Woodsen Omdömen 

Changed my mind about an hour after I ordered. Company ignored my request to cancel. No phone number to call. Finally offered a discount on my order but it never came. Numerous email exchanges. I've been put off time and time again. Won't let me escalate the issue. I am thinking they will not refund a return. Awful experience. I should have checked reviews before I purchased.

The tools are absolutely beautiful! The company has a contact person who helped me the whole way, checked in with me to let me know about tracking and made sure i was completely satisfied. Wonderful customer service! The products are amazing!

I had a great conversation with Naomi at customer services and she was very helpful in assisting me with my order.
With her interaction with me, I feel more confident about the product.

This company lures in potential customers by advertising, using an Amish man with an American flag in the background. Their website also contains an American flag, leading people to believe they are purchasing a product made in the USA. WRONG! I ordered and the products are coming from China. (on a very slow boat) I asked for a refund...too late, it has already shipped. I asked that they redirect it back to China, via USPS. Was told the "team" would follow up with me, They never did.
...third party tested? By who?
...return policy? You, the buyer, pays to ship it back to China! $$$
...no customer service phone number and email support is not very helpful.
I found the exact same product that I ordered (7 piece set) from Woodsen, on Walmart's website, for half the price I paid.
It may be a legitimate company, but they appear to operate with little integrity.

Ordered 10/13/26, never received, emails back and forth stating "we'll look into it" and, we'll get back with you shortly" for weeks but nothing more, no action, disputed with card company. Stay away!

They are a terrible and deceptive company. I ordered wood utensils on Oct 7 . Was supposed to be delivered Oct 19. They didn’t show up and when i looked at the tracking they were in China. I reached out to support ( Barbara) who offered me a 50% discount to keep the order for my inconvenience. She stopped responding. Then weeks later, the spoons showed up. I had already disputed the charge and now they recharged my account for the full amount. No one is answering my emails now. This company is a sham. Do not order from them.

These utensils are very nice. However, the ladle in my set arrived with a big chip in it. I wrote to the company several times and was completely ignored. My issue is mainly with their customer service and responsiveness. In addition, the package was not damaged so this tells me that the ladle was put into the package already chipped. Of course that speaks to quality control and again, poor customer service. I won't be ordering from them again.

Do not trust the advertising. These are not made or shipped in the US but rather in and from China. The shipping takes forever and one order was never received. They are difficult to contact and they come in a box with no labels or instructions or something that would make these products feel safe to use.

Fast and friendly Customer Service. We are excited to get our product from them.

We received our 4 pc set and one of the spatulas was not properly sanded and has a small imperfection on the back. I have sent 2 emails to their CS and no response. Terrible business practice. What good is a no holds warranty if you don’t respond to customers? Won’t buy from them again!
I did get a response late today after I posted this review. Coincidence?

First of all, the ad that sold me was misleading. They said this was an amish product, but I was suspicious when it was shipped from China. Supposedly they tried to deliver on a Sunday and sent me an email that they could not deliver and would try again. They never tried again. I called the shipping company 4 days later and asked when they would attempt again and they said I'd have it in the next 2-3 days. Then, 2 days later, I got an email that they were unable to deliver so it was being returned to China. I again called the shipping company and they said they denied they had ever had the package (even though a few days earlier they had the records). I called Woodsen and they said they'd get right on it and I never heard back. I've initiated a chargeback with my credit card company.

Just ordered but looks like a really good product. What is really nice their customer service is wonderful!! 👍

First time ever that i ordered in line where i had a great response! Great option that uoubdi, very helpful
Naomi was awesome

I received these utensils after waiting for a full month (they did not ship for 2 full weeks after I ordered, and then apparently it takes 2 weeks to ship from China.) Their ad makes it seem like these are made by domestic craftsmen, but buyer beware these are from China. After examining them, and washing them with soap and water, it was obvious to me that they are covered in some kind of lacquer. This is not "mineral oil" (from China? How do you verify that ?) that they claim via AI bot via email. I am requesting a refund and hopefully they follow through. So disappointing.

Easy to navigate; easy to order from this site. Ease of not ordering extras - no pressure - just the offer of them. Reviews right there so you can read or not.

Easy ordering process. I like the product material. It will give me confidence in my cooking.

The marketing is wonderful and got my attention.
Personal message after purchase was nice and I felt my order was real and not some scam

SCAM!! Fraudulent company, don’t buy from them.

I saw an ad on Facebook for this company that was selling small leaf Acacia wood, utensils, no lacquer, no chemicals, everything all natural hand carved by the Amish. The website states that they are made sold and shipped from the US. I didn't press the link on Facebook. I googled the company’s name and read the website and decided to order after reading made in the US and shipped from the US.

As soon as I placed the order, I received a tracking number coming from China. I received the utensils while I was out of state and when I returned, the utensils are exactly everything that they said that they weren’t they have lacquer on them. They’re cheap. The little container that it’s held in is super tiny. The stuff barely fits in it. Most of the handles are super short. It’s a scam!

Prompt and helpful contact.