Anthony Ward Thomas Omdömen 480

Very professional team and brilliant service throughout! The team were very friendly, and made moving to a new place as stress free as possible. They came fully prepared and packed everything up efficiently and securely. Everything arrived at the new place safely.

I recommend to anyone planning to move, and would not hesitate to use them again!

I have waited for 2 months to get out of the mental stress AWT created for me so that I could finally write up this review.

I did reach out to make a full complaint as below after one week. However except trying to make some lighthearted comments and propose refund of a broken plate, they didn't follow up with any solution.

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I am surprised by the level of service this time, comparing to the previous move with the company.

On day 1, the team claimed to have run out of boxes and left at 3pm, leaving half of the content unpacked.

On day 2, the rush packing in the morning led to toilet brush stacked with Hermes hand towels and door mat on top of the basket full of cashmere and fur scarves.

Some of the furnitures are not protected such as the B&B Husk bed frame which is covered in linen and cotton. The oil paintings were covered by 2 pieces of carton papers, and there were 2 small ones being stacked together with books in a box - and these are not flea market purchases.

It took the lorry one hour to arrive at the new address though it is 5 minute walk away. The driver said there is red sign for lorry at the entrance so he had to contact the office. Again I am surprised as the sign only indicates no entry without access to the houses on the road.

When understanding my bookcase needs to go to the third floor, they insisted that it doesn’t go through. Half of it is left at the house entrance and it is still there now. Then they left without opening the necessity boxes for the evening.

On day 3, again it came a completely different team with only one guy from the day before. One of the team members was alone in my walk-in wardrobe. When I walked in, he had a LV monogram winter boot in one hand and his phone in the other. I am still puzzled what he was doing.

The movers seem mostly good and solid people but they are utterly disorganised and lack of training in handling the delicate. I received an email asking me to leave reviews on Google and TrustPilot. I would like to hear from you first before I post anything. Please also let me know what you could help with the other half of my bookcase at the entrance.

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Well they never tried to follow up with that half bookcase and I also found out later that the bed frame was installed wrong that one of the slate boards was placed the wrong direction and the fixtures underneath was also misplaced.

The back office team would argue that I was the one who said no handyman was needed. But it was only because there was indeed no handyman last time when I moved with AWT with exactly the same furnitures and the same configuration of the house.

Moving house is already stressful enough. One would expect to pay more and suffer less. AWT charges quite a lot then leaves the customers alone after they settle the payment.

Really great service. Femi and Rab were brilliant and made the move painless. The took down a large shelf and rebuilt it for me in the new location, and kept going up and down stairs, as well as through the rain. Highly recommended!

A really excellent service all round, the team were always accommodating and willing to reorganise the furniture several times to get the right result.

We had the best experience with this company. From the first phone call to someone coming out to give a quote. Then on the two days of Removals, the guys were more than on time, nothing was to much trouble, worked so quickly, very professional & polite, couldn't do enough for us.

Had a great experience with Anthony Ward Thomas. Booking was fast and straightforward. Movers were lovely- punctual, careful but fast, very efficient, and very friendly. Had several unwieldy and delicate objects (large paintings, a treadmill, and an antique dresser) and these were packed and moved without any issues. Would happily use them again.

Professional, trustworthy and very careful with our possessions. Great experience. We used them to pack our stuff and move out of our London flat (eight flights of stairs and no lift!). It was so convenient to also be able to use their storage facility, as we moved to an Airb&b short term, and therefore didn't have to make our own enquiries of storage solutions. They also provided a cleaning service for our old flat and a handy man to undertake small repairs and do painting. When we found a long term let outside of London, they simply delivered our stuff from their storage facility and all our possessions from the Airb&b. A brilliant, end to end service, no hassle, no complaints just satisfaction! Thank you Anthony Ward Thomas and especially the reliable and ever present Lauren co-ordinating everything!

Barnabus, Michael and the team were amazing from start to finish.They made the whole process seemless and stress free. Precise labelling and packing made the unpacking in our new home very straightforward.
The team were helpfull, willing polite and hard working - you could not ask for more. I would HIGHLY recommend them.

We had a fantastic experience with this removal company. The team were friendly, efficient, quick, and highly professional throughout the move. Everything was handled with great care, and the whole process was stress-free. I would definitely use them again and highly recommend them to others.

Another excellent experience of Ward Thomas for the final move into a property after 5 months of stuff in storage. Okeino brought his positive, cheerful, ‘can do’ attitude and the detail with which the boxes had been packed and labelled meant we were quickly unpacked. The team were pleasant and nothing was too much trouble. I cannot recommend Ward Thomas highly enough!

Thank you to the packers and the movers - very punctual, they made the whole experience lots of fun with no stress for us. Would definitely recommend.

An excellent experience from start to finish. The team packed up sensitively and efficiently, and were positive throughout. I would highly recommmend them and all the hard work they put in. Excellent service!

I have now used Ward Thomas and Charlie parry and his team on multiple moves. Some have been extremely complicated with items being packed to be distributed to multiple locations both uk and abroad.
The team has always been extremely helpful, cheerful under pressure, polite and efficient. I would absolutely continue to use them.

They did a fantastic job of our move - absolutely tireless and a pleasure to deal with - very professional

JJ and his crew were punctual, efficient, respectful and cheerful !

Our experience with AWT was amazing, they were punctual, professional, and helped make a stressful move very easy! They provided great service and transported some challenging items easily, can’t recommend them enough

Professional and efficient from start to finish. Okeino, Kieron and team worked tirelessly on the hottest day of the year packing and storing my possessions. They bought an air of calmness to a very busy 2 days. I can’t recommend them enough.

Really efficient two-man team, friendly and helpful. Got the job done. Also packed many of the boxes into a loft on the other end and again was all done with no problem. Second move with them now and great both times.

quick and efficient service. Super strong team to heavy and lift difficult items.

To facilitate renovation of our home we've moved all our furniture into storage. This company's lorries claim "We remove everything....even worry". But they didn't.

The crew of four rowed amongst themselves. We're pretty sure a small porcelain item was broken during packing - but nothing was admitted, which would have been accepted.
They couldn't wait to get away after five hours and left leaving an entire wardrobe of my clothes untouched.

No follow up. Even when politely invited by email to phone and hear some honest feedback, the offer has been passed up with no response.