J'ai réservé un vol où j'avais juste une heure pour faire le transfert d'un aéroport à un autre tout en récupérant ma valise après réservation. ils ont jamais rien voulu faire car j'ai raté l'avion pa... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
It was difficult, but it worked out. After completing the purchase, I didn’t receive a confirmation email. The AI that handles customer support requests is not user-friendly at all (it makes... Se mer
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I made a booking since the 2nd of April 2026 and still hasn’t received any confirmation till today the 10th of April. And we wi be travelling in the next few days.. Hope we are going to receive confir... Se mer
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L'assistenza di Anastasia è stata ottima per il rimborso della prima tratta aerea da Muscat al Cairo,purtroppo però non abbiamo avuto il rimborso e neanche notizie riguardo la seconda tratta volo Cai... Se mer
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WAYA helps you book connected flights with different airlines in one simple search. Whether it’s a last-minute trip or a work journey, you’ll find flexible and affordable options with ease. Add ConnectSure powered by Dohop, for connection protection and full support if your journey is disrupted. It’s the best way to access our dedicated support team when you need it most. Powered by Dohop, WAYA makes planning feel simple and full of possibilities
Kontaktuppgifter
Katrinartun 4, 105, Reykjavik, Island
- service@waya.travel
- waya.travel
3,2
Medel
74 omdömen
Har besvarat 79 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
J'ai réservé un vol où j'avais juste…
J'ai réservé un vol où j'avais juste une heure pour faire le transfert d'un aéroport à un autre tout en récupérant ma valise après réservation. ils ont jamais rien voulu faire car j'ai raté l'avion par leur mauvaise organisation et il pense que c'est ma faute. Fuyez cette compagnie !!!!!
14 april 2026
Omdöme utan inbjudan
Svar från WAYA
Bonjour Adam Brunet
Nous sommes sincèrement désolés d’apprendre votre expérience et comprenons votre frustration face à cette situation.
Après vérification, votre correspondance respectait le temps minimum requis pour un transfert en self-connection à l’aéroport de Aéroport Adolfo-Suárez Madrid-Barajas. Les vols ont opéré globalement comme prévu, et le second vol a même décollé avec un léger retard.
Nous tenons également à préciser que votre réservation ne comprenait pas de bagage en soute, ce qui signifie qu’aucune récupération ni réenregistrement de bagage n’était nécessaire.
Dans le cadre d’un self-transfer, les correspondances impliquent un passage entre terminaux ainsi que certaines étapes de contrôle. À Aéroport Adolfo-Suárez Madrid-Barajas, le trajet entre les terminaux 4 et 1 peut parfois prendre plus de temps selon l’affluence et l’organisation sur place.
Nous comprenons que vous ayez fait de votre mieux pour attraper votre vol et regrettons sincèrement que cette correspondance n’ait pas pu être effectuée.
Nous vous remercions pour votre compréhension et restons à votre disposition pour toute question complémentaire.
Cordialement,
Votre équipe de support Dohop
Booking confirmation not available.
I made a booking since the 2nd of April 2026 and still hasn’t received any confirmation till today the 10th of April. And we wi be travelling in the next few days.. Hope we are going to receive confirmation before the travelling date. The confirmation was just confirmed today the 11th April, I was told I misspelled my email. All sorted for now.
10 april 2026
Omdöme utan inbjudan
Svar från WAYA
Hi Gabriel Femi,
Thanks for your review.
Please expect an email from service@dohop.com (handling Waya bookings as well) on Ap 11, 2026 regarding your review and the instructions on how to correct your email address.
Kind regards,
The Waya Customer Care Team
It was difficult
It was difficult, but it worked out.
After completing the purchase, I didn’t receive a confirmation email.
The AI that handles customer support requests is not user-friendly at all (it makes you waste a lot of time).
After hours of trying, I managed to retrieve the PNRs.
I would only consider buying again if the price is significantly better.
7 april 2026
Svar från WAYA
Hi Agenor,
Thanks for your review.
We are happy to have been of help for you via email 1262468.
Your feedback is invaluable to us.
Kind regards,
The Waya Customer Care Team
Svar från WAYA
Hi Paul,
Thank you so much for your fantastic review!
We’re delighted you had such a great experience with us. If you feel inclined, please do share your experience with friends and family. Looking forward to serving you again!
Warm regards,
The Waya Customer Care Team
Tried booking self transfer flights
Tried booking self transfer flights. Waya confirmed the second non-refundable flight, then tried to change the price of the first flight by $120 after I had confirmed and was waiting for payment.
Price was not actually changed because I booked the same flight for the same price on another website after the fact. Scammed me out of the service fee even though the booked flight was now useless to me.
5 april 2026
Omdöme utan inbjudan
Svar från WAYA
Hi Matthew,
We’re truly sorry to hear about your experience.
We take your feedback seriously and would like to iterate what was communicated to you in our email 1262877: we processed a service fee refund and provided you with a link to the Dohop Terms and Conditions, specifically Section 9: Price and Payment, clause 7.
Kind regards,
The Waya Customer Care Team
Payment taken but no tickets
Although the full payment was taken from my credit card, there was a payment issue according to WAYA and I did not receive the tickets. Made the exact same booking again with Kiwi without any issue. I did receive a refund.
26 mars 2026
Omdöme utan inbjudan
Svar från WAYA
Hi Dirk,
We’re truly sorry to hear about your experience.
We take your feedback seriously and would like to apologize for the fully failed booking if that was the case. Your feedback helps us improve, and we’re committed to ensuring this doesn’t happen again.
Kind regards,
The Waya Customer Care Team
У меня отменили рейс ..
У меня отменили рейс ... Но мне вернули все до копейки. Спасибо большое🙏
27 mars 2026
Svar från WAYA
Hi Tetiana,
Thank you so much for your fantastic review!
We’re delighted you had such a great experience with us. If you feel inclined, please do share your experience with friends and family. Looking forward to serving you again!
Warm regards,
The Waya Customer Care Team
Svar från WAYA
Hi Zuzanna,
Thank you so much for your fantastic review!
We’re delighted you had such a great experience with us. If you feel inclined, please do share your experience with friends and family. Looking forward to serving you again!
Warm regards,
The Waya Customer Care Team
Svar från WAYA
Hi Delievre Musuamba,
Thank you so much for your fantastic review!
We’re delighted you had such a great experience with us. If you feel inclined, please do share your experience with friends and family. Looking forward to serving you again!
Warm regards,
The Waya Customer Care Team
Svar från WAYA
Hi Naif,
Thank you so much for your fantastic review!
We’re delighted you had such a great experience with us. If you feel inclined, please do share your experience with friends and family. Looking forward to serving you again!
Warm regards,
The Waya Customer Care Team
Booked a flight with connection
Booked a flight with connection, the second flight got canceled by the airline, now I am trying to cancel the first flight and they say I have to talk to the airline, yet the airline says I have to talk to them and nobody does anything.
30 mars 2026
Omdöme utan inbjudan
Svar från WAYA
Hi Natalia,
We’re truly sorry to hear about your experience.
Please be kindly informed that we will notify you via email as soon as possible about a refund possibility of your valid flight, once we obtain this information from the respective airline.
Please allow us around 1-2 working days and we will get back to you.
Kind regards,
The Waya Customer Care Team
A Nightmare
Payment was processed three times but flight booking failed to materialise. Bank froze my card suspecting fraud. No support from WAYA. In fact the first I heard of WAYA was when being sent this customer survey. Indicative of how little they are aware of the poor service they have performed. I have no idea who they are. They have not formally identified or introduced themselves or got in touch but I guess they must be somewhere in the middle of this payment processing debacle. No coordination between the airlines, booking platform, payment gateway and WAYA. Spent many hours, phone calls, and emails having to provide supporting evidence of product payment between bank, two airlines, and DoHop who popped their head up only after the booking failed to materialise. Who are DoHop? Presumably they are also somewhere in the middle processing payments. A partial refund eventually happened from DoHop but not the airlines, two flights, tow sets of payments, one disaster, no booking. Do not contact me again WAYA unless you intend to offer me compensation for what was a throughly distressing affair especially as I was forced to book the flight three times before I realised there was a fault in the system. I have no idea what it was as no WAYA representative or any other participant have explained or bothered to communicate. In fact when contact the two airlines they had no record of the booking. DoHop eventually reversed the payment booking.
29 mars 2026
Svar från WAYA
Dear Customer,
We understand how frustrating this situation was, especially with payment uncertainty and no confirmed reservation, and we assure you that our aim is to clearly explain what occurred and how such cases are handled.
WAYA is a travel booking platform powered by Dohop. Neither WAYA nor Dohop is a bank. If a bank does not authorize a payment, a reservation cannot be confirmed. Authorization decisions, fraud flags, and card restrictions are made solely by the issuing bank and are outside the control of WAYA or Dohop.
No payment was successfully captured. Any amounts seen on the account were temporary authorizations only, which expire or are released by the bank when a transaction does not complete.
Airlines are only paid once a reservation is fully confirmed and ticketed. In this case, no tickets were issued, which is why the airlines had no record of any booking. These processes are standard across airline booking and payment systems.
For any future attempt, the booker needs to clear their browsing history and contact their bank to resolve any card-related issues before starting a new booking from scratch.
We hope this clarifies the situation for you and for others reading this review.
Kind regards,
WAYA Support
Tout a été respecté
Tout a été respecté. Tres bon accompagnement pour résoudre un problème avec Ryanair
28 mars 2026
Svar från WAYA
Dear Jean,
Thank you for your review and positive feedback.
We are pleased to hear that everything was respected throughout your journey and that our support team was able to assist you effectively with your Ryanair-related issue. Knowing that our efforts helped resolve your problem is very important to us.
If you have any further questions, need assistance with future bookings, or would like to share more details about your experience, please feel free to contact us at service@dohop.com. Your feedback helps us maintain and improve the level of service we provide.
Kind regards,
WAYA Support
We have booked a return flight for 2…
We have booked a return flight for 2 from Nagpur to Srinagar and dohop confirmed it later we found Srinagar to Delhi booking was missing so we complain this and they redress it . Unfortunately we have to cancel this trip due to some reason, airlines have refunded some amount to booking Agency, we mailed this to Dohop, now they are not responding my booking id was NKC7GLRM Hope they will redress my this problem
20 mars 2026
Svar från WAYA
Dear Satendra,
Thank you for sharing your experience. We understand how frustrating it can be when plans change and you’re waiting for clarity regarding the refunds. We’re here to help clarify the situation as best as possible.
Please see below:
A. Airline refunds are handled according to the airline’s fare rules and are returned through the original payment flow used for the booking. If an airline has confirmed that a refund was processed, it may still take time for this to be reflected, depending on the payment route and banking timelines.
B. If you’ve received any written confirmation from the airline regarding refunds for your flights, please reply to the same correspondence with those details so our support team can proceed with the necessary steps.
Kind regards,
WAYA Support
They are extremely unprofessional
They are extremely unprofessional, completely non serving your purpose, made only to take your money, better to book through the airline
22 mars 2026
Omdöme utan inbjudan
Svar från WAYA
Dear Mutasim,
We understand that you’re disappointed with the refund outcome and recognize how stressful it is when travel plans are disrupted due to circumstances beyond your control. We want to assure you that your booking was reviewed carefully and handled strictly in line with airline rules.
To clearly explain what applied in your case:
• We assisted with refunding the flights that were canceled due to force majeure affecting travel to and from Amman. These refunds were processed solely under the airline’s cancellation policy.
• As the disruption was classified as force majeure, ConnectSure did not provide coverage for the remaining flights that were still active.
• Any cancellation request for the remaining active flights was considered voluntary and subject to the airline’s fare rules, which for low-cost carriers such as Ryanair generally means no refund because the airline’s administrative fee is higher than the refundable taxes.
While we regret that the outcome did not meet your expectations, the case was handled correctly and strictly in accordance with airline fare rules, and ConnectSure was assessed in line with its terms and conditions. Booking directly with the airline would be subject to the same conditions for active, non‑refundable tickets.
Kind regards,
WAYA Support
L'assistenza di Anastasia è stata…ottima
L'assistenza di Anastasia è stata ottima per il rimborso della prima tratta aerea da Muscat al Cairo,purtroppo però non abbiamo avuto il rimborso e neanche notizie riguardo la seconda tratta volo Cairo Roma di cui non abbiamo usufruito. Le chiederemo di attivarsi affinchè anche la seconda tratta con la compagnia Wizz air possa esserci rimborsata. Restiamo in attesa di riscontro
Cordialità Angelini e Lorenzi
21 mars 2026
Svar från WAYA
Dear Angelini,
Thank you for your review and for your kind words about Anastasia’s assistance. We’re glad to hear that the refund for your first flight from Muscat to Cairo was handled smoothly.
We understand your concern regarding the second leg from Cairo (Sphinx) to Rome with Wizz Air. As noted, this flight has already been successfully booked. Since we act as the booking facilitator, any cancellation or changes to this segment need to be requested directly with Wizz Air, as they control the ticket after issuance.
We appreciate you taking the time to share your experience and your feedback, which helps us continue improving our service.
Kind regards,
WAYA Support
Svar från WAYA
Dear Barbara,
Thank you for your review and feedback on your experience with us.
We are pleased to hear that you found the communication to be fine, and we appreciate you taking the time to share this with us. We are always working to improve both our communication and the overall service we provide, and feedback like yours helps us understand what is working well.
If there is anything specific you feel we could improve, or if you need any further assistance, please feel free to contact us at service@dohop.com with your booking details.
Kind regards,
WAYA Support
Flugtickets nie erhalten
Ich habe gezahlt, aber meine Flugtickets nie erhalten.
4 mars 2026
Omdöme utan inbjudan
Svar från WAYA
Dear Lea,
Thank you for your review, and please accept our apologies for the delayed response.
At this time, we’re unable to locate a booking using the name shown on this review. To allow our customer support team to check the records and review the case properly, please contact us directly at service@dohop.com using the email address used during booking and include any booking reference or payment details, if available.
Kind regards,
WAYA Support
Ik heb hier een vlucht op geboekt
Ik heb hier een vlucht op geboekt. Betaald, maar tot op heden nog steeds geen bevestiging gekregen van de vlucht. Als ik de klantenservice wil bereiken hoor ik helemaal niets en krijg ik een ai bot aan de andere kant. Waardeloos
3 mars 2026
Omdöme utan inbjudan
Svar från WAYA
Dear Johan,
Thank you for your review, and please accept our apologies for the delayed response. We’re also sorry for the inconvenience caused by the unsuccessful booking attempt.
As clarified by our customer service team during the chat, the booking did not complete successfully, and no flight tickets were issued. Since the flights were not booked, all related charges were automatically refunded by the system in one transaction.
If you have any further questions or need assistance with making a new booking, you’re welcome to contact us at service@dohop.com.
Kind regards,
WAYA Support
Exceptional personal service
I did purchse a transfer conntction insurance. One of my connecting flights was shedule changed which broke my connection. Waya gave me great assistance in resolving the matter.
2 mars 2026
Svar från WAYA
Thank you for highlighting the support you received when your flight schedule changed and affected your connection. We are glad WAYA was able to assist you effectively during this situation. Our goal is to ensure smooth travel experiences even when unexpected changes occur. If you have any further questions about your insurance coverage, feel free to ask.
The WAYA Team
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