I bought AirPods Pro in February 2024 and one of the AirPods is not working. I have tried to contact the company on their support email and there is no response. The email address doesn’t exist anymor... Se mer
AusSales
Tack för att du använder Trustpilot. Tyvärr går det inte längre att lämna omdömen på just den här sidan, då företagets webbplats stängts ner. Om du har några frågor får du gärna kontakta oss.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Weekly sales have put in a lot of effort to repair a bad relationship between us. Unfortunately, they accidentally sent me out a pair of fake AirPods. Not only did they refund the purchase price, the... Se mer
I ordered AirPods Pro Gen2 with express shipping. The item arrived on time but fell apart when changing ear tips. It took a while to sort out the return slip and then again to receive a full refund... Se mer
I ordered a product and it took for ever to arrive, with lots of requests for help with the parcel and it taking months to arrive and never did, they sent out another one. I almost thought it’s not... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
The goal at ausales is to help people access the best tech at the lowest prices possible. Customers love the platform and it has become a go-to destination for tech lovers looking for great deals.us
Kontaktuppgifter
83 Campbell Street Surry Hills NSW 2010 Australia, Australien
- aussales@aussales.com.au
- weeklysales.com.au
I bought AirPods Pro in February 2024…
I bought AirPods Pro in February 2024 and one of the AirPods is not working. I have tried to contact the company on their support email and there is no response. The email address doesn’t exist anymore. The company does not exist anymore. So know I have no way to get any assistance about my AirPods being faulty.
2 oktober 2024
Omdöme utan inbjudan
I was asked to return the item and I…
I was asked to return the item and I requested for a refund but they didn’t reply to my message or email. Now, I haven’t got my refund and they still have my airpods pro 2nd gen.
30 maj 2024
Omdöme utan inbjudan
Seemed to be alright at first
Seemed to be alright at first. AirPods Pro delivered within a week or so. Working well. Then found out there is a crack in the housing and the eartip falls off way too easily. Didn’t get any reaction on my emails but the phone was answered. After that text messages back and forth promising me to replace the product or refund. Has been well over a month now and still not sorted. Very disappointed
29 april 2024
Omdöme utan inbjudan
Fraud and Lack of Customer Service
I purchased a pair of AirPods Pro 2 but sadly found out that they were fake. I immediately contacted the customer service department and requested a refund but received no response. I am extremely disappointed by this fraudulent behavior. As a consumer, I want to be able to trust the products I purchase, but this experience completely contradicts that. I find this lack of customer service and disregard for fraud unacceptable. I highly recommend that other consumers avoid purchasing any products from this store as their business ethics and quality of service are questionable. I hope to receive a refund in a timely manner and that they will take steps to prevent a similar incident from happening again!
15 mars 2024
Omdöme utan inbjudan
Genuine are real
Genuine are real! Was sceptical as never seen or bought here before but can confirm it’s real
8 mars 2024
Omdöme utan inbjudan
Authentic items great team 👌👌 very…
Authentic items great team 👌👌 very helpful
16 augusti 2023
Omdöme utan inbjudan
Svar från AusSales
Thank you so much for your kind words! We're thrilled to hear that you've found our items authentic and our team supportive. At Weeklysales, we're passionate about delivering exceptional quality and service, ensuring every interaction with us is memorable and satisfying. Your feedback is the fuel that inspires us to keep pushing boundaries and innovating. Thank you for choosing us, and we look forward to continuing to serve you with excellence🌟
Jo
Weeklysales
Support
Svar från AusSales
We're absolutely delighted to hear that you've enjoyed our service! 🌈 Your satisfaction is our top priority, and knowing that we've made your experience fabulous fills us with immense joy and pride. Thank you for taking the time to share your positive review. We promise to continue providing the highest quality of service and to make each of your interactions with us just as wonderful. Your support means the world to us!
Jo
Weeklysales
Support
Pleasent experience thumbs up
1 februari 2024
Omdöme utan inbjudan
Svar från AusSales
Thank you so much for sharing your positive experience with us! We're thrilled to hear that you had a pleasant time and are grateful for the thumbs up. At WeeklySales, customer satisfaction is our top priority, and knowing we've achieved that with you truly makes our day.
If there's anything more we can do for you, or if you have any suggestions on how we can make our services even better, please don't hesitate to reach out. We're always looking to improve and your feedback is invaluable to us.
Thank you once again for your kind words and for choosing WeeklySales. We look forward to serving you again soon!
Jo
Weeklysales
Perfect delivery and value for the…
Perfect delivery and value for the purchase. Warranty was outstanding!
28 februari 2024
Omdöme utan inbjudan
Svar från AusSales
Thank you for letting us know about your satisfaction with our delivery, the value of your purchase, and our outstanding warranty service! At Weeklysales, our goal is to exceed your expectations in every area, and it sounds like we hit the mark for you.
We're thrilled that you found our services to meet your needs so well. Our team puts a lot of effort into ensuring our products and services maintain the highest standards of quality, efficiency, and reliability. Knowing that you appreciated the warranty service especially makes us proud of what we do.
If there's anything more we can assist you with or any further feedback you'd like to share, please feel free to reach out. We're always eager to help and look forward to the chance to serve you again.
Jo
Weeklysales
Support
Just received the packages
Just received the packages
For my daughters 5th birthday and she is happy!! The AirPods work with her iPad.
Had a couple questions and called them
No pick up after 3 times than someone answered!! Legendsss cheers for the helpful tips and the free express shipping as I was in the middle of woopwoop
6 oktober 2023
Omdöme utan inbjudan
Svar från AusSales
We're thrilled to hear that the AirPods arrived just in time for your daughter's 5th birthday and that she's enjoying them with her iPad! Making moments special for our customers and their loved ones is what we aim for at WeeklySales.
We apologize for the initial delay in answering your calls. We understand how important it is to have your questions answered promptly, especially when it comes to making a birthday celebration perfect. We're glad we could assist you with helpful tips once we connected and are happy to know the free express shipping ensured the gift arrived right on time, even in a remote location!
If there's anything more we can do to assist you or improve your experience further, please feel free to reach out. Your satisfaction and feedback are crucial to us, and we're always here to help.
Thank you for choosing WeeklySales for such a special occasion. We look forward to serving you again in the future!
Cheers,
The WeeklySales Team
Second time purchase recommended no…
Second time purchase recommended no issues with my order. I have noticed support is faster on the phone! Than email
1 mars 2024
Omdöme utan inbjudan
Svar från AusSales
Thank you Sherry so much for coming back to us for your second purchase, and for the recommendation! We're thrilled to hear that your order process went smoothly and that you've had a positive experience with our support team, especially over the phone.
We take your feedback seriously, and it's invaluable for us to learn about your experiences with different support channels. Knowing that you found phone support to be faster gives us insight into areas where we can focus our efforts to improve further, ensuring that all our customers receive timely and efficient assistance, regardless of the contact method.
Should you need any assistance in the future or have any more insights to share, please don't hesitate to reach out via phone or email. We're constantly working on enhancing our customer service and your satisfaction is our top priority.
Thank you once again for choosing us for your needs. We look forward to the opportunity to serve you again!
Best regards,
The WeeklySales Team
I thought this was not a real website…
I thought this was not a real website but it is and everything works fine
7 februari 2024
Omdöme utan inbjudan
Svar från AusSales
Dear Puneet, We're so glad to hear that your experience with us has helped change your mind! It's completely understandable to be cautious in today's online shopping landscape, and we're thrilled that WeeklySales has been able to demonstrate the reliability and quality of our service and products.
Ensuring that our customers have a positive, seamless experience is our top priority, and knowing that everything worked out fine for you is very rewarding for us. We strive to maintain transparency and trustworthiness in every interaction and transaction.
If you have any questions, need further assistance, or have any feedback on how we can make your experience even better, please don't hesitate to reach out. We're here to help and are committed to providing you with the best service possible.
Thank you for choosing WeeklySales, and we look forward to serving you again in the future!
Best regards,
The WeeklySales Team
delivery on time as promised product…
delivery on time as promised product was as described
8 februari 2024
Omdöme utan inbjudan
Svar från AusSales
Dear Tony,
Thank you for sharing your positive experience with WeeklySales! We're delighted to hear that your delivery arrived on time as promised and that the product met your expectations. Ensuring that our customers receive their purchases promptly and in the exact condition described is fundamental to our commitment to providing excellent service.
Your satisfaction is our top priority, and feedback like yours reaffirms the hard work we put into maintaining our service standards. We're glad we could meet your needs effectively and hope to continue doing so in the future.
If there's anything more we can do for you, or if you have any suggestions on how we can improve further, please don't hesitate to reach out. We value your input and are always here to help.
Thank you once again for choosing WeeklySales. We look forward to the opportunity to serve you again soon!
Best regards,
The WeeklySales Team
I waited 4 months to write a review…
I waited 4 months to write a review wanted to make sure the product didnt have any issues
They send me an email asking for a review after 7 days i said no, they never contacted me again.
Anyhow after 4 months the left earphone broke, it was my own fault, they said theyll send me a replacement at my own cost since its not covered under warranty
Called them and they were polite
update: sent it back
They sent it back with in 4 days
No issues
1 september 2023
Omdöme utan inbjudan
Svar från AusSales
Dear Florence,
Thank you for your detailed review and patience over the last four months. We're sorry about the issue with the left earphone and appreciate your understanding regarding the replacement process.
We're glad our team provided you with polite and responsive service, and that the replacement was quick and trouble-free. Your satisfaction is our priority, and we're here for any further assistance or feedback you might have.
Thank you for choosing us and allowing us to resolve this matter. We're looking forward to serving you again.
Best,
The WeeklySales Team
Update on order
Update on order : It came thanks legends! Had initial doubts in the beginning
1 februari 2024
Omdöme utan inbjudan
Svar från AusSales
I'm so glad to hear your order arrived and that you're happy with it! Thank you for letting us know, and for your patience and trust throughout the process. It's feedback like yours that truly makes our day. If there's anything else we can do for you, please don't hesitate to reach out. Enjoy your purchase, and we hope to serve you again soon!
Jo
weeklysales
Absolutely fantastic company bought…
Absolutely fantastic company bought from them a couple times reliable shipping can't complain cheers
8 februari 2024
Omdöme utan inbjudan
Svar från AusSales
Thank you so much for your kind words and for choosing us again for your purchases! We're thrilled to hear that you've had such positive experiences with our service and shipping. Our team is dedicated to providing reliable and satisfactory service, and it's always rewarding to know when we've succeeded. Your support means the world to us. Cheers, and we look forward to serving you again in the future!
Jo
Weeklysales
Shipping could have been better get…
Shipping could have been better get express 2-5 days
1 februari 2024
Omdöme utan inbjudan
Svar från AusSales
We sincerely apologize for any inconvenience you've experienced, and we appreciate your straightforward feedback. We understand the importance of timely delivery and acknowledge that we must do better. Please know that your feedback is being taken seriously and will be acted upon to improve our shipping and handling processes. We are committed to ensuring that your future experiences with us will reflect the high standards we strive to maintain. If there's anything specific we can assist you with or any further feedback you'd like to provide, please don't hesitate to get in touch. Your satisfaction is our top priority, and we're dedicated to making things right.
Jo
Weeklysales
Great team of people
Great team of people, I buy a lot of crazy online but these guys are great cheers
14 februari 2024
Omdöme utan inbjudan
Svar från AusSales
Thank you so much for your kind words and support! We're thrilled to hear that you've had great experiences with our team. We take pride in the work we do and in the service we provide, so it's wonderful to know that it resonates with you.
Our team is passionate about ensuring that every customer has a positive and satisfying experience, no matter how unique or "crazy" the purchase may be. Cheers to you, and we look forward to continuing to serve you with the same dedication and enthusiasm. Thank you for choosing us for your online shopping needs!
Jo
Weeklysales
Svar från AusSales
That's wonderful to hear! It's always reassuring to know you've received an authentic product with good support. Enjoy your purchase, Have a great day!
Jo
Weeklysales
Airpods Pro Gen 2
Bought a pair of airpods pro gen 2 and they delivered very quickly and also have great noise cancellation
10 februari 2024
Omdöme utan inbjudan
Svar från AusSales
I'm glad to hear your AirPods Pro Gen 2 arrived quickly and you're enjoying the noise cancellation feature! It's always a great feeling when a new purchase meets our expectations. Enjoy your new earbuds!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.