Watchlyx Omdömen 

Same old story, ordered a watch December, apparently lost in transit, requested a refund, apparently they are looking into it and escalating it to see what the status is blah blah blah you then don't hear from them again unless you initiate contact and then you get the same rubbish but never any refund. Reported !!!!

Ref my Order 20706, there seems to be a conman theme on every review, lack of communication, fake watches etc etc, personally I would just like my promised refund back after having returned the watch nearly 2 months ago. I'll gladly respond positively, should I ever finally receive the refund. Despite numerous emails explaining my predicament it all seems meaningless to these people. Hope customers do read these reviews because this is the worst company

This company appears to be a scam and I strongly advise people to be extremely careful.

I ordered a Michael Kors watch from their website, but the item I received looked completely fake and very low quality. It was clearly not an authentic product. I also paid £15 for next-day delivery, but the package only arrived about a month later.

After receiving the item, I returned the watch immediately. However, the company has still not refunded my money. I have emailed them several times asking for a refund, but they keep replying that the case is “being investigated” and no refund has been issued.

Another major concern is that the company claims to have an address in central London, but it appears to be fake. The UK phone number listed on their website also does not work, and it is impossible to reach customer service by phone.

Because of this situation, I have now had to contact my bank to try to recover my money.

This company is highly suspicious and shows many signs of being fraudulent. Please be extremely careful and report this company if you have had a similar experience.

I purchased a watch from this company for the second time through their website. The first time, everything went smoothly — my order arrived on time and I had no issues at all.
Unfortunately, this second experience has been completely different. I paid extra (£15) for delivery, only for my money to seemingly disappear. Their website is no longer working properly, my order number suddenly “doesn’t exist,” and I have received absolutely no response to my emails since last Friday — despite their claim of a 24-hour response time. How many days does it take to respond within 24 hours?
At this point, I have no watch, no refund, and no communication. It’s incredibly frustrating and disappointing, especially as a returning customer who previously had a positive experience.
I will not be ordering from this company again. I only returned because my first order went well, but this experience has completely changed my view. I would rather pay more and shop elsewhere than risk dealing with this again. Lesson learned. Avoid. SCAMMERS!

Be assured your order will never be delivered to you

So be ready to loose your money

I order a watch 2 months back and it is still not delivered being delivered
And also I am not able to reach out to customer support

I purchased a Tag watch for my son’s 21st which is 19 December, the order was placed 26 November so I thought there was plenty of time. I did not receive the watch until 31 December so ended up buying another and thought I would return the original. I sent numerous emails asking where the watch was but received no response and the phone number listed on their site was not in service. When I received the watch I compared it to the replacement watch and something didn’t look right. I used the qr code on the tag attached to the watch and it came up with the Amazon site showing ear buds not a watch. I took it to my local jeweller and he said the inside of the watch belonged to a Rado. I wrote a review on Trust Pilot and received a threatening letter from Watchlyx legal department telling me to take the post down or I would be prosecuted and this could result in a 500,000 dirham fine or imprisonment. I took the post down and contacted Tag directly. The customer service department said they were aware of the situation with Watchlyx and suggested I send the watch to them for “servicing” so a full analysis could be carried out. I received notification from Tag that the watch was counterfeit. I am now going to my bank and a solicitor with all the evidence I have to pursue this matter. After the experience I have had with this company I would strongly recommend caution.

To anyone who has bought a watch from them, first get an authentication from a reputable dealer, you may have to pay a small amount but it’s worth it. Take the evidence to your bank and get them to investigate it as a fraudulent payment as selling counterfeit goods both in the UK and UAE is ILLEGAL. If you have purchased counterfeit goods from this company you are a victim of crime.

Iam absolutely gutted that I didn't read these reviews before ordering a birthday present me to you emails saying lost no order paid with PayPal got a chance to get me money back 😢

.NO REFUND ...I bought a Tag Heuer watch for over £1000.00 in December 2025 . The 20th January 2026 i was informed that the courier had lost the watch , so as they couldn't supply the same model the order was cancelled . I received after this date fictitious refund information as well as emails that turned out to be rubbish . It is now the 3rd March 2026 and no refund received . I have instructed my Credit card company to reclaim the funds with all emails and paperwork from this company . YOU HAVE BEEN WARNED , AVOID .

SCAM. Order never comes and emails are AI dating they can’t find your order number or email. AVOID !!!!!

Item not received. Will not refund my money. Claiming order has disappeared? Not showing on system!!

HA just had a watch delivered i didn't even order unless its the one i "Returned to sender" in january and it's gone back to sender return address aka "Edward" !!! PLEASE DONT EXCEPT delivery just send your order back "DONT" go threw there portal for re stock fee All watches are copys
SCAMMERS OUTRIGHT

Before I start, I have to tell you that Watchlyx is a scam. Never buy anything from them! I am not saying this lightly. Just check the reviews on Trustpilot and other websites.
I purchased an expensive watch from Watchlyx. The price ($1,300) was too good to be believed, but I was misled by the statements "authentication guaranteed" and the return policy on the Watchlyx website. I waited one month to receive the watch. Finally, I received a cheap replica, which permeated water after the first swim. Tag Heuer concluded that it is a cheap copy, regardless that it had some attributes of an original TH watch. It had a serial number of a watch produced many years ago, and the warranty of the original watch with the same serial number has expired many years ago. After few days of owning the watch I returned it. One month after I returned the watch, the refund is still not issued. They probably do not have the intention to follow their stated return policy.
I think that Watchlyx tricks customers by selling them cheap rerlicas at the price of original items. Moreover, they seem to not have the watches at the time of the order. They receive the order and just after that they produce a cheap replica, which explains the time delays. The company pretends to be in London, but their address is a PO box. We with my lawyer are looking for other victims to file a class lawsuit

Be aware off this Fake company the page is scam very professional made even the mention secure payments etc
When you place the order for expensive watch order number coming to your email with confirmation
Tracing number not working
After when you will not receive your goods same story we don’t recognise order number or email
I was stupid that I didn’t check this company before I purchased a watch !
Avoid
Avoid
Scammers!!!!

My Order #26743 They sold me a fake watch. This is a bogus company they sell fakes. I bought a Tag Heuer. It was broke when I received it so I sent it to Tag Heuer who told me it was not their watch but a counterfeit. I keep getting the round around for over a month from watchlyx.com that they are looking into to it. Nothing I was SCAMED paid $1100 for a $50 fake watch!!!!!

BE VERY CAREFUL
FAKE AND SCAM.

I order a watch and they didn't provide or found a solution to return the money back.

The costumer service is very bad, they justify always saying they didn't got the order, and after I present all documentation, confirmation mail, invoice, back status with the payment all mails changed... Etc.
They disconnect the site, no longer online, and stop replying to my mail request.
I lost 1070£
And the big issue is we don't have so much to base and report to correct authorities.

Fake company with AI-based customer support. I ordered a watch and can see the order in my account, including the tracking details. However, since it had not been dispatched, I contacted customer service.

The AI customer support agent claims there is no record of my order. When I provided the direct link from their own website showing the order details, the agent responded that it cannot access external websites.

This is highly suspicious and should be reported.

Guaranteed 100% authentic until you buy something then they can’t guarantee authenticity due to the way they source the watches. I ordered a watch in November as of 24th of February I still haven’t had a watch or my money back. After being ignored for weeks had to get my money back via the bank, which they decided to dispute a month later. Con artists peddling fake watches with lies and non existent customer service. 🤮

No STAR. Beware of Watchlyx they are fake AI generated communication
Fraudsters
I have contacted Banks and consumers rights as well as going to the Ombudman
They will take your money Stay clear
This is a warning to all you will loose your money. They will take your money and not respond

I had my watch sent off for a service after hearing bad things about this brand and it has been professionally verified as non-genuine by an Official TAG Heuer Service Centre. Upon submission for routine maintenance, the manufacturer issued a formal rejection notice stating the watch contains non-genuine parts and is not of authentic manufacture. As the item is 'not as described' and a counterfeit product.

This company is a joke. A scam. Don't believe the delivery date. My watch was delivered, but three weeks later, when I no longer needed it as it was supposed to be a birthday gift. When I tried to return it, I was informed I wouldn't receive a full refund due to a restock. I was given a PO Box address, but the courier couldn't return it to that address, so the watch was returned to me again. I tried to contact them but no response. Three months later, the company contacted me saying they saw in their system that the watch had been delivered three weeks ago and that I should check the safe areas around the house and ask my neighbors... Joke...