I’m very happy with the panel I ordered. It looks great and fits perfectly in my space. The quality is excellent, and it arrived in perfect condition and right on time. Everything went smoothly from o... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I called to discuss color variation before I ordered. When my contractor opened the last box, the panel colors were slightly off. He made adjustments to placement so the difference wasnt as obvious. I... Se mer
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The product is quite versitile and allowed me to dress up a wall in my entryway that was difficult to design. With Woodup, I could place pictures, shelves, hooks, etc. where ever I wanted then mo... Se mer
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The product is well made, beautiful, and easy to install. The staff is available, friendly, and helpful. Feedback: The panels could use more staples, if you have to cut horizontally to fit, there... Se mer
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Företagsinformation
Om WoodUpp - USA
Skrivet av företaget
At WoodUpp, we design products that make spaces feel extraordinary. From our signature acoustic panels to a growing range of accessories and interior solutions, everything we create is made to bring warmth, character, and calm to your environment.
We’re driven by a belief that great design should be both beautiful and functional—and that it should be built to last. Whether you’re styling a home, office, or commercial project, our products are easy to install, sustainably made, and designed to make a real impact.
We started WoodUpp because we saw a need for something better in the interior industry. Too many solutions are mass-produced, low quality, and forgettable. We're here to raise the bar—with craftsmanship, care, and a genuine commitment to doing things the right way.
We’re driven by a belief that great design should be both beautiful and functional—and that it should be built to last. Whether you’re styling a home, office, or commercial project, our products are easy to install, sustainably made, and designed to make a real impact.
We started WoodUpp because we saw a need for something better in the interior industry. Too many solutions are mass-produced, low quality, and forgettable. We're here to raise the bar—with craftsmanship, care, and a genuine commitment to doing things the right way.
Designed to Make People Feel Good
Skrivet av företaget
- At WoodUpp, we create acoustic panels that combine beautiful Danish design with practical sound absorption—perfect for homes, offices, and commercial spaces. All our products are crafted with care and a strong focus on sustainability, using high-quality materials that are easy to install and made to last. Whether you're after a modern, cozy vibe or need to tame the echo in a room, we’ve got you covered. We're proud to help people create spaces that look and sound great.
Kontaktuppgifter
Hickory Street 391, 27030, Mount Airy, North Carolina, USA
- 336 755 2268
4,4
Utmärkt
458 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 94 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I was planning to purchase an Embrace…
I was planning to purchase an Embrace BM1 along with accessories. WoodUpp instructed me to order the accessories through their website and said they would be shipped with my BM1. I was also told that if my accessory order exceeded $159, I would receive free shipping and that “this would save on the total cost for your Embrace order.” Their website also advertises “Free shipping on orders over $159.”
Based on that information, I purchased over $159 worth of accessories. Only afterward did I learn that the BM1 would still have an additional $378.98 oversized shipping charge.
My issue isn't simply the high shipping cost. It's that I made a purchasing decision based on the shipping information WoodUpp provided and advertised on their website, only to learn afterward that the free shipping did not reduce the BM1 shipping charge as I reasonably understood it would.
3 augusti 2026
Svar från WoodUpp - USA
Hi Frederick,
I completely understand why the shipping information caused confusion here, and I’m sorry this has been your experience with us.
I can’t see that you’ve had the chance to speak with our team about the situation yet, and we’d really like to help. I’ve asked our team to contact you directly so they can look into what happened and find a solution together with you. 🤝📦
Thank you for giving us the opportunity to look into this.
Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team
Svar från WoodUpp - USA
Olá Mia,
Que alegria ler o seu comentário! 🥰🙌 Saber que adorou a experiência e que recomendaria a WoodUpp significa muito para nós.
Muito obrigada pela confiança! 🪵💫
Com os melhores cumprimentos,
Ida Horsbøl
WoodUpp Customer Experience Team
Needed light beige installation screws…
Needed light beige installation screws with my order. They were showing as out of stock. I weighted for them to return. Now the site shows them as not an option at all and I have to go with a color that is not matching AND pay a separate delivery fee. Wasted a lot of time needlessly.
27 juli 2026
Svar från WoodUpp - USA
Hi Mariya,
I completely understand your frustration here. 😔 You waited specifically for the Light Beige screws to come back in stock, only to find that they were no longer available as an option at all. Having to then choose a colour that doesn’t match as well and pay an additional delivery fee understandably makes the situation even more disappointing.
We’re sorry that this wasn’t communicated more clearly on our website while you were waiting. I’ll make sure your feedback is passed on internally, as we definitely understand why you feel you’ve wasted time unnecessarily.
I’ll also ask our team to reach out to you directly and take a closer look at your situation to see how we can best help from here. 💛
Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team
Great product! Could improve packaging.
We really enjoy the look that the WoodUpp panels bring to our space. The finished product has a modern, high-end appearance and creates the exact aesthetic we were hoping for.
However, we will say that we were disappointed in the packaging and product handling. Several wood slats from just about every package arrived loose or chipped and detached from the acoustic backing. This requires additional install and assembly to nail the pieces back to the felt… given the premium price compared to other companies, we expect a more durable design to ensure complete product experience.
Overall, great product though! Just requires some handiness.
27 juli 2026
Svar från WoodUpp - USA
Hi Shannon,
We’re so happy the finished wall gave you the modern, high-end look you were hoping for 🏡✨ But we’re genuinely sorry that the condition of some of the panels took away from the overall experience. With a premium product, we completely understand why you expected better.
I can see that Elaina stepped in to help on July 31st and worked with you on a solution. I really hope you’re happy with how everything was resolved 🤝 I’ll also make sure your feedback about the packaging and handling is passed along internally, as this is exactly the kind of experience we want to learn from and improve.
Thank you for being so open about both the good and the not-so-good, Shannon. We really appreciate it 💛
Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team
Svar från WoodUpp - USA
Hi Jeff,
This definitely put a smile on our faces 😊 It’s great to hear you’re loving the quality, and I’m especially happy to see that Elaina took good care of you along the way.
I’ll make sure your kind words reach her too 🙌 Thanks for choosing WoodUpp, Jeff!
Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team
Very happy with experience
Very happy with experience. The products are high quality. The customer service is very good. Prices are on the higher end, but they have pretty good sales.
27 juli 2026
Svar från WoodUpp - USA
Hi Corey,
Thank you for the honest and thoughtful review 😊 We’re really happy to hear that both the quality and the experience with our team have lived up to your expectations.
And yes, keeping an eye out for one of our sales is never a bad idea 😉👀 Thanks for choosing WoodUpp!
Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team
Svar från WoodUpp - USA
Hi Adam,
Short and sweet, but lovely to hear 😊 Thanks so much for choosing WoodUpp. We really appreciate it 🌿
Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team
Svar från WoodUpp - USA
Hi Jeffery,
So lovely to hear 🥰 Nothing makes a DIY project better than an easy installation and a result you’re proud of.
Thanks for having WoodUpp be part of it 🏡
Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team
The product is well made
The product is well made, beautiful, and easy to install. The staff is available, friendly, and helpful.
Feedback: The panels could use more staples, if you have to cut horizontally to fit, there’s commonly only one staple holding the slat on so we have to glue them on individually.
21 juli 2026
Svar från WoodUpp - USA
Hi Jodi,
We love hearing what worked well, but the suggestions on what we can improve are just as valuable 🤗
Thank you for mentioning the staples. That’s really practical feedback, and I’ll make sure it gets passed along to the right team.
Thanks for the kind words and for taking the time to share this with us, Jodi 🌿
Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team
We bought these panels for our bedroom…
We bought these panels for our bedroom thought it would make a nice focus wall. We have several renovation projects going on so when the boxes were delivered we just placed them in the garage for about two week. Last weekend we went to install them just to find out every board, except for one was damaged. We had to make cuts on tops and bottoms of the boards to get the damaged pieces off. Unfortunately we did not have time to address this with the company and just needed to get the project done.
I did reach out and sent pictures of all the damage. We ended up with 4 board left that were going on another wall. I got word they would send us a replacement box for those but no other compensation for the other damaged boards because we installed them. The wall looks nice but if you look close it’s a bit wavy because we had to cut off the damaged ends. Overall I’d look to buy a local product and not have to deal with shipping these as they seem extremely prone to shipping damage
As a follow up, they shipped out another box of wood panels. Once again the box was open on box ends and this time are not only damaged but sustained water damage and have mold on them.
23 juli 2026
Svar från WoodUpp - USA
Hi John,
I’m really sorry the delivery didn’t live up to expectations. I completely understand how disappointing it must have been to discover the damage when you were ready to get started with your project.
I can see that both Elaina and Briseida have been helping you, and I’m glad they could step in and find a way forward with you 🤝
Thank you for giving us the chance to help and for sharing your honest feedback, John. We’ll definitely take your comments about the delivery experience on board 📦
Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team
Great samples!
The samples arrived quickly! It's great having the actual wood to hold up to the wall I want to cover so you can see what the final product will look like.
21 juli 2026
Svar från WoodUpp - USA
Hi Cabo,
That’s exactly why we love samples 🙌🪵 Sometimes you just need to hold them up to the wall and let the room decide.
So glad they reached you quickly, Cabo. We hope you’ve found your perfect match 😊
Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team
Svar från WoodUpp - USA
Hi Carol,
Easy to install and looking great afterwards, that’s a pretty good DIY combination 😄🔨
So happy you love your panels, Carol. Thanks for having WoodUpp be part of your space 🤎
Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team
Good quality
20 juli 2026
Svar från WoodUpp - USA
Hi Esmeralda,
Quality is something we care a lot about, so this means a lot to us 🤎🙌 Thanks for the lovely feedback.
Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team
Calidad y variedad de colores
Pedí unas muestras y llegaron muy rápido. Son de muy buena calidad. Recomiendo estos paneles por calidad y variedad en colores.
22 juli 2026
Svar från WoodUpp - USA
Hola Laura,
Nos encanta saber que las muestras causaron una buena primera impresión 😊✨ Muchas gracias por tus bonitas palabras y por recomendar nuestros paneles.
¡Esperamos verte de nuevo cuando llegue el momento de elegir el color final! 🎨
Un saludo,
Ida Horsbøl
WoodUpp Customer Experience Team
AI gave me the wrong price.
21 juli 2026
Svar från WoodUpp - USA
Hi Jose,
Thank you for letting us know, and we’re sorry the AI gave you the wrong price.
We’re still testing and improving our AI to make sure it can help as accurately as possible 🤖🔧 If there’s ever any doubt about pricing or the information it provides, we always recommend reaching out to our team directly.
I haven’t been able to find the conversation you had with the AI, but if you still have it, you’re more than welcome to send it our way. That would actually be really helpful, as we can use it to understand what went wrong, fix any potential glitch, and help our AI get a little smarter along the way 🧠✨
Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team
Service client très réactif.
16 juli 2026
Svar från WoodUpp - USA
Bonjour Carine,
Un petit message qui fait très plaisir à toute l’équipe 💌 Merci d’avoir pris le temps de partager votre expérience avec nous 😊
Bien cordialement,
Ida Horsbøl
WoodUpp Customer Experience Team
The customer service at WooUpp was…
The customer service at WooUpp was great. They were knowledgeable and corrected an issue that we were dissatisfied with regarding the product. Overall, the product was easy to install and appears to be of good quality. I am also satisfied with the design of the wood panels. Highly recommend!
20 juli 2026
Svar från WoodUpp - USA
Hi Melissa,
Thank you so much for giving us the chance to make things right 💛 We’re really happy Elaina could help get everything back on the right track and find a solution you were happy with.
Even better to hear that you’re now enjoying the finished look. Thank you for the recommendation, Melissa 🌟
Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team
Best slat wood panels on the market
Best slat wood panels on the market. Customer service solved a shipping snafu problem and quickly replaced some shipping damaged panels. Definitely use again on next project.
17 juli 2026
Svar från WoodUpp - USA
Hi Peter,
Now that’s a review we’ll happily take 😊🙌 Even with a little shipping hiccup along the way, we’re so glad Briseida got everything back on track for you.
Thanks for trusting us, Peter. We’ll be ready when project number two comes around 🛠️✨
Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team
Quality Customer Service
I had the pleasure of working with Brandy Valentine, the Country Manager and she was very helpful and on top of everything since the moment I placed the order to the moment we received the order.
17 juli 2026
Svar från WoodUpp - USA
Hi Jay,
Sounds like Brandy had your back every step of the way 🙌😊 We’re lucky to have her, and I’ll definitely make sure she sees this.
Thanks for the lovely review, Jay 💫
Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team
Svar från WoodUpp - USA
Hi Georgios,
Easy from start to finish, that’s exactly how we like it 😄✨ Thanks for the lovely feedback, Georgios. We hope you get plenty of use out of it.
Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team
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