Nonhle rang me back after we were having problems hearing each other when I called on a mobile phone. I wasn't expecting that call back but she was very friendly and helpful, she sent me an email wi... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
A lady called Nokwanda was incredibly good! Great attitude, very polite, really kind, exceptionally patient and understanding, She really knows the product well so she could recognise and solve my p... Se mer
Great salesman Thomas, explained all thoroughly. Three engineers fitted the wire and small box and modem. Sam, simon and Christo were really great men, friendly and professional. They explained eve... Se mer
Terrible service despite making several complaints to customer service. Even after having “engineer” out to check all is ok and being told it’s fine, it drops out constantly. Totally useless avoid!!!
Företagsinformation
Skrivet av företaget
Voneus champions rural communities - delivering ultrafast full fibre and superfast fixed wireless access broadband in hard-to-reach locations across the UK. We are a leading provider for homes, businesses and public services - highly sensitive to your environment and focused on levelling the field in rural areas.
Kontaktuppgifter
The Grange, 100 High Street, Southgate, N14 6BN, London, Storbritannien
- 0333 880 4141
- broadband@voneus.com
- voneus.com
Har besvarat 87 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The two engineers were brilliant.
The two engineers fitted the wires, box, broadband very discreetly. Fantastic. I couldn’t fault them.
Andrew was very helpful and very…
Andrew was very helpful and very understanding can't vault the man and spoke very good English thank you Andrew be good
We spoke with Yolanda today regarding…
We spoke with Yolanda today regarding connecting the WiFi to a different TV in the house, she was very patient and persevered. Thankfully it was successful, thank you again Yolanda
Prompt and effective support
Really helpful and knowledgeable technical support, who talked me through the problem and resolved the issue. Phone answered in a very timely manner
Thank you
Nonhle rang me back after we were having problems hearing each other when I called on a mobile phone. I wasn't expecting that call back but she was very friendly and helpful, she sent me an email with help on setting up my VoIP which now works, thank you Nonhle.
A nice neat job!
I was very happy with the installation. Reece and Tom were polite, friendly and helpful. Reece explained exactly what they were going to do. It didn't take long, and they made a nice neat job of it. 👍🙂
Simon and Marcus did a very neat job
Simon and Marcus did a very neat job. Super helpful and customer service aware.
Efficient!
The support team were very pleasant to…
The support team were very pleasant to deal will and fixed my issue very quickly. Much appreciated :) Thank you!
Great salesman Thomas and superb team of engineers.
Great salesman Thomas, explained all thoroughly.
Three engineers fitted the wire and small box and modem. Sam, simon and Christo were really great men, friendly and professional. They explained everything clearly and after speedy installation made sure I was happy and knew how to work and continue.
Amazing service, I now have 200 + download speed from a very slow 44.
Getting the deal i looked for
Getting the deal i looked for was great, have been with Voneus previously so knew the prices were decent. The person who sorted it out for me Jack Raistrick was fantastic, patient and happy to help, A+++.
Tom an Reece
Tom an Reece called ahead saying that they could arrive early if OK by me, within an hour cable was up box fitted great job A☆☆☆
Both installers were very professional…
Both installers were very professional and nothing was too much trouble.
Absolutely first class.
Absolutely first class.
Welcome was helpful, professional and courteous.
He rang when he said he would and sorted our problem out.
I highly recommend this gentleman and his company.
Landline problem sorted
Kenya was very helpful and very knowledgable and sorted the problem out with my landline
Quick technical solution
Had an issue with download and upload speeds. Pearl contacted me and tried over two days to fix the problem. She has now and all good
Nonhle was exceptionally helpful and…
Nonhle was exceptionally helpful and professional.
Domestic broadband installation
Clear discussion of installation plan before starting work. Neat, efficient and quick actual installation. Helpful and informative on completion.
My call to Voneus turned out to be a 'positive experience'.
My call to Voneus turned out to be a positive experience because Adam, the technical customer operations specialist was prepared to be patient and persistent and clearly wanted to rectify the situation. He phoned me back a few times and was willing to go over the tasks required regarding the router in a clear and friendly manner. He made the problem seem manageable and was ultimately successful in sorting out the problem for which I'm very grateful!
A lady called Nokwanda was incredible
A lady called Nokwanda was incredibly good! Great attitude, very polite, really kind, exceptionally patient and understanding, She really knows the product well so she could recognise and solve my problem. And on top of that she provided superb customer care. Voneus...you have a splendid lady here, look after her well and give her a bonus. Thanks Voneus, thanks Nokwanda.
Clear comms and description of the…
Clear comms and description of the work, completed and tidy thanks Aarron Learoyd and Jack Mitch
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