Everything is pretty good quality. I am disappointed that the strip Lumi LED strips, which are $240 each, are not coloured LEDs. Thats a big missed opportunity and I would probably just buy somethin... Se mer
Företaget har svarat
Plats
Byt platsRIVA Offices - Office 71, 2/14 Edgewater Court, 4217 Robina, Queensland, AU
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Ordered two panels - for king size bed head- chose oak with beige felt- cut two circular holes for power point and refitted by electrician- great advice from team to avoid chipping. Delivered on ti... Se mer
Företaget har svarat
I fitted the LED straps into my daughters piano room.....huge mistake as she then wanted them in her bedroom. They look fantastic and the remote control for on/off and dimmer is perfect for a bedro... Se mer
Företaget har svarat
Customer service could not be faulted. Delivery timely. Easy to use website. Product, overall pleasing. Only ‘criticism’ being unlike the videos, found it difficult to achieve clean cuts without f... Se mer
Företaget har svarat
Företagsinformation
Om WoodUpp - Australia
Skrivet av företaget
At WoodUpp, we design products that make spaces feel extraordinary. From our signature acoustic panels to a growing range of accessories and interior solutions, everything we create is made to bring warmth, character, and calm to your environment.
We’re driven by a belief that great design should be both beautiful and functional—and that it should be built to last. Whether you’re styling a home, office, or commercial project, our products are easy to install, sustainably made, and designed to make a real impact.
We started WoodUpp because we saw a need for something better in the interior industry. Too many solutions are mass-produced, low quality, and forgettable. We're here to raise the bar—with craftsmanship, care, and a genuine commitment to doing things the right way.
We’re driven by a belief that great design should be both beautiful and functional—and that it should be built to last. Whether you’re styling a home, office, or commercial project, our products are easy to install, sustainably made, and designed to make a real impact.
We started WoodUpp because we saw a need for something better in the interior industry. Too many solutions are mass-produced, low quality, and forgettable. We're here to raise the bar—with craftsmanship, care, and a genuine commitment to doing things the right way.
Designed to Make People Feel Good
Skrivet av företaget
- At WoodUpp, we create acoustic panels that combine beautiful Danish design with practical sound absorption—perfect for homes, offices, and commercial spaces. All our products are crafted with care and a strong focus on sustainability, using high-quality materials that are easy to install and made to last. Whether you're after a modern, cozy vibe or need to tame the echo in a room, we’ve got you covered. We're proud to help people create spaces that look and sound great.
Kontaktuppgifter
RIVA Offices - Office 71, 2/14 Edgewater Court, 4217, Robina, Queensland, Australien
- 1300966387
4,4
Utmärkt
96 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 92 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Missing panel, slow delivery and comms
I ordered their Classic Oak beige felt during their Black Friday sale at the end of November. I was later told they ran out of the beige felt, and I agreed to swap to black felt. Almost 3 weeks, my order finally arrived, and it was missing one panel! I followed up and their comms have been very slow. It's now the new year, and my project that I was hoping to do over the Christmas break is now blocked. Very disappointment.
14 november 2025
Svar från WoodUpp - Australia
Hi Lace, we are very sorry for your poor experience. The beige felt was extremely popular and unfortunately had sold out, and then we experienced difficulties with the shipping carrier, including the missing panel, which please understand is well beyond out control. Ben's replies to your emails were very prompt, so I am sorry to hear you were not happy with this, as we genuinely do our best to respond to all communications as quickly as possible.
Really easy to use, quite clever
Really easy to use. Shame the delivery took such a long time, I know it was stuck with the courier but there was no tracking until I followed up.
26 november 2025
Svar från WoodUpp - Australia
Hi Tammy, thank you for the positive review, and we appreciate that you were very understanding of the couriers errors with the minor delay in delivery. Whilst it is difficult for us to follow up on every order once shipped, our team genuinely do their best, and we take the feedback very seriously in order to improve our customer experiences.
Quality finished panels that look great…
Quality finished panels that look great and are easy to install
25 november 2025
Svar från WoodUpp - Australia
Thanks so much Andre. Great to hear that you appreciate the quality of our panels, and the simplicity of their installation 😊
Awesome CREATE & LED sets
The CREATE & LED sets I purchased are perfect! Beautifully packaged and presented and delivery was quick. The products are really good quality and setup was super easy.
25 november 2025
Svar från WoodUpp - Australia
Hi Blair, thank you very much. We are really proud of the CREATE & LED ranges as they are quite unique and really compliment our panels, and offer great versatility.
The product is not as good a quality as…
The product is not as good a quality as other similar products we have used.
25 november 2025
Svar från WoodUpp - Australia
Hi Matt. Sorry to hear that, it's generally not the feedback that we often hear. Would love to hear some specific feedback if you are happy to provide as we are always interested in customer opinion and improving overall. Please email - info@woodupp.au if you have the time as we would love to learn more about your experience with us
Outstanding service from start to finish
Outstanding service from start to finish! The wall panels are top quality and look absolutely fantastic. Delivery was fast and efficient, and the customer service was excellent throughout the entire process. Communication was clear, professional, and helpful, making everything seamless and stress-free. Highly recommend to anyone looking for premium wall panels and reliable service
24 november 2025
Svar från WoodUpp - Australia
Kerry thank you so much, that's such a fantastic review and our staff will genuinely appreciate it. We are so happy that you had such a great experience with us, and that you appreciate the quality of our products.
A very positive experience! Thank you Woodupp
Everything - from ordering, delivery and support was exceptional: I would highly recommend this company over and over again.
10 november 2025
Svar från WoodUpp - Australia
Judy, thank you so much for such a glowing review.
Samples supplied looks ok and arrived…
Samples supplied looks ok and arrived in reasonable time.
I was constantly updated of delivery and there were follow ups regarding the products after the delivery.
22 oktober 2025
Svar från WoodUpp - Australia
Thank you Hans, we do our best to give our customers a positive experience, and glad we could assist you with your project.
Very helpfully and good communication
Very helpfully and good communication.
Sent samples as promised.
22 oktober 2025
Svar från WoodUpp - Australia
Hi there, thank you so much for the positive review. Great to hear that you have had a positive experience with us.
Samples received as described and they…
Samples received as described and they were of a decent size to allow a good personal review of the product. Happy with the quality and feel of their products so will look to order
20 oktober 2025
Svar från WoodUpp - Australia
Thank you Andrew, nice to hear when customers appreciate the quality of our Danish made panels. If you have any questions at all prior to placing an order, please do not hesitate to contact our team
Great products
14 oktober 2025
Svar från WoodUpp - Australia
Thank you so much Lone, glad you appreciate our quality 🙂
Fabulous customer service
Fabulous customer service, and very helpful and quick with design and installation detail advice, complete with photo examples to show the different treatments. Friendly and personal approach, and the wall panels are fabulous quality.
22 september 2025
Svar från WoodUpp - Australia
Angela thank you so much for such a glowing review. This means more to our team than you know. We are so happy that you appreciate our level of service and the quality of our products, as we very much strive to be the best we can.
Great free samples and a good looking…
Great free samples and a good looking product
29 september 2025
Svar från WoodUpp - Australia
Hi Mitchell, thank you, glad you appreciate it. If you need anything else please let us know and our sales team will be more than happy to assist with design and colour choice if needed 🙂
Samples arrived super quick and great…
Samples arrived super quick and great quality.
Just need to decide where to use.
22 september 2025
Svar från WoodUpp - Australia
Thank you so much Michelle. We are here to help if you need any design ideas 🙂
Svar från WoodUpp - Australia
Thank you Kathy, we are so glad to hear that you appreciate the quality of our products.
Best product in comparison to others in…
Best product in comparison to others in market. Very approachable and responsive team for queries. Uniqueness is their accessories that can be attached to panels.
24 september 2025
Svar från WoodUpp - Australia
Hi Sri, thank you so much for the complimentary words. Our team are so glad that you love the panels and appreciate the quality as much as we do.
Fabulous communication and customer…
Fabulous communication and customer experience, and an even better product.
24 september 2025
Svar från WoodUpp - Australia
Hi Michelle, thank you so much, we all really appreciate your positive feedback and great to hear that you love the product.
Constant follow up email barrage even…
Constant follow up email barrage even before i received the samples, including this ask to review after I unsubscribed.
17 september 2025
Svar från WoodUpp - Australia
Hi Graham, we are sorry to hear that you have had a negative experience with us. We are still in the early stages of the Australian launch and are amending any and all teething issues we have with regard to logistics and our email flow to customers. The emails have been going out a little too early unfortunately, however we are working on this to improve our service and our customer experience.
Svar från WoodUpp - Australia
Thank you so much Scott, we really appreciate your positive review and great to hear that you love our product!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.