Still waiting on the replacement panels that were damaged in transit due to very poor packing and little tape to keep the boxes sealed. Reached out to customer service and panels and screws. Was told... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I mean the package showed up a little beat up, but the panels were fine. You guys should add to your instructions, that if you have to use a jigsaw to cut out holes for outlets, that one should painte... Se mer
The team was incredibly helpful in answering questions and selecting the right products. This is second house I’ve installed Akupanels in and they don’t disappoint. In my last house, I used them for m... Se mer
Due to contractor delays, our major room renovation isn't at the point where our WoodUpp panels can be installed. But, everyone I spoke with at customer service was very friendly, knowledgeable and s... Se mer
Företagsinformation
Om WoodUpp - USA
Skrivet av företaget
At WoodUpp, we design products that make spaces feel extraordinary. From our signature acoustic panels to a growing range of accessories and interior solutions, everything we create is made to bring warmth, character, and calm to your environment.
We’re driven by a belief that great design should be both beautiful and functional—and that it should be built to last. Whether you’re styling a home, office, or commercial project, our products are easy to install, sustainably made, and designed to make a real impact.
We started WoodUpp because we saw a need for something better in the interior industry. Too many solutions are mass-produced, low quality, and forgettable. We're here to raise the bar—with craftsmanship, care, and a genuine commitment to doing things the right way.
We’re driven by a belief that great design should be both beautiful and functional—and that it should be built to last. Whether you’re styling a home, office, or commercial project, our products are easy to install, sustainably made, and designed to make a real impact.
We started WoodUpp because we saw a need for something better in the interior industry. Too many solutions are mass-produced, low quality, and forgettable. We're here to raise the bar—with craftsmanship, care, and a genuine commitment to doing things the right way.
Designed to Make People Feel Good
Skrivet av företaget
- At WoodUpp, we create acoustic panels that combine beautiful Danish design with practical sound absorption—perfect for homes, offices, and commercial spaces. All our products are crafted with care and a strong focus on sustainability, using high-quality materials that are easy to install and made to last. Whether you're after a modern, cozy vibe or need to tame the echo in a room, we’ve got you covered. We're proud to help people create spaces that look and sound great.
Kontaktuppgifter
Hickory Street 391, 27030, Mount Airy, North Carolina, USA
- 336 755 2268
4,4
Utmärkt
408 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 93 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
After phoning your office to discuss…
After phoning your office to discuss delivery before I placed my order, my order was still delivered incorrectly. I email twice to follow up with still no feedback. Very disappointed in your communication and lack of interest to give any customer service. Can't even select SA as an option. Your customer approach lack insight and attention to detail.
6 juli 2026
Svar från WoodUpp - USA
Hi Mauritz,
I wanted to personally reach out with an update following your review. 😊
As you now know, we looked into your case and found out why your emails never reached us — our order confirmation emails had an incorrect reply-to address, which meant every follow-up you sent went straight to the wrong inbox. I am truly sorry about this. It was our mistake, and I completely understand your frustration. The good news is that the issue has now been fixed.
I also want you to know that your feedback was taken seriously from the moment we saw your review. Our CEO in South Africa, Rox Snyman, personally picked up the phone and called you to make sure you got the support you deserved. I am so glad she was able to reach you, and I really hope that conversation helped clear things up.
It means a lot that you took the time to leave your review — even though the experience was frustrating, your feedback directly helped us uncover a technical issue that was silently blocking customer communication. That is something we are genuinely grateful for, and it will make a real difference for our customers going forward.
If there is anything else we can help you with, please don't hesitate to reach out at pm@woodupp.co.za. 😊
Warm regards,
Stine Brorsen
WoodUpp Customer Experience Team
Amazing products
Amazing products. Sound in the room is so much better and the look is fantastic! Highly recommended!!
6 juli 2026
Great customer service
Due to contractor delays, our major room renovation isn't at the point where our WoodUpp panels can be installed. But, everyone I spoke with at customer service was very friendly, knowledgeable and super helpful. They even informed us of an upcoming sale so that we could save 20%!
Once ordered, the material was delivered on time and securely packed. The quality and color are great, too! Can't wait to have them installed!
29 juni 2026
Overall good product
Overall, I’m happy with the product. My only complaint is the packaging. Several pieces arrived damaged. The company did replace the first two I reported, and their customer service was excellent, but later I noticed a few more damaged pieces. For the price, I think the packaging should be more secure. These items are quite heavy, and I understand that not every delivery crew is able to handle the boxes carefully. It really takes two people to move them safely. Better packaging would help prevent damage during shipping.
30 juni 2026
Good Product
It’s really Good products actually .
but Ive noticed some sheet have a bit different color like half is dark oak, then half is lighter , what I mean is when you put it in the wall you can easily spot the lighter part of it .
I ordered like 6 pcs , two of them are like that .
I just noticed it after I finished gluing it , so no chance to take it out .
Fast Delivery ✅
Product ✅
29 juni 2026
Svar från WoodUpp - USA
Thank you so much, Susan! We really appreciate hearing that. 😊
Our U.S. team sends their regards! 👋
Best regards,
Stine Brorsen
WoodUpp Customer Experience Team
Entrance Accent Wall
The cladding was "as described " and the product quality was exceptional! Additionally, customer service, crating for shipping and delivery were outstanding. The product was easy to install and I would recommend the product over numerous alternate suppliers
26 maj 2026
Svar från WoodUpp - USA
Thank you from the bottom of our hearts, Bryan! We really put a lot of effort in providing the best experience for our customers. It means the world to us to hear that the cladding was exactly as described and that you found the product quality exceptional. 🙏
Thank you for choosing us over other suppliers — we hope to have the pleasure of welcoming you again in the future! 😊
All the best
Stine Brorsen
WoodUpp Customer Exprience Team
No packing/ installation instructions smoked larch panels
I ordered two 24-inch Smoked Larch panels, but when they arrived, the shipment contained four separate pieces—two larger panels and two smaller panels. It wasn’t clear from the packaging or product information that each 24-inch section was intended to be assembled from one large and one small panel.
Because there were no clear installation instructions or labeling from the manufacturer, my installer reasonably assumed the panels were complete pieces and installed them incorrectly. As a result, I had to purchase an additional panel just to correct the installation.
I’m disappointed with the overall experience. The product itself is beautiful, but the lack of clear packaging, labeling, and installation instructions created an unnecessary and costly problem. Better communication from the manufacturer would have prevented this issue.
20 juni 2026
Svar från WoodUpp - USA
Thank you so much for this feedback, Lenny! 😊
We do send our panels divided into two pieces for US deliveries in order to make the shipping process easier and safer. However, you should of course be clearly informed about this when purchasing a product from our website — and in this case, it is evident that we have not communicated this well enough.
So thank you so much for taking the time to share this experience, because it means we can improve and be even more clear on our website that the panels are shipped as two separate pieces that are assembled together during mounting.
It is always just about communication. Had you been given that information upfront, your installer would have known exactly what to expect, and you would not have had to purchase an additional panel to correct the installation.
We are truly sorry for the frustration this caused you. The product is beautiful — and we want your experience with WoodUpp to match that. We will make sure to address this for future US customers. 😊
Best regards,
Stine Brorsen
WoodUpp Customer Experience Team
I am still waiting for my jersey
I am still waiting for my jersey. I was suppose to come before I went out of town. Now I don't know what will happen. Not sure how to track it now.
29 maj 2026
Svar från WoodUpp - USA
Hi Claude,
Hope everything is going well with you. I just wanted to give you an update here so you are in the loop. I have been in contact with our customer service team and they have confirmed that you ordered samples from us, and that the sample order was delivered on 6/3.
We do not sell clothes, so I am not sure if you are mixing up two different companies in this review? 😊
I am glad you have received the colour samples for our panels. You are always more than welcome to contact us at hello@woodupp.com if you have any questions regarding your panel project.
Best regards,
Stine Brorsen
WoodUpp
Svar från WoodUpp - USA
Awesome to hear! Thank you so much for your 4 star review! 🙏
Wish you a great evening! 😊
All the best,
Stine Brorsen
WoodUpp Customer Experience Team
Svar från WoodUpp - USA
Thanks Jamie!! 👊 Really appreciate it!
Best regards
Stine Brorsen
WoodUpp Customer Experience Team
Great product. Easy process.
The ordering process was clear and easy. We placed a large order and a WoodUpp representative reached out right away to work out the logistics for delivery. The product is easy to install and looks great!
27 maj 2026
Svar från WoodUpp - USA
What a lovely review, Andy — thank you! 🌟
Elaina will be so happy to hear this feedback. We truly care about every single order, big or small, and it means the world to us when customers take the time to share their experience.
We hope to see you again soon! 😊
Kind regards,
Stine Brorsen
WoodUpp Customer Experience Team
Svar från WoodUpp - USA
Thank you so much! 😊 We're so happy to hear this. Wishing you a wonderful day, and thank you for choosing WoodUpp! 🌿✨
All the best
Stine Brorsen
WoodUpp Customer Experince Team
Customer service is incredible very…
Customer service is incredible very knowledgeable and helpful. Would recommend them to everyone.
15 april 2026
Svar från WoodUpp - USA
Thank you for recommending us to others, Rocky! It truly means a lot. 🙏
Elaina says hello and was so happy to hear your kind feedback. It's so great to hear that she was able to assist you with your invoice, order details, and packaging information, and I'm glad everything was clear and met your expectations. 😊
Warm regards,
Stine Brorsen
WoodUpp Customer Experience Team
Return options are awful.
26 maj 2026
Svar från WoodUpp - USA
Hi Stefan,
Thank you for taking the time to share your feedback.
I'm sorry to hear that you were disappointed with our return options. I can't see that you've been in contact with our customerservice team regarding your return, and we'd really appreciate the opportunity to better understand your situation and help find a solution. 😊
Please feel free to reach out to us at hello@woodupp.com with your order details, and we'll be happy to assist you further.
We look forward to hearing from you.
Kind regards,
Stine Brorsen
WoodUpp Customer Experience Team 🌿
the price is too high, and they charge a very high fee for delivery. quality of your product is…
The quality of your product is excellent; however, the overall price is quite high, especially when combined with the expensive delivery fee. I hope to see more competitive pricing or more affordable delivery options in the future
26 maj 2026
Svar från WoodUpp - USA
Thank you, Joan! We really need to hear all the feedback we can get — so thank you so much for taking the time to write this to us!
Thank you so much for choosing WoodUpp — we will continue to develop an even better experience. We are on this journey together with our customers, and feedback like yours helps us improve. 😊
Best regards,
Stine Brorsen
WoodUpp Customer Experience Team
Excellent service
Excellent service! The free samples were sent promptly. Thank you for the great customer support.
20 maj 2026
Svar från WoodUpp - USA
Thank you so much, Hiromi! We are really happy the samples arrived quickly. We hope they help you find the perfect fit for your project — feel free to reach out to hello@woodupp.com if you need any help along the way. 😊
Best regards,
Stine Brorsen
WoodUpp Customer Experience Team
High Quality Acoustic Wood Panels.
I have no complaints. High Quality acoustic wood panels going into a recording studio in building.
21 maj 2026
Svar från WoodUpp - USA
So great to hear, Joshua! A recording studio — how cool is that! We hope the panels perform just as well as they look. 🙌
All the best
The US WoodUpp Team
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