Watch Repairs USA Omdömen 

These people are absolute crooks. They had my watch for over a year (July 2025-9/22/26). First with one issue (date), but when they fixed that they broke it in another place (chrono second hand). Sent it back again and it came back not only with neither problem fixed but also 3 days (9/25/26) after receipt the hands fell off, all 3 of them (that is now yet a new issue). And now today (9/28/26) the mainspring doesn't work, so I can't even wind the watch. They completely destroyed this watch in every way possible. I personally believe they did this on purpose because I got impatient with them after over a year without my watch. I kept calling, leaving messages and when they finally responded, they said they had been waiting for parts and are now working on it. Months more went by, I called threatening with a lawsuit. They responded by being verbally hostile and subsequently sent the watch back stating that ALL issues were resolved. This watch is now completely unfunctional. The date doesn't work, the chronograph second hand resets to the 5 tick mark. The hands are floating around loose in the case (I got a local place to fix the hands) and now I discover the mainspring issue. I don't think watchrepairsusa.com could possibly be this incompetent, which is why I think they purposefully sabotaged my watch. This is a $1200 mechanical watch. These people should not be in business. PLEASE do NOT do business with these people!

Like many others, I should have researched this company. Unfortunately, they've had my watch for 7 months with no updates. I exchanged emails with their allegedly customer service, which was a farce. Basically ignored my demand to return the watch. I filed complaints with my credit card company and the Illinois State Attorney General. I believe the watch to be stolen, as it was a valuable vintage watch. As of today 9/23/26, no communication from this company. Do not use them if you value your timepiece. Also, check the Better Business Bureau and you'll see similar complaints. They have an F rating.

⚠️ DO NOT TRUST THIS SHOP: Scams, Property Damage, and Hidden FeesPlease look closely at the recent reviews before leaving your items here. This watch repair shop is actively scamming customers.There are hundreds, if not thousands, of complaints outlining the exact same pattern of behavior:Property Damage: They routinely damage expensive timepieces. Recently, multiple customers provided undeniable photographic proof of the destruction, yet management flatly denied it, claiming "there is no damage."Surprise Up-charges: They hold items hostage and hit customers with massive, unexpected fees after quoting a much lower price.Save yourself the money, stress, and heartbreak. Take your watches to a certified, reputable professional instead. This place needs to be investigated.

Watch Repairs USA lost my watch. They claimed it was shipped to me and provided a tracking number that UPS said never existed. When probing more they have stopped responding. Do not send any repair to them.

LONG LONG DELAYS. RUDE CUSTOMER SERVICE. NEW MOVEMENT PUT IN WATCH AND IT RUNS SO SLOW IT'S USELESS...DO NOT..DO NOT USE THEM

Grossly overpriced. I sent my pristine Hamilton Khaki Quartz watch for repair. The watch is fitted with a middling Ronda ETA 955.112 quartz movement that requires minimal disassembly to clean the gear train and apply fresh synthetic oil to jewel pivots and rotor steps. A basic three-hand movement - no Chronographs or Complications. Their estimate for routine service was $329.99. I could buy a NEW movement for $70. I won't characterize the value of their services other than to note that they do have a really first class website.

I sent my Rolex to Watch Repairs USA in May 2026 and received an estimate of $919.53 for a new crystal and an overhaul. I paid the estimate. I have never received a date of return and today, 22 August 2026, I received an email asking for updated billing information. When I clicked on the link, it showed information of someone else. I did not furnish any additional information and will probably lose my money and my watch. What an awful company. I have reported it and hope that they are put out of business. What a scam. They trick you into sending in your watch and then hold it for ransom.

I am going to add another negative review of this "company" since it's all I can do to vent my frustration (in addition to reporting them to the BBB). I too am at a loss as to why I didn't scan the reviews first because I always try to.
I sent them a Hamilton Kahki model which needed the crystal replaced. I packed it securely with a cover over the watch face for protection with the second hand still working and moving freely. They told me that the watch was not functioning properly and required complete servicing. They wanted to do a quartz motor repair, repair the circuit board, check parallelism, clean and re-oil. They also told me that due to the design of the watch case, water resistance could not be guaranteed! Price: $350.
And all this for a watch which I had for over a year that was working perfectly!
To top it all off, the watch would take 2 to 3 months for repairs because they still needed to get the parts. And that's on top of the three weeks it took them to get back to me with the "estimate".
It's probably fitting that their Customer Reviews section sent me to their location on Google maps!

This company is a scam and I learned the hard way post over 700’dollars in fees
Sent my Waltham Jan 2025 for
complete overhaul $419.99
Crystal replacement $79.99
Dent repair $99.99 (not repaired and returned with dent)
Case detailing $49.99
Total with shipping $690.44
Includes 0ne year common sense warranty
One month later watch could not be wound. Called them and they said the warranty is in effect and covered
Sent back, email from them saying a jewel came loose and not covered under warranty ! Another 150 sent to repair. Watch returned again and still not working.
I have since found a local horologist and would never use Watch Repair USA again. I asked to discuss with management to receive no response
I see where others have had the same or worse experience.

I had a very bad experience with this business. The crown had come out of my wristwatch. Supposedly they started working on it on 2/11/2026. After a long hassle with them, I finally received my watch on 7/25/2026. They are very rude and are not a reputable company. They also have an F rating with the Better Business Bureau. I will not be doing any business with them again!

I sent this company my watch to have a link added to the band. They had the watch for 2 months and said it would be eight more weeks before they could get the link to repair the watch. They are ridiculous I was lucky to get my watch back I was afraid they would just keep it I called them everyday was the only reason that I got the watch back from them. Avoid them at all costs! Great advertisement on their part but also a scam. They should be grossly ashamed of themselves. Don't let there add for you. Very unprofessional company if it even is a company. They will give you nothing but the runaround.

Sent classic UDT watch in for repair estimate. They quote almost $1,000 cost but won’t guarantee if watch will be waterproof and suggested to keep watch away from water, and extended time to complete repairs. WTF??
Rep only read the company script, never addressed my questions/concerns.
Stay away from this clown company!!!

WARNING ‼️ DO NOT USE THIS SERVICE!! They took my money and my watch and never returned either! Order #437567.

I am kicking myself for not looking at these reviews before paying these thieves to rebuild my watch. Four months after paying over $400 I have no watch, no updates, and no answers from customer service. A complete ripoff. Stay away from these criminals.

An update. After multiple attempts to either get my watch back repaired or get my my money back, I warned them that I was going to file a fraud claim. Still no response, so I filed a complaint with PayPal, which was how I paid. After more time and still no response, PayPal reversed the charge and issued a refund. Two weeks later, I got a “revised estimate”, saying my watch was ready after almost 5 months. What crooks.

I read other reviews prior to sending my 2 watches for a new battery (both vintage Jaz brand from the 80’s with hard to find tools just to open the back). I expected to wait but if they did qualify work, I was willing to wait. I still haven’t received them back…it has been over 6 MONTHS. The “free shipping” is only to send them your watch, if you want the watch back, you pay more shipping, I read that, that’s fine but it’s deceptive. I also was charged about 3 months after sending them my watches an additional fee for “repairs’. I would never use this company again. The only thing positive I would say is that they do respond to my emails. I was going to wait until I got my watches back to write a review but…I have no idea when that will be. Poor service.

Was told 10 - 14 weeks. Now 20+ weeks with no end in sight. Have requested the watch be returned fixed, not fixed, together or in parts, return the watch. No response.

Sent in my Tissot sport watch to have the case back gasket and the case back installed and checked for water resistance. Received an email about the movement being dead. Told me that for $375 they would replace it. I asked them to return the watch as is. I paid for the return postage. A day later they emailed me an offer of $75 off. which I rejected. About a week later my watch was returned as I sent it except it was not working. So I decided to replace the battery. lo and behold the watch sprung to life. I decided to give Watch Repair USA the benefit of the doubt and waited a couple weeks. As I write this review I am looking at a perfectly working watch. Very disappointed in Watch Repair USA and will not do business with them or recommend them.

Watch Repairs USA is a scam. They are thieves who steal parts of expensive watches.

I sent them my Dior watch for repair a few years ago. This was a wedding gift! The case back had an issue & needed repair. My original documentation clearly states that the case back would pop open. They got back to me saying that the case back needed to be “replaced”. I agreed expecting the original Dior case back to be returned,. When the watch came back it had a cheap silver case back and I never got the original Dior case back sent to me. They stole it.

Additionally, the repair they did was of such poor quality that now no-one is able to open the watch to replace the battery. When I put an honest review of their bad service, they invited me to send my watch back.

So, a few weeks ago, I sent my Dior watch with the explicit instructions that they simply fix their own mistake & re-install the case back properly so I can get the battery replaced in my own.

They have been awful in terms of customer service. Per my last communication, they expect me to pay for this work and are not sending my watch back.

I want my Dior watch back before they steal more parts from it. And I expect the case back which they installed to be in proper form so I can get the battery replaced wherever I want.

They do such shoddy work and are completely untrustworthy. This should serve as a warning to anyone considering using Watch Repairs USA. They also owe me my original Dior case back.

i paid $500 last time for a horrible job where my Dior case back was also stolen by them.

Unfortunately, all of the single star votes are too high for these grifters. I sent in a Seiko watch that is difficult to service being a diver's watch, but was reassured by Sandra Grady that they did indeed work on all Seiko watches, and that a normal battery change and cleaning would bring the watch up to manufactures specifications. The price seemed high, over $400, but I thought it would be within range if the watch received first class attention. What huge mistake on my part. After over four months (as of this date) not only has the watch not been fixed, they could not confirm that the watch was in their possession. It makes one think that they send all their work out....destination unknown. I was able to contest the payment, but no watch, and no idea if I will ever see it again. Filled out form with Illinois Consumer Affairs, and will do the same with BBB. Thinking about filing a police report. In short, stay away from these idiots, and let us hope that their business suffers a total collapse before more "customers" face a similar fate. All facts stated above can be confirmed by email. This business is pure $hit. Truly.

I'm going to report contrary to the going story here.

Sent a 1939 Lord Elgin that was in rough shape in for repair. I sent it in before reading reviews, and I was more than a little nervous once I started reading up on Watch Repairs USA.

After the estimated 6 months, the watch was returned working, good amplitude, low beat error (0.3ms), and timekeeping is better than what I thought they'd manage. The vintage NOS watch strap that went with it came back just fine. I sent them a donor movement for parts, and that was returned as well.

Cost was $300ish which is fairly cheap. For reference, a local (albeit exemplary) watchmaker is working on a Movado for me at the rate of $600 for 8 months of wait.

I don't want to disparage any else's experience with Watch Repairs USA, but I have to wonder if people would have a better experience if they realized that watch repair is a slow process (esp if trying to find parts) with long backlogs, and never has a certain outcome. You're paying for someone to try and repair your watch, for which there may not be a fix even after a lot of work.

Local watchmakers damaged this movement, but these folks got it working, and did it for the original asking price, and in the rough length of time they estimated.

We'll see how it holds up (it is 87 years old), but as of now, I'd use their services again.