Wildmeadowreading Omdömen 

After my second coffee, The agent in chat did not read the earlier casino ticket at all nope

My card deposit did not work once, then processed. The did not work attempt still appeared in history as pending, and that made the balance screen look wrong. Maybe it would clear afterwards, but there was no note explaining that. Not what you want around payments.

Verification requested the same photo ID for the third time during lunch

Live chat queue 32: support on iPad in landscape answered with the wrong bonus terms. KYC status hid the document name while profile status said approved.

friday evening, Recently played list — casino search with case #80136 showed the slot but the play button stayed grey. Casino page sent me to the cashier after I checked chat window.

App KYC screen. upload. spinner. failed. no reason. tried the site instead, worked.

From my experience, the spend records only covers 30 days and there is no export, so checking what I deposited over 3 months means screenshotting the screen monthly and keeping them myself. Not much of a control

Ben stated my documents were approved. The frustrating part was that the upload bar hit 100% then returned to zero.

I spent more time reading the profile than taking the photo. The entire process was more hard to follow than it had any reason to be.

Address file failed twice on mobile.

The error text was cut off behind the menu, so I had to guess what they wanted.

I had to check the same screen again later. The detail mattered because the balance had changed

Bank transfer option disappeared right after verification passed.

on the train I opened live chat queue 42; the contact form passed it to email after 2 minutes, then email pushed me back to chat. KYC status moved before I logged out before I closed the tab.

live chat queue 20 went wrong when the answer at Sun 10:56 skipped the round ID I sent. Transaction log turned the payout question into guesswork on ticket #97568.:/

The KYC email asked for 'proof of source' with no example.

I sent a statement, then they wanted a payslip, then a clearer statement.

Just say what you need first time.

The polite wording did not make the problem any less annoying.

so i had 30 spins on Gonzos Quest, opened it, played 4, then the game closed itself and the lobby says the title is under maintenance. fine. next day its back, spins are gone, chat says the spins expired at midnight which was 6 hours after the maintenance started. asked whether the maintenance had anything to do with it and was sent a link to the promotions terms. still no spins and still no answer about the 26 that never got used.

Hannah answered my KYC question with the wrong withdrawal limit

I tried the site while travelling, and the reply was clearly copied and pasted. The problem made a simple session feel needlessly frustrating.

Usually reach out on a Sunday night when I am going over the week, and the weekend crew seems no smaller than during weekdays. Last time it was a question about which payment method takes the fee, answered right in around three minutes with the precise amount.

before bed, Wagering page #20283 — wagering jumped on cheap Android after the bonus became active screen. Transaction log made the bonus issue messy to read at Sat 15:54.?? again