This was my first purchase with Willow & Hall, and I’d be happy to use them again. The quality of the sofa is amazing. While there was an issue with the delivery drivers lacking the right tools an... Se mer
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Ordered 2 sofas from Willow & Hall and have been very pleased with service from start to finish. They arrived earlier than estimated date, and the delivery guys were very professional and polite. We d... Se mer
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Came by Willow & Hall whilst searching for sofa beds online. They have an online proposition which meant buying a sofa without viewing it (although I understand they do have a small showroom in Twicke... Se mer
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This company is a rare find, stunning quality hand made sofas at great prices, and nothing is too much trouble. Happily agreed to make and supply side cushions in place of scatter cushions. We bough... Se mer
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Företagsinformation
Om Willow and Hall
Skrivet av företaget
At Willow & Hall we design and sell quality upholstered living and bedroom furniture, lovingly handmade in Britain, using the finest materials. Designs are available in a large selection of fabrics, with a choice of 3 seat cushion fillings and 14cm sofa bed mattresses. Shop in confidence with delivery in just 4-5 weeks and 14-day free returns. With over 35,000 sofa beds handmade in the past 10 years, you can rest assured your order is in the best hands.
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Order free samples
Contact Us
14 Day Returns
14 Day Returns Nationwide
We're sure you will love your new furniture but if for any reason you don't just contact us within 14 days of delivery and we'll come to collect it and give you all your money back.
Kontaktuppgifter
Storbritannien
- 020 8939 3800
- willowandhall.co.uk
4,4
Utmärkt
4 tn omdömen
Har besvarat 100 % av sina negativa omdömen
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Great first impression - quality and customer service
This was my first purchase with Willow & Hall, and I’d be happy to use them again.
The quality of the sofa is amazing. While there was an issue with the delivery drivers lacking the right tools and getting it into the room, it was resolved the same day. I also want to thank customer service, as the after-sales support was a really positive experience to deal with
20 april 2026
Omdöme utan inbjudan
Svar från Willow and Hall
Good afternoon,
Thank you for taking the time to leave this positive feedback. We are happy to hear that our team were helpful.
This feedback is much appreciated. Please do not heistate to contact us should you need any further assistance.
Kind regards,
Elle
Very poor quality product- replacement cushion foam infills.
We purchased two sofas and an arm chair three years ago from Willow and Hall. Initially we absolutely loved them and thought the whole customer service experience and delivery was great. Two and a half years on, the cushions were sagging and not supportive at all. We had opted for the reflex foam. We expected that it would last longer than that but Willow and Hall would not give us any discount towards having to replace the foam in the cushions. We decided to go ahead and buy them, or we would have had to buy new sofas. As soon as the new infills arrived we could tell they were far inferior to the ones we had originally purchased. After ten days they were just sagging and so uncomfortable. Willow and Hall agreed to refund us as we were within their 14 day no quibble returns policy. They said we could keep the infills (they wouldn't have been able to resell them anyway) and they were no use to us. They did confirm they had switched suppliers since we purchased our sofas, but said it still met their specifications. We then had to source our own infills, which are massively better quality and £120 cheaper. We think Willow and Hall should be thinking less about cutting their costs and more about whether existing customers will return. The only reason that I have given two stars instead of one is that the man we spoke to in the customer service team could not have been more helpful.
25 mars 2026
Omdöme utan inbjudan
Svar från Willow and Hall
Dear Alex,
Thank you for your review.
We are sorry to read your comments, particularly as you were initially very happy with your sofas, our customer service and the delivery experience.
We have not been able to identify your order from the details provided in the review, so we would be grateful if you could contact us with your order number, or the name and postcode on the order, so we can review this properly.
We would like to clarify that our replacement cushion interiors are made to our agreed specification. While suppliers and manufacturing processes can change over time, this does not mean a lower quality specification has been introduced.
We are sorry that the replacement interiors did not meet your expectations. As you have noted, our team arranged a refund and we are pleased to hear that the colleague you spoke with was helpful.
Once we have your order details, we can review the matter further and ensure your feedback is passed to the relevant production team.
Kind regards,
Shaun
Very good communication during the…
Very good communication during the process. The delivery company informed me about dates, etc... and helped me with a challenging delivery (my hallway is very narrow). They did it perfect and quick.
17 april 2026
Omdöme utan inbjudan
Svar från Willow and Hall
Good afternoon,
Thank you for your kind review, we are pleased to hear you are happy with the service provided
We will pass your positive feedback along to our fulfilment partners
Kind Regards,
Sophie
Misleading and inaccurate product description
I bought Ashwell 4-Seater Right Chaise Storage Sofa Bed in September 2025. I ordered the Reflex Foam filling which is described as Firm and bouncier (rather than sinking). The sofa we received was not firm and, when seated, there is a high level of sinking and also sloping on the cushions.
I have previously owned a Willow & Hall sofa bed with the same cushion firmness and it was fantastic. More to the point, it was as described on their website.
Website description
Willow & Hall’s website describes the Reflex Foam as Firm. Exact text:
“If you prefer to sit a little more upright with a bouncier seat (rather than sinking down into the cushions) then we’d recommend you choose the reflex foam”
This description is inaccurate and misleading.
Willow & Hall action
After contacting Willow & Hall, they sent round a technician to review the sofa. The technician deemed the sofa to be ok. To be clear here, the technician did not even sit on the sofa here merely removed the cushions and covers to take a few measurements. To be clear, I am not stating there is a fault with the sofa such as a tear in the material or something similar. The issue is that the sofa should be FIRM and it is not so the tests carried out by the technician we pointless.
Willow & Hall follow-up
• Willow & Hall confirmed that there was no issue with the sofa and the issue was simply customer expectation.
• Willow & Hall refused to replace the internal cushion foam or investigate it further.
• Willow & Hall did propose that we return the sofa but, for us, this was not an option and we do actually like the sofa. The preferred solution was and still remains to replace the cushions with the correct material, reflex foam, as described on their website.
• Willow & Hall settlement time. This point is ridiculous as we have had the issue from day one. If anything, it is now worse.
• In response to my point that I have had a sofa bed previously from Willow & Hall, they confirmed that my previous sofa with the same foam specification was made by another workshop.
• Final email from Willow & Hall acknowledging the likelihood of a negative review. This doesn’t seem to be a problem for Willow & Hall.
Summary
• The test of the sofa was carried out by a third-party firm who test lots of different items, not only Willow & Hall sofas. I have no issue with the technician but the tests carried out didn’t really address our complaint. We have always known there is not a fault with the sofa but stand by the fact that the filling was the wrong filling or the description on the Willow & Hall is misleading and inaccurate
• The report makes no reference to actually testing if the cushions sink too much for a sofa cushion described and sold as firm
• Willow & Hall have not considered the fact that, by their own admission, their sofas are now made by a different workshop to the workshop who made my previous sofa
• The point-blank refusal to consider that there actually could be an issue here or replace the cushions was extremely poor customer service
8 september 2025
Omdöme utan inbjudan
Svar från Willow and Hall
Hi Steve,
Thank you for your review. I’m sorry to hear you remain disappointed.
We arranged an independent inspection through Castelan (FurnitureCare Network), who are not connected to Willow & Hall. Their assessment confirmed the sofa is manufactured correctly and in line with specification, with the cushions showing normal settlement rather than any defect .
We do understand your comments on firmness. However, comfort is subjective, and reflex foam, while firmer than fibre, will still soften and settle with use. This level of give is considered normal and does not indicate the wrong filling has been used.
The technician’s role is to assess for manufacturing faults by examining the internal construction and materials, and no fault was identified in this case.
We also note your comment that you otherwise like the sofa. At the time of your complaint, we offered the option to return the item, which is the appropriate remedy where a product does not meet personal comfort preference but is not faulty.
As no fault has been identified, replacing the cushions would not change the characteristics of the product, as they are already in line with the agreed specification.
Based on the independent findings, we are satisfied the sofa is as described and free from manufacturing defect. We’re sorry it hasn’t met your expectations.
Kind Regards
Shaun
Very good company.
We were very pleased with the service and product.
It was very helpful to have the fabric samples and our bed settee was exactly the same.
7 april 2026
Omdöme utan inbjudan
Svar från Willow and Hall
Good morning Ann,
Thank you for taking the time to leave this positive feedback. We are pleased to hear you are pleased with our service and our product.
Your kind comments are much appreciated.
Kind regards,
Elle
Excellent service and product
Came by Willow & Hall whilst searching for sofa beds online. They have an online proposition which meant buying a sofa without viewing it (although I understand they do have a small showroom in Twickenham). We were reluctant to buy a sofa without seeing it first but their website is very comprehensive with clear options for buyers to tailor make their own sofa. We were able to order fabric samples and I also telephoned them and were given clear answers to my questions. They also offer a refund if you're not satisfied with the purchase so we were happy to go ahead. The sofa bed was delivered early and we were delighted with the design, build quality and fabric. Overall a very good experience, good value for money and an excellent product.
10 april 2026
Omdöme utan inbjudan
Svar från Willow and Hall
Dear Paul,
Thank you for your fantastic review.
We completely understand the hesitation around buying a sofa without seeing it in person, so it’s great to hear that the website, fabric samples and phone support gave you the confidence to go ahead. We put a lot of effort into making that process as clear and helpful as possible, so your feedback means a lot.
We’re also really pleased the sofa bed arrived early and that you’re happy with the design, build quality and fabric. It’s exactly what we aim for.
Thank you again for choosing Willow & Hall. We hope you enjoy your sofa bed for many years to come.
Kind regards,
Shaun
Willow & Hall
Excellent Willow&Hall sofas and customer service
Ordered 2 sofas from Willow & Hall and have been very pleased with service from start to finish. They arrived earlier than estimated date, and the delivery guys were very professional and polite. We did have an issue post delivery, but Jamie was quick to sort our problem out - thank you Jamie :)
23 mars 2026
Omdöme utan inbjudan
Svar från Willow and Hall
Thank you for your wonderful review.
We’re delighted to hear you’re so pleased with your sofas and the service from start to finish. It’s great to know they arrived ahead of schedule and that the delivery team made a positive impression.
I’m also really pleased Jamie was able to resolve the post-delivery issue quickly for you, I’ll be sure to pass your thanks on.
Thank you again for choosing Willow & Hall. We hope you enjoy your sofas for many years to come.
Kind regards,
Shaun
Willow & Hall
Sofa was made much quicker than all the…
Sofa was made much quicker than all the other company’s. And the delivery was on time and demonstrated by the delivery men
30 mars 2026
Omdöme utan inbjudan
Svar från Willow and Hall
Dear Jane,
Thank you for your great review.
We’re really pleased to hear your sofa was made quicker than expected and delivered right on time. It’s also great to know the delivery team took the time to demonstrate everything for you, that’s something we place a lot of importance on.
Thank you again for choosing Willow & Hall, and we hope you enjoy your sofa for many years to come.
Kind regards,
Shaun
Willow & Hall
The material looks shaded/as if it's…
The material looks shaded/as if it's covered in dust, not a good look. The seat cushions move from their place when they are sat on, they move to the front of the frame, I am not happy with this bed settee at all, I'm disappointed.
24 mars 2026
Omdöme utan inbjudan
Svar från Willow and Hall
Dear pconnelly,
Thank you for your review, and I’m sorry to read that you’re disappointed.
The shading you’ve described can sometimes be a characteristic of certain fabrics depending on the pile and how the light catches it, but it certainly shouldn’t look like dust or appear uneven. The seat cushions also shouldn’t be moving excessively in normal use, so this is something we would want to look into properly.
As we’re not able to identify your order from this review, please could you contact our Aftercare team at aftercare@willowandhall.co.uk
with your order details and a few photos if possible. We’ll review this for you and make sure it’s resolved appropriately.
Kind regards,
Shaun
Willow & Hall
Quality Sofa Bed
Our sofa bed arrived prior to the 6 weeks quoted. Delivery was duly confirmed and 2 young men arrived on time and set up the sofa. They were very friendly and helpful. We are very pleased with the sofa bed and I would recommend Willow & Hall to friends and family.
25 mars 2026
Omdöme utan inbjudan
Svar från Willow and Hall
Good Morning Ray,
We are so glad to hear everything went well with the delivery of your order and that the delivery team were helpful and kind!
Thank you so much for the kind review, and the recommendation!
Kind regads,
Amy
Willow & Hall
sofabed
well organised order,prompt and helpful samples, product available ahead of expected time, very good and kind telephone advice and excellent delivery team . Sofabed is of high quality.
17 mars 2026
Omdöme utan inbjudan
Svar från Willow and Hall
Hello Nick,
Thank you for the wonderful review. We are so glad you found the ordering process and delivery prompt and high quality. We hope you enjoy your new purchase for many years to come!
Kind regards,
Amy
Willow & Hall
Very comfortable and cozy sofa
Very comfortable and cozy sofa. delivered in time
2 april 2026
Omdöme utan inbjudan
Svar från Willow and Hall
Hello,
Thank you for the lovely review. We are so glad to hear you love your new sofa and that it was delivered promptly.
Kind regards,
Amy
Willow & Hall
Not only do I love my sofa (material is…
Not only do I love my sofa (material is stunning and feels incredible), the customer service team were amazing when I asked for something and really pulled it out the bag for me.
20 mars 2026
Omdöme utan inbjudan
Svar från Willow and Hall
Good Morning Chloe,
Thank you so much for the lovely review. We are so glad to hear you love your new sofa, and that the customer service team were able to assist you efficiently!
Kind regards,
Amy
great product delivered exactly on time…
great product delivered exactly on time by two excellent guys
13 mars 2026
Omdöme utan inbjudan
Svar från Willow and Hall
Dear Robert,
Thank you for your lovely review.
We’re really pleased to hear you’re happy with the product and that delivery arrived exactly as planned. It’s also great to know the delivery team looked after everything properly on the day — we’ll be sure to pass your comments on to them.
Thank you again for choosing Willow & Hall, and we hope you enjoy your furniture for many years to come.
Kind regards,
Shaun
Great sofas and truly fantastic…
Great sofas and truly fantastic delivery team!!!!! I was really impressed.
23 februari 2026
Omdöme utan inbjudan
Svar från Willow and Hall
Dear Harriet,
Thank you for your great review.
We’re so pleased to hear that you’re happy with your sofas, and it’s especially nice to hear such positive feedback about the delivery team as well. We work closely with them, so it’s great to know they made such a strong impression.
Thank you again for your kind comments and for choosing Willow & Hall. We hope you enjoy your sofas for many years to come.
Kind regards,
Shaun
Great quality
We've bought two items from Willow and Hall now. Fantastic quality for a good price!
6 mars 2026
Omdöme utan inbjudan
Svar från Willow and Hall
Dear Naomi,
Thank you for your lovely review.
We’re delighted to hear that you’ve come back to us for a second purchase, that really is the best compliment we can receive. It’s great to know you’re happy with the quality and feel you’re getting good value as well.
We truly appreciate your continued support and hope you enjoy both pieces for many years to come.
Kind regards,
Shaun
Willow & Hall
Really easy ordering and lovely design sofabed
Really easy ordering online from start to finish. I had to make a change in colour of Sofabed which was done without any fuss. Sofabed looks good and overall feels like very good quality. It's also a lovely design. Delivery was also on time and they notified me prior to delivery, which is great as I work fulltime. Good experience all round Thank you.
13 mars 2026
Omdöme utan inbjudan
Svar från Willow and Hall
Dear Rachel,
Thank you for your fantastic review.
We’re really pleased to hear that the ordering process was smooth from start to finish, and that changing the fabric colour was handled easily for you, we always try to keep things as straightforward and flexible as possible.
It’s great to know you’re happy with the look, design, and quality of your sofabed, and that the delivery notifications helped fit around your work schedule. We know how important that is, so it’s lovely to hear it made the experience easier.
Thank you again for your kind comments and for choosing Willow & Hall. We hope you enjoy your Sofa Bed for many years to come.
Kind regards,
Shaun
Willow & Hall
Exceptional Sofa Company - This company is a rare find!
This company is a rare find, stunning quality hand made sofas at great prices, and nothing is too much trouble.
Happily agreed to make and supply side cushions in place of scatter cushions.
We bought two Foxham sofa’s in Evergreen velvet, with hollow fibre seat cushions and they’re lovely to look at and super comfortable. We did have a small issue but this was resolved speedily and with great communication throughout. This company are quite simply head and shoulders above the likes of Loaf. Highly recommended!!!!
12 mars 2026
Omdöme utan inbjudan
Svar från Willow and Hall
Good Morning,
Thank you so much for this wonderful review!
We’re absolutely delighted to hear how pleased you are with your two Foxham sofas in Evergreen velvet. It’s great to know you’re enjoying both the look and the comfort, and we’re very happy we could accommodate the side cushions for you.
We also really appreciate your understanding regarding the small issue and are glad our team was able to resolve it quickly and keep you well informed along the way. Providing both exceptional products and attentive service is exactly what we strive for.
Thank you again for your kind words and recommendation, it truly means a lot to our whole team. We hope you enjoy your sofas for many years to come!
Kind regards,
The Willow & Hall team
Uncomfortable
Sorry to say this as the customer service was lovely. Our sofa is the most uncomfortable one we have had. We bought this without trying out the sofa , so we are also to blame. The seat cushion is short in width to sit properly, despite not having long legs. It's very uncomfortable.
30 oktober 2025
Omdöme utan inbjudan
Svar från Willow and Hall
Good Morning Sharron,
We’re very sorry to read this and, of course, disappointed to hear that your sofa has not met expectations for comfort.
As we’re unable to identify your order from this review, we would genuinely welcome the opportunity to look into this for you. If you’re happy to contact our customer care team directly with your order number, we can review the specification of your model and see whether there is anything we can advise or assist with.
We do appreciate you taking the time to share your feedback, and we’re pleased that your experience with our customer service team has been a positive one.
Kind regards,
Amy
Excellently crafted and super comfy!!
I am patting myself on the back for ordering our new sofabed from Willow & Hall. It is really comfortable to sit on and guests have had a great night's sleep on it. Willow & Hall offered many choices including style of sofa/sofabed, fabric texture, colour and cushion fillings - and it is seriously well-made!
Ordering was easy,and i was informed that delivery would be a week earlier. Despite a slightly awkward turn from the front door into the living room, it was delivered with real care and attention.
I am so chuffed with our new sofa/sofabed!
11 februari 2026
Omdöme utan inbjudan
Svar från Willow and Hall
Hello Temisan,
We are so happy to hear your wonderful review, and to know your guests have had a comfortable nights sleep on it!
We take pride in the quality and craftmanship of our products, so it is lovely to hear this feedback on the styles, fabrics, and cushion fillings we offer.
It is lovely to know that your delivery was handled with such attention from our fulfilment partners.
Kind regards,
Amy
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