Volte Omdömen 230

Les conseils et l’accueil sont très chaleureux, Clémence prend le temps de discuter et ne cherche pas à vendre à tout prix. La qualité des produits est excellente, confort, coupe, tissu … rien à dire c’est parfait !!

Je suis extrêmement satisfaite !
Le sweat « Volters » est très beau et très confortable !
Made in France, je recommande sans hésiter ! 😍

Pantalon de très bonne qualité, et envoie rapide. Parfait rien à dire

Petite marque française qui propose des vêtements de qualité et toujours dans l’air du temps. Je recommande +++

Produits au top comme d’habitude, et fabrication française

Good quality, nice fitting and beautiful colours.

Livraison rapide et tissus de qualité 👌🏻

La qualité des vétérinaires d’équitation, notamment les pantalons est exemplaires, excellent accueil, je recommande

Le service a été parfait et la qualité des produits est vraiment excellente.

I had a terrible and stressful experience renting a dress from The Volte for a gala ball. I paid $360 for a dress that was scheduled to arrive two days before my event.

However, two days before the gala, I received a call from The Volte on behalf of the lender asking if I still wanted the dress sent, since it hadn't been shipped yet. At that late stage, I felt I had no other choice but to say yes.

Unfortunately, it was too late. The dress was not shipped until that day, and it arrived the following day when no one was home to sign for the DHL delivery. The dress was finally redelivered two days after my event, making it completely useless to me. The lender left so little time that redelivery prior to the event was impossible. When I communicated this to the lender she told me 'that I should have stayed at home from work that day and waited for her dress!'

To make matters worse, when I communicated with the lender, she was unprofessional and rude in her messages and took no responsibility for the issue. The Volte also handled the case poorly, and I had to cancel the transaction on my credit card to get my money back.

The service was completely unreliable and stressful from start to finish. I would never use The Volte again.

Quality of the products and the kindness of the founder!

Merci Clémence 🫶🏻 Encore de jolies moments partagés 🌸

Parfait je recommande

Une équipe charmante et de bon conseil - Une qualité de textile et une coupe parfaite, je suis très satisfaite de mon achat (et ce n’est pas le premier chez eux) - Je recommande !

L'essayer,c'est l'adopter. Produits qualitatifs, création et fabrication française. Jeune entreprise dynamique. Merci à l'équipe présente au jumping de la Baule.

Je suis tellement fan

Je connais Clemence depuis longtemps et vraiment c’est un plaisir d’acheter des vêtement chez des marque comme Volte qualité 100% française

Parfait le tapis a bien été reçus il est magnifique

I was nervous renting my first dress, so I tried it on first at a designer store before booking with The Volte. The dress arrived a day late, which I thought was unreliable, but I was relieved that I had purposely ordered it a day earlier just in case. The dress was crunches up in a parcel bag, without any other protection over it.

I was in disbelief when I saw the dress. It was dirty, had a rip with botched up stitching (not exactly 'Luxury' as the lender promotes on her page), had hair all over it and was also 2-3 sizes too big which did not make sense given I had tried the dress on previously. The size tag had also been ripped off. The biggest shock to me was the quality, it was not the same material that I had tried on in store and did not have the same boning structure in it. I knew for sure it was a mock off dress.

A concept that was created to be easy for finding a dress soon became so stressful. I spent the evening before my event scrambling to buy a dress - ending up spending hundreds of dollars when I really went on the Volte to save these costs. During my hire period, I notified the lender as well as the customer service team. Providing every piece of evidence they requested including time stamped photos.

To put it simply, they were shocking to deal with and I don't even know how they are still in business. They kept deflecting every single one of my points of concerns with 'As per our terms and conditions'. They did not address any of the concerns and instead kept defending the lender by saying things such as 'The lender said you were the one to rip the dress' and 'The lender denies the allegations so we cannot refund' DESPITE the photo evidence. I even provided a receipt of the dress i purchased. I was outraged that someone would do such a thing

This went on for 4 weeks, going back and forth with their denial. It also took them days to reply and once they had run out of reasons as to why they could not refund me, they then said 'its because it has now been passed 10 days. Umm it took them so long to respond to me, I had given everything they asked for AND raised the issue the weekend of my hire. How dare they. I told them I would not return the dress until my issue was escalated. Paying $150 for a dress that was in this condition and also FAKE is appalling.

After 4 weeks of this, the lender stalked me online, found my workplace via LinkedIn, called them and harassed them verbally. She also accused me of being a thief to them and asked why they would hire me ect. On this same day, she had requested to follow me on instagram and to my surpise she was harrasing me via dms and had my private linked in page on her story, defaming me for theft.

It is against the websites policies for the lenders to contact the customers outside of the website platform, let alone to threaten, harass and publicly defame them.

I am so glad I held strong as they finally refunded me *under the condition I didnt press charged to the lender*.

This site is so dodgy, unreliable and I am so disgusted by all of this...

Paid $158 to hire a designer dress. It arrived in a small satchel all scrunched up. It looked and smelt like it had not been dry cleaned. The bottom was all stained. When I sent a complaint the lender offered a $15 refund, what a joke!