WESTFIELD FASTENERS LIMITED Omdömen 

I purchased A2 stainless square hooks "A2-Woodscrew-SqHook" in two sizes:

4.0 x 45mm long, and
4.5 x 50mm long.

The site states that the screw threads lengths are approximately 15mm and 20mm respectively.

When I want a refund for the 4.0 x 45mm because the screw thread was in fact 25mm long I was told I would have to cover the cost of the return and the "approximate wording" on their specifications was pointed out to me.

A 66% increase in something looks like miss selling to me!

The 4.5 x 50mm were as advertised

I am still in discussion with them

I particularly appreciate the vast range of products that you provide, especially the smaller sizes, and the fact that you will supply the small orders that I require as a model boat builder.

It took 8 days after ordering to tell me they didn't have the part. I agreed an alternative, still wating 8 days later. I won't be coming back.

The staff are very helpful and know their stuff,
The transaction was rapid and easy.
The communications after the order was placed were also very good.
Thank you.

Excellent support from Westfield staff.
Very wide range of fastners.
Technical data provided is.very useful.8
Quality of fastners is spot on.
Good value for money.
Delivery of Westfield goods by Royal Mail is very reliable/good.

This is an exceptional company. I needed a small number of machine screws, so small I was embarrassed to place it but Westfield Fasteners treated it like a major order. Acknowledgement of the order was prompt as was the communication and processing, received in very quick time. They restored my faith in British companies! Well done!

I have never used Westfield fasteners before but required an M12 fine for a gearbox. Sourced the item with Westfield but they sent the wrong item. They were swift to send a replacement however then began the time consuming returns process. They sent me the wrong returns code so two phone calls, a trip to the post office plus parking and most importantly a lot of time spent to avoid being charged £6.17 on principle for the replacement item. The bolt is worth £1.60, Westfield have an awful returns policy where the action of returning their mistake has cost the customer many times more than the value of the item.
This service was awful and the policy needs to be reviewed, I will never use them again.

Web site easy to use,communications great.
Previous deliveries have been quick.

I had never heard of them before I began looking online
for some Metric fine threaded bolts, which I’d found very difficult to find, anywhere else.
They were extremely helpful, especially Eleanor, who at any time assisted me whenever I accounted any minor difficulties searching for something.
Absolutely marvellous service, they provide, and I will
inform others about them, and their products.

Every nut, bolt and washer (and more besides) is there on the website. Available in small numbers so I don’t have to buy a box when I need 4no. Quick despatched. I can’t think of anything more I would ask for.

Quality products quick service.

Brilliant service, item's arrived within days and as described they kept me up to date on my order. I would not hesitate to order again and would highly recommend if you are looking for fasteners

Excellent business, great products, rapid response, highly recommended

Brilliant company to deal with, order received within 24 hours, thank you Rachel for your kind assistance, your help was invaluable. Would definitely recommend.

This company is penalising business customers without giving any benefits in return. For unbeknownst reason they have an extortionate 25% restocking fee for business customers, but it’s free for regular consumers for exactly the same price. Where is the logic in that?
Won’t be ordering from this company again unfortunately.

Quick, clear telephone conversation, rapid delivery, an excellent service.

A very quick delivery & a great service. Had the sizes that I wanted in stock that I couldn't find anywhere else. Highly recommended.

The web site is clear and logical. Postage and fasteners are a little more expensive than “Spalding Fasteners”

I must be an absolute minnow in Westfield's customer line up, but the quality of their product and care of dispatch, make them stand out from others.

It's a pity other companies not are as good as Westfield. They answer messages promptly and keep me informed about the situation of my orders.I am really impressed.