Smooth service from beginning to end. The blooms themselves looked incredible on the night - full, romantic and luxurious, with such intense colours - and are still going strong in our home, over a w... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Hey guys! The flowers you delivered were absolutely beautiful. My cousin Ann, who's birthday it was, loved them. She said they were the best she'd ever received. The volume was perfect and th... Se mer
I reside in Pennsylvania, was trying to send 2 bouquets to friends in London. I emailed Wild at Heart and they responded immediately confirming they would be happy to assist and delivered in both ar... Se mer
As above flowers delivered late and when they arrived they were in such a poor state Naturally embarrassed and wholly disappointed £130 is a lot of money for dishevelled flowers Jean
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Företagsinformation
Skrivet av företaget
Wild at Heart is one of the most celebrated British luxury florists, steeped in a 25 year rich heritage of immersive floral artistry. Renowned for an opulent, visionary and creative approach to flowers, weddings and events, Wild at Heart's sought-after style has earned many press accolades over the years, as well as an A-list following and commissions from some of the world’s most luxurious brands and venues. Wild at Heart flanks the entrance of the iconic Liberty London department store, as well as being housed in its original Turquoise Island shop in Notting Hill. On top of this, a thriving delivery service means their fresh, hand-tied flowers are available nationwide. With an unrivalled reputation for creative excellence and quality, the Wild at Heart team will take you on a creative journey; from the first mood board to the last petal, every detail is carefully considered to turn your dream wedding or event into a reality. No dream too big, no detail too small.
Kontaktuppgifter
Unit 3-4 Linford business estate, SW8 4AB, London, Storbritannien
- 020 72291174
- flowers@wildatheart.com
- wildatheart.com
3,7
Medel
484 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Only good for a couple of days
Beautiful flowers but only lasted a few days - had to throw them out completely on day 6. Not good value for money unfortunately so I won’t be ordering from here again.
6 december 2025
Svar från Wild at Heart
Hi Yasmin,
Thank you for your feedback, and we’re truly sorry to hear your bouquet didn’t last as long as expected. We guarantee our flower bouquets will last a minimum of five days from delivery, provided our care instructions are followed, so we regret that this was not your experience.
This isn’t the standard we aim for, and we’d really appreciate the chance to look into this for you. If you could kindly send some photographs to our customer service team via flowers@wildatheart.com we’d be happy to assist further and make this right.
The Wild at Heart team
Not at all what I ordered
Not at all what I ordered - very disappointed and unprofessional on their behalf
4 december 2025
Svar från Wild at Heart
Hi Elena,
Thank you for taking the time to leave a review, and we’re truly sorry to hear that your order did not meet your expectations. We are disappointed that we didn’t hear from you prior to receiving a negative review, as we would have welcomed the opportunity to look into the issue and put things right for you.
This is not the experience we aim to provide, and we would appreciate the chance to investigate further. Please do get in touch with our customer service team via flowers@wildatheart.com so we can assist you directly.
Many thanks,
The Wild at Heart team
Wild at heart was very helpful and…
Wild at heart was very helpful and responsive to my specific order. I look forward to working with them again in the future.
7 december 2025
Recipient was thrilled!
The recipient was thrilled with her bouquet and the delivery was right on time! Flowers were fresh and lush, very varied, perfect for the season.
6 december 2025
Gorgeous bouquet!
My bouquet was gorgeous! Delivered perfectly on time with zero stress and Maya was lovely in helping organise it. Thank you!
11 december 2025
Omdöme utan inbjudan
Not worth the price
I bought a £180 bouquet for my mum’s birthday and was really upset to receive a small, tired-looking bouquet. It was very disappointing, especially for such a special occasion.
I can only imagine how their “delicate” bouquet looks like.
12 december 2025
Omdöme utan inbjudan
Svar från Wild at Heart
Hi Val,
Thank you for sharing your feedback, and we’re truly sorry to hear how disappointed you were - especially as this was a birthday gift for your mum, which we know is a very special occasion.
This certainly isn’t the experience we want any of our customers to have. To help us understand exactly what happened and review this properly, we would really appreciate it if you could send a few images of the bouquet with your order number to our customer care team via flowers@wildatheart.com. This will allow us to look into the condition and presentation of the flowers and ensure we put this right for you.
Thank you for bringing this to our attention, and we hope to resolve this for you as quickly as possible.
Many thanks,
The Wild at Heart team
Absolutely beautiful
Absolutely beautiful ! Arrived perfectly packaged and my front door looks just gorgeous !
3 december 2025
Lack of information regarding the order…
Lack of information regarding the order status: the app you provided does not work, the order status was never updated, and I did not receive any information about the delivery.
26 november 2025
Svar från Wild at Heart
Hi Daniela,
Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience fell short and that you felt under-informed about your order.
We’re not currently aware of any technical issues with our order-tracking app, however we take this feedback seriously and will be looking into it as a matter of priority to understand what may have gone wrong in your case. We appreciate you bringing this to our attention, as it helps us improve our service.
Please accept our sincere apologies for the frustration this caused, and thank you again for letting us know.
Many thanks,
The Wild at Heart team
Some of the flowers were not as fresh…
Some of the flowers were not as fresh as expected
2 december 2025
Svar från Wild at Heart
Hi Oleg,
Thank you for letting us know, and we’re very sorry to hear that the flowers did not meet your expectations.
As freshness is extremely important to us, we would really appreciate it if you could share a few images with our customer care team via flowers@wildatheart.com so we can look into this properly and put things right for you. Once we’ve reviewed them, we’ll be able to advise on the next steps.
Thank you for bringing this to our attention - we look forward to resolving this for you.
Many thanks,
The Wild at Heart team
Lovely but by no means as grand as was…
Lovely but by no means as grand as was expecting for the price - would expect to pay half for was was delivered - cheaper to get a florist to your home to make a specialised arrangement
1 december 2025
Svar från Wild at Heart
Hi!
Thank you for sharing your feedback. We’re truly sorry to hear that your arrangement didn’t feel as grand as you expected - this is never the experience we want for our customers.
So that we can look into this properly and put things right, could you please get in touch with our customer service team via flowers@wildatheart.com and share a few images? This will help us review the design and understand what may have happened.
We take great pride in the quality and craftsmanship of our arrangements and we would really appreciate the opportunity to make this right for you.
We look forward to hearing from you.
The Wild at Heart team
I can always rely on Wild at Heart to…
I can always rely on Wild at Heart to deliver the most beautiful bouquets on time! Thank you for always being fabulous and 1st Class! x
28 november 2025
Such a shame
Such a shame. I specifically needed these flowers to take to a dinner and confirmed they'd arrive no later than 6 (dinner was at 8). They didn't arrive until 8.15, by which point I'd left.
25 november 2025
Svar från Wild at Heart
Hi Beth,
Thank you for sharing your feedback. We are truly sorry that your flowers arrived later than scheduled, especially as they were intended for a special dinner. We understand how disappointing this must have been and sincerely apologise for the inconvenience caused.
We hope the full refund issued has helped to make up for the experience, and we would love the opportunity to restore your confidence in us on a future occasion.
If there’s anything further we can do, please don’t hesitate to let us know.
Many thanks,
the Wild at Heart team
Didn't meet delivery date even though…
Didn't meet delivery date even though specified and confirmed weeks' before.
Partial refund was given after they initially offered just free delivery.
11 november 2025
Svar från Wild at Heart
Hi Lucy,
Thank you for your feedback. We are genuinely sorry that we missed your requested delivery date - this is never the experience we want for our customers. As soon as we realised the issue, our florists worked to deliver your order the very next day and we provided a 40% discount as a gesture of goodwill, which you kindly confirmed you were happy with at the time.
We truly value your support and hope we can welcome you back for a smoother experience in the future. If there’s anything further we can assist with, please don’t hesitate to reach out.
Many thanks,
the Wild at Heart team
Have heard no feetback,on my email
Have heard no feetback,on my email, flowers where much smaller than on the picture
21 november 2025
Svar från Wild at Heart
Hi Nadir,
Thank you for your feedback. We can confirm that we received your email on the 22nd and replied to you on the 24th, expressing our regret that you were disappointed and asking for images so we could look into the matter further. As we did not receive a response, we were unable to investigate this for you.
We take all concerns seriously and would be more than happy to review this again if you’re able to share the requested images. Please feel free to reply to our previous email or contact our customer service team directly so we can assist you further.
Many thanks,
The Wild at Heart team
The delivery took three days for a very…
The delivery took three days for a very local London postcode and I was charged a National delivery fee.
19 november 2025
Svar från Wild at Heart
Hi Mrs Guest,
Thank you for your feedback. We’re sorry to hear that you feel disappointed with your recent experience.
After reviewing your order, we can confirm that your bouquet was delivered on the exact delivery date you selected at checkout. Our florists also personally emailed to confirm this with you at the time.
Regarding the delivery charge, all of our deliveries, whether nationwide or within London, are charged at a flat rate of £15. This ensures consistency and reliability across every order, so you were not overcharged in any way.
We are genuinely disappointed to receive a negative review for a service that was carried out precisely to your chosen specifications, especially as our team worked carefully to fulfil your order on the exact day requested.
If you would like to discuss this further, we would be more than happy to assist.
Many thanks,
The Wild at Heart team
They were most helpful.
They were most helpful getting the order done at short notice and then changing the delivery address. I am sure the flowers were beautiful ...
4 november 2025
Delivery date was messaged as same day…
Delivery date was messaged as same day but then not available for days - customer service was rude and unhelpful
3 november 2025
Svar från Wild at Heart
Hi Isabelle,
Thank you for your feedback. We’re sorry to hear that your experience wasn’t as smooth as expected. Our customer service team did inform you in a friendly and helpful manner that, due to flower availability on the day, we were unable to offer your chosen delivery date for your chosen variety. As we work with fresh, seasonal blooms, availability can vary and we’re not always able to guarantee every flower - or every delivery window - especially at peak times.
We understand this was disappointing, but we hope you can appreciate that our intention is always to be transparent and offer the best possible alternative. Thank you for your understanding.
The Wild at Heart team
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