I live in a remote area and often need to buy stainless steel fixings in small quantities eg machine screws or wood screws with Torx heads, and I have found Westfield Fasteners to be ideal because the... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Have purchased from this company a number of times ... only small orders ... but every time have received excellent quality products with clear packaging and prompt delivery. Highly recommend.
I had never heard of them before I began looking online for some Metric fine threaded bolts, which I’d found very difficult to find, anywhere else. They were extremely helpful, especially Eleanor,... Se mer
Företaget har svarat
Clear and informative website that is user orientated, good product options, choice of quantities and clear statement re corresponding cost. Clear statement re basket total. Well packed parcel, a... Se mer
Företaget har svarat
Kontaktuppgifter
Westfield Road, Long Crendon, HP18 9EW, Aylesbury, Storbritannien
- 01844201133
- enquiries@westfieldfasteners.co.uk
- westfieldfasteners.co.uk
4,7
Utmärkt
326 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 25 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Fast Service
Online order was effective and excellent layout for products available. Items were dispatched and received within 24 hours. Thank You.
10 mars 2026
Omdöme utan inbjudan
Svar från WESTFIELD FASTENERS LIMITED
You’re very welcome M. Hall! And thank you for your 5-star review — we’re glad we could help.
Easy to use website
Easy to use website; easy to understand website 👍 Great technical description. Very good prices.
2 mars 2026
Omdöme utan inbjudan
Svar från WESTFIELD FASTENERS LIMITED
Thanks Michael, this is great to hear. We're happy you found the website easy to use and it's great that you found our technical descriptions and prices to be good value and useful.
Great company to buy from
Great company to buy from. Great products at good prices. A really good selection of fasteners to choose from. Really excellent communication and items are dispatched and delivered quickly. Overall a great experience
11 februari 2026
Omdöme utan inbjudan
Svar från WESTFIELD FASTENERS LIMITED
Thank you C Davidson! This is such an abundance of kind comments, we really appreciate them. We are very happy to see your positivity towards each aspect of our service and we hope to see you again soon.
Good website and service
17 februari 2026
Omdöme utan inbjudan
Svar från WESTFIELD FASTENERS LIMITED
Thanks Phillip, we really appreciate the 5 star review
Great communication
Great communication
Great products
Great price
Great service
In other words….just great!
11 februari 2026
Omdöme utan inbjudan
Svar från WESTFIELD FASTENERS LIMITED
This is a great review Ken, we sincerely appreciate it and thank you for the 5 stars!
Excellent easy site to navigate site
Excellent easy site to navigate and order, with every item I required including exact lengths, which is amazing, as normal with other suppliers you have to compromise.
The delivery was extremely rapid too, well packed in individual sealed bags and labeled accordingly, with an invoice and inventory of the full order.
Second to none products and service, I cannot fault my first experience in ordering and receiving exactly what I wanted.
Thank You*****
4 februari 2026
Omdöme utan inbjudan
Svar från WESTFIELD FASTENERS LIMITED
This is such a detailed and kind review you have left us Keith, it is absolutely wonderful to see. We are very happy to hear your first experience with us was so positive and we are looking forward to seeing you again. Thank you Keith for this amazing 5 star review!
small purchase Order
Even though a very small transaction it was managed
extremely well
29 januari 2026
Omdöme utan inbjudan
Svar från WESTFIELD FASTENERS LIMITED
We appreciate the custom no matter the size Donald. Thank you for shopping with us and thank you for the kind review.
Got what I ordered, no problems
Got what I ordered and recieved quicker than expected. Quick and easy with no problems. Will use again
21 januari 2026
Omdöme utan inbjudan
Svar från WESTFIELD FASTENERS LIMITED
Brilliant! Thanks Toby. We are glad we could help and look forward to seeing you again soon.
very poor level of service
Westfield Fasteners provided a Westfield Fasteners provided a very poor level of service on a recent order for almost £2,000. The whole process, from order confirmation through to customer support, felt misleading and unprofessional.
Despite advertising next‑day delivery on many products, I was informed after placing the order that delivery would take two weeks, which was not acceptable for my needs. When I called less than 48 hours later to cancel, I was told I would be charged a 25% handling fee, even though the operator confirmed the order had not yet been processed. The attitude on the call was rude, unhelpful and showed no willingness to resolve the issue.
I followed up by email to cancel the order, but my messages were ignored for three days and the goods were dispatched anyway, leaving me with little practical choice but to accept the delivery. On top of this, I have since confirmed that their pricing is significantly above the market average, and this is not the first time they have let me down.
In summary, my experience is that they are overpriced, unreliable, and do not treat customers fairly once they have secured payment. There are many alternative fastener suppliers offering substantially better prices, more reliable lead times and a far more professional attitude. on a recent order for almost £2,000. The whole process, from order confirmation through to customer support, felt misleading and unprofessional.
Despite advertising next‑day delivery on many products, I was informed after placing the order that delivery would take two weeks, which was not acceptable for my needs. When I called less than 48 hours later to cancel, I was told I would be charged a 25% handling fee, even though the operator confirmed the order had not yet been processed. The attitude on the call was rude, unhelpful and showed no willingness to resolve the issue.
I followed up by email to cancel the order, but my messages were ignored for three days and the goods were dispatched anyway, leaving me with little practical choice but to accept the delivery. On top of this, I have since confirmed that their pricing is significantly above the market average, and this is not the first time they have let me down.
In summary, my experience is that they are overpriced, unreliable, and do not treat customers fairly once they have secured payment. There are many alternative fastener suppliers offering substantially better prices, more reliable lead times and a far more professional attitude.
AVOID AVOID AVOID
23 juni 2025
Omdöme utan inbjudan
Svar från WESTFIELD FASTENERS LIMITED
It’s disappointing to see this review Slava. It is also very confusing given that you have never placed an order for almost £2,000 with us.
Your most recent enquiry was made seven months ago, which we presume is the matter you are referring to. In response to that enquiry:
As a business owner, you were aware that business-to-business purchases are not eligible for cancellation and acknowledged this before placing your order.
Despite this, you still requested a cancellation. As a goodwill gesture, we offered a cancellation subject to a 25% restocking fee to help cover non-recoverable costs incurred. After which you repeated the request by email, we responded within the hour with an alternative option, offering to ship the in-stock items first and the remainder once available. As we did not receive a response to either offer, the order was processed in line with the terms agreed to at purchase.
Regarding delivery, each product on our website clearly shows whether it is in stock or provides a typical dispatch time; in this case, the out-of-stock items had dispatch times of 2–3 or 4–6 days. Delivery services also display an expected delivery date to help customers choose the option that best suits them. After purchase, your order acknowledgement included all confirmed dates and times. Consequently, your goods were despatched in full 6 working days after the initial purchase, arriving 2 days earlier that the estimated delivery date.
In summary, businesses are responsible for checking product availability prior to purchase, regardless of order value. We also expect all communication with our staff to remain professional, respectful and free from threats and abuse.
We make every effort to accommodate all customers as much as possible, provided their requests are reasonable.
I've used Westfield fasteners a few…
I've used Westfield fasteners a few times, usually for bolts and fixings for a boat, so in A4 stainless steel!! , they seem to have everything you could ever need in every size, fair pricing and good communication always.
Recommend.
12 januari 2026
Omdöme utan inbjudan
Svar från WESTFIELD FASTENERS LIMITED
Thank you so much David, we try to have as many varied items as we can manage, with as many sizes as possible. We are glad you think the prices are fair also. Thank you again David and we hope to see you again soon.
Westfield: service appreciation
Prompt and quick service: I am kept well-informed at all stages of the transaction from acceptance of my small orders through to delivery.
29 december 2025
Omdöme utan inbjudan
Svar från WESTFIELD FASTENERS LIMITED
Thank you Mr McConnell, we are happy to hear your appreciation of our service and we're very glad it could meet your needs.
only a small order
only a small order, but all good next day delivery at christmas. 5 star seller saved
24 december 2025
Omdöme utan inbjudan
Svar från WESTFIELD FASTENERS LIMITED
Thank you very much Peter, we look forward to seeing you again.
If I could give 6 stars I would
If I could give 6 stars I would - exceptional. Brilliantly detailed website, easy order, perfect delivery updates and super fast delivery. Beyond perfect at every level. Brilliant company
24 december 2025
Omdöme utan inbjudan
Svar från WESTFIELD FASTENERS LIMITED
Wow, thank you Carl. This is such a generous review, we are so glad you feel this way and we appreciate all the complements. Thank you and please visit us again soon.
Great company
Great company. Good price very fast delivery. They will be my default for any more fasteners.
16 december 2025
Omdöme utan inbjudan
Svar från WESTFIELD FASTENERS LIMITED
Brilliant! Thanks Ian, we look forward to seeing you again soon.
Ordered Friday and delivered Saturday…
Ordered Friday and delivered Saturday by Royal Mail.
As described, perfect for the job.
Thankyou.
20 december 2025
Omdöme utan inbjudan
Svar från WESTFIELD FASTENERS LIMITED
You are very welcome Chris, thank you for the 5 star review.
Item as described very fast delivery in…
Item as described very fast delivery in perfect condition well packaged A+++++++++ seller thank you
20 december 2025
Omdöme utan inbjudan
Svar från WESTFIELD FASTENERS LIMITED
Thank you Raymond, we really appreciate this review and your kind words.
Swift process
Fantastic service and great to be able to speak to helpful friendly people i will defo be placing future orders and will recommend Westfield Fasteners to my customers too
18 december 2025
Omdöme utan inbjudan
Svar från WESTFIELD FASTENERS LIMITED
Thank you Jo, we're very happy with all your comments towards our service and staff. We will be showing them your review immediately. We look forward to seeing you again soon.
A very informative organisation
A very informative organisation. Kept me up-to-date with the progress of an unusual order. Will use again.
16 december 2025
Omdöme utan inbjudan
Svar från WESTFIELD FASTENERS LIMITED
Thank you Harley, we hope to see you again soon.
a proper british company to deal with
a proper british company to deal with , great quality, large stock range. Fair prices for small orders.
prompt service. will use more and more, rebuilding a classic bike !
16 december 2025
Omdöme utan inbjudan
Svar från WESTFIELD FASTENERS LIMITED
Thank you Viv for the plethora of comments, we appreciate every one of them. We are glad our service could meet you expectations, we hope to see you soon, and good luck with rebuilding your classic bike.
M8 bolts
Easy to use website with a comprehensive choice. Fast delivery and the product was great value for money.
I will definitely use again for further purchases.
13 december 2025
Omdöme utan inbjudan
Svar från WESTFIELD FASTENERS LIMITED
Thank you Mr Tim Haggett, its great to hear your appreciation and view of our website, items and the service we provide. All your comments are very kind and we're very happy we could meet you expectations and needs. Thanks again and we look forward to your next visit!
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