Delivery was a bit slower than anticipated, some of the pieces of wood were off size so we had to improvise for steps that followed, construction itself was moderately difficult, instructions were n... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Quality kit, packaged well and delivered quickly. It's a little more involved than an Ikea style assembly, but taking time to review the instructions (mostly pictures) will pay off. The end result... Se mer
Företaget har svarat
I found Wickey to be effecient and kept me updated all the way through the purchess process. The product was delived as sheduled and in excellent condition. Assembly required but it was well designed... Se mer
Företaget har svarat
I have just spent a very happy hour or so choosing the perfect climbing frame and am absolutely delighted with the range and the value that is offered by Wickey! The photos and drawings are very clear... Se mer
Företagsinformation
Skrivet av företaget
Enchant your children with a Wickey climbing frame for happy outdoor moments ☀ Slide ✓ Swing ✓ Sandbox ✓ 10-year warranty • Free shipping ➤ Order now!
Kontaktuppgifter
Franz-Savels-Straße 69, 52538, Gangelt, Tyskland
- +353 (0)76 680 5558
- info@wickey.ie
- wickey.ie
3,6
Medel
167 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har inte besvarat negativa omdömen
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
So far, so good.
So far, so good. Happy with my online experience and customer service advice. Will update as the project develops.
20 mars 2021
Omdöme utan inbjudan
Wonderful website
Wonderful website, easy to navigate and lots of great products at low prices
7 mars 2021
Omdöme utan inbjudan
Good sale on duo seat great price
6 mars 2021
Omdöme utan inbjudan
This site was so easy to use and very…
This site was so easy to use and very informative. We cannot wait to receive our swing set and enjoy a lifetime of playing and creating happy memories.
28 februari 2021
Omdöme utan inbjudan
Customer service a pleasure to deal with
I refer to my earlier review where I was unhappy with the delay on delivery. Wickey since contacted me and were a pleasure to deal with offering a full refund. The product eventually arrived and the kids love it so all ended well.
3 december 2020
Omdöme utan inbjudan
Very helpful website and trustworth…
Very helpful website and trustworth payment process.
24 november 2020
Omdöme utan inbjudan
Looks great
Have been a very easy company to deal with and the product looks great
5 november 2020
Omdöme utan inbjudan
Further to my earlier review
I refer to my earlier review below. Since the date of this review, wickey contacted me and offered me a partial refund for the inconvenience that they caused. This was very much appreciated along with the fact that they followed up with me on my review. It's now 4 months on from my purchase and the product is quite good and the children in the family absolutely love it. So considering all of this it's only fair that I upgrade my review. At the end of the day the unit is very good and is weathering very well so I'm upgrading my review to 4 stars.
7 oktober 2020
Omdöme utan inbjudan
So glad I came across this website
Great selection of what appear to be good quality products for our DIY pirate ship. Shopping was quick and easy. Looking forward to receiving our items.
2 oktober 2020
Omdöme utan inbjudan
simple and easy to use website
28 september 2020
Omdöme utan inbjudan
First time to order from the website…
First time to order from the website and it went very smoothly and no problems at all..
15 augusti 2020
Omdöme utan inbjudan
1st order so far
Great selection of swing set accessories. I have just ordered so have not seen the net swing yet but the web site is very easy to use
12 augusti 2020
Omdöme utan inbjudan
great choices
A lot on offer. Kids had their preferences I had mine, but we managed to agree. To have colour choices was ideal, now boys and girls are equally happy.
23 juli 2020
Omdöme utan inbjudan
QUALITY PRODUCT
Ordered a swing seat from them last week it arrived today, top quality product, very happy with this purchase, will order from Wicky again. Thanks
16 juli 2020
Omdöme utan inbjudan
Smooth purchasing process
Smooth purchasing process. easy to navigate site and lots of options etc.
13 juli 2020
Omdöme utan inbjudan
Terrible customer service, I'll never order anything again from them
I honestly believe that the 5 star reviews left here are fake! Probably left by the company itself, I would never order from wickey.ie again, for a start they dupe you into thinking they're an Irish company with .ie in the title and also having 00353 on the start of the phone number which is the Ireland prefix for phone numbers. When infact it's in Germany. Took nearly 3 months for my 750 euro swing/slide/playet to arrive, when it did arrive it's all in tiny bits its going to take forever to build. I don't even know if all the correct peices are there, you are apparently supposed to 'check' before the delivery driver leaves which would be impossible as it would take hours going through all the pieces of wood and the confusing instructions, ordered a baby swing and rubber mats the same day, they still haven't arrived, after numerous emails sent from me (all unanswered) and phone calls where they couldn't even understand English, they emailed me 3 weeks ago to say my order (swing and mats) was being dispatched from their warehouse. Yesterday I emailed saying I received nothing and want a refund. Today they emailed to say the items I ordered are out of stock! And apparently have been for months so why would they email to say my order was being dispatched and why did they take my 53 euro in the first place and let me order them! Absolute joke of a company, I know someone else who was also waiting months and had a terrible experience, definitely avoid this company!!
9 juli 2020
Omdöme utan inbjudan
Svar från Wickey GmbH & Co. KG
Dear customer, we apologize that the current situation unfortunately leads to increased reaction times, so that you were not able to clarify your request in time. We would like to examine the case immediately. For this purpose we need your order number and therefore ask you to contact us again. Please use the contact form with the subject "evaluation" and your order number so that we can take care of your request. Your Wickey Team
Buying experience was easy and hassle…
Buying experience was easy and hassle free. They also promptly replied to a query I had about an additional item.
30 juni 2020
Omdöme utan inbjudan
The most disgraceful company I’ve ever…
The most disgraceful company I’ve ever dealt with .. ordered slide on the 23rd March . Received new damaged slide on the 29th April.. started looking for refund on the 30th April.
Damaged slide was collected on the 10th June after numerous emails.
Eventually I was just giving up and sent them an honest and heart felt email
on 23rd June.
Got full refund on 23rd June.
All in all 3 months it went on for
Complete unnecessary
25 juni 2020
Omdöme utan inbjudan
Svar från Wickey GmbH & Co. KG
Dear customer, thank you for taking the time to rate us. Due to this year's situation, there occurred some delivery bottlenecks with the forwarding agencies, so unfortunately we could not always meet our delivery times. There was also an unexpectedly high number of customer enquiries, which led to an extended waiting time. We understand your dissatisfaction and would like to apologise for this. We have passed on the specific points of criticism for quality optimisation. We are pleased that we have now been able to clarify your request. Your Wickey Team
simple and straightforward easy to use
16 juni 2020
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.