Webbs Garden Centres Omdömen 298

Absolutely delighted once again with the first class service delivered by Webb's online. I ordered two roses 3 days ago. Delivered strong healthy plants. Packaging was absolutely perfect. Previously ordered a rose gift for my sister. Again well packaged and healthy plant.Well done from start to finish and delivered by Dpd the best of companies. J. Hudson

All the staff in the restaurant were very helpful and pleasant. A special thank you to Ana who served us.

I’d like to express my gratitude to Debbie at the Wychbold site today …
(The original Webbs).
Not only exceptional plant knowledge but her customer service today was simply the best I’ve ever had from Webbs …
Debbie thank you once again.

We came to see what Webbs offered in metal garden furniture and bought a complete set. Ben was a brilliant help and we appreciated his expert guidance
Thank you

This was our second visit in the last couple of weeks, and on both occasions, we have thoroughly enjoyed the time we spent browsing for pizza ovens and parasols. We were assisted by Ben on both visits, he was not only incredibly knowledgeable but also genuinely enthusiastic about the products, which made a huge difference to our experience.
It’s so refreshing to meet a member of staff who clearly loves his job and is eager to help customers. On one occasion, we even brought our grandson along, and Ben’s friendly and helpful attitude made the visit even more enjoyable. First-class service all round, we will certainly be back!
We were also helped by Terry on one visit who demonstrated the parasols well and offered good advise to us.

Excellent service!!
Having realised that I had made an error in my order, I contacted the company amend it. Although complex, nothing was too much trouble for the excellent Andy. My order was made good with a minimum of fuss and communication was first class throughout.
I will certainly order from Webbs again.

would give no stars if could, ordered 3 large 2 litre pots of deirama at cost of £39 so not cheap, they arrived with little top growth which is expected as march but when went to take out of pot to plant NOroot system at all, all the soil fell away leaving me virtually nothing, all 3 could have gone in 9cm pot, total rip off and all they said is should grow, terrible for the size given and the price, will never buy again and advise to avoid.!! Am aged 66 and have many years experience gardening so know my stuff and there are terrible as is customer service. THIS SHOULD HAVE BEEN REFUNDED!!

Excellent plants, well packaged and delivered. Bought a few plants and excellent every time.

Recently I popped in to collect a purchase from Webbs at Wychbold and decided to have a look in the outdoor garden area for inspiration for my garden this year.

I was delighted to meet Debbie who was not only knowledgeable about the plants, but very personable and made me feel she was my personal shopper.  She is truly a credit to your team.

I have been a customer service tutor for many years and recognise an exceptional level of service when I encounter it. Cudos to Debbie and your training team!

Very very disappointing dealings with what I believed to be a trusted retailer. Bought multiple expensive pieces of garden furniture from them last spring including a pergola and seating sets costing thousands of pounds. Turns out the pergola was faulty and have spent months communicating with them trying to ask them to resolve the situation and service has been very poor. Multiple times referring me to the manufacturer and absolving themselves of any responsibility. Avoid at all costs.

Update - Webbs have now been helpful in fixing the faults and liaising with Supremo. Frustrating that it took so long and so much effort to resolve, but once Victoria from Webbs got involved things improved. Not sure I'd buy Supremo hardware again though.

We love coming here. The store near Bromsgrove has a great selection of plants and so much to choose from. The restaurant is nice and all the food halls.

Order was expedited quickly. There was a problem with delivery but it was sorted out satisfactorily. Very happy with the thoughtful and considerate service I experienced and will not hesitate to shop here again.

Excellent customer service....one of the three roses I ordered didn't arrive with the other two, I rang customer services and spoke to Andy who was more than helpful in sorting out the delay (which I have to say was down to DPD not Webbs)
Once again thank you for all your help and the Excellent customer service I received.

We took back an item that wasn't working for exchange, due to this being a present we had no receipt but we wasn't looking for a refund.
Webbs, being the only local place for this product refused to exchange and even said thay it could have been bought anywhere at any time, could be an old product that is now broken and refused to exchange, the lady who was serving was very rude and made the accusations in front of other customers!😡

Today 7.1.25 we had the pleasure of being served our breakfast by the delightful Ana .She was so friendly and helpful ,making sure we were satisfied with everything.We have been using webbs garden centre for many years ,and we have noticed Ana has always had the customers welfare at heart ,you should be proud you have had her in your employment for 19 years.

I ordered an anti-squirrel cage for a bird feeder and a sack of bird food on December 20th, both of which arrived, very well-packaged, within 24 hours. I was delighted at such prompt delivery so close to Christmas. Both items were the best value I could find online too. Very happy.

Good price and quick delivery. Thanks very much. Would recommend.

Paid £4.95 for delivery, almost a week later it's still not been sent out, apparently it's sat in a pile awaiting a van to collect it and they dont know when that will be which is ridiculous. Would be 1 star but the price was very good, but for Xmas it's not worth it, pay a bit more and get better service.

Service very slow, over half an hour after being seated to get a cup of tea. This was 15 minutes after a sandwich had been served, and no sign of a manager to ask despite asking numerous staff

Outstandingly Enchanted (Wowza!)

Last night, I had the best night I’ve had in some time (and it was here in good old Droitwich, Worcestershire, United Kingdom).
Firstly, i would like to mention a special thanks to everyone involved at Webbs for the undoubted vision, effort and determination (five entire months in the making) bringing to 'life' a truly inspiring masterpiece in entertainment).
A special mention must go to a great fella simply called ' Richard', who not only provided a level of customer service to me, but for his hard work, enthusiasm and dedication to providing an OUTSTANDING level of customer service that made my evening.