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Love the patchouli smells amazing washing feels fresh

Buying directly from them was my mistake . Ordered on a Monday 4Th May, email to say dispatched on Tuesday via Evri. Email from EVRI on Thursday 7th to say it was at local depot , then nothing still stuck somewhere in EVRI.
Emailed Wilton following Monday to chase order , reply came on Tuesday lunchtime they would look into it. Now it is Thursday and no parcel or update . Have sent email reply telling them to either send the parcel by Royal Mail or refund my money. I will be starting chargeback on Friday afternoon if no replies.
Shame as I like the product and usually order from Amazon .
Royal Mail has always been good , I ordered from a Company in Cornwall Friday evening , delivery was due Tuesday and I received it on the Monday .
So my advice if you like the product buy from supermarket or Amazon.

I just live Wilton laundry products, especially cedarwood with pathouli coming a very close second. They clean laundry really well and that fragrance lasts and lasts. Love that the products are cruelty free and kind to the environment too. Thanks to all at Wilton! Please can you make a linen spray too. My life would then be complete 😁

I have been trying wilton cedarwood fragrance wash for a few weeks now and boy I'm in love. This smells devine, once you wash your item the fragrance lingers through the home like a fresh summers day. What else I like is the caps are different on the wash to the conditioner. It is very reasonably priced for the quality compared to others on the market. And you can subscribe so no need to remember to order. There are also many fragrance s to choose from. And the super added bonus next day delivery. What more can I say.

Just received my third order from Wilton, love the Cedarwood and Santal and wanted to try the Patchouli. Gorgeous scents which really last, especially when I use the matching conditioner. Great customer service and so pleased I found this company.

Product is really very good
Fragrance is excellent
It washes and conditions well in my machine better than others I have tried.

It is not always easy to obtain as the more popular sizes and items are frequently out of stock.

The delivery has been EVRI and my yesterday’s delivery from them is smashed to bits so not impressive!

I recommend Wilton highly.

From being introduced to Wilton laundry liquid at a friends house I frll in love with the smell! I’m trying to switch to’ clean’ products and not sure how it ranks but I have been buying big boxes as an totally impressed with cleaning and also no loss of colour in my garments (lots of linen) on a quick wash

Fantastic scent! I get so many compliments on the smell of my laundry, plus it also cleans clothes perfectly!

Fabulous products, fabulous customer service!
I love that my clothes are clean and smell fresh without nasty chemicals.

After reading the great reviews, I decided to order the cedar wood washing liquid and conditioner but after using it twice now ( second time I used double the recommended dose ) and honestly couldn't smell anything ! So disappointed and won't be buying again! Back to Bold for me I'm afraid...

The product was gorgeous and even though it's plant based it cleaned my washing and lefte it smelling lovely. I have excema and this did not effect my skin

Smells gorgeous in the bottle but absolutely zero smell on my washing. Cant even smell residue in the washing machine. Had high hopes for this based on reviews but I definitely wouldn't buy again.

Purchased cedarwood to try, wow!
The smell on my clothes is amazing, they felt softer even after the first wash. Pegged on line to dry and even the garden had an amazing smell.
The ironing, well what can I say, filled the house with the scent of an expensive perfume. Now ordered all the other fragrances too...You will not be disappointed. Having sensitive skin has always had to be careful about detergents, I have had no BAD reaction since using these amazing products. Thank you

Great but more importantly so gentle on skin , i have the fabric conditioner i use very little . I found the detergent so good iv ordered 2x the detergent and still more then pleased value for money, has I not buying other brands and giving them away. Must have for anyone that's need gentle washing detergent.

I recently purchased a three of these promotional packs, first arrived with the box battered, and one of the fabric conditioners leaking slightly, I then purchased another, I got a message off Evri to say that box was damaged and couldn’t be delivered, the replacement was sent and again the box was in a terrible condition when it arrived.

Overall the product is great cannot fault it, the Cedarwood being the best in my opinion.

However, having seen firsthand how parcels are handled at an Evri distribution centre, it’s clear the packaging isn’t robust enough to withstand transit with them. It’s a shame, as the product is great, but the delivery issues make it too much hassle to rely on as a regular purchase

The products were well worth it, given out some of the ones bought , which were all the different scents. The only reason I didn’t give the five stars was the packaging and condition they were when I received the delivery, very poor and leakage. A bit off putting to buy again. Had two separate deliveries and both were messy.

The product is not only safe for users but good for the environment.
My house keeper also now uses the products as she said its the best smell when doing Ironing.
I have been recommending the products to all my friends and relatives since a chance sample offer at Chelsea Flower show.
Price amazing. service excellent as I can place an 0rder and it turns up the next day.

Love this product, I use the patchouli scent. I use it for special items, like handwashing cashmere jumpers, and they smell divine. Also the delivery was the day after I ordered so well impressed. Very glad this advert came up on my Facebook algorithm!

Incredible product (Santal), affordable, great comms and delivery. So glad I found you!

Absolutely shocking experience.

Ordered a set of products which arrived damaged and leaking everywhere — not exactly what you expect when you’re paying for something new. Fair enough, mistakes happen… but this is where it gets worse.

They sent a replacement, which I thought would sort it. Instead, it turned up with completely different bottle tops — and somehow managed to leak just as badly as the first one. Two deliveries, same issue. At that point it’s not bad luck, it’s clearly a quality control problem they haven’t got a handle on.

Then comes the real kicker… after sending out two faulty orders, the best they could offer was a 50% refund, because the replacement was apparently a “gesture of goodwill”. I’m sorry, what? Replacing a faulty item isn’t goodwill — it’s the bare minimum.

So I’ve paid for products I can’t properly use, dealt with the hassle twice, and I’m still expected to swallow half the cost.

Poor products, poor packaging, and even worse customer service. Wouldn’t go near them again.