We-Vibe is a company that refuses to communicate with customers! The order was incomplete, possibly used. Instead of returning the missing items with apologies and compensation for emotional distres... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Bought the Moxie+ solely for its long distance features. However this does not work at all, keeps disconnecting and when it connects for a second it freezes the second partner tries to control via app... Se mer
Företaget har svarat
The vibrations weren’t strong enough. I repurchased the original for years and was hesitant to try this new model. I use it on my clit normally as I don’t orgasm through vaginal stimulation and the ol... Se mer
Företaget har svarat
I’ve bought a few items from WeVibe, and so far I’ve loved every product!! The Bluetooth component is amazing for long-distance relationships and helps us feel closer together even when far away. It’s... Se mer
Företagsinformation
Skrivet av företaget
We-Vibe operates for one simple reason: To deliver enhanced pleasure with innovative vibrators and sexual stimulation accessories. Experience our products.
Kontaktuppgifter
Otto-Ostrowski-Straße 5, 10249, Berlin, Tyskland
- care@we-vibe.com
- we-vibe.com
3,3
Medel
299 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great toys
All the products we purchased seem well thought out & of reasonalble quality.
7 oktober 2025
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
The toy doesn't work for me
The toy doesn't work for me. It may just be me, but it was a total waste of money.
7 oktober 2025
Svar från We-Vibe
Hello,
Thank you for taking the time to leave a review.
We are sorry to hear that you are not completely satisfied with your device.
This device is included within our current Pleasure Guarantee promotion.
We-Vibe customers can shop for sex toys risk-free thanks to our 100 Day Pleasure Guarantee. If a sex toy you’ve bought from our official We-Vibe online shop doesn’t enhance your sexual happiness, then we’ll give you a voucher to use on an alternative product. Just head to our warranty page, fill out the form and select ‘100 Day Pleasure Guarantee' in the subcategory field. Our Customer Care Team will be happy to help.
You can find the form here: https://www.we-vibe.com/us/satisfaction-guaranteed
Kind regards,
We-Vibe Customer Care
Svar från We-Vibe
Hello,
Thank you for taking the time to leave a review.
We are sorry to hear that you are not completely satisfied with your device.
This device is included within our current Pleasure Guarantee promotion.
We-Vibe customers can shop for sex toys risk-free thanks to our 100 Day Pleasure Guarantee. If a sex toy you’ve bought from our official We-Vibe online shop doesn’t enhance your sexual happiness, then we’ll give you a voucher to use on an alternative product. Just head to our warranty page, fill out the form and select ‘100 Day Pleasure Guarantee' in the subcategory field. Our Customer Care Team will be happy to help.
You can find the form here: https://www.we-vibe.com/us/satisfaction-guaranteed
Kind regards,
We-Vibe Customer Care
Wonderful company
Wonderful company, team and individual who approached me for the partnership and fantastic product
19 september 2025
68 yo with prostate surgery.
They cut a couple of crucial nerves in surgery. This device greatly helps with achieving orgasm. And she likes it too. Well made with plenty of battery life. Tip: Keep the vibrations low and light at first. Highly recommend.
30 september 2025
Not the same as the first one I bought…
Not the same as the first one I bought five years ago!
1 maj 2025
Svar från We-Vibe
Hello,
We are sorry to hear that you are not satisfied with your order.
If a sex toy you purchased from our official Womanizer online shop does not improve your sexual well-being, we will give you a voucher to use for an alternative product.
Please visit our warranty page, fill out the form and select "100-day warranty" in the subcategory field. Our after-sales service team will be happy to assist you.
https://www.womanizer.com/us/5warranty
Kind regards,
Womanizer Customer Service
Good product....app totally sucks .very…
Good product....app totally sucks .very buggy and hard to connect. Tried numerous times. Also, will only connect for play with partner over wifi. That sucks. I have purchased 3 we/vibe products. I will purchase no more because of the app subpar performance. Very disappointing in an otherwise promising product.
30 juli 2025
Svar från We-Vibe
Thank you for taking the time to leave a review.
We are sorry that you are having difficulties using our app, there has been a recent update that has temporarily affected some users.
We have contacted you directly to try to get this resolved for you.
Kind Regards
We-Vibe Customer Care
Svar från We-Vibe
Thank you so much for taking the time to leave a review.
Its great to hear that you were happy with our service.
Kind Regards
We-Vibe Customer Care Team
Svar från We-Vibe
We are sorry to hear that your wife is unhappy with her product.
We have reached out to you directly to see how we can resolve this for you.
Kind Regards
We-Vibe Customer Care
Delightful to deal with
Very easy to choose what products are availible. Lots of helpful videos and instructiom. Orders filled promptly
29 september 2025
Conforme et dans les délais
Produit reçu dans les temps et conforme à la description faite par le site.
1 september 2025
Svar från We-Vibe
Bonjour,
Merci d'avoir pris le temps de laisser un avis.
Nous sommes ravis d'apprendre que vous êtes satisfait(e) de votre achat.
Nous espérons que vous apprécierez votre commande.
Cordialement,
Service clientèle We-Vibe
Svar från We-Vibe
Hallo,
vielen Dank, dass Sie sich die Zeit genommen haben, eine Bewertung abzugeben.
Wir freuen uns, dass Sie mit Ihrem Einkauf zufrieden sind.
Wir hoffen, dass Ihnen Ihr Kauf gefällt.
Mit freundlichen Grüßen,
We-Vibe Kundenservice
Awful not responding to query
22 september 2025
Omdöme utan inbjudan
Svar från We-Vibe
We are sorry to hear that you have been unhappy with our service.
You replied to us on 19th September, we are sorry we did not get back to you on Friday afternoon, our team do not work weekends and you received a response today Monday 22nd September, after the matter was escalated to someone who could help you.
There was an error with the returns link and as you had been waiting to get this resolved we arranged a refund for you.
We are once again sorry that you have been unhappy with the way that this has been resolved.
Regards
We-Vibe Customer Care Team
This company completely scammed me
This company completely scammed me. I bought the Melt 2 and it didn’t connect to my partners phone. They suggested an alternative for me and it wasn’t even one that could be used remotely. I’m livid and close to tears cause I just wanted something I could have with my partner but instead I’m out $170.
11 september 2025
Omdöme utan inbjudan
Svar från We-Vibe
We are sorry to hear that you have been unhappy with our service.
You have not left any details so we can not contact you about this.
There is a issue with our app that is affecting some customers where the app is not connecting. We are working hard to resolve this and it will be fixed soon however we do not have a date that we can give you at the moment.
As a goodwill gesture we have been offering to send a free gift to to our customers effected by this where they can choose an alternative toy.
We are aware that this does not solve this temporary issue and we are sorry that you feel this way.
Kind Regards
We-Vibe Customer Care
They use Evri, no ability to contact anyone for support
They use Evri. That should tell you a lot.
On my part it does seem that somehow my address managed to go in wrong so that there was a postcode and a street but no number.
IT took longer than the estimated 1-3 business days for the deliver to even be attempted, any notifications for changes in delivery status were hours or days behind when they changed on Evri's site.
I got an update about a week after ordering that the delivery driver didn't have an accurate address, I immediately used the "deliver to a neighbor" option to select my address so I'd get my delivery at some point.
Another week went by with no update, I tried to contact we-vibe about this or get any information.
The options for we-vibe support are to engage with an "AI" chatbot that doesn;t help in any way shape or form, constantly asks for validation information even when already validated in the same conversation chain, and doesn't skip validation if you're already logged in, it offered to create a support ticket, asked me to validate for the third time, then failed to create one. Useless.
Eventually found a link to a support form whereby someone will get back to me within 5-10 business days
MEanwhile it's been about two weeks since I ordered the product, haven't received it, suddenly got a notification from the delivery company that it's "delayed" (really? I never noticed) and the following day that it's going back to the sender with no explainaing or further delivery attempts even though I gave the correct information after the first problem was identified.
Evri will not allow you to update the delivery address directly stating that you need to contact the sender for this, but you can't contact the sender because we-vibe do not respond for over a week.
14 days later, no item, no reason for the delay or the return to sender, and no update from we-vibe.
22 augusti 2025
Svar från We-Vibe
We are very sorry that you have been unhappy with our service.
The order could not be delivered as the address was incomplete.
We are also sorry that our chat bot did not create a ticket for us to contact you, we will pass this on to our Tech team to look into.
You were refunded for this order as it was sent back to us.
Kind Regards
We-Vibe Customer Care Team
Customer service amazing
Customer service amazing! Ordered the WeVibe Nova 2 — had it for a year, but soon the toy grew extraordinarily loud, took ages to charge and grew hot to touch despite little use. Customer service sent me a new one free of charge and it is in peak condition. Excited to use!
27 augusti 2025
Omdöme utan inbjudan
Svar från We-Vibe
Thank you for taking the time to give us such great feedback.
Its great to hear that you have been so happy with our service.
Kind Regards
We-Vibe Customer Care
Great company to buy from.
Great company to buy from.
Easy to navigate website.
I've ordered three times from We-Vibe, always very pleased with my purchases.
Top quality products, made from premium body-safe materials.
Easy to download the app & sync to your toy too.
Found the syncing process very easy to set up via my mobile device & toys.
13 augusti 2025
Svar från We-Vibe
Thank you so much for taking the time to leave a review.
We are happy to hear that you have been so pleased with our products.
Kind Regards
We-Vive Customer Care Team
Nova 2 - highly recommend
It almost wouldn’t be fair to not give a shout out to the Nova 2 Rabbit. Amazing!!! Very very happy with it. I didn’t purchase the item to use with the app so that has not been a factor. I also still have not charged it, and I am hoping that once I do, there won’t be issues with that piece as some others noted.
19 augusti 2025
Omdöme utan inbjudan
Svar från We-Vibe
Thank you so much for taking the time to leave a review.
Its great to hear that you are happy with the Nova 2.
Please let us know if you need further help with anything.
Warm regards
We-Vibe Customer Care Team
Their products are great
Their products are great but I wish there was more of a range of products for men.
31 juli 2025
Svar från We-Vibe
Hi there,
Thank you for taking the time to leave a review.
Our product team is always working on possible new products and range diversity.
Your feedback will be passed on to the team.
Thank you again for your feedback.
Kind regards,
We-Vibe Customer Care
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.