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Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Finger weg von der Modefirma West & Co., billigste Materialien, unpassende Größen für Europäer, made in China. Retoure nur auf Eigenkosten nach China möglich laut Unternehmen. Bieten 3 Optionen, entwe... Se mer

Betygsatt 1 av 5 stjärnor

Sandale, die angeblich 60 Euro reduziert wurde zum Preis von 39,95 Euro. Angekommen sind die billigsten Plastikschlappen, die völlig anders aussehen, als im Onlinekatalog. Im Impressum heisst es, die... Se mer

Betygsatt 2 av 5 stjärnor

Artikel sieht nicht so aus wie beschrieben. Schlechte Qualität . Rücksendung muss man selber zahlen. Diese ist teuer da Artikel nach China zurück gesendet werden muss auf eigene Kosten. Bestellung bei... Se mer

Betygsatt 5 av 5 stjärnor

Delivered quickly and love that the packaging is plastic free. Really enjoying the refreshing peppermint prep mist on hot days (so much so I'm thinking I'll keep the coconut one I bought as a gift!) E... Se mer

Företaget har svarat

Företagsinformation

  1. Kosmetikbutik
  2. Skönhetsartiklar
  3. Tillverkning av kosmetiska produkter
  4. Kosmetika
  5. Hälsa- och skönhetsbutik

Skrivet av företaget

West Barn Co are the brow and skin prep experts who believe in empowering your individuality by enhancing your natural beauty. The makers of Soapbrows® have a range of products that have been used on models, red carpet events and on film sets worldwide.


Kontaktuppgifter

2,1

Dålig

TrustScore 2 av 5

369 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

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Betygsatt 5 av 5 stjärnor

Excellent company and excellent products

I recently ordered soap brows, brow pen and the prep mist. I couldn’t be happier with my purchase and the service. The soap is absolutely the best in the market. It holds my brows for the whole day. I’m also very happy with the brow pen. It gives my brow a very full natural look. I don’t think I can live without these amazing products. Also delivery process was very smooth, quick and very organized. I strongly recommend Westbarnco. Great company, great service and hands down the best products in the market 👌👌👌

26 november 2021
Logotyp för WBCo

Svar från WBCo

Hey Leila,

Thank you so much for taking the time to leave such a lovely review, we really appreciate it!

Have a wonderful day!

Jessie,
WBCo.

Betygsatt 5 av 5 stjärnor

Loved the products

Loved the products, thank you 😍

18 november 2021
Logotyp för WBCo

Svar från WBCo

Hey Ana,

Thank you so much for taking the time to leave a review, we really appreciate it!

Have a wonderful day.

Jessie,
WBCo.

Betygsatt 5 av 5 stjärnor

WBCo products are amazing

WBCo products are amazing, I’m so impressed with what the cleanser has done to my skin. Now I’ve seen a noticeable difference I wouldn’t use anything else!
Not only are the products great, the customer service is second to none!! Fast, officiant and so friendly. They were more than happy to help when I contacted them regarding an issue.
I’ve never experienced genuine customer service and care like that before.
Would highly recommend this brand! :-)

14 november 2021
Betygsatt 5 av 5 stjärnor

love

love this so much! cutest packaging and works really well.

10 november 2021
Logotyp för WBCo

Svar från WBCo

Hey Danielle,

Thank you so much for taking the time to leave a review, we really appreciate it.

Have a wonderful day and stay safe! 🖤

Jessie,
WBCo.

Betygsatt 2 av 5 stjärnor

Attention aux achateurs hors Royaume…

Attention aux achateurs hors Royaume Uni, j'ai du payer des frais de douanes supplémentaires à cause du brexit.
Sinon pour parler des produits je suis assez déçue du feutre pour les sourcils. J'avais hésité à acheter le crayon et j'aurais mieux fait de le prendre. Je pensais qu'il serait facile d'utiliser le feutre, ce qui n'est pas le cas. J'ai du m'entraîner encore et encore pour arriver à un résultat plus ou moins convenable. Le trait est trop épais et il faut vraiment y aller avec le bout de la pointe et tout en légèreté pour obtenir des traits délicats. Mais même avec ça je suis encore assez déçue. La couleur ne convient pas non plus, j'ai pensé avoir choisi la bonne pour mes sourcils en fonction des photos sur le site, mais finalement la couleur est vraiment trop foncée (j'ai les cheveux châtains foncés avec des sourcils légèrement plus clairs et j'ai pris la couleur brew - si je me souviens bien).
Le savon à sourcils n'est pas trop mal mais ne fixe pas assez bien mes sourcils. Ça ne tient pas plus de 2 heures environ avant de devoir faire une retouche.

9 november 2021
Logotyp för WBCo

Svar från WBCo

Bonjour,

Nous sommes désolés que vous ne soyez pas satisfait de votre expérience. Nous avons des avis sur notre site Web qui informent tous les clients que l'importation de produits entraînera des droits de douane et des droits.

Veuillez envoyer un e-mail à notre équipe d'expérience client à - customersupport@westbarnco.com

Les filles pourront vous aider à tirer le meilleur parti de vos produits.

Passez une excellente journée et restez prudents!


Jessie,
WBCo.

Betygsatt 5 av 5 stjärnor

my second purchase from WBCo

This was my second purchase from this company. This time I went for the brow pen.. this is an amazing product, with great pigmentation and nice feathery strokes!! I went for brew which at first looked darker than my natural hair (I’m a brunette) however when I applied it, after having used the WBCo brow wax, the result was BEYOND ANY IMAGINATION! The pen is so handy and easy to use, and it can’t be compared to anything similar I have used so far. I would most definitely recommend this pen and this brand all together r! Customer service is a plus, so friendly and yet professionals, eager to help, like really really genuinely help their customers!!
Can’t wait to try more of their products in the future! I’m glad they are growing and they offer us more products every year!
10/10 in everything ♥️

6 november 2021
Omdöme utan inbjudan
Logotyp för WBCo

Svar från WBCo

Hey Efstathia,

Thank you ever so much for taking the time to leave such a lovely review, we are THRILLED to hear you are loving our Brow Pen, we are also in love! 🖤

Have a wonderful day and stay safe!

Jessie,
WBCo.

Betygsatt 5 av 5 stjärnor

A thousand thank-you's x

Quickly becoming new fav brand. Packaging is amazing and the products are even better.

31 oktober 2021
Omdöme utan inbjudan
Logotyp för WBCo

Svar från WBCo

Hey Dominic,

Thank you so much for taking the time to leave a review, we really appreciate it.

Have a wonderful day and stay safe! 🖤

WBCo.

Betygsatt 5 av 5 stjärnor

I love the Brow Powder and brush i…

I love the Brow Powder and brush i purchased. It is very good quality and the colour is perfect as ive been looking for a lighter brow colour for 12 months and have been unable to find what I've been looking for. Arrived swiftly and packaged really well too.

28 oktober 2021
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Svar från WBCo

Hey Vicki!

Thank you so much for taking the time to leave a review, we really appreciate it.

Have a wonderful day and stay safe! 🥰

Jessie,
WBCo.

Betygsatt 5 av 5 stjärnor

Thank you so much for my recent…

Thank you so much for my recent purchase. It was a gift for my daughter in law who is an avid fan of your products. Speedy delivery and packed great, i just wrapped it. Thanks again.

23 oktober 2021
Logotyp för WBCo

Svar från WBCo

Hey Kim!

Thank you so much for taking the time to leave a review, we really appreciate it.

Have a wonderful day and stay safe! 🥰

Jessie,
WBCo.

Betygsatt 5 av 5 stjärnor

Soap brows is my new favourite product…

Soap brows is my new favourite product for my boy brows, I love it so much along with the watermelon spray which smells so good. I wouldn’t use anything else now! My go to for perfect brows

21 oktober 2021
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Svar från WBCo

Hey Ruby!

Thank you so much for taking the time to leave a review, we really appreciate it.

Have a wonderful day and stay safe! 🥰

Jessie,
WBCo.

Betygsatt 1 av 5 stjärnor

The worst website I have been ordered…

The worst website I have been ordered from I don’t get my order there is no contact or location to the company choice to deliver, also the customer service say that sense it’s out of office it’s not there responsibility

18 oktober 2021
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Svar från WBCo

Hey Maha,

I am so sorry to hear that your order has not arrived as of yet. I can see you have been in touch with our Customer Support Team, if you are still having issues receiving your parcel please get back in touch at - customersupport@westbarnco.com

Thank you, have a great day!

Jessie,
WBCo.

Betygsatt 1 av 5 stjärnor
Logotyp för WBCo

Svar från WBCo

Hey Hannah,

Thank you for getting in touch with us today 😊

This is an automated message to let you know that we've received your message and you will recieve a response from our Customer Experience Team within 24 hours. Thank you for your patience!

We now offer bundles of the Pens, Pencils and Pomades, all to create the Hybrid Brow! 💫 Did you know you get a FREE Pomade brush with the purchase of every Pomade?

Shop the Brow Range - https://www.westbarnco.com/collections/brows

Betygsatt 5 av 5 stjärnor

Professional customer support

Professional customer support, 100% recommended

5 oktober 2021
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Svar från WBCo

Thank you so much for taking the time to leave a review, Anna! We really appreciate it.

Have a wonderful day! 🖤

Jessie,
WBCo.

Betygsatt 1 av 5 stjärnor

Made an oder on Sep 19th

Made an oder on Sep 19th, today is 30th and I still haven’t heard anything. There is no way to track my order and I don’t know when I am receiving it

30 september 2021
Logotyp för WBCo

Svar från WBCo

Hello there,

Oh dear, I am so sorry to hear you have not received your package as of yet. Can I kindly ask you to email us at customersupport@westbarnco.com , we will have a look in to this for you.

Jessie,
WBCo.

Betygsatt 1 av 5 stjärnor

The delay is frustrating !

This is taking forever !!!
Repeated complaints were useless.
My shipment returned , then re-shipped again, and yest I haven't received it. The staff are not cooperative and I have no clue what is this delay about. I'm tired of waiting and wasting my time in communicating with customer service

27 september 2021
Omdöme utan inbjudan
Logotyp för WBCo

Svar från WBCo

Hey Faiza,

I am so sorry to hear you are unhappy with the service you had received. We have been told to expect delays during this uncertain time, we have notices on our website advising that delivery guidelines cannot be guaranteed due to the unpredictable nature of the pandemic.

I have had a look in to this for you and can see a replacement was packed and shipped for you and is waiting to be collection by yourself.

If there is anything else I can help you with, please email me at jess@westbarnco.com

Thank you, have a great day.

Jessie,
WBCo.

Betygsatt 1 av 5 stjärnor

Does not stick the brows well

Does not stick the brows well, makes white cast

6 september 2021
Logotyp för WBCo

Svar från WBCo

Hey Ramona,

I am so sorry to hear you are not fully satisfied with Soap Brows, can I kindly ask you to email our Customer Experience Team at - customersupport@westbarnco.com , the girls will be able to help you get the best out of the products. 🖤

Have a lovely day.

Jessie,
WBCo.

Betygsatt 3 av 5 stjärnor

Overall love it but mist pump broken

I love the brow brush and soap product but unfortunately the pump for my spray mist does not work. It seems to be a mistake of course but unfortunately it means I can't use the spray, I need to open it and drop the mist on the product.
I would really appreciate it if someone could get in contact with me regarding maybe a new pump?

4 september 2021
Logotyp för WBCo

Svar från WBCo

Hello Aifric,

I apologise for the fact you have received a faulty mist, I will email you now to discuss having a replacement shipped out immediately, speak soon!

Jessie,
WBCo.

Betygsatt 5 av 5 stjärnor

It’s my second purchase from WBCo.

It’s my second purchase from WBCo.
Their professionalism is profound and so remarkable. They are so friendly yet so helpful and professionals that I can’t stress it even with words. One must definitely try out their amazing product quality but also their customer services: prompt replies, immediate solutions to any kind of problem/glitch regarding placing an order etc
I wish them best of luck for a loooioong loooooooong and successful career because they well deserve it!
If I could give 20 stars I would have!
Thank you for the wonderful experience WBCo

28 augusti 2021
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Svar från WBCo

Oh Stathoula, thank you so much for taking the time to leave this wonderful review, it really makes everything worth while when we receive feedback like this.

Have a wonderful day and take care 🖤

Jessie,
WBCo.

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