Drayton Motors  Omdömen 

Excellent service as always from Raggi and the team, goes above and beyond to help customers.

STAY AWAY- Purchased car, eml light came on 3rd day in. They provided the worst customer service I have experienced when I took it back to be looked at, said it would be 1 hour I was there over 5, cost me a days wage and all they did was clear the code not solve the issue. Light came back on a few days later. They have accepted they need to take the car back and give me a refund but have still not processed the refund despite have the car back, over 2 weeks since I informed them of their statutory obligation (which they were not aware of)

Purchased a vehicle 10 months ago with the understanding and advertising of it having dab digital radio, satnav and full service history. The vehicle was delivered to me approximately 3 hours away by the garage and day one. It has had problems. The 4x4 function has got worked properly the whole time. The garage have tried to repair it on seven occasions now and still it is faulty. The repair they have told me is a new gearbox which they are refusing to cover. I do have a warranty with warranty wise who I was hoping would pay for the repair. However, they have confirmed that Wilson and co Bolton service history on the vehicle. Because of this all warranty is void. The garage have been incompetent so far in trying to resolve this matter. I have now picked up the vehicle from them and taking it to another garage to be repaired as I cannot trust them anymore. A lawsuit against Wilson and co. Went in last night. I'm sure this is hopefully a one-off situation with this garage, however beware and do your full research on any vehicles you purchase from them. I'll also no engine light on when they took the vehicle back for their last repair and I just picked it up with the engine light on. God knows what they've done.

Terrible company would never buy a car from them again they sold me a car in 2023 I have had nothing but issues with it.
The service team are unprofessional and rude not helpful at all when trying to escalate a complaint above managers in the branch I face a brick wall as they don’t want to help.

Sunday 9 February 2025 I booked appointment with Gamze and she was so helpful and very understanding what kind of car I was looking for. Picked up my new car tonight and couldn’t fault her sales and patience. I would recommend booking to see Gamze. Thank you and love my car

Worst experience I've ever had, rude staff. I heard 1 memeber off staff being shouted at by someone and they're more interested in talking to each other rather than trying to sell you a car. Poor choice of cars too (some were dirty, damaged and some had flat tyres, prices didnt match the internet). Shambles!!!!! Won't be returning.

These people are just rude with no empathy and respect whatsoever. They should be stroke off and cease to exist as a Company. UPDATE: They say with 27 years of reputable experience, they are strong. However, it seems that after a while of my review, this company has gone bost

Scam company who miss sell cars to customer's. Management is shocking / disrespectful and should be sacked for the way they deal with customers who spent lots of money with them.
Stay very clear of them at Bolton! Be warned.

Vauxhall have had my car for a week now having broken down on the A1 and had to be towed of which cost us 85£ Was supposed to be on holiday but was told not to use the car had to have it towed back from Richmond North Yorkshire to Scunthorpe this cost us 500£ not impressed as this caused us a lot of stress . Apparently it is a Vauxhall fault they knew about but can’t do anything till conformation from Vauxhall. We are both pensioners and my husband disabled not having a car makes life stressful.Not a lot of communication or help . Just to say we have had Vauxhall for 20 years and always use Scunthorpe for services and mots not HAPPY

Absolutely disgusting

Tool car for MOT they said car had broken headlight wasn't broken before it went in said car needed track rod end and didn't also said the handbrake all needed replacing it didn't tried to charge £144 to find the problem with the hand brake so called them instead of paying online straight away then all of a sudden after talking they new the problem so why did they need £144 to find the problem they already new about wanted £300 to fix the car online then changed it to £890 on the phone and said they deducted £144 off so £890 for a hand brake which they said is corroded inside without taking the wheels off and you can't see inside with out taking wheels and brake disk off so how did they know the problem with out seeing inside but wanted to charge £144 for something they made up so they broke my headlight and made up more lies just to get £890 for work that didn't need doing

First Class service always from the team..Nicola & Rachel..workshop to..
Always keeps me updated with my cars progress in service or repairs..
Like to thank the sales staff for helping me out tonight getting my house keys i left in my car after service had gone..
Waiting till I came to collect them..much appreciated..

Had my car booked for MOT, 2 new tyres and brake pads replacing. Arrived first thing and confirmed what was to be done, I was contacted late afternoon and told my car was ready for collection, but when on arrival I enquired as to why I was only being charged for the MOT it transpired there had been a misunderstanding by workshops and the other work hadn't been carried out.
No hint of an apology which was in line with the generally poor customer service had received anyway (ignored for several minutes both times before acknowledged I was even stood there in front of them, nor even offered a seat at any point)
Needless to say I won't be returning.

Over the last 20 years I have always found that they treat everyone with respect and try to help everyone to come to the right decision for them without pressure. Thank you Wilsons of Scunthorpe.

Excellent Service if a little bit on the expensive side. but the car was returned valeted and purrs so worth the expense, and friendly staff.

The staff were polite and helpful despite issues with my chosen vehicle. As of now I am still waiting for the vehicle to be repaired but I believe they are giving it the full attention

Customer service skills need to be addressed, making sure that cars are fully looked over snd serviced properly before sale

Just bought a used , nearly new car and found the experience extremely good. From initial contact, to the test drive and the final handover, it was very professional and Ryan, the sales guy was great. We found the car competitively priced and didn't do to bad on the PX. We found the personal intro video and follow up video a nice touch. Customer service seems very important and from our experience I cannot fault the whole process. The only very small issue was a chip on the bonnet got missed but they booked in immediately to get it sorted.

Excellent experience, would

Steve singer was professional from start to finish of the car purchase. He kept me informed at all times. The rest of the team seemed to have a good repor with each other helping steve who was the new boy with anything he wanted to know...nothing pushy about the sales experience was encountered.