Wardrobe Direct Omdömen 

317
•
TrustScore 3.5 av 5

3,6

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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Excellent from start to finish. Ordered Wednesday & delivered on the Friday which I think was pure luck. The assembly Team were brilliant - respectful of my property & so quick & tidy when putting t... Se mer

Betygsatt 3 av 5 stjärnor

Purchased the Alpine corner wardrobe with assembly on Sunday got a message on the Thursday to say it would be delivered and assembled the next day - just over 24hours notice. Despite not really b... Se mer

Betygsatt 1 av 5 stjärnor

After stating we would require help to deliver to the 1st floor, and being happy to pay the additional fees in cash to the drivers - we were told no by the two drivers who delivered. This was d... Se mer

Företaget har svarat

Betygsatt 4 av 5 stjärnor

Feras assembled 2 sets of wardrobes, chest of drawers and side table in one day. He worked without a break (despite suggesting one) and did a great job. Good service. He was v professional and friend... Se mer

Företagsinformation

  1. Sovrumsmöbler

Skrivet av företaget

We offer our customers a wide range of sliding to hinged, contemporary high to gloss to traditional oak wardrobes and bedroom sets with bedside and Chester drawers as well as beds to match the design of your wish. Create your own bedroom look with our bespoke or a more affordable set suiting your budget.


Kontaktuppgifter

3,6

Medel

TrustScore 3.5 av 5

317 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 73 % av sina negativa omdömen

Svarar vanligtvis inom 2 veckor

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,6

Alla omdömen

(317)

70 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

our 3 wardrobes arrived on time after I…

our 3 wardrobes arrived on time after I chased delivery date. Each wardrobe had 6 boxes only difficulty delivery driver not helpful husband had to stack boxes outside our home then get them inside.
Make sure If you are putting them together yourself you read through instructions first, but they are fairly clear to understand.
Once up they are study with great inside storage space. The addition of soft close drawers works well for our needs, the drawers are ample depth so plenty of space.
Only downside is the length of hanging space for longer dresses, however shirts, trousers and suits all hang well.
The shelving points are great for handbags, t-shirts etc and surprisingly spacious allowing further storage solutions.
Lighting is not a standard plug so you will need an adaptor (shaver style) if you want to have functioning lighting.
For the price we paid exceptionally pleased with the quality and look of the wardrobes so would highly recommend, just be mindful that they take time to put together if you use the build yourself option.

5 oktober 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Strong Chemical Smell and Poor Customer Service

I recently purchased two items from this company, including a chest of drawers that has a very strong chemical smell. Even after more than a week, the smell is still present, making it completely unsuitable for storing clothes and potentially posing a health risk. The odor was so bad that it caused me an allergic reaction, and I am unable to use the product at all.
Despite raising my concerns with the company, they have ignored my complaints and have not offered any resolution. I would advise others to be very cautious when purchasing from this company, especially if you are sensitive to strong odors or chemicals.

4 oktober 2024
Omdöme utan inbjudan
Logotyp för Wardrobe Direct

Svar från Wardrobe Direct

PUBLIC NOTICE:

This is a partial and inaccurate review.

Wardrobe Direct did not ignore the customer and immediately investigated the claim with supporting evidence and certifications on safe use of any chemicals in the manufacture of their products which adhere to European and UK regulations.

All products are safe and quality tested and certified during manufacture.

The customer purchased other items such as a wardrobe which was made using the exact same materials and there were no complaints made.

This is an isolated case after over 1,000 of the same product being sold without such a complaint.

The chest of drawers were manufactured in a batch of 100 which all have been sold with no complaints.

The customer had the opportunity to inspect the item after opening the packaging and return the item if it had unacceptable odours but the customer decided to assemble and use the furniture and demand a refund against the returns policy.

A resolution was discussed according to terms and conditions but the customer refused to accept.

Wardrobe Direct is a trusted brand, established since 2009 with over 100,000 happy customers.

Trustpilot Review Team

Betygsatt 5 av 5 stjärnor

Great Wardrobe

Wardrobe is of exceptional quality and was erected by extremely professional installers. Having seen them at work do not consider trying erecting this yourself unless you are an extremely capable DIYer.

We are delighted with the look of this wardrobe which has finished off our bedroom to a T.

4 september 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Wouldn’t even consider this company again

I brought a wardrobe from Wardrobe Direct back in July, when it was delivered it had been damaged in transit so fair enough so was offered replacement (min 2 to 3 weeks for replacement!)
I declined replacement and asked to return & have a refund, simple enough you would think.
I finally got a refund this week so 8/10/24 & that was me having to contact them weekly for 2 month!
Customer service & after care is a joke!!!!!!

24 juli 2024
Omdöme utan inbjudan
Logotyp för Wardrobe Direct

Svar från Wardrobe Direct

Dear Alex

We investigated this matter further.

Your order was delivered on 7th August with a damaged panel. We were in regular communication to get your replacement parts delivered but a week later around mid-august, you decided to cancel for a full refund and have your order collected.

Due to shortage of drivers and availability, we eventually arranged for your collection in early September following this we usually require approx. 7-10 working days to asses the returned goods to meet the return eligibility according to our policy and instructed the banks to pay your full refund which usually takes a further 1-2 weeks for the funds to hit your account.

We understand this is a lengthy process and we sorry for the delay caused during the collection stage. We have recently improved our return process to speed up the collection process and time to authorise a refund aiming to complete a return and refund within 28 days.

On a positive note, we are glad to hear this was finally resolved and you received your full refund.

We thank you for your patience and cooperation during this process.


Best Wishes
Jack
Sales Team Manager

Betygsatt 1 av 5 stjärnor

Just don't bother with this company

Just don't bother with this company, ordered a wardrobe with a 7-14 day delivery date.

That passed, was told a further 2 weeks.

That passed, was told they were arriving the next day at the point of contact and that it'd be arranged to be delivered. That was over a week ago.

The only way to contact them is via email, which now seems to have stopped responding so quick and a live chat that never sends you to a human.

Suffice to say I'll be getting my money back one way or another.

Edit - so they promise a refund, nothing appears for a week. I chase them up and they only then issue it a week later.
Am I surprised, no not really. Seems this company doesn't want to listen to the feedback on this site.

11 oktober 2024
Omdöme utan inbjudan
Logotyp för Wardrobe Direct

Svar från Wardrobe Direct

Hello Liam,
We apologise for the delay in delivering your wardrobe and we understand the inconvenience this may cause.
Unfortunately there was a delay in production of this particular range of wardrobes and we only recently received the stock from our suppliers.
Your order stated up to 14 working days (mon-fri) which is approx. 3 weeks. At time of this reply its gone over by one week and we are looking to deliver your order by next week.
We have been in communication with you by email and offered to refund you the delivery charges due to the delays as a gesture of goodwill.
If you require to discuss this further please reply to us by email on sales@wardrobedirect.com and we would be happy to assist you.

Best Regards
Simon
After Sales Manager

Betygsatt 5 av 5 stjärnor

Design and price unbeatable

First of all, this wardrobe looks great, second the price is unbeatable. Quality is not great, but OK, bearing in mind the price is Good. Was missing couple screws and bolts, but it didn’t affect a construction. I must say good word about customer service, they reply quickly and solve my problem without hesitation ( door mirror was cracked during delivery ) So yeah, can recommend and definitely will buying from them again

10 oktober 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Amazing Petra!!!

Really pleased with my service from wardrobe direct! Petra looks amazing and everything I wanted in a wardrobe, joiner was polite and got to work straight away, delivery perfect, one happy customer

2 oktober 2024
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

Good products, slow delivery

Firstly, I'd like to say the wardrobe set I ordered was good quality. But the delivery time, not so much. I was trying to get our bedroom re done while my wife was away, so I choose wardrobe direct as it said 12-14 days delivery time on the website. So I ordered 2 weeks before she went away. I also emailed them to ask them if I could have it over some particular dates, to which they replied they would try, but its down to the dispatch team. It ended up arriving 4 weeks after the original order date. I wouldn't have ordered it from them if I had known it would have taken that long. And it totally ruined the surprise for my wife that I had planned. As stated, I am happy with the quality and price, but I think 4 weeks to get delivered is far too long!

28 augusti 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Fantastic customer service

Fantastic customer service. Had a few questions about product specification and assembley room clearance. Prompt and polite customer service responses answering all my questions in full

27 september 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Awful service!!!!!

The service provided by the recommended assembly company was horrendous. DO NOT pay for this service, the original assembly left a lot to be desired and when the same person came to rectify the number of issues he’d originally left he actually swapped a broken drawer around from the middle to the bottom and passed it off as if he’d fixed the drawer. We were told that at least the drawers open and close and so they are fit for purpose which on a brand new bedroom suite isn’t what you’d expect to hear. We finally accepted a small reparation fee as both the company & assembly firm weren’t budging with their stance. We definitely won’t be using this company again!!!

16 augusti 2024
Omdöme utan inbjudan
Logotyp för Wardrobe Direct

Svar från Wardrobe Direct

Hello Neil

We are sad to receive your 1-star review despite all the efforts made to resolve your issue related to your order.

I can see that we have been in regular communication with you regarding the assembly of your furniture and came to an agreed resolution.

You ordered a full bedroom set including a wardrobe, 2 bedsides and a chest of drawers.

The final issue you faced was related to one piece of furniture, which we offered to resolve by a free revisit with replacement parts or a whole new chest of drawers but you chose to settle with a partial refund accepting the chest of drawers as provided.

We strive to resolve all matters as quickly and fairly as possible offering resolutions according to our terms.

We appreciate your business and cooperation in the matter.


Best Regards
Simon
Sales Manager

Betygsatt 5 av 5 stjärnor

Exceptional service

So impressed with the thorough service from start to finish. Well worth paying the extra for the wardrobe to be built if you can; the expertise, care and consideration of the person sent to do this was exceptional. Thank you.

30 augusti 2024
Omdöme utan inbjudan

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