Windstream Omdömen 

WOW!!!! Just checked my bill and Kinetic upped the bill to $151.18 / Month. After speeking to a rep, I was also told that I would receive a $120 credit on my account and $10 off my monthly bill. This is STILL way more money then I should be paying. The promises turned out to be dust in the wind! None of that is showing on my account. What the heck is Windstream/Uniti doing!!! My actual speed test attained is 32.0 Mbs/DL max. I am paying for one of the highest tiers that I was told that I could achieve when I had it installed years ago. I am not even coming close to those higher tier speeds.
In fact, I had frequent drop outs and a service tech came to my home and had to slow it down even more so that I woulld not get the dropouts. I HAVE NEVER had such poor service for any other company that I have had services from !!!!!!!!!!
HOW DO THEY GET AWAY WITH THIS!!!!
If there was another provider in my area, I would switch in a heartbeat!!!

I am stuck managing multiple properties with Windstream because they have a monopoly in the area.... they are terrible about canceling appointments without warning, their automation doesn't work, clueless customer support...

Extremely unreliable internet service and slow speed (7 mps) coupled with consistently apathetic customer service.

WORST CUSTOMER SERVICE EVER!! Have been email issues for the past 6 months. Have to have tier 2 fix the issues. Called yesterday and they fixed it, only temporary, today email was down AGAIN. Called into call center, and got the regular BS. My account is even noted for tier 2. Told them to transfer me and they argued with me saying I had to wait as there was a repair ticket and that it would be repaired by 6 pm. Called at 7 pm (still not working) tier 2 closed at 6 pm! Whole issue could have been avoided if they would have transferred me this morning, however, they REFUSED to transfer me. I’m a small business and depend on my email to communicate with my vendors. Call center people are rude, will lie to you, and refuse to do their job!! AGAIN WORST CUSTOMER SERVICE EVER!!! And apparently there is no supervisor working there! Asked for supervisor and was told none available! Guess it’s a free for all working there!!

Price gouging, inferior internet service that constantly goes out, customer service that can barely talk English. Charged my account for a month of service that I didn’t use after I disconnected for a better company, and they say they absolutely won’t give a refund. I wouldn’t recommend them to anyone.

Do not get windstream, my internet went out every time it rained,the installers are terrible, and when you cancle ,they don't let you. I canceled service 2 month ago, still have no way to return modem and meanwhile they txt daylie to inform me my payments are overdue. Bad service and outright thieves when you try to cancle

For anyone thinking of getting their service......just don't. It isn't worth the headache unless you have absolutely no other option. When we bought our house nine years ago we attempted to get phone service to be switched over to us for the day of our move in. Prior home owners service was to end the day before. Windstream refused to speak with us and set up an account until after the other service was disconnected. Huge inconvenience since we get no cell service at this house. Windstream only has landline phone service in our area. No other landline providers to choose from. Their service is horrible. Our phone line is out more than it works. The whole month of January we had no service but they would not credit us at all. We have been told they will not put new lines through our area and just splice wires together from other customers in the area to "fix" non working lines. Our phone went out once again after a week and a half of rain. Spectrum just finished installing fiber cable through our area (first internet and cable available in the time we have been here). I have cancelled my $83/month never working landline phone and will now have phone, internet, and cable for just $30 more a month. Goodbye Windstream!!

First, I have been customer for over 30 years with only two breaks in 30 years, Winstream you cannot contact them if you are exsisting customer and when you do there customer suuport team is the worst ever seen, They just dont care, they have no competition out here so they just dont care, You will get someone out of country and they have no clue, Ask for manager and you can forget it, No help, They need to care about there customers again, Once they get some competition out here everyone will change from them, This is all over facebook on how terrible they are treating there customers. SO EVERYONE BEWARE OF Windstream.

I had Windstream when I bought my current house in Byron, GA. All they did was increase the service cost incessantly. Finally, I found another local one which has kept the excellent service for 5 years now. Stay away from Windstream's bait and switch offer. You will have a difficult time getting unhooked.

Made a mistake and tried Windstream Kinetic services, this time in another state. I figured I would give them a try since they couldn't service my street in Georgia, and it ended up being a big mistake. I was lied to about receiving a $200 prepaid gift card, they told me I wasn't "eligible" after I followed up with them about 5 months later. This is false advertising, so beware new customers; chances are that you will not receive that gift card. I was also lied to about how "fast" the service would be, it is the worst service that I have ever received. I will be switching back to my old carrier.

What went wrong is the same thing with Windstream that has always been wrong. Customer services agents cannot speak English-I can't speak whatever the hell that is they are speaking but I am not supposed to be servicing them, am I? When I asked for a manager, I was told in a rude manner that no manager was in office. I mentioned my surprise at this and she said, " Well do you want me to lie to you?" Pretty sure she just did. At least the guys from India named Kevin are not rude. This new bunch let you know in no uncertain manner that you are not a valued customer. Windstream, I pray daily for a choice in my rural area. I will run so fast to another company that you and "Rochelle" will think I am the wind!

Windstream charged us over$1,900.00/month for an unused fax line. They called it a high usage line. It was our mistake for missing the notice of the price increase but, once discovered, they refused to work with us. Each time we called, we reached India and every person just recited the fact that we were notified of this increase. We repeatedly asked for contact information for an American office and were told over & over that they did not have that information. They have now turned us over to a collection agency and these people will not give us any phone numbers, email addresses or postal address of anyone in the company. They are literally getting away with robbery. Stay far, far away from them.

They charged our credit card without informing us and refuse to give us our files. Impossible to reach them by phone. They dont respond to emails

The absolute worst. This company is nothing but lying, incompetent boobs. They advertise on their Kinetic service 1000G/mo. for $39.99. I had just moved from a major metropolitan area and didn’t get near that to a rural Appalachian neighborhood. I had heard about the grants being given to increase internet coverage in rural areas. Ok, I called and was told that was correct, got service installed for the first time at the address. The technician (who was really good) thought that was what he was installing, but did recommend Spectrum. Less than a week later, and after the service had already dropped once, I got a bill for the service. The bill indicated I was getting 15.5Mbps! I ran a speed test. Yep, 15.5Mbps. I called to cancel. When I explained why, the girl says “Well, high-speed service is not available in your area.” So they just lie. When I told her to cancel the service I was told they’d send instructions for returning the modem. A month later, they never did that either. Today I received a bill for service I don’t even have! What’s funny is that my landlord told me a few days ago that they did the that to him. He never had the service at all. I now have Spectrum at 100Mbps and working great. I now do speed tests on a regular basis. Don’t waste your time with Windstream or Kinetic.

Everything has it's ups and downs but I really think this helps even tho you may have to search for it or not.

Possibly the worst customer service ever. No response they leave small business people high and dry. They totally messed up a service order and still have not fixed it.

We used windstream services for over 30 years. From the 1980'S thru the millennium, the services got worse, assistance got even lower. 6 months ago we dropped our services because we were told if we used windstream, we had to pay for the copper wire. Our phone services was terrible, as well as customer service, and the services men that came to our house. We're on Pearlcomm now, thank the Lord. Windstream is a fast sinking ship.

Service unreliable, customer service is the worst in the industry. Company does not honor promotions.

I cannot speak of their internet service as I will never ever be a customer. While installing fiber optic in my neighborhood, without my knowledge, they had a backhoe in my front yard and left it with deep ruts. They also dug a hole that could injure someone and left it with a cone on top. All attempts to remedy the site have been in vain.

Windstream sales person pitched 30 days free service and 30+ mbps internet. Spectrum was not yet installed in my rural location and it was goign to be over a month to get installed. Went with windstream as a temporary internet becuase i work from home. First problem even before they finished installing the s****y DSL modem, the tech told me that It'd be more like 20 to 25 mbps internet. Ok so, i thought i could live with that. once installed I was lucky to get 10 to 13 mpps at any time of the day. Sure it worked but far off from the touted 30+ that the salesperson pitched. Got spectrum installed for the 1gb internet and cancelled the windstream account, which they charged me for anyway which should have been free since that's what they advertised or at least the lying salesperson advertised. WILL NEVER RECOMMEND THESE GUYS they make their money (base on other reviews too) on Scamming people, lying and over projecting what they can actually do.