I've been dealing with Zee from the Lightspeed Technical team for the last few weeks and can honestly say that I'm very impressed. He has gone above and beyond to sort out my issue. He called me when... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
It was simple, easy and was made comfortable on making my decision. You can't find any other better offers with upload and download speeds. The cost is the best around also and if I want to upgrade I... Se mer
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Great company to deal with. Very professional and not pushy into making you spend more than you need. The full fibre to the property service is amazing, I've never had a drop out in the years I've... Se mer
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Ayush, answered my call was very polite and delt with my issue straight away and emailed me while on the call as well with further instructions. He put his name to my case so he can follow it up perso... Se mer
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Företagsinformation
Om LightSpeed Broadband
Skrivet av företaget
join lightspeed No in-contract price rises
No in-contract price rises
join lightspeed
Ready for life at LightSpeed?
LightSpeed is full fibre broadband built for real life. Fast, reliable, and ready for anything. Whether you’re working, streaming, gaming or running a business, we keep things moving with speeds of up to 5 Gbps, making sure you have what you need when it matters most.
Our mission is to digitally connect homes and businesses alike. With extras like added home-security, VoIP phone services and more, we power our customers using next-gen eero Wi-Fi 7 routers. That means a stable connection across your home or workplace, even when everyone’s online.
What makes us different? We install our own fibre optic cable straight to your door and manage it end to end. So the service you get is 100% LightSpeed.
Fair prices. No surprise hikes. And a UK-based customer support team that picks up the phone when you need us most.
Kontaktuppgifter
Office 2B Westpoint, Lynch Wood, PE2 6FZ, Peterborough, Storbritannien
- 01775 830830
- lightspeed.co.uk
4,6
Utmärkt
3 tn omdömen
Har besvarat 95 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I called customer services as I…
I called customer services as I couldn't get my internet to connect after down grading I spoke to Tamsin who was extremely helpful and friendly Tamsin spoke to the technical team and the got the technical team to call me so I wasn't being put on hold all the time. Within minutes Joe from technical support called and helped me to get it connected he talked me through step by step which was great as I'm not a technical person the problem was resolved quickly. Thank you so much Tamsin and Joe you made an anxious person less stressed I appreciate it
17 april 2026
Omdöme utan inbjudan
A brilliant internet provider
A brilliant internet provider
5* can't fault the service and of course very helpful and polite staff 5* again 👌
17 april 2026
Omdöme utan inbjudan
Svar från LightSpeed Broadband
It’s a pleasure to serve you, Gary - thank you for the kind words!
We’re delighted to hear you’re enjoying the service and that our team made such a positive impression with their helpful and polite approach. Your 5★ feedback really means a lot to us.
LightSpeed Customer Experience Team
I've tried all the big companies but…
I've tried all the big companies but tried light speed now I will never go back these guys go the extra mile please don't take my word for it trying it yourself you will never regret it
17 april 2026
Omdöme utan inbjudan
Svar från LightSpeed Broadband
Thank you so much for taking the time to share such fantastic feedback, Mr Magoo!
It really means a lot to hear that after trying the bigger providers, LightSpeed has stood out for going that extra mile. We’re delighted to know you’ve had such a positive experience and truly appreciate your recommendation.
LightSpeed Customer Experience Team
Svar från LightSpeed Broadband
Thanks very much for taking a moment to leave a review, Rosamond.
It’s great to know your issue was sorted quickly and smoothly. We appreciate you letting us know how things went.
LightSpeed Customer Experience Team
Elliot and Morgan
Elliot and Morgan came and installed everything, very friendly and professional, talked me through everything. Great chaps!
Lightspeed has been great so far, up and online within a week.
17 april 2026
Omdöme utan inbjudan
Svar från LightSpeed Broadband
Thank you for sharing your LightSpeed journey with us, Chloe!
It’s great to know the installation was a positive experience and that everything was clearly explained along the way. Being up and online within a week is exactly the level of service we strive for, and we’re glad things have been running smoothly so far.
Thanks again!
LightSpeed Customer Experience Team
Ayush
Ayush, answered my call was very polite and delt with my issue straight away and emailed me while on the call as well with further instructions. He put his name to my case so he can follow it up personally. Couldn't ask for more :) thank you Ayush!
16 april 2026
Omdöme utan inbjudan
Svar från LightSpeed Broadband
Thanks so much for taking the time to share this, Paulas!
We’re delighted to hear how smoothly everything was handled and that you felt supported throughout the call. It’s great to know the follow‑up email and clear instructions made things even easier, and that your case is being personally looked after. Feedback like this really means a lot to us.
LightSpeed Customer Experience Team
Had a little glitch with the broadband
Had a little glitch with the broadband. Rang light speed, technician Joe called straight back as agreed. Talked me through and all reset. Easy simple and great customer care. Thanks Joe.
16 april 2026
Omdöme utan inbjudan
Svar från LightSpeed Broadband
It’s a pleasure to serve you, Sheryl - thank you for the kind words!
We’re really pleased to hear everything was sorted quickly and smoothly after the broadband glitch. It’s great to know Joe was able to call back as agreed and talk you through the reset with ease - that level of care is exactly what we aim for. We’ll be sure to pass on your kind words.
LightSpeed Customer Experience Team
Very quick and professional.
15 april 2026
Omdöme utan inbjudan
Svar från LightSpeed Broadband
We appreciate you taking a moment to leave this review, Daniel!
Hearing that everything was dealt with quickly and professionally is reassuring and means a lot to the team.
LightSpeed Customer Experience Team
I had a Wi-Fi problem and couldn't auto…
I had a Wi-Fi problem and couldn't auto connect on my mobile device. The company reacted swiftly and the advice I received from the gentleman in their tech department was excellent! A very patient and helpful guy!
15 april 2026
Omdöme utan inbjudan
Svar från LightSpeed Broadband
Many thanks for your kind comments, Jeff!
We’re happy to hear that our team reacted promptly to your Wi‑Fi problem and that the advice you received helped get things back on track smoothly.
LightSpeed Customer Experience Team
After a poor start to my broadband…
After a poor start to my broadband service experience, they sent an engineer out, fixed the issue locally, and the service has been good ever since.
One thing I can say about Lightspeed is that if you make a complaint, they do deal with it professionally and communicate well.
1 april 2026
Svar från LightSpeed Broadband
Thank you for taking the time to share your experience, Sean.
We appreciate your patience after the initial issues and are pleased to hear that once the engineer attended, everything was resolved locally and has been running well since. It’s also great to know our team handled your complaint professionally and kept communication clear throughout. That's exactly what we aim for with every interaction.
LightSpeed Customer Experience Team
Outstanding customer service
It was simple, easy and was made comfortable on making my decision. You can't find any other better offers with upload and download speeds. The cost is the best around also and if I want to upgrade I can. I can't remember the lady's name but she was so helpful and didn't make me feel I was a burden. I highly recommend lightspeed to anyone who it's available to.
13 april 2026
Omdöme utan inbjudan
Svar från LightSpeed Broadband
Thank you for your kind and thoughtful feedback, Kyle!
It’s wonderful to hear that everything from the service options to the cost met your expectations, and that our team made the experience comfortable and supportive. We’re grateful for your recommendation and for choosing LightSpeed.
LightSpeed Customer Experience Team
Svar från LightSpeed Broadband
Thank you for taking a moment to share your feedback, Gareth.
We’re really pleased to hear you received great service and appreciate you letting us know about your experience.
LightSpeed Customer Experience Team
My call today was dealt with by Ayush
My call today was dealt with professionally and friendly my questions were answered and resolved quickly by Ayush who was very polite. I am very satisfied
14 april 2026
Omdöme utan inbjudan
Svar från LightSpeed Broadband
We really appreciate you leaving this lovely review, Colapops!
It’s fantastic to hear that your experience was both smooth and efficient, and that everything was resolved promptly while maintaining a polite and professional approach. We’ll be sure to pass this positive feedback on internally.
LightSpeed Customer Experience Team
Unreliable.
Don't make the same mistake I did. I was promised 1Gb download speed but all we get through ethernet is 600 Mbps. The WiFi is constantly going off and I get a text saying sorry lightspeed are experiencing a technical issue in your area. My wife works from home and we have lost hundreds of pounds due to her not being able to work. I've attempted to leave the contract but obviously I'm faced with a termination fee of £700. Terrible customer service and i wish I stayed with virgin media. Oh and also there is only 1 port for ethernet on the back of the router. Virgin has 5 and virgin has a modem/router all in one. Lightspeed have a modem plugged into the wall then a separate router which affects ping related issues.
14 april 2026
Omdöme utan inbjudan
Svar från LightSpeed Broadband
Thanks for sharing your feedback, Jake.
We’re sorry to hear about the frustration you’ve experienced and understand how disruptive network work and service interruptions can be, even with prior notification.
Our guaranteed speeds are delivered to the router. Speeds to individual devices can vary depending on factors such as the device itself, Wi‑Fi signal strength, network usage, and whether the connection is wired or wireless.
We’d really like to look into this further for you and assist you in optimising your connection to deliver the best possible speeds to your devices. Unfortunately, we haven’t been able to locate your account using the details provided. We’ve reached out via Trustpilot and will ensure one of our specialist team members contacts you to assist.
LightSpeed Customer Experience Team
Ayush helped me out quickly
Ayush helped me out quickly, small issue ayush fixed it
13 april 2026
Omdöme utan inbjudan
Svar från LightSpeed Broadband
Thanks for letting us know how you got on, David.
It’s reassuring to hear that even a small issue was handled quickly and efficiently by Ayush. Providing timely and reliable support is important to us, and it’s great to see that reflected in your experience.
LightSpeed Customer Experience Team
Pleasent attitude
13 april 2026
Omdöme utan inbjudan
Svar från LightSpeed Broadband
We appreciate you taking a moment to leave a review, Kim.
It’s great to know that the attitude of our team made a good impression.
Thanks again!
LightSpeed Customer Experience Team
Cry for help
I was completely lost as to how to link up my computer and my printer to the installed broadband yesterday so I called your customer services with a cry for help. Joe responded and for the next two hours he patiently took me through the process with a great result.
13 april 2026
Omdöme utan inbjudan
Svar från LightSpeed Broadband
Many thanks for taking the time to share your experience, John!
We’re really pleased to hear that Joe was able to support you so thoroughly and patiently while getting your computer and printer connected. Taking the time to make sure everything is working as it should is exactly the level of care we aim to provide, and it’s great to know you were left with a positive result.
LightSpeed Customer Experience Team
Essy to contact (on a Sunday afternoon)…
Essy to contact (on a Sunday afternoon) with prompt solution provided by Mohammed
12 april 2026
Omdöme utan inbjudan
Svar från LightSpeed Broadband
Your support is greatly appreciated, thank you!
Knowing that you were able to reach us easily and receive a prompt resolution, especially over the weekend, is really encouraging to hear. We’ll be sure to pass your kind words on to the team.
LightSpeed Customer Experience Team
Great Customer Service
I've been dealing with Zee from the Lightspeed Technical team for the last few weeks and can honestly say that I'm very impressed. He has gone above and beyond to sort out my issue. He called me when he said he would, always listened to what I had to say, came up with different options to try and solve the issue and followed up on a regular basis until I was satisfied with the outcome. I know that, should any further issues arise, I can contact him again and get them resolved. Thanks again Zee for all your help!!
1 april 2026
Omdöme utan inbjudan
Svar från LightSpeed Broadband
Barbara, we’re thrilled to know you’re happy with LightSpeed!
It’s fantastic to hear how supported you felt throughout the process and that the technical assistance you received was consistent, attentive, and thorough. We’re especially pleased to know that regular follow‑ups, clear communication, and exploring different options helped reach an outcome you were happy with.
Your kind words will be passed on to Zee and the wider technical team.
LightSpeed Customer Experience Team
Friendly polite and very helpful
Ive recently rang with regards my broad band ayush was very polite and helpful
12 april 2026
Omdöme utan inbjudan
Svar från LightSpeed Broadband
We appreciate you leaving us a review, Stephanie!
It’s always encouraging to hear positive feedback, and we’re glad your call regarding your broadband was handled in a friendly and helpful manner.
Thank you for letting us know about your experience.
LightSpeed Customer Experience Team
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