The customer communications when I first tried to get help was very frustrating until I was able to chat with Lawrence and he was most helpful. He sent links and screen shots for me to follow which ma... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
My website and emails went down unexpectedly and I was able to get this resolved very quickly with the support team at Vodien, in particular Merchael. Thank you for getting everything resolved so fast... Se mer
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Ms Slashy was the Officer assisting me today. The Ticket number was I-24977200. Slashy was very helpful, knowledgeable and professional. She was also very patient with me when leading me through the p... Se mer
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The best thing about Vodien is that there is a real human being available on a live chat, 24 hours a day. They have helped me understand technical stuff like the difference between who hosts a websit... Se mer
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Företagsinformation
Informationen kommer från olika externa källor
The leading web hosting company in Singapore - Vodien invests in top-grade network infrastructure and server hardware so you can get the top web hosting experience. Join over 130,000 Vodien users - visit Vodien.com today!
Kontaktuppgifter
3 Irving Road, #09-01, Tai Seng Centre, 369522, Singapore, Singapore
- vodien.com
4,4
Utmärkt
1 tn omdömen
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
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I am a long term account holder with vodien, they brought out my previous provider. On numerous occasions over the years they lock your disable account when your credit card goes out of date, which being a long term customer is going to happen. No call just emails that as they send a hundreds of emails about sales & they all just get lost in my junk box, Once your locked out trying to get help is a task beyond thier technology or service.
They don't answer the phone, instead send you to chat lines & when you email them they refer you to a closed case # & do not respond, We have a number of domains which once I get back on line I will see if can take my business elsewhere. They had gone from a great operation, to a no service IT online only help & they are really useless these days.
8 november 2025
Omdöme utan inbjudan
Svar från Vodien Internet Solutions Pte Ltd
Hello Mark,
Thank you for sharing your experience with us, and I sincerely apologize for the frustration and inconvenience you've encountered. Your experience is certainly not the standard we strive for, and I regret that we were unable meet you expectation and resolve your issue in a timely and effective manner.
To assist you further and ensure that your concerns are properly addressed, kindly send us any relevant details about the case to reviews@vodien.com? This will allow us to investigate the matter more thoroughly and provide you with the support you deserve.
Once again, I apologize for the inconvenience you've faced, and I appreciate your feedback as it helps us improve our services. We hope to have the opportunity to make things right.
Bern O.
Online Experience Specialist
Absolutely brilliant service
Absolutely brilliant service, Resolved a technical issue in 5minutes using the 24/7 live chat (which I usually wouldn't use in other services because theyre generally bots). Voiden has *humans* not bots!!! Who are skilled & efficient. I HIGHLY RECOMMEND 🎊
4 november 2025
Omdöme utan inbjudan
Svar från Vodien Internet Solutions Pte Ltd
Hi Emma,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Sambrin O.
Online Experience Specialist
The technical assistance expert (Neil)…
The technical assistance expert (Neil) is very professional. He understand my issue instantly and then solved it. Then he clearly explains to me the rational behind my problem I met. Hence, even though my problem is caused by Titan system error, I still can't neglect such a great support service.
3 november 2025
Omdöme utan inbjudan
Svar från Vodien Internet Solutions Pte Ltd
Hi Rick,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Sambrin O.
Online Experience Specialist
My experience to setup email with Vodien Customer care
She was with me throughout with patience and asked the right questions, gave me exactly what I required. Shared the links and till the end she delivered my questions with efficiently. very happy with her service.
3 november 2025
Omdöme utan inbjudan
Svar från Vodien Internet Solutions Pte Ltd
Hi Devpriya,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Sambrin O.
Online Experience Specialist
Staff was swift in helping.
3 november 2025
Omdöme utan inbjudan
Svar från Vodien Internet Solutions Pte Ltd
Hi Linda,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Sambrin O.
Online Experience Specialist
TERRIBLE SERVICE
We were informed that has to do VPS upgrades during working hours and we cant stop. and guess what? The entire month will be down.
NEVER USE THEIR SERVICE! IF not u will lose your business first.
1 november 2025
Omdöme utan inbjudan
Svar från Vodien Internet Solutions Pte Ltd
Hi James,
Thank you for sharing your experience with us, and I sincerely apologize for the frustration and inconvenience you've encountered. Your experience is certainly not the standard we strive for, and I regret that we were unable to resolve your issue in a timely and effective manner.
To assist you further and ensure that your concerns are properly addressed, kindly send us any relevant details about the case to reviews@vodien.com? This will allow us to investigate the matter more thoroughly and provide you with the support you deserve.
Once again, I apologize for the inconvenience you've faced, and I appreciate your feedback as it helps us improve our services. We hope to have the opportunity to make things right.
Bern O.
Online Experience Specialist
Marigod resolved my issue where the…
Marigod resolved my issue where the other 3 other agents did not resolve
31 oktober 2025
Omdöme utan inbjudan
Svar från Vodien Internet Solutions Pte Ltd
Hello Shaun,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Your agent MarMari has been very…
Your agent MarMari has been very helpful. Provided good explanation to all my queries.
31 oktober 2025
Omdöme utan inbjudan
Svar från Vodien Internet Solutions Pte Ltd
Hello Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Customer service is always very fast…
Customer service is always very fast and efficient. Use the chat — it works very well, saves time, and provides precise answers.
29 oktober 2025
Omdöme utan inbjudan
Svar från Vodien Internet Solutions Pte Ltd
Hi Olivier,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Sambrin O.
Online Experience Specialist
Too Many Bugs Vodien Can Not Fix and Refuse to test their White Label software themselves.
After trying to use this platform for six months, I found it has so many bugs that Vodien can not fix. They have white labeled the platform and so support is by a third party. When requesting support I was directed to their supplier and told to quote their own account number with the third party supplier. After more than 20 requests for support due to the many software bugs I asked Vodien to test the platform for a user experience once they were told by their supplier it was fixed. Their response was to close the support ticket. So I have asked for a full refund.
24 oktober 2025
Omdöme utan inbjudan
Svar från Vodien Internet Solutions Pte Ltd
Hi Dean,
We are sorry to hear about your experience and the difficulties you have encountered. We take your feedback seriously and want to ensure your concerns are properly reviewed.
To help us look into this further, could you please email your Customer ID, domain name, and any relevant case or ticket ID to reviews@vodien.com? Our team will prioritize your case and work with the relevant teams to resolve it as quickly as possible.
Thank you for bringing this to our attention — we appreciate the opportunity to make things right.
Best regards,
Sambrin O.
Online Experience Specialist
Gotta say this is the best support…
Gotta say this is the best support service I have experienced fora very long time. Really excellent! All agents spoken to were courteous, knew what needed to be done and how to do it. Problems quickly resolved.
The last agent I spoke to was Cliff.
23 oktober 2025
Omdöme utan inbjudan
Svar från Vodien Internet Solutions Pte Ltd
Hello Peter,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
my domain webside was down today
my domain webside was down today. Vodien online helpdesk help me resolve it within hal an hour.
24 oktober 2025
Omdöme utan inbjudan
I felt that I was dealing with someone…
I felt that I was dealing with someone who knew about the problem. He/She understood the issue and could offer the solution to the problem.
I will have to configure the DNS and see if that works, but it is a solution that makes sense.
We are trying both Window/Linux server subscriptions from Vodien, and if we can get the system to work the way we want, it will be more business for Vodien.
23 oktober 2025
Omdöme utan inbjudan
Svar från Vodien Internet Solutions Pte Ltd
Hi Chris,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Sambrin O.
Online Experience Specialist
New User with No experience
I was new. I got lost on how to settle my email issue. I was assisted by Agent Jonathan. He helps me resolve this in one interaction.
22 oktober 2025
Omdöme utan inbjudan
Svar från Vodien Internet Solutions Pte Ltd
Hello Suraya,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Jazzver is great in handling my email…
Jazzver is great in handling my email phishing and scam case professionally, and this is done in just ONE interaction! Thanks so much!
22 oktober 2025
Omdöme utan inbjudan
Svar från Vodien Internet Solutions Pte Ltd
Hi Client,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Svar från Vodien Internet Solutions Pte Ltd
Hello Tung,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Spectacular support and super patient~
Spectacular support and super patient~!
Spot on resolving of matters required. Cheers!!!
20 oktober 2025
Omdöme utan inbjudan
Svar från Vodien Internet Solutions Pte Ltd
Hello Ray,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Excellent customer service from Vodien
Excellent customer service from Vodien! The support team, John, was fast, friendly, and efficient in resolving my login details issue. Really appreciate their prompt response and clear guidance — made the whole process smooth and hassle-free. Highly recommended!
19 oktober 2025
Omdöme utan inbjudan
Svar från Vodien Internet Solutions Pte Ltd
Hello Karen,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Excellent support
Excellent support - helped me resolve my issues.
16 oktober 2025
Omdöme utan inbjudan
Svar från Vodien Internet Solutions Pte Ltd
Hello Foo,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Sambrin O.
Online Experience Specialist
good knowledge
15 oktober 2025
Omdöme utan inbjudan
Svar från Vodien Internet Solutions Pte Ltd
Hello Cynthia,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Sambrin O.
Online Experience Specialist
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.