I had purchased a mountaineering bag from VPO. Unfortunately it failed at the ski carry on my first trip. Danielle, from VPO, worked with me to file a warranty claim through the manufacturer.... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
This company does not accept free shipping returns. You must pay your own shipping back. They will never update you about your return and will even put it back into their own system but neglect an... Se mer
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- Charged 5% restocking ($42!) - Required a shipping box (boots weren't sent in a shipping box) - Had to pay return shipping ($32) - Took them 10 days and two emails after receiving the boots... Se mer
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Have nothing but good things to say about VPO. They offer a great selection of high quality outdoor gear and clothing. They know what they are selling. Their customer service is super responsive -- a... Se mer
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Företagsinformation
Skrivet av företaget
When we started Valhalla Pure Outfitters in 1990, we didn't need to look to some exotic location on the far side of the planet. Nestled in an isolated sub-range of the Southern Selkirk Mountains, BC’s Valhalla Provincial Park stands as a remote, rugged, and spectacular mountain playground. Paired with rapid weather changes and punishing wear-and-tear, Valhalla Provincial Park has taught us all we need to know about what makes gear great. The first Valhalla Pure Outfitters was a tiny shop situated on Slocan Lake. David, President of VPO, knew he had a winning idea: serving small trailhead communities with not only the best adventure gear and apparel, but with expert advice from owners and staff who live and play locally. Other like-minded folks saw promise in the model, and soon, VPO stores were dotting the map across BC and Alberta. David helped store owners to grow and identify the latest disruptors in the outdoors industry—the brands that were pushing the envelope, the ones who were innovating and unafraid to make bold ideas come to life. In turn, the stores developed deep roots within the trailhead communities they served, becoming staples of their streets. They weren't just stores, they were basecamps on a first-name basis for adventurers. Today, just as we were in 1990, VPO is dedicated to making mountain life better. Never big box, never faceless, we’re ready to help you gear up for your next big adventure. We’ve got your back, no matter where you are in Canada, with 13 locations across BC and Alberta, plus our Canada-wide online shop at vpo.ca. "Valhalla Pure Outfitters | Online" is your 24/7 portal for great outdoor gear at killer prices!
Kontaktuppgifter
V1T 2B6, Vernon, Kanada
- 250-542-9800
- cs@vpo.ca
- vpo.ca
3,5
Medel
26 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
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Great Customer Service
VPO has really come through for me as I gear up for hiking this season. When I realized I accidentally ordered the wrong volume of the Osprey Rook after their closing hours on a Friday, I sent an email off to their general inquiries address. Becca took action first thing Saturday morning, contacted the Vernon store (where the item was shipping from), and had the order cancelled within 10 minutes. I now have my 65li Rook in hand and couldn't be happier! Also great to see that VPO carries it in the Mallard colorway.
Then, after a disappointing experience trying to order direct from a certain boot brand, I found a pair of waterproof boots in my rare wide size on VPO's site. I ordered them on Monday and had them laced up for a day hike on Wednesday.
VPO has quickly made a loyal customer out of me!
Update 5/5/2022: Have visited the Vancouver store in person, had a fantastic experience. Staff on the floor were very friendly, and able to help me locate 2 items I needed, both of which were the last one in stock at the location. Much better experience than I've had at other outdoor gear chains.
9 april 2022
Omdöme utan inbjudan
Svar från Valhalla Pure Outfitters
Thanks Ratiquette! We appreciate you taking the time to give us this feedback and let us know how we've done. Apologies for not seeing this sooner, but know that we are stoked you were happy with your experience - enough to even follow up after visiting one of our stores. Thank you for your continued support!
Excellent seller!
Before I ordered a RAB downpour jacket from VPO, I sent them an email asking if I could receive it within 2 weeks, they replied within an hour that there should be no problem, so I ordered it. They shipped it the very next day via Purolator ground from BC to Quebec and I received it within a week. I just wish their site would just show if the item really is "in stock, will ship within 2 days" rather than "estimated arrival in BC" ( I wasn't sure if that was their arrival date or the customer's ). In fact it seems that if your size and color are shown, it's in stock. But that's it. This is the only online store that had my size in the color I wanted. So I'm very happy with my experience with VPO ! And free shipping over $49 ! Very good legit seller!
26 oktober 2021
Omdöme utan inbjudan
Svar från Valhalla Pure Outfitters
Hi Sly! Thank you so much for the feedback and sharing your experience. We are sorry that we didn't see this sooner, but really do appreciate you taking the time to share your interaction with us. Happy Adventuring!
Valhalla Pure Outfitters is the weakest…
Valhalla Pure Outfitters is the weakest online store and it seems that they do their best not to sell their products.
The delivery time is huge.
I do not recommend this site for orders.
Choose any other option.
10 juli 2021
Omdöme utan inbjudan
Svar från Valhalla Pure Outfitters
Hi Ovidiu. Thank you for the feedback and taking the time to let us know your thoughts. We are sorry to hear that your interaction was not the best, but will use this feedback to ensure that our communication is clearer to not disappoint customer expectations. We hope that you would give us another chance in the future. Cheers!
The slowest company in Canada to…
The slowest company in Canada to process online orders.
Avoid buying online, two weeks after placing the order, the status is Not Yet Shipped.
24 juni 2021
Omdöme utan inbjudan
Svar från Valhalla Pure Outfitters
Thanks for feedback Ovidiu. We never want to see negative experiences, but we hope that you will give us another chance one day.
Best Backcountry Outfitter.
I live in Nelson and before I head into the mountains I stop here. I can get everything I need before I go into the backcountry in one place. I have also rented backcountry gear, like transceivers, when heading for a pow day with friends who don't own one. Friendly staff and a huge, high-quality selection make this one of the best backcountry outfitters in Western Canada!
25 december 2020
Omdöme utan inbjudan
Svar från Valhalla Pure Outfitters
Thanks for the feedback Jamie about our Nelson shop! We will be sure to pass this along. Apologies that we didn't see this earlier, but really do appreciate you taking the time to share your experience about our Nelson store location and staff. They are awesome!
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