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Great customer service easy experience and expert knowledge

Whibleys have been amazing with us and have brought some beautiful jewellery from there. My husband brought me the most beautiful opal and diamond ring and then few months later brought the matching necklace that was actually gold instead of white gold (husbands mistake) when we returned to see if this could be changed they sent it away to to be dipped in white gold and didn’t charge us any additional money. I had it back within a week. Outstanding customer service all round and really no their stuff.

We would really recommend Courlanders in Richmond for jewellery valuations. They were exceptionally helpful, knowledgeable and friendly. Carli helped us through the process explaining step by step how it all works. We were given plenty of time to consider our options and nothing was too much trouble. We have known Courlanders for many years growing up in Richmond and it is great to see a traditional jewellers still on the high street with mountains of experience and proper customer service. It was great to deal with experts who are passionate about their subject.

We have recently visited the Worthing branch looking to purchase 2 rings to celebrate our 25th wedding anniversary, the staff were so helpful in helping us choose the perfect rings, we cannot thank the staff enough for making this such a wonderful experience.

Came in as we needed a silver clasp on a bracelet mended. Service was perfect from the moment we entered the Guildford store. Staff were knowledgeable and very quick to help. Overall lovely experience and will definitely be back for any jewellery needs!

Fantastic customer service! Abi was so helpful in finding me the perfect signet ring. Couldn’t be happier!

I’ve been using Whibleys for years to cover all my jewellery needs. It’s a first class service whatever I’m looking for. Wouldn’t even consider looking elsewhere.

I was looking for a Claddagh ring for my grandson in Guildford. The staff I spoke to over the phone, Theo and Lawrence were so helpful emailed me a catalogue checked his size and nothing was difficult a great remote shopping experience and a better price than where I live in Wexford Ireland. My Granson collected it today and was delighted.

We would like to extend a heartfelt thank you to Pat from Richmond Brunch. We were in search of a wedding ring and visited six different outlets in Hounslow and Westfield. However, it was Pat's personal and friendly customer service that won our trust. She was kind, patient, and very knowledgeable, providing us with valuable advice. Ultimately, we chose to buy two rings: an engagement ring and a wedding band. Thank you, Pat, for your assistance!

Really nice independent Jewellers. Really doesn’t feel like a big corporate experience, but a kind local place.

Went to the Guildford one to buy an engagement ring for my now fiancé. John served me and was so helpful! We took the ring in to get resized today and they were super on it.

Highly recommend, the experience they give you in there is 10/10. So smooth!

We want to say a big thank you to Theo! He helped us purchase two rings from the Guildford branch and both experiences were great, we would definitely recommend them!

Kind and friendly team with good knowledge, fair price. Made us feel valued.

Jon makes your visit feel very personal and special, with great knowledge and experience of the market and precious gems, and tailored to meet your needs. Also, they seem to charge a fair price for high quality goods unlike some of their competitors!!!

A wonderful, family run Jewelers. Everyone is highly experienced and know what they are talking about when it comes to Jewelery. No matter if you are buying, selling or just enquiring they are happy to help.

High quality, prestigious Jewelery.

*Edit* 19/02/25

Jack Whibley kindly reached out to my Mother and agreed that the charge should not of happened.

I have therefore increased the rating given and thank Jack for taking the time to address this issue.

*End of Edit*

By chance I popped in with my Mother to collect a bracelet that they were looking at. The bracelet was brought from the store in Oct 24. By Jan 25 the clasp had become loose so she took it back into the store to ask if the lock could be tightened. They sent the bracelet off, rather then it being tightened they replaced the lock mechanism and then charged £160 for this! I was shocked at the high cost when the bracelet which had been brought from them was only 3 months before.

I cannot recommend John and his team highly enough. From the moment I walked in, they were incredibly welcoming, knowledgeable, and genuinely caring. I was in a tricky situation, and they went above and beyond to help me with such kindness and professionalism. Their expertise and attention to detail were outstanding, ensuring I felt completely at ease throughout the process.
They truly care about thier customers. A great indepedant jewllers. Thank again you Lucy

I have taken several pieces of jewellery to be repaired here, I have sold some gold and bought other items. I have found their knowledge, experience and integrity to be exemplary on every occasion. Going to an independent jeweller is an infinitely more pleasant experience than visiting a chain, and I have found that I have been given the same consideration whether I have been spending a small amount of money or whether it has been a larger purchase. Highly recommended.

Navigating the process of choosing an engagement ring felt daunting at first, but Lawrence and his team made it an absolute pleasure from start to finish. Their approach was thoughtful and focused on helping me find the perfect ring that matched my style and needs—rather than simply pushing the most expensive options within my budget, as I experienced elsewhere. This level of integrity and care made a huge difference!

They were incredibly patient throughout the process and even offered free resizing (since the ring I selected was in-store and not a custom design). The resizing was completed within just a week, which exceeded my expectations.

To top it all off, I was delighted to discover a 10% military discount applied at checkout—a completely unexpected surprise picked up from our conversations/my wallet. I later learned they also extend this discount to NHS workers, which speaks to their commitment to supporting the community.

If you’re looking for expert advice, a stress-free experience, and a team that genuinely cares, I highly recommend this shop.

I had an excellent experience in Richmond when buying a necklace for my daughter-in-law and Fiona could not have been more helpful. It is wonderful visiting the shop, particularly as it is so beautifully set out. I would highly recommend anyone who is looking for something special.

How wonderful that these individual shops are still evident in the high street. I have recently bought a lovely piece of silver from here , the staff were very helpful giving me advice as to what to choose. There are many well priced ideas for presents . Fiona is particularly knowledgeable about jewellery and nearly persuaded me into a gift for myself ! I can highly recommend a visit. Harriett