Wilsoncarter London Omdömen 

The company website is misleading, looks like is London based but it's not. It does say 30 day money back guarantee, but after receiving my product I'm strugging to return they insist for me to keep the product due to international shiipping costs. The product looks cheap and of terrible quality, there is no way I will wear that. Stay away from this company, it's a scam!

The banner on the website clearly reads Wilson and Carter London. WRONG they seem to be based in America, but returns have to be made to China!
Ordered four dresses for a holiday, then a few days before the holiday received and email stating the order had not been fulfilled. Had to go out and buy other dresses for the holiday. Asked them to cancel the order. Surprise, another email to say it was on its way and could not be cancelled.
When they arrived, the day before I went away, I opened the parcel, turned bag inside out and left it ready for my daughter to deal with while I was away.
It has been one load of lies after another. Ok I accept I have to pay for the returns, but to CHINA? They offered a 10% money back and don’t bother to return goods. After a few more emails this rose to 50% but the dresses are no longer required, they were also of poor quality. One had a beautiful print on the front, but the back was just lining material with a light jacket over, so you could not take jacket off, as dress just looked cheap and nasty.
I want other customers who may be thinking of buying from this scam of a company to beware. Don’t spend your money here. You will lose all of it if you are not careful.
Try to make a return and you are left waiting 10 days to get the address for this. Then told you have to pay, which is acceptable, the told it May sit in a warehouse for months before it is checked to see it is not damaged, a service they charge you for!!!!! Then you might, just might, get some money back.
DONT FALL FOR THIS SCAM COMPANY

Sill haven't received my order even though l getting emails daily saying it us in transit or nearly here. I should gave read the reviews as see this is a dropshoping site from China. Beware and avoid. Even if it eventually arrives l expect it will be shoddy as many reviewers gave stated with their purchases.

Ordered 2 dresses which took weeks to arrive. Both dresses are very poorly made and the material is awful. Dresses look similar to the images which look like well made dresses on arrival look like a cheap dodgy market. One dress material looks like it would melt if exposed ti a naked flame. DO NOT BUY FROM THIS COMPANY.

If I could award zero star, I would without hesitation. This has genuinely been one of the worst online shopping experiences I have ever had. The website gives every impression that you're buying from a quality British menswear retailer. "Wilson & Carter London" evokes images of Savile Row tailoring, premium fabrics and traditional craftsmanship. The reality couldn't be further from the truth. When it came to returning the item, I was instructed to send it to Hangzhou, China. So much for "London." The suit itself was an embarrassment.

The material wasn't remotely what was advertised. Instead of looking and feeling like a proper suit fabric, it was made from a cheap, shiny, silky polyester-type material that looked more like a low-grade costume than formal wear. It reflected light in all the wrong places and screamed "cheap" the moment it came out of the packet. The blazer was even worse. It wasn't structured like a suit jacket at all. It resembled a flimsy safari jacket with none of the internal canvas, padding or shape you'd expect from a proper blazer. There was no structure to the shoulders, no weight, no tailoring; just a thin piece of fabric attempting to pass itself off as a suit jacket. Then there was the workmanship. The stitching was dreadful. Several rows of stitching ran alongside each other where they clearly shouldn't have. Loose threads, uneven seams and poor finishing made it obvious there was little or no quality control before dispatch.

Even if this suit had arrived on time, I would never have allowed my son to wear it to his prom. It was that bad. The irony is that I actually tried to prevent all of this. Within hours of placing the order, I realised it would not arrive before my son's prom on 24 June 2026, so I contacted them immediately to cancel. They had several days before dispatch to stop the shipment. They ignored my request. Instead, they shipped it anyway, ensuring it arrived after the event and was completely useless. What followed was an endless cycle of emails designed, it seemed, to avoid giving me a full refund. First I was encouraged to "wait until it arrived because I might like it."

Then came the offers.
10%.
20%.
30%.
40%.

Every email was another attempt to persuade me to keep something I had repeatedly said I neither wanted nor needed. They even suggested I keep it for another occasion, give it to a relative or donate it. They completely ignored the fact that the suit was both too late and, in my opinion, of extremely poor quality. Eventually I returned it anyway. Only after I had already posted the parcel and supplied the tracking number did they ask me to send them a photograph of the parcel before it had been posted. At that point I genuinely wondered whether anyone was actually reading the correspondence.

What is even more telling is that after reading the reviews on Trustpilot, I realised my experience was far from unique. Numerous reviewers describe remarkably similar experiences: products that bear little resemblance to the website photographs, cheap shiny synthetic materials, returns being directed to China despite the London branding, repeated offers of partial refunds instead of accepting returns, and lengthy email exchanges before any progress is made. I only wish I had read those reviews before placing my order. Save yourself the weeks of frustration, the endless email exchanges and the disappointment of opening a parcel containing clothing that, in my experience, bears little resemblance to what was advertised. There are countless reputable retailers who actually sell quality clothing, honour cancellation requests and don't make customers fight for a refund. Wilson & Carter isn't one of them.

These are cheats…….AVOID AVOID AVOID

This company is utterly fraudulent. Postage took 10 days, product was extremely poor quality and bore no resemblance to the sales pictures. Claims that they have a simple and easy returns process are utter nonsense - once I asked for a refund they told me my order had not arrived. AVOID THIS COMPANY.

Possibly the very very worst company I have ever dealt with.
To say unprofessional is an understatement.
Still waiting for 2 shirts I ordered a month ago.
After 3 weeks of silence from WC, they said we tried to deliver but you weren’t in, BUT I WAS, there is no re delivery policy in any case, when I ask who tried to deliver and what time, nothing comes back.
They then tell me to go to my local P.O.
there are 5 in my area, and I don’t drive any more.
They are just not interested, please don’t be deceived by polite emails you might get from Emily or Victoria, useless
They employ the carrier, they take the money, good luck if you were foolish like me,
I’m claiming my money back from the C.C company
The styles look fine, I’m told by another unhappy customer of there’s that the quality is really bad.
SK London

Second rate products, possibly 'seconds' as they have many flaws. Asked them to honour their Return Policy which to date they are refusing to do, instead they want more money!!! BE VERY VERY AWARE

Wilson and carter london website is not safe to order the goods. They don’t provide any delivery date details after you purchase the items. When you ask them to cancel the order (before they deliver the item) due to delayed delivery, they refused to cancel the order and not providing any refund. Very disappointed. I think they are cheating customers. This website should remove from UK inorder to avoid misleading name of wikson and Carter London. They are selling their products from another country and not from UK. Waste of time and money.

Disgusting avoid at all costs!!
I have sent multiple e mails and all they will offer is a 40% refund. If I send 4 items back they want me to pay $40 per item.
Items are awful sooooo substandard.
Dont be fouled by 'Wison Carter London' no way are they London based.
They are the cheapest of cheap and with this returns policy they should be SHUT DOWN

Poor quality, poor service and returns pretty much impossible. Do not use.

Just been scammed by Carter & Wilson London. The clothes they show on the website are not what you actually get. They are based in the US and items arrive from China. I was so dissapointed with the item I ordered, I immediately requested a refund. After five emails later they have now offered 40% refund or I have to pay to return item back to China. Big lesson learnt read the customers reviews before placing an order on these unknown websites.

Poor quality goods sold using high quality fake images. Items no way near worth the value of the purchase. When my goods arrived the materials, colours and patterns of the dress didn't even match what i'd ordered. They Don't even respond to requests for a return address, in order to return and get your money back, lengthy delays waiting for delivery only to be very disappointed.

Sadly, I read the reviews after my delivery. I totally agree with everything that has been said on here. An Asian company masquerading as a cosy UK brand. I’m only now ready the company was established in 2026, a dead give away. Quality same as Shein, polyester for everything. A massive scam as not Shein prices. A huge rip off. STAY AWAY.

The two pairs of men's short I ordered took two weeks to arrive and were completely the wrong size and therefore could not get them on.I contacted the company and received a reply in the early hours,this made me suspicious that they were not operating in the UK.They were not prepared to let me have a full refund and offered a new pair for which I would have to pay a further £18.00 or I could return them or accept a partial refund of 30%.After numerous e-mails they increased their offer to 40%...I attempted to send theses back to them and was presented with an address in China ...it then appeared that I would have to pay the Import Duties and Taxes so this,together with the postal costs,made it financially impractical.I therefore accepted the 40% refund on items that were clearly not fit for purpose and the refund arrived some 10 days later ....so after paying £52.00 ...I got back £21.56....my advice is...DO NOT BUY ANYTHING FROM THIS COMPANY UNLESS YOU ARE 100% SURE THAT THIS IS WHAT YOU WANT AND HAVE NO INTENTION OF TRYING TO GET A REFUND ...........Caveat Emptor

Advertising as a London based company. Products are shipped from China with long delivery times. Very poor inferior quality, cheap synthetic fabrics.
Trying to get a refund is impossible.
Avoid at all cost!

Poorest quality ever of orthopaedic sandals, the strings of the sandals are not even of the same lengths between guts between the two sandals.
Shocking, furthermore, I have requested to return the item and I’m being asked to pay a price higher that the price paid for the poor quality item for courier to return it. Insane! Avoid it, it’s a scam company

I don’t even want to give a one star.
Dreadful company to deal with. Article ordered wasn’t
cut properly. Sleeves so tight one couldn’t put them on.
Material was cheap. Took ages to arrive very poorly packed - squashed into a small plastic bag so very badly creased. Returns I am told cost 40- 50$ and would only give a refund of 40%. Dreadful company. How are they allowed to trade?

Avoid at all costs. What you see is not what you will receive and then you will not be able to return. Quality is shocking

Hello

Doesn’t deserve a 1. Terrible company to deal with