Your store on White Street York PA is the only one I always go into but now I'm starting to change my mind there's some things every time I go into this place they don't have and my one main thing is... Se mer
Wise Market
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Det här tycker kunderna
Good customer relations, being able to talk to a real person, who kept me informed even when we had a small suppy problem. Phone is working fine and exactly the one I wanted. I had two bad experiences... Se mer
Företaget har svarat
was as "simple as falling off a log". One phone call and given a few suggestions. Then "on-line" to finalise and pay for the order via PayPal. unit was received within the time frame suggested... Se mer
Företaget har svarat
The purchase of a new mobile phone was a very simple one, thanks to the people at Wise Market being well organised and serious about their sales. The item was delivered quickly, there was exactly wh... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Wise Market is an online marketplace to find out best quality refurbished and new mobile phones, Laptops and tech accessories with guaranteed price. we offer 13 month warranty and Australia wide free shipping
Kontaktuppgifter
Australien
- wisemarket.com.au
Svar från Wise Market
Hi there,
Thanks so much for your feedback! Great to know the Huawei Pura 80 Ultra arrived quickly and matched what you expected. If you ever need help or have questions down the road, I’m right here.
Warm regards,
Tom
Customer Support Executive
WiseMarket.com.au
📦 Fast Delivery | 💬 Real Support | 🔒 Safe Shopping
Svar från Wise Market
Hi there,
Thanks, Ray! Glad to hear your order reached you quickly. We aim to keep things smooth and speedy every time. If you need anything else, just give us a shout.
Warm regards,
Tom
Customer Support Executive
WiseMarket.com.au
📦 Fast Delivery | 💬 Real Support | 🔒 Safe Shopping
Initial service not great...will it improve?
UPDATE 2: Since my last update the phones I ordered arrived today. The CSR I spoke with told me that three of the five phones I ordered weren't in stock so he upgraded me to a later model. Although the initial experience was not great the company did follow through as promised. Clearly they have a few teething issues but they are genuine and did honor what they said they would do.
UPDATE:
Apparently their system was down which I found out through using their chat feature. I called their number again after at least 20 attempts during the day and it actually went through to someone.
The guy I spoke with seemed helpful and said he would dispatch the phones either today or tomorrow and confirm it in an email. I'll keep my fingers crossed to see if they follow through. If so I will upgrade their review rating...
ORIGINAL REVIEW
I placed an order 5 days ago for five phones. The order confirmation email says that it will take 4 to 5 days for the order to arrive and that I would receive a tracking number as soon as the order is dispatched.
We are now at day five, I haven't received a tracking number nor have I received the phones. This is a RED FLAG so I have now read the reviews and they say this company doesn't respond to emails, never answers the phone and the person on the live chat hangs up.
Alas, I tried calling and the phone rings out. I tried emailing and as yet no response. I tried the live chat and it doesn't work at all.
I have now accessed my account to check the order and it says it will be delivered in two more days. I clicked on the tracking info and there is none.
I'm starting to feel like I've been scammed.
11 september 2025
Omdöme utan inbjudan
Svar från Wise Market
Hi there,
Thanks for sharing your experience, we’re really sorry for the stress this caused. Your order was dispatched on 12 September and the tracking details should be with you now.
We completely understand how frustrating it is when communication isn’t clear, especially for an important order like this. We’re working on improving our systems so updates reach you faster next time. We truly appreciate your patience and hope once the phones arrive, your experience feels much more positive.
Kind regards,
Tom
Can't activate it on a mobile phone
4 augusti 2025
Omdöme utan inbjudan
Svar från Wise Market
Hi there,
Sorry to hear you’re having trouble activating your device.
Could you please email our team at support@wisemarket.com.au so we assist you regarding the issue.
We’ll be happy to get this sorted for you quickly.
Best regards,
Tom
Fantastic shopping experience
I found the phone I was looking for at the absolute best price possible. The site was very easy to use. My phone was delivered 3 days later without any issues. Very happy with Wise Market!
2 augusti 2025
Omdöme utan inbjudan
Svar från Wise Market
Hi there,
Thank you for the awesome review! We're so glad you found the perfect phone at the best price and that everything went smoothly from order to delivery.
Enjoy your new device, and we hope to see you back at Wise Market soon!
Best regards,
Tom
I recently purchased a new Samsung flip…
I recently purchased a new Samsung flip from Wise Market for a great price. I am very happy with my dealing with this company.
There was a minor issue with shipping. The company quickly responded to my inquiry and kept me well informed, thanks Tom.
My phone arrived within the time frame they gave me. It was also well packaged.
Given my experience with Wise Market, I will definitely purchase from them again
9 juli 2025
Omdöme utan inbjudan
Refurbished Samsung S24+
Delivered within a couple of days of ordering and the condition of the phone was exactly as described.
23 juli 2025
Omdöme utan inbjudan
Svar från Wise Market
Hi Nath,
Thanks for the great feedback! We're glad to hear your refurbished S24+ arrived quickly and lived up to expectations.
Enjoy the new device, and we’d love to help you again anytime!
Best regards,
Tom
Positive experience
Excellent and friendly customer service 👏
Delivery was next day, once advise of my item being shipped.
Would definitely buy from again.
26 juli 2025
Omdöme utan inbjudan
Svar från Wise Market
Hi Lisa,
Thank you for the lovely review! 😊 We're so glad to hear you had a positive experience with our customer service and fast delivery.
It was a pleasure serving you, and we’d love to have you shop with us again anytime!
Warm regards,
Tom
S24 Ultra - AsNew
I was interested in buying used S24 U so I contacted their team to confirm the details. After their assurance, I ordered the As New condition and was amazed to see the phone condition upon delivery. It's 10/10. Gr8 experience.
24 juli 2025
Omdöme utan inbjudan
Svar från Wise Market
Hi Umar,
Thank you so much for your kind words! We're thrilled to hear that the S24 Ultra in As New condition exceeded your expectations.
Your satisfaction means the world to us, and we're glad our team could assist you confidently. Enjoy your device, and feel free to reach out if you ever need anything!
Best regards,
Tom
IPhone 13 Pro Max
Hi,
Reasonable price, very quick delivery and liked the iphone I got.
15 juli 2025
Omdöme utan inbjudan
Svar från Wise Market
Hi Murtaza,
Thanks a lot for your feedback! We're glad to hear you’re happy with the iPhone 13 Pro Max and that everything, from the price to delivery, met your expectations. Enjoy your new device!
Cheers,
Tom
Great email support and quick delivery.
Great email support and quick delivery.
16 juli 2025
Omdöme utan inbjudan
Svar från Wise Market
Hi Linda,
Thanks so much for the kind words! 😊 We're thrilled to hear you were happy with our email support and delivery speed. If you ever need anything else, we’re just a message away!
Best regards,
Tom
Really bad customer service
I received the wrong colour then spoke to one of the team member who said they will contact me the next day which never happened! I tried to call several times.
No answer and considering that they are 24/7 service…
14 juli 2025
Omdöme utan inbjudan
Svar från Wise Market
Hi there,
We’re truly sorry to hear about your experience and for the delay in communication, that’s not the standard we aim for.
We’ve since provided you with a prepaid return label and have noted your request for a replacement. As soon as we receive and process the return, we’ll do our best to arrange the replacement or issue a full refund if the preferred colour isn’t available. You’ll be updated every step of the way.
We appreciate your patience. We’re on it and will do everything we can to resolve this quickly.
Kind regards,
Tom
Customer Support Team
Wise Market Australia
Fantastic after sales service
I received 2 incorrect size screen protectors.
Fantastic after sales service. I am happy with the follow up emails & full refund.
16 juni 2025
Omdöme utan inbjudan
Svar från Wise Market
Hi Hellen,
Thank you so much for your kind words!
We're sorry again for the mix-up with the screen protectors, but we're really glad we could make things right quickly. Your satisfaction means everything to us, and we're always here if you need anything else.
Thanks for being such a great customer!
Warm regards,
Tom
Customer Support Team
Wise Market Australia
Ordered 2 screen protectors
Ordered 2 screen protectors. they were both the wrong size. order was for a Samsung S10.
sliglty too big -totally useless :-(
6 juni 2025
Omdöme utan inbjudan
Svar från Wise Market
Hi there,
We’re very sorry to hear that you received the wrong size screen protectors for your Samsung S10, that’s definitely not the experience we want for our customers.
As we haven’t yet received any direct communication from you, could you please email us at support@wisemarket.com.au with your order details? Our team is ready to look into this and make things right for you as quickly as possible.
We appreciate your patience and look forward to resolving this for you.
Kind regards,
Tom
Customer Support Team
Wise Market Australia
do not deal with this company
Dont not deal with this company.i was a vendor selling phones and these guys are scetchy . they never respond to customers on time. and dont even pay out the vendors.
5 mars 2025
Omdöme utan inbjudan
Svar från Wise Market
Hi there,
We take these kinds of comments very seriously. While we respect your opinion, this does not reflect the experience we aim to provide, either for customers or for vendors we partner with.
If you were a vendor and believe there was a specific issue with your account or payments, we encourage you to contact us directly at support@wisemarket.com.au so we can review your case properly and resolve any outstanding matters.
We are committed to fair and transparent partnerships and are always open to addressing concerns through the proper channels.
Kind regards,
Tom
Customer Support Team
Wise Market Australia
DO NOT ORDER THROUGH THIS SITE.
DO NOT ORDER THROUGH THIS SITE.
I ordered a brand new iPhone 13 through a vendor on wise market 12 days ago. My order still says 'open' there has been zero contact from the vendor.
I must of called wise market themselves 40 times only to be answered once and was told there had been technical difficulties but I'd be able to call any time from now on.
That was not the case I have not been able to get back in contact with them via phone.
They responded to my emails every 3 to 4 days saying they have put in a urgent request with the vendor. Then write the same thing a few days later.
I am overly frustrated with this situation. They are holding my money and there hasn't been contact for days.
DO NOT ORDER THROUGH THIS SITE.
22 februari 2025
Omdöme utan inbjudan
Svar från Wise Market
Hi Jessica,
We’re genuinely sorry for the frustrating experience you had with your order WM-026087-AU. We completely understand how stressful it was to deal with it, especially when your order status remained unchanged for several days.
As you mentioned, this issue was caused by a lack of response from the vendor, which unfortunately prevented us from confirming shipment in a timely manner. Once it was clear the item couldn’t be fulfilled, we promptly processed your full refund, which was completed and confirmed on February 24, 2025.
We know this wasn’t the smooth, reliable experience you expected (or deserved), and we’ve since taken steps to improve vendor communication and internal response times to prevent situations like this from happening again.
We appreciate your feedback and sincerely apologize once more for the inconvenience caused.
Kind regards,
Tom
Customer Support Team
Wise Market Australia
Useless unreliable website their prices…
Useless unreliable website their prices are 10 times high with no customer support.
22 januari 2025
Omdöme utan inbjudan
Svar från Wise Market
Hi Fahad,
Thanks for sharing your feedback. We noticed your review was posted on Wise Market Australia, but your location appears to be in Pakistan. If your experience was with Wise Market Pakistan, we kindly request you to share your review on https://www.trustpilot.com/review/wisemarket.com.pk , so it reaches the relevant team and helps the right customers.
If this was indeed about our Australian store, please feel free to share more details at support@wisemarket.com.au, we’re here to help and always aim to improve.
Best regards,
Tom
Customer Support Team
Wise Market Australia
Its already been one month i havent…
Its already been one month i havent received my refund yet i bought Oneplus 12R and it got some network related issue so i send it back at they send me mail regarding refund and told me to work in my problem in 5to 7 days and after that ask for my bank detail and then every time i mail them they are just replying with I have followed up with the relevant team again and emphasized the need to expedite your refund. As soon as the process is completed, we will share the refund receipt with you promptly.
31 december 2024
Omdöme utan inbjudan
Svar från Wise Market
Hi Amit,
Thank you for your patience and for sharing your feedback. We're truly sorry for the delay you experienced with your refund for order WM-025695-AU. You returned the OnePlus 12R on December 9, 2024, and while we did request your bank details on December 17, we acknowledge there were longer-than-expected delays in finalising the refund.
We’re happy to confirm that your refund was successfully processed on February 7, 2025. We completely understand how frustrating the wait must have been and sincerely apologise for the inconvenience caused.
We’ve since made improvements to ensure smoother refund timelines going forward, and we hope to serve you better in the future.
Kind regards,
Tom
Customer Support Team
Wise Market Australia
Everything on time and as described at…
Everything on time and as described at a very good price
1 november 2024
Omdöme utan inbjudan
Svar från Wise Market
Hi Pablo,
Thanks so much for the great feedback! We're glad everything arrived on time and as expected, and even happier to hear you were pleased with the price.
We appreciate your support and look forward to helping you again in the future!
Best regards,
Tom
Customer Support Team
Wise Market Australia
Buyer beware
I purchased a refurbished phone from Wise Market on the 11th of March. It had a battery charging issue from the start. After 2 months the battery died. I sent the phone back and was given a replacement on the 29th May.
Unfortunately the replacement phone developed the same issue and eventually died also. I returned the phone on the 12th September at my expense. I received a message on the 24th September saying they were waiting on a response from the vendor. I contacted them again on the 29th September asking for an update. I received a reply on the 1st October stating that if they hadn't heard from the vendor within 24 hours they would supply a full refund. It's now the 9th October and I haven't heard from them again. I've tried calling their customer support number but it just rings out. I would never deal with them again. They end each email with " Have a blessed day " Unfortunately my experience has been the opposite.
I have now received a refund ( for the phone but not the postage ) on the 12th
October. This is no doubt in response to my negative review.
Ernie Porter
1 oktober 2024
Omdöme utan inbjudan
Svar från Wise Market
We sincerely apologize for any inconvenience you’ve experienced.
As discussed during our recent phone call, your issue is being addressed, and your refund is processed from our end.
Thank you for your patience and understanding.
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