windeln.de SE Omdömen 195

Ho fatto un ordine il 21 aprile scorso, siamo al 31 maggio, il pacco non é mai arrivato, ma il corrispettivo del valore é stato immediatamente detratto dalla carta di credito. Ho iniziato a contattare il servizio clienti cinque giorni dopo, essendo giá chiaro che il pacco era andato perso, chiedendo che la merce fosse inviata nuovamente. Dato che passavano le settimane senza ottenere la rispedizione, esasperata ho chiesto il rimborso. Ad oggi ancora non pervenuto ovviamente! Al telefono accampano solo scuse (un cambio del sistema gestionale, procedure interne di verifica -infinita! - l'attesa di un riscontro dal corriere, la chiusura della sede per le festivitá!...), via email solo risposte automatiche in cui dicono che hanno troppe richieste per rispondere. Non acquistate su questo sito! Non affidabile e pessimo, inesistente servizio clienti!

Das Unternehmen ist echt eine Katastrophe! Die Produkte sind toll und die Preise unschlagbar! ABER: Ich habe bestellt, die Lieferung kam binnen 1 Woche nicht. Telefonische Nachfrage: "Leider kann ich Ihnen auch nicht sagen, was mit Ihrer Ware ist" Wie meinen?? Nach weiteren zwei Tagen Wartezeit erneut telefonisch die Bestellung storniert. Wäre kein Problem und die Dame entschuldigte sich, da es wohl Systemprobleme gäbe. Wir waren dann im Urlaub, dort erhielt ich die Mail, dass die Ware nun unterwegs sei..!?! Ich habe mehrere Mails geschrieben, die bis heute alle unbeantwortet blieben! Das Paket konnte natürlich nicht angenommen werden und ging zurück. Dem Geld laufe ich heute noch hinterher (das ist mittlerweile 3 Wochen her!!) Zwischzeitlich bekam ich die Mail, dass ich das Paket doch ablehnen soll da keine Stornierung möglich war. Zu dem Zeitpunkt war das Paket schon lange wieder bei Windeln.de - dort weiß echt keiner was der andere tut! Sehr unprofessionell. Ich habe nun den Käuferschutz von PayPal eingeschalten denn auch darüber versuchte Eskalation blieb erfolglos! Nie wieder Windeln de!

-Orderd two Römer Britax seats
-Paid for two seats (Money was drawn from account way before shipping)
-Delivery note said 2 seats
-Box only contained 1 seat

-Phoned customer service gave me bla bla bla.... promised action and confirmation e-mail...nothing happens...
-Then i send them an email describing my problem, but only received an auto-reply that stated that they are very busy.....

Don't waste your time with these guys, they'll take your money right away, do what ever they wan't without looking back...

Extremely annoying with the unresponsive costumer support.
Christian Bork

Never order here! Products not delivered, money not back, not answer by email, ignoring all the time!

Dopo aver ordinato molte volte sul sito windeln.de e pannolini.it, ad aprile iniziano spiacevoli inconvenienti sempre a mio discapito : stralcio d ordine prepagato mai arrivato per il quale rispondono " non sappiamo perché se è quando sarà evaso ci dispiace. Se vuole il rimborso ci vorrà un mese circa ". Secondo problema su altro ordinativo prepagato : ne mandano nuovamente una sola parte (il resto ovviamente non si sa ) e chiedono un secondo pagamento in contrassegno ,,," per errore ".....
Tutto molto strano. .. meglio non acquistare più.

Habe eien Autositz bestellt der laut der Beschreibung von windeln.de auch fuer Autos ohne Isofix zugelassen ist. Laut Bedienungsanleitung ist dies jedoch nicht der Fall. Daraufhin den Sitz sofort zurueckgeschickt. Keine Reaktion. Auf Nachfrage wurde mir mitgeteilt, dass laut Tracking-Nr der Sitz wohl angekommen sei, im System aber nicht registriert wurde. Mein Geld habe ich immer noch nicht zurueck. "Erinnerungsemails" bleiben unbeantwortet.

Order was placed nearly month ago. Money deducted from my account immediately and...no sign of order ! I keep sending emails everyday. Customer service keep informing me that it will be despatched shortly... and then still no progress. I'm seriously fed up and going to cancel my order.
I'll never use this shop again.

KUNDEN SERVICE - KEINE ANTWORT. VERSANDZEIT KATASTROPHE NIE WIEDER!!!

Ich möchte absolut davon abraten bei dem Unternehmen Windeln.de zu bestellen. Wenn etwas schief laufen sollte, ist man hier als Kunde völligaufgeschmissen. Auf e-Mails wird nicht geantwortet. Ich warte seit 6 Wochen auf eine Rückerstattung, Windeln.de scheint ganz einfach mit Geld zu arbeiten was ihnen nicht gehört. Unseriös!

Efficienti disponibili puntuali nelle consegne e soprattutto economici!

I have been very satisfied with windeln.de for three years now. I have purchased really a lot (from diapers up to car seats) for my two kids. Delivery times have always been within 1 and 3 days.

We live in Germany but since the majority of comments is English, I shall post mine also in English.
We've only purchased once at Windeln.de until now, but it won't be our last time for sure.
The ordered products were delivered in 2 days.
We are actually more than satisfied, since the price was very good too.
Pfennig A.
Dresden, Germany

Customer service took one month to respond to my complaint. They kindly recommended to return the product in order to get a full refund.
The return label should be submitted in a separate mail. It's been two months but no mail from windeln has not been received. I do not advise to buy something from this company!

I ordered baby car seat from Cybex via this website as Christmas present. 2015-12-16 my credit card was charged. The car seat did not show up as was stated on expected delivery by 21st of December. On the 23rd of December I contacted the company to check on my delivery. Unfortunately I did not hear from them until the 29th of December, below is the mail I received:
"We have received your order 1005444818. This order was filtered out by our security system, which means that the dispatch will be slighty delayed.
Please be aware that it is in the interest of all our customers' security, that we verify your credit card before sending out your order.
In order to continue processing your order, we require following documents from you:
-a picture of both sides of your credit card
-a picture of your ID
We would kindly ask you to send these copies to kundenservice(at)windeln.de using your order number as a reference.
If we do not receive the requested documents within the next 2 weeks, we will cancel your order 1005444818, and reimburse you the full amount onto your credit card."

I answered immediately that I cannot fulfill their request due to security reasons.
Nevertheless, my order still had status pending and nothing happened until I called customer service in Germany on January 11th. They promised to handle my case. In a few days, 2016-01-15 money was back to my account.

Please be aware that if you send someone a copy of your ID and both sides of your credit card, they can easily shop with your data online, since they already have your invoicing address in their system and you will provide all the data of your credit card and identity. Be cautious and do not share this information with anyone.

I ordered the 11th December 2015 and the pack is arrived 7th january
2016. (the stuff was prompt delivery!).
The 23th december I asked informations about the pack and from Germany they responded automatically they were too busy!
How is possible to answer to a customer, that ordered and paid two weeks before, in this way?
The italian customer service was only able to give me the number of
tracking and leave me burden of calling and spending money with the couriers for knowing the situation of my pack!
Finally the original packaging (non the delivery box) was dirty!
I'm sorry but I'll not order again to this company and I'll not suggest
to you!

Zwei Wochen vor Weihnachten habe ich ein Carrera-Auto bei Windeln.de bestellt. Ich wunderte mich schon, dass ich keine Versandbestätigung o.ä. erhielt. Eine Woche später (nun eine Woche vor Weihnachten) bekam ich die Mail, dass es zu Lieferschwierigkeiten komme und die Ware FRÜHESTENS am 23.12. versandfertig sei. Das bedeutet, die Ware, die ich bestellt und auch schon bezahlt habe, liegt Windeln.de noch gar nicht vor, sie wird erst nach meiner Bestellung bei einem Großhändler (der aber nicht liefern kann) bestellt. Finde ich schon mal ungewöhnlich. Auf meine Nachfrage beim Service-Telefon war es der Dame nicht möglich, einen Express-Versand zu vereinbaren, damit das Geschenk dann noch zum 24.12. ankommt. Kein Entgegenkommen, null Service. Aber einen Tag später bekam ich eine Mail an Herrn xxx (also nicht für mich bestimmt), dass meine Puppe (was für eine Puppe???) nicht mehr rechtzeitig lieferbar sei. Sehr sonderbar. Im gleichen Atemzug sollte ich mein noch nicht geliefertes Auto bewerten (ich lache mich schlapp) und erneut für 100 Euro (anschließende Werbemail) bestellen, um einen Plastkschlitten gratis zu erhalten. In diesem Laden läuft etwas dermaßen schief, dass ich mir nicht vorstellen kann, dass es Windeln.de noch lange am Markt gibt. Ich finde es vor allem schlimm, den Verbraucher nicht umgehend bei Lieferengpässen vor Weihnachten zu informieren, sodass dieser noch woanders ordern kann. Ich kann diese Firma niemandem empfehlen!!!

ho acquistato sulla versione italiana di questo sito, che si trova alla url pannolini.it
I prezzi sono convenienti e l'assortimento interessante.
Purtroppo le traduzioni di nomi e descrizioni dei prodotti sono veramente pessime, a tratti ridicole!
I gestori del sito avrebbero fatto meglio a limitarsi a una traduzione in inglese, ma ben fatta... Piuttosto che far tradurre a "google translate", o altro servizio automatico, il loro sito tedesco.
A parte questo, l'acquisto è stato molto soddisfacente.

Un solo prodotto non andava bene, l'ho segnalato e me l'hanno rimborsato. Purtroppo ci hanno messo settimane, perché non riuscivano a fare un bonifico dalla Germania verso l'Italia. Han dovuto provare varie volte però, dopo numerosi solleciti e tentativi, ce l'hanno fatta.
Complessivamente do 4 stelle, avrei voluto darne 5 ma le traduzioni me lo impediscono.

Smertefri bestilling og levering. Havde heller ikke noget at reklamere, måske derfor den gode oplevelse.

Painless shopping and swift delivery. Had also no claims or complaints, perhaps that's why it was spared from negative experiences as reported by other customers.

From a Danish perspective I am really surpriced how bad customer service Windeln.de provide - in my case about a child seat missing a part. It's way below Danish service standards, I guess it's way below German standards as well.

I am from France, it is my second order with them.
They made a mistake when I ordered, I sent them 3 or 4 e-mails for
exchanges but they do not reply.
I will not recommand this site, usually German sites are correct but this one
is not reliable.