Wizfair Travel Omdömen 1 108

Good service.

Dean took care of my issue and made sure a refund was issued. Great customer service

Dean was Very helpful!

Buying from this company was such a headache and mistake.
Two days before our flight they called and told us that the airline overbooked the flight so we needed to change it. We called the airline and they said that the flight is not overbooked and we still had our seats.
Without our consent Wizfair removed our spot on the flight I purchased months in advance and we were forced to change flights without a good explanation. All of the other flight times available we had to change our plans.
They have total control of your booking! They will change it at any time or withhold your flight without your consent.
I will never be booking with them again, not worth the stress it comes with.

Dean was quick, efficient and personable. Will work with Wizfair again.

coco.anderson YOU ARE A LIFE SAVVVER
My flight got cancelled due to weather issues 25th
She got me another flight within 3 days after the storm .

Dean handled my needs promptly and quickly. He is a great representative.

I wait until I'm done with my travel, knowing how bad they are at tricking their customers. To Wizfair agent name ALEXIS (I believe that is your name), here is for you:
So I booked my tickets to Hawaii because Skyscanner recommended it. Everything was great until one of Alexis's customer service representatives called me to say Alaska had called them, saying they were overbooked. Hence, they offered me a different airline, which I did not like because the schedule was different from what I originally booked, so I called Alaska Airlines in person. I asked whether they had overbooked the flight, but Alaska said they were not. Everything looks good on their end, so I confronted the agent who called me. The agent gave me a very vague answer, knowing that your trick of reselling my ticket for a higher price didn't work, huh!!! So, if you read this, and I hope you do!!! Please don't let this agent fool you!! Again, I waited until I was done with my travel before writing this review because I’m scared they will try anything funny with my booking. So my experience with WizFair has been horrible!!! Please choose an honest travel agent but this one is certainly NOT!!

I had a wonderful assistance with Dean CS

Worked with Will to update my trip and it was a great experience - thank you

After booking and paying the posted price on your website I was told my booking wasn't complete. With no booking and no reason for the non-completion, I called your help line. I explained the situation to Will and it took a very long time to finally find out that the price was higher than your published one. Will made me stay on hold for the entire duration of the process to cancel my booking which should have been available with a simple push of a button. He then tried to get me to accept the higher priced version of my booking dates or to re-book with another airline. He was quite insistent that I stay on the phone while he did all the necessary procedures while repeatedly asking me to send a review while we were talking. Altogether a very long and difficult procedure to achieve the desired result. Will was very polite although his continuing sales pitch became somewhat annoying.

Parker Wilson gave me a great follow-up on my reservation.

Will was great

The phone agents at Wizfair ask clients to write them positive reviews while they’re on hold. Hold times could be better. Overall, my experience with Wizfair has been positive. Their website isn’t that bad, but my agent sent me official documentation from the airline and it’s all legit. Thank you to ‘Stephen’ for the good customer service. When I got the confirmation from Wizfair, the number worked with the airline.

Was able help me and was very uncomfortable.

Parker was kind on the phone he makes sure that my ticket was issued by the team. Thank you so much 😊

Rue Bennett was great! Thanks for your help!