Waydiy Omdömen 

Not heard anything for two weeks since order placed and phone turned off. Had to go through bank for refund

I ordered something from this company and waited a few days and i received an email saying it’s cancelled and I still didn’t recieve the refund. It had been a week and I still haven’t heard anything back from this company. I have even emailed them about the refund and I haven’t gotten anything back from them. Disappointing experience do not order.

I received my second order for jeraf toy, thank you

Terrible experience… ordered a present for my granddaughter’s birthday…which has not arrived .. they do not reply to emails and the mobile is switched off … have spent £49.99 and have no idea when or if this will be delivered.. do not order or gave anything to do from this dodgy business

I Haven’t received my order and no payment or acknowledgement received when I made payment. I’m now worried that I don’t have the presents in time for my little girls birthday and can’t afford anything else. These reviews and customers stories are so upsetting. If you can’t carry business out then don’t sell it. It’s not fair on people. Please respond back to my email and process my refund.

Delivery took ages. Jellycat is fake, yet charging same price as a real one. Will be going through PayPal for a refund.

Complete scam. I ordered a jelly cat bunny for the price of £40,they had taken the money from my bank and no dispatch email. When I queried this they said they had ran out of stock and refunded me. When I checked the website literally after I read the email they had increased the bunny to £80, think it is appalling and utterly disgraceful. Would never buy from a company like this. AVOID AVOID AVOID!

Trying to return my purchase after it arrived almost 4weeks after order made. Total radio silence when attempting to contact . After paying £30 for a fake jelly cat, I am not happy. Stay well clear of this site.

I placed an order in December. I've yet to receive it. I have also emailed several times enquiring where the item's are or the option of a refund!

So I ordered a Timmy the turtle jellycat plush toy , it has arrived with no tags nothing , it’s fake, I can’t see my past order on website they didn’t send me any emails confirming my order or anything, Not happy :(

Awful customer service - I ordered an item worth approx £50 over a month ago. When I chased it up as I had no further notification of shipping, the reply was immediate to say the item had been out of stock but was ‘suddenly’ back in stock and if I still wanted it or a refund. I said a refund and have since chased this up twice with no response. So I am £50 out of pocket and my daughter without her birthday gift. Avoid this site at all costs.

Complete scam! Do not order from this company, they send you cheap Chinese counterfeit, I suspect their not even uk based, try to return to process an refund & have gone silent, will have to get my money back from PayPal now, will report to trade & standard, hopefully get the website taken down to stop anyone else getting scammed,
Don’t listen to any positive reviews below they are most probably fake!

The product arrived in decent condition. I didn’t face any big issues.

The item arrived and it works fine overall.

Ordered 2 items, received 1 after 30 days, still not received the second item. Item received looks 100% counterfeit. Customer service emails bounce back, phone switched off. Reported to trading standards. Complete scam!

Avoid!!!!!! Made a purchase and asked for a refund as it wasn’t what I thought it was seller went quiet and I haven’t received my refund after 4 weeks. Now trying to get my money back through Klarna and ignore positive comments on here from Mohamed your not convincing anyone. Scam scam scam

Placed an order and yet to have it delivered. Have emailed several times with no response. Terrible customer service! Order placed on 2nd December Take money then no response avoid at all cost. Now having to go through my bank to obtain money

Needed a refund but gone silent do not order

I should have read the reviews before purchasing!!
I should have read the reviews I have been caught out by this website. Purchased a hJelly Cat, no delivery! Company has now gone silent. Lucky that I purchased on my credit card. Please do not use this site.

I should have read the reviews before purchasing!!! I have been caught out by this website. Purchased a hard to obtain Jelly Cat, no delivery! Company has now gone silent. Lucky that I purchased on my credit card. Please do not use this site. I hope people read these reviews before parting with your money.