Watchlyx Omdömen 

Bought a Hugo Boss watch which will only run for a few minutes before the second hand gets stuck also the timer chronograph will not reset to the correct position i now think it’s probably fake.
Tried to do a return through the portal and it says my order number doesn’t exist.called the helpline number to speak to an ai 3 times who said my complaint would be escalated have heard nothing.i should have read the reviews. Unfortunately 1 star is the lowest I can give

In December of 2025 I ordered a watch from this company, it took almost two months to get the item which was listed as a unisex watch. I bought it for my sister's birthday. When it arrived it was clearly never intended for a woman's wrist and should not be sold as unisex. I contacted Watchly and they informed me I could have a refund. I went through the correct procedures and the return was approved. The watch was promptly returned and I paid extra for tracking. Thankfully because now over a month ago the watch was returned and signed for by someone at the company as I have the signature and receipt of return, however what I dont have is my money back. I have now sent three emails asking for my refund and funnily enough the thieves have not replied. I have escalated this as a fraudulent company and will be taking it further. Do not buy from these criminals.

AVOID AT ALL COSTS !!!! Ordered a watch it did say would take a couple of weeks when I scrolled to bottom of page after I had ordered it . but no order update on the tracking side at any point, emails they say they can't find my order number and ask for email address and just say the same response which is waiting for royal mail to update the tracking in uk which never happens phone number is a voice generated response not even a real person thank god I used my credit card to purchase as six weeks later and still no watch so my bank has now refunded me the money and chasing the company for reimbursement do not buy from this company

Do nottt trust the bad reviews about this website I ordered and read the reviews and was really anxious and ordered a refund with my bank but af tree r one month of the order I now have both my authentic watches seriously delivery is the only issues whe I tried to contact the website it said no order found but it just came today honestly so worth it if you order at least two months in advance

I bought this watch as a Christmas gift for my brother, but when giving it to him the seconds hand had fallen off — with no other damage whatsoever. This clearly shows the watch was faulty from the start.
I contacted the company to arrange a repair, and more than two months later the issue is still unresolved. I’ve repeatedly been told someone would look into the delay, or I’ve simply been ignored altogether. At this point, I wouldn’t even feel confident sending it back to them again, let alone trusting that I’d ever get it back — certainly not within any reasonable timeframe.
Extremely poor quality product backed up by even worse customer service. I would not recommend buying from this company.

i updated again my review from 1 star to 4 star
i ordered a TAG on March 7th

since March 7th there was no record online about my order but today, I got an email that my watch is out of delivery! (I was super surprised, did not expect that at all after my first order of TAG took about 2 months to get it!

So, it took total 13 days to receive my watch

Very satisfied with the watch
well packed, all cards and tags in there
Looked up the warranty and the warranty started last month.

Good Value for the price and I am very happy with the product
(Definitely I will go check the authenticity with an authorized dealer)

If I could give this company a minus review score I would. As per other reviews, the watch has never been received! I’ve emailed them 3 times now and they don’t respond. I tried to call and the line just goes dead. I paid for tracking and it tells me the page doesn’t exist. I tried to track my order on their website and it says my order doesn’t exist! This company is a total SCAM! Purchased for my partners 50th birthday present and he never received one sadly. I’ll be contacting the bank to try and retrieve my money and will be reporting them.

Theses people need shutting down asap. Steer well away.

Don’t buy! I bought 3 tag Heuer watches and they are all fake. One doesn’t work and they all came with counterfeit boxes. I’ve tried contacting them and they just go around in circles till they ignore you. Very disappointing

Absolutely disgusting customer service!
I ordered a watch it was delivered broken, contacted more than 10x over this and got the same response worded differently each time!
Issue still not resolved and 0 communication from the

ordered the watch on the 12th of february so to make sure it would definitely be here for my boyfriends birthday for 2nd of march. It’s now the 14th of March, over a month. I went to track my parcel 3 weeks ago and tracking was unavailable so I tried to email them, no reply back, very very poor customer service. I wish i checked the reviews before ordering from this website.
Order #33904

I sent my order back for a refund a month ago and still nothing????

SCAMMERS. I too bought a watch in February and now they say they can't find the order. DO NOT BUY FROM THEM

Glad to see Trustpilot are on to this company for fake reviews. I reviewed them last year but was removed. In my opinion they are a terrible organisation to deal with and should be banned from trading

SCAM alert this company is big scam don’t buy anything from here..

I bought a watch worth £487 on 8th February 2026. And now they are saying that they can’t find my order.

Contacting them isn’t possible.

Be aware this is big SCAM

SCAM DONT PAY AS YOU DONT RECEIVE ANYTHING. THEY DELAY IN EMAILS. SCAMMERS

Ordered on the 1th june. Not been dispatched. Tried to email no reply. Seems like a scam.

Currently going through my bank to get my money back.

My daughter bought me an Armani watch for Christmas. Within a couple of months the hands were jerking all over the place indicating a faulty movement. I attempted to contact Watchlyx about a return and replacement and was repeatedly given dummy address details and links that were not working. We were left with no option but to initiate a chargeback with my daughters bank. do not recommend buying from this company.

Do not order anything from watchlyx they are scammers and they'll take your money and block you! Save yourself time,money and stress and order from a reputable company instead

If I could mark zero I would. Company is a complete scam. They have a returned watch now for over 1 month. Stopped replying to emails and have stolen £450. Scam company run by criminals