VPZ Omdömen 16 001

I have been a customer of VPZ for over 10 years. The guys in the shop in Penzance are really nice and professional. I am writing this review for the online service, specifically the support representative, Dave, who, after VPZ sent me the wrong product, refused to refund me because I had opened it. I understand this is a policy, but since VPZ made the mistake, I believe they should have accommodated my request or perhaps sent a voucher or something to make up their error, but nothing?. So VPZ has just lost a loyal customer.

Asked for 50/50 for my vape, got recommended S - Elf juice, never thought of looking at the bottle got home mixed in the nic shot tried it wasn't like my normal e-juice looked at the bottle 70/30!! Don't they understand what 50/50 is?!! 12.99 too very expensive! I needless to say I won't be using vpz shop again! Stick to my online shops fraction of the price good loyalty rewards lesson learned!

Feel scammed.

Went into York store for the dojo deal. Device for £9.99 and a pod for 1p.

Was told by staff in the store I had to buy two devices to get the deal which is not the case.
I have checked the T&Cs on the website and with head office.

Have reported to head office and will report to trading standards too.

Pressured upselling and blatantly made up extra terms and conditions to get me to buy more than I needed.

Head office are telling me they were simply offering me 2 for £20. The actual truth being the sales person made it explicit that to get the deal I had to buy two.

Trading Standards are happy to take this case forward having spoken with them today.

Excellent experience with the staff ,very knowledgeable and helped me start my vaping journey again .

The quicker this company goes bankrupt and gets far away from the vape industry the safer it will be, they are killing the vape industry.
I encourage everyone to steer clear and not encourage this company

Had an issue with a device that I ordered online. Spoke to a Fiona over live chat on the website and she was very understanding of my problem and helped with the next steps to solving the issue. Great service and wouldn’t go to anyone else for vape needs.

Vpz have the best customer service I have ever experienced. I had a delivery go to the wrong address and they sent out a new order straight away, very polite, helpful and positive. In store they are always amazing and help you in any way they can, I would never go anywhere else.

I was served by Chloe in the Swansea city store. An amazing girl who helped me find the perfect vape and vape oil.Honestly cant see me ever changing product now thanks to how well educated she was on what i was actually buying.
I never felt under pressure to buy at anytime and was allowed to try first.
Thanks chloe for a really positive experience.
Kacey

Bought a new ecig only 4 weeks ago, stopped working after a week, went in to buy a new coil, said they didn’t have any but ‘lucky me could buy a new tank. Did that a week later, same problem, this time they said I needed a new battery even tho I had the receipt they wouldn’t replace it. Absolute scammers and liars please avoid at all costs

This is my local, always well stocked and helpful. Thanks to wayne for helping me find some new liquids to try.

Had Great service from Wayne, he couldn't help enough.

first time at this shop and i was made to feel welcome, the man with the black hair and tattoos called Wayne gave me a great deal on the liquids i was looking for, it was nice to talk to someone who gave me there full attention and help, would highly recommend coming to this shop for the customer service.

Would not recommend.
Used to use this store over a year ago, found better products at better prices elsewhere but I was curious of how much loyalty rewards I had left and thought I’d use them to buy liquids. His words was, No big store or brand do 50/50 in 10ml bottles. I’m not new to vapes, he talked utter rubbish about competitors and . Had loyalty rewards to use so wanted to spend it and close it. The Self Juice Fruits he said was the best sellers.. Worst juice I’ve had. Burns your coil a lot quicker and very short on flavour.

I always get great customer service in the bridgend store, the guys are always super helpful, Rog served me today, he was happy and so helpful, telling me all their new flavours and offering the flavour of the week, lovely guy!

Pushed a vape onto us after we wanted a different one. Then went out of stock on the pods. Pushed another pod onto us that doesn’t last as long and blaming it on a manufacturing problem? Called customer service to get NO help. And asking for a refund on the devices we can’t use to get one where we can buy pods in other vape shops to be told no they can’t help. Would avoid them and their products. Greedy and cannot keep up with demand.

Great customer service.
This is the first time that I have been in this shop and I was very impressed.
The staff were extremely helpful and professional, and the customer service was 10 out of 10.
I will definitely use this store again.
Definitely recommend.
5*****

Andrew was very helpful friendly patient keeping wee one laughing great service nd lib also

Stay well away from this company, I bought a vape kit recently and have been unable to purchase coils for the equipment for over a month, rendering the equipment of no use.
Contacted customer services and was fobbed of offering points added to my account after refusing the offer of points cheap infererer equipment to what I had purchased offered as a resolution.
I now find myself in a position where I require to progress with formal action to get a satisfactory resolution.
Customer service is shocking

I went into my local store in Wimbledon yesterday (which was a warm day). After two minutes i had sweat dripping off my face onto the counter. I could not believe how hot it was in the shop, and worst of all is how your company expect your staff to work in that enviroment. There is an AC unit in the store which i know has not worked for at least the last two years. The staff are friendly and helpful and im sure its not too much to ask to spend a couple hundred pounds to fix the AC.

OMG!!...Please read the Negative feedback on this company, there are pages and pages!!....I have copied and pasted my correspondence with them, AVOID LIKE THE PLAGUE!
Hello, I have been a good customer of yours for a while now and have always had a good experience in your shop as have a number of friends and family whom I recommended to become customers, unfortunately I had a very bad experience on the 13/06/2025....I had been in previously to buy a new Limax mod which turned out faulty and the young gentleman who served couldn't be more helpful and after checking thoroughly and agreeing that it was faulty suggested to change it for a Smok IPX 80. After returning home and using it, it became apparent that it was leaking and I found it was quite difficult to work for me as my eye sight is poor and I have large hands, so I returned it to the shop the next day and explained to the young lady that it was leaking and I was having difficulty with it and would like to replace it with a more robust original type as I am a 60 year old mechanic but to my dismay she refused to replace it saying it was not faulty and went on further to supply another type but would not take off the price of the IPX because she said it was not faulty!!...anyway the bottom line is I left in disgust at her terrible attitude leaving me feeling humiliated in front of other customers. I am not the complaining type and feel this has been an awful way to be with your customers, all I wanted was another vape that I could manage easier and didn't leak, I had no problem with paying more I just wanted to be refunded for the IPX.
Please can you advise me what to do...I certainly don't want go back to your shop in Lochee High Street, Dundee, DD2 3BZ, I have the receipt and also a new pack of coils but there doesn't appear to be anywhere on your contact form to leave an attachment. I have tried using this but it still leaks in my pocket and isn't any good for my needs...what ever happened to good customer care!, I thought I would come directly to your site to let you know what happened before leaving bad reviews
Regards Alexander Knight.

Dave (VPZ)

19 Jun 2025, 9:28 am BST

Hiya Alexander

Thanks for your message and sorry to hear about the expereince that you had in store. I have spoken with the store in depth and they have advised that the device was tested fully and no fault was found with this regarding the leaking and because of this we would not be in a position to replace or refund this device. What i can do however is offer you a 20% discount code to use on the website if you wish which would reduce the cost of any new device you would wish to purchase

Again sorry this is not the resolution you are working for however as there is no fault with the device we would not be in a position to exchange this device

Thanks
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