Excellent Customer Service Have had the Washloo Ultra DR since 2020 without any problem so far. A few days ago a small plastic cover that sits over the water jets split slightly and popped out whe... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The installation of a Japanese toilet will puzzle some plumbers. Dealing with a UK based brand has been very helpful. They answered queries quickly. The product is excellent.
Very good communication throughout the ordering and delivery process. Loo was installed about a month after it arrived as the bathroom was being renovated. Been using it a few weeks now and happy with... Se mer
Only had my Evolution operating for a month - so far has worked flawlessly. Very impressive. Company has been easy to contact and very helpful.
Företagsinformation
- Försäljare av badrumsartiklar
- Vitvaror och hushållsapparater
- Badrumsinstallatör
- Elektronikföretag
- Leverantör av medicinsk utrustning
Skrivet av företaget
Washloo - The Smart Toilet Specialists
Kontaktuppgifter
Unit 6 Warren Farm, CH8 9DE, Sarn, Storbritannien
- 01745 560094
- customerservices@washloo.co.uk
- washloo.co.uk
4,8
Utmärkt
476 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Amazing toilet
Amazing toilet, I went on holiday to Japan, out there they have these toilets in every hotel or public restroom, after using them for 2 weeks I had to purchase one for my home. I can't recommend them enough.
19 september 2025
Excellent washloo product
Arrived on time,well packed,easy to install, works excellent, glad we had the remote control model
27 oktober 2025
Washloo are a fantastic company
Washloo are a fantastic company, they delivered on time and the unit is great, I can totally recommend this company without any hesitation.
4 september 2025
From ordering to delivery this company…
From ordering to delivery this company was first class.If I need anything in the future I won't hesitate to order again.
19 augusti 2025
Family run buisness that you can…
Family run buisness that you can actually communicate directly with, fantastic products with excellent after sales.
13 augusti 2025
Highly recommend
Fantastic product and wonderful team to deal with. Effortless communication and delivery. Everyone loves my washloo!!
9 augusti 2025
We have just invested in our second…
We have just invested in our second Washloo given our great experience with the first one. Customer service is A1 and technical support second to none. This product does what it says on the tin and has helped my partner who has MS to remain more independent.
24 mars 2025
Peace of mind
I suffer from pelvic radiation damage and therefore don't always make it to the loo. Knowing I have my washloo installed and working, means I can clean myself quickly and efficiently without causing myself too much anxiety.
28 juli 2025
The wrong user manual was sent
The wrong user manual was sent. Please can you send me the correct one.
Thank for your helpful response. It might be a good idea to put your phone number on all the manuals so that it is immediately to hand. For the consumer this would useful.
2 juli 2025
Svar från Washloo
Hi Annie, as discussed on the phone immediately after leaving this review, we sincerely apologise the wrong manual may have been sent and sent one out the same day to you via post and also a digital version via email. Any problems in future, please contact us directly rather than leaving a review for something that can be quickly and efficiently rectified but thank you none the less. Kind regards, Washloo
Excellent all round
Fast delivery, excellent customer service and superb product. Very happy!
10 juli 2025
Service and produce were great
Service and produce were great. At least we've had no problems with the toilet seat so far. Got plumber to increase water flow to max for better results.
10 juli 2025
My Washloo Sensation
After searching for Months for a Japanese toilet with the functions we wanted at a price that was not astronomical.
We were r3commended the TOTO as @ brand. A quality toilet with a price to Match.
I came across the Washloo brand. I contacted them to arrange to view their product’s in Holywell, ,North Wales.
The the staff were very knowledgable an helpful.
I decided on the Sensation wall mount, I placed my order and they delivered on a convenient date to match the installers work schedule.
Nothin but praise for the staff and product.
We drove to North Wales from Wigan to see the Wasloo and wa# impressed with the quality of the Sensation.
My wet room installer has fitted many Japaneses toilets and he commented on how good he felt the Washloo was.
Mdplumbing and bespoke bathrooms
31 juli 2025
It’s been an excellent experience
It’s been an excellent experience. Such a great product. I would highly recommend.
9 juni 2025
Very prompt and efficient service
Very prompt and efficient service: extremely friendly lady on the end of the phone - would recommend this company
20 juni 2025
Washloo waisters
Washloo sent out a toilet that was leaking from the start. After months of complaining and many hours cleaning up the wet floor I finally sent the faulty goods back only to be charged for the privilege. I’d personally look for another product as I did. MUCH CHEAPER AND BETTER QUALITY
UPDATED REVIEW: Following on from the commical response from Washloo where you have tried to blame me and my company for the faulty product you sent which had been previously broken and siliconed to try and make it usable! The toilet was fitted by a plumber with over 30 years in the trade and he has also fitted the new toilet I have and no problems with that!
The abusive language comment - we do not use abusive language, there was frustration on our part for the many many calls we made to you to try and resolve this issue which you took no ownership for. We tried all the solutions you gave us and they still didnt work or stop the leaking.
Being away for months on holiday?!?! Really - is that your argument.
Trustpilot is a platform to be able to with a fair review of products and services - just because you dont like our review you cant class it as harmful and illegal!!!
We stand by this review - look elsewhere people!!
7 augusti 2024
Svar från Washloo
We’re disappointed by this review, but it’s important to correct the misleading claims made here.
Firstly, the product was not faulty — the leak was due to incorrect installation, as confirmed by our technical team when receiving the unit back and investigating. We provided support throughout, including clear advice on resolving the issue, and even offered a replacement unit as a gesture of goodwill, which you chose to refuse.
The “months of complaining” you mentioned were in fact prolonged due to your being away on holiday, which delayed communication and made it difficult to resolve the matter promptly.
It’s also worth noting that the aggressive tone of this review — starting with the phrase “Washloo Waisters” — reflects the abusive language our staff were subjected to during phone calls. While we aim to help every customer to the best of our ability, we do not tolerate abuse towards our team under any circumstances.
Finally, your return was handled according to our clearly stated terms and conditions. A deduction was made to cover shipping and handling, as the item was not faulty — a standard policy across the industry.
We remain committed to delivering quality products and fair service, but we also believe in being transparent when reviews do not reflect the full truth.
— Washloo Team
Best thing I have done it’s excellent…
Best thing I have done it’s excellent very happy with it
3 juni 2025
Excellent product which was delivered…
Excellent product which was delivered promptly and efficiently
20 maj 2025
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