Windstream Omdömen 

We have a lot on our network, few cameras, 3 phones, two desktops, two TV's, and a while ago, I was getting really awful ping, like 800+ just after 10, like clockwork, support told me it was due to the amount of connected devices, because it somehow made sense to the guy I spoke to which was my first clue that he was an idiot.

Turns out, one of our phones updated, the only iPhone user in the house, and it was doing backups nightly which is when the issues occurred, and with the absolutely garbage 1.5mb/s upload speed they give you. You can effectively ddos your entire residence by uploading a single picture, from your phone, if a picture upload kills it, it'd be defenseless against a full phone sync, and the awful speed just makes it last even longer.

I've been stuck at 25mb/s down, 1.5mb/s up, awful uninformed support, and, the worst part is, they're the only ISP in my area that offers a steady connection with no cap, only other options were Hughes net, and Viasat. Windstream, regardless of how awful it was, was the best option.

They do offer gig, just, not to my area, we aren't that special, but they have no trouble charging me the exact same amount they charge their gig customers, while I'm over here ddosing the household every time I send a meme to a friend.

Our electric company, of all people, is becoming an ISP, and their "foot in the door" starting speeds, are 100mb/s up and down for 50 a month, 1000mb/s up and down for 80 a month, and 2000mb/s up and down for 100 a month, going for the gig plan, my monthly bill won't change at all.

For all it's faults, Windstream could have been worse, but they've used their position as being the best while still being awful to use us as a cash cow, offering subpar service for too long, so I'll be happy to finally jump ship.

Don't waste your money on WindStream. We have been without internet for a week. The lying customer service rep (who obviously had English as a third language) promised we would have a new modem by this past Monday - never came. We will be dropping this company in favor of a reliable, solid provider, that #1 doesn't lie, and #2 actually has U.S.-based customer service. Bye wind stream, you deserve the 1-star rating you have.

Had Kinetic for 6 weeks at my apartment. Never was able to get decent speed. Only about 5 mbps or lower, and virtually no upload speed. Online technicians and in person technician could do nothing to help. Most of them did not document the service tickets. Tried canceling my account; the girl who said she would cancel it disconnected at the end of the call. She even said they were working on "getting more fiber" in my area - It would have been extremely helpful to know up front that there is not enough fiber! The online portal won't let you cancel autopay or remove your payment method. This company is extremely unprofessional, did not deliver whatsoever, has charged me regardless, and if they do not cancel my account as I requested, I'll be filing a legal claim.

Switched from Spectrum to Windstream because of outages and lack of support. Had Winstream for less than a month and has been down three times and is out now. Same as Spectrum, no customer service, no way to contact for outage before 6 am and awful connection.

Have had Windstream for years. The connection is good, no complaints there. But recently many people's Windstream emails were hacked and compromised. Accounts were stolen. They have not addressed this issue at all. They need to compensate people for this happening, it was a mess to fix, took weeks!!! Also the monthly cost keeps increasing constantly!!! Try calling their customer service and they connect you to somewhere in the Caribbean!!!! What in the hell is up with that??? They can't have their customer service dept in the US ofA???????? UNACCEPTABLE!!!!

Who knows how this pathetic company is still in business? Their customer service is all based in Jamaica and they are so
unprofessional/rude that it is normal to hear children laughing or crying and other times the CS agent has her dog barking so that she can barely hear what I am saying then when I say if you work from home in a different country, at least be professional to not think this is ok or when I ask if they are working from home proceed to tell me to get over it! What? Excuse me Windstream must have gone off the deep end and needs reorganization or to go out of business because no part of that is acceptable. I called 13 times over 6 months to inquire where my $200 Visa card promo was and they always played games saying it must be a computer mistake but they would say that they could manually override and process the gift card and it would be mailed out within a week over and over again at different times but I still never received it. All blatant lies and games by Windstream-then my bill would be a different amount each month and they would charge a $6.95 customer service charge that I did not authorizepuld not return those fees they charged and Windstream is a FLOP company that outsources everything to a foreign country and the only thing that they are proficient in handling is delaying, excuses and say anything to get you appeased but never follows through or solves any problem-just lip service! Windstream is full of Con-Artist and needs to be regulated because they don't care about all the bad service or outright lies they mislead customers!

Disconnected service in the beginning of 2022 and was to receive a refund of $6,821.60 for my business. Both myself and accounting clerk called no less than 20 times and have spent hours on hold and trying to get this resolved. I have invoices from 2022 and 2023 showing the credit owed.I received a check today in the amount of $5,659.43 (short of what was owed by $1,162.17). I spoke to three customer service representatives telling ;me they made an adjustment to my old bill. This is unacceptable that they now can say that they did not charge me properly prior to my disconnection. This is just an attempt not to pay me in full.
I never asked for interest on my money that they have held onto for 14 months!

I will be going to the Better Business Bureau!

I have had mediocre internet service with Kinetic by Windstream in SC since November 22, 2022. They offered a 3 free month promotion. Starting October they would email and say there is an outage or it should be working fine. I could barely connect to my work software. January 19th comes and my internet is still in and out and I’ve been given credits by the rare customer service agents that were kind and that I could understand, for my terrible service. On January 19th I called in because the internet just stopped working. I couldn’t sign into the app, sign in on their website and the company also couldn’t be reached by phone, there was a busy signal. I finally got through to someone who offered 30 credits to my account and RESTORED my service telling me the balance would be waived. He confirmed that I have the ACP credit as well which would lower my bill to $30. The next day they turned my service off and when I called in the rep was very distracted with her child in the background and also didn’t understand why my account had so many changes but NO notes. She then finally transferred me to Ann Knopp the escalations manager who was Nasty!!! She barely let me speak and said she was going to pull all the calls I’m referring to and call me back.

Well I couldn’t work obviously with no internet so I left to deliver groceries and she left a voicemail saying to call her back to talk about what I need to do to her my service restored.

Ann apparently added a credit to my account , didn’t apologize for what I had endured but still didn’t restore my service. I called back and spoke to the kindest gentleman ever named Maxwell. He apologized to me for what was happening gave me a credit to my account for the trouble and restored my service.

I woke up the next morning Feb 23rd and my service is off AGAIN and I know Ann at extension 20867212 had something to do with it. I lost my job and Ann is single handedly responsible. Thanks to her I loss my job, had to sell my home and now I have to coparent my 4 and 6 year old with my abuser. She stole my independence, sanity and safety and I want her held responsible for her actions. Now windstream has the audacity to send me a bill for the $100 she emailed me and told me would be waived. I have proof of everything and they are now threatening to affect my credit. I will be pursuing legal action.

I wish I could put negative stars on their crappy payment customer service, or lack there of. You can tell their customer service is outsourced by the thick accents making it hard to understand what they are even saying. On top of that, the customer service rep gets mouthy and loud if you ask too many questions. If this company wasn't the only gig internet provider in my area I would not be using them. I recommend using any other company over them if you have the option.

4 months with kinetic an I'm ready to move on. They was supposed take out monthly all set up with salesman finally got a letter it was being canceled called them paid it he set me up to take out monthly again .
Now got bill for late fee when they screwed up an they raised the price all ready . Plus wifi drops once a week an never get close to 200mbps they just ignore you or lie 😒

Well, the service is slow to nonexistent. I wanted to have a tech move my service to a guesthouse and possibly get it working. I have been trying to contact customer service for weeks. After a great deal of frustration, their automated system would not let me talk to a person. So I am trying to just cancel the service entirely, but they require a phone call but you still can't reach a human. So I am still paying for the service. I am going to just quit paying the bill and hopefully they will cut it off.

My biggest problem with your company is you don't keep your promises the $200 gift card I was supposed to get after my first bill was paid never showed and i keep getting the runaround when I call about it I've had three or four different excuses as to what I needed to do or when it would come and none of them had followed through I chose you mainly because of the promo card and it would give me a chance also to see if everybody was right well they're right about the card I've never gotten one yet I don't have that much trouble with the internet service.. which I can change I guess I don't like to be with the company I can't trust your explanations have never held up. I could have used terribly and today I got another run around to go to the main website and talk to y'all because none of them had the information wherever I went which was the same website this is wrong and very unprofessional and I'm seeing others haven't got their cards either why are you doing this this just makes you people look
bad I want to have faith in you but give me a good reason to have faith in you,
karen berry

They have scr--ed me for years, because there isn't another affordable option out here in the rural area I'm in.
Never get the speeds promised. Spend your time watching the screen buffer or constantly resetting the router. Tie a string between two cans, you will be more satisfied.

They don't respond.Theyndont provide the service.Raised the request for disconnecting my services.till now I haven't received the email.They have charged me extra $20 even after paying the monthly bill.

Don't ever use their services.

Worst internet service ever, slow, unreliable, lousy service.

Sh**ty company can't access the app to pay my bill it's been that way for months and they haven't fixed it. The customer service is horrible and they send you back and forth from person to person instead of fixing the problem so you can actually pay the bill. I have called and gotten nowhere and I can't pay my bill and on top of that the connection and service is beyond Terrible. I am literally paying for s**t and not getting the help I need .

Customer Service is a joke. I spent well over an hour trying to get a simple question answered, and they kept passing me on to another person who passed me on...Their files have my WRONG phone number, and they will not change it to my correct one. Service people were very rude and impatient, and one of them told me that she was too busy to handle my matter. Oh, and it is now May 25 and I have not received the $200 VISA free gift card that was promised me when I signed up. People, this company is one big SCAM. Beware of their promises and their service!!

pretty poor service when they charge you $6.95 to make a payment, when THEIR system had my account screwed up. then they explain to me every account has a phone number associated with it. ADUH its not my phone number!!
Their automated system would not accept the payment, so I had to talk to someone WHO don't speak good english.
what a crock of crap.

We had Windstream internet and phone service for about 1 year. Our internet speed averaged about 9 mbps down to 2 mbps which made streaming impossible to watch. Phone landline had a crackle in it which made conversations difficult. After terminating service, they had the nerve to charge us for an extra month because we went over 1 day and "they don't amortize", and at a higher price than usual. Don't use these guys.

They advertise 1 gig connections but apparently my area isn't important enough to give such speeds to, it's 2021, almost 2022, but you wouldn't know it due to the fact that they give you a DSL router.

I'm going to stick with them for the time being since they're literally the only option, which actually makes sense why we're not that important, scummy business practice to charge so much and give so little knowing we have no other choice, despite actual 1 gig connections existing in other places for even less monthly cost, but once Starlink expands by early 2022 to our area in Florida, I'm swapping immediately, I've already put in my down payment.