The customer communications when I first tried to get help was very frustrating until I was able to chat with Lawrence and he was most helpful. He sent links and screen shots for me to follow which ma... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
My website and emails went down unexpectedly and I was able to get this resolved very quickly with the support team at Vodien, in particular Merchael. Thank you for getting everything resolved so fast... Se mer
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Ms Slashy was the Officer assisting me today. The Ticket number was I-24977200. Slashy was very helpful, knowledgeable and professional. She was also very patient with me when leading me through the p... Se mer
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The best thing about Vodien is that there is a real human being available on a live chat, 24 hours a day. They have helped me understand technical stuff like the difference between who hosts a websit... Se mer
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Företagsinformation
Informationen kommer från olika externa källor
The leading web hosting company in Singapore - Vodien invests in top-grade network infrastructure and server hardware so you can get the top web hosting experience. Join over 130,000 Vodien users - visit Vodien.com today!
Kontaktuppgifter
3 Irving Road, #09-01, Tai Seng Centre, 369522, Singapore, Singapore
- vodien.com
4,4
Utmärkt
1 tn omdömen
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Mary
Mary - the support officer attached to my SOS - is simply fantastic. Patient. Professional. Courteous. Calm. Helpful. Forgiving (my stupidity). Accommodating. ALL THE GOOD QUALITIES any customer service office should have.
THANK YOU, MARY!
17 januari 2026
Omdöme utan inbjudan
Svar från Vodien Internet Solutions Pte Ltd
Hello Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Saturday afternoon IT Support
Saturday afternoon, and they are on the ball with answers and fixing my issues. Hats off to these guys, I never ever had such positive experiences with IT support in my life.
17 januari 2026
Omdöme utan inbjudan
Svar från Vodien Internet Solutions Pte Ltd
Hello Andrew,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Crazy Domains.
Regards,
Bern O.
Online Experience Specialist
SERVER WENT INTO MAINTENANCE WITHOUT…
SERVER WENT INTO MAINTENANCE WITHOUT NOTICE, ALMOST DOWN FOR 2 DAYS DURING WEEKDAYS INSTEAD OF FOLLOWING BASIC STANDARD PRACTICE OF DOING TECH MAINTENANCE DURING WEEKENDS!
14 januari 2026
Omdöme utan inbjudan
Svar från Vodien Internet Solutions Pte Ltd
Hello Yau Chan,
Good day!
Thank you for taking the time to share your feedback regarding the recent server maintenance. We sincerely apologize for the inconvenience and disruption this has caused, especially given the extended duration and the impact during business weekdays.
We understand your frustration, particularly around the lack of prior notice and the expectation that technical maintenance activities are typically scheduled during off-peak periods, such as weekends. Your concerns are valid, and this experience does not reflect the level of service we aim to provide.
We would appreciate the opportunity to review your account in detail and better understand the circumstances surrounding this maintenance event. If you are willing, please reach out to us at reviews@vodien.com with your domain name or case reference, so we can investigate further and address this matter appropriately.
Your feedback is important to us and will be shared with the relevant teams to help improve our communication processes and maintenance planning moving forward.
Thank you for bringing this to our attention. We hope to have the opportunity to restore your confidence in our services.
Bern O.
Online Experience Specialist
John was patience and guided me step by…
John was patience and guided me step by step to resolve my issue.
Well done
15 januari 2026
Omdöme utan inbjudan
Svar från Vodien Internet Solutions Pte Ltd
Hi Mike,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Sambrin O.
Online Experience Specialist
The process of verifying my identity…
The process of verifying my identity took just a couple of minutes! Thank you for your prompt response.
13 januari 2026
Omdöme utan inbjudan
Svar från Vodien Internet Solutions Pte Ltd
Hi Client,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Sambrin O.
Online Experience Specialist
Outlook 365 for Mac issues…
I had been going around in circles with a re-enter IMAP password on Outlook 365 for Mac. One interchange with Charlotte solved things, brilliant!
13 januari 2026
Omdöme utan inbjudan
Svar från Vodien Internet Solutions Pte Ltd
Hello Philip,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Fast, efficient resolution of issue
Fast response, issue resolved quickly, no problems.
10 januari 2026
Omdöme utan inbjudan
Svar från Vodien Internet Solutions Pte Ltd
Hello Andrew,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Geoff is a star
Geoff is a star! He was very professional and patient in helping me resolve issues with my email account.
9 januari 2026
Omdöme utan inbjudan
Svar från Vodien Internet Solutions Pte Ltd
Hello Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Bad service, bad customer experience, low professionalism
Have been a customer with Vodien for many years with webhosting and email hosting. Service levels has significantly dropped as compared to the earlier days.
Received an email from them on 10th Dec that there will be a maintenance upgrade between 15th Dec and 30th Jan and they cannot specify the date of migration, although they did specify the migration will be done outside of office hours (2000 hrs to 0759 hrs local time) and will last for a brief 30 min. Well, the migration started on 7th Jan at 1439 hrs and lasted for 22 hours. I contacted them via Live Chat and all they could do was give standardized replies which could not address my concerns.
Monitored their maintenance updates and after it was completed, I still could not log in to my Webmail and cPanel accounts. After contacting their Live Chat, I was then informed that the URL has changed. Talk about good service - if I had not asked them, I would have continued to use my old URL and wonder why the maintenance has not been completed.
This experience is very upsetting and disappointing. Vodien - which was synonymous with fantastic uptime, great customer service and excellent professionalism - is no longer the same Vodien as yesteryears.
Hope Vodien can buck up and get their house in order. After all, reputation is extremely important in this field of business.
8 januari 2026
Omdöme utan inbjudan
Svar från Vodien Internet Solutions Pte Ltd
Hello weeming,
Thank you for taking the time to share your detailed feedback. I’m truly sorry to hear about the experience you had during the recent maintenance and migration, especially given your many years of trust in Vodien’s web and email hosting services.
We understand your frustration regarding the unexpected timing and extended duration of the migration, as well as the disruption caused by being unable to access Webmail and cPanel afterward. We also acknowledge your concern around the lack of proactive communication, particularly in relation to the URL change, and how this added to the inconvenience you experienced. This is certainly not the level of service or professionalism we aim to provide.
Your feedback about the standardised responses you received via Live Chat is also noted. We recognise how important it is for our support teams to provide clear, accurate, and situation-specific assistance, especially during critical service-impacting events.
We take comments like yours very seriously, as they help us identify gaps in our processes and communication. Our team would like the opportunity to review your case in more detail so we can better understand what happened and work toward improving our services moving forward.
If you’re open to it, please reach out to us at reviews@vodien.com with your domain name or account details, and we will ensure this is investigated further.
Once again, we sincerely apologise for the inconvenience and disappointment caused. We appreciate your honest feedback and hope to have the chance to regain your confidence.
Kind regards,
Bern O.
Online Experience Specialist
Junmar and Donnalou were great in…
Junmar and Donnalou were great in solving my problems. Thank you.
8 januari 2026
Omdöme utan inbjudan
Svar från Vodien Internet Solutions Pte Ltd
Hi Brian,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Sambrin O.
Online Experience Specialist
Resolved my cPanel security access…
Resolved my cPanel security access issue in one interaction. :)
6 januari 2026
Omdöme utan inbjudan
Svar från Vodien Internet Solutions Pte Ltd
Hello Garry,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Problem solved!
Had a couple of domains to renewal but as I am new to how things work, Maulene was very helpful and walked me through the process. There's also a change in domain names and we arrived at how to migrate without to new domain name without losing legacy domain email traffic. Many thanks Maulene!
29 december 2025
Omdöme utan inbjudan
Svar från Vodien Internet Solutions Pte Ltd
Hello Dominic,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Humanity wins again! After my initial frustration with the…
After my initial frustration with the limited questions on the chatbot menu, the live agent came on and quickly resolved things. Thank you.
26 december 2025
Omdöme utan inbjudan
Svar från Vodien Internet Solutions Pte Ltd
Hello Larry,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Sambrin O.
Online Experience Specialist
Lawrence was just amazing
Lawrence was just amazing. He was patient and went through the problems with me. He referred the matter to the Team to update. Great Service. Thank you
23 december 2025
Omdöme utan inbjudan
Svar från Vodien Internet Solutions Pte Ltd
Hello Jenneke,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Everything was resolved in a friendly
Everything was resolved in a friendly, courteous and effective way. A great customer experience!
22 december 2025
Omdöme utan inbjudan
Svar från Vodien Internet Solutions Pte Ltd
Hi Peter,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Sambrin O.
Online Experience Specialist
Good Help gets the job done
I've had quite a few sites registered via Vodien and with everything done on line it sometimes is difficult to understand. But this time I had to transfer a Domain name. The help I got made the process run smoothly. Merry Christmas to you all and have a SAFE New Year
10 december 2025
Omdöme utan inbjudan
Svar från Vodien Internet Solutions Pte Ltd
Hello Nick,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Sambrin O.
Online Experience Specialist
Quick and accurate support!
Charlotte guided me step by step when I had a problem accessing my Cpanel account. Got it all resolved in less than 10 minutes! Thank you!
19 december 2025
Omdöme utan inbjudan
Svar från Vodien Internet Solutions Pte Ltd
Hello Ping,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Crazy Domains.
Regards,
Bern O.
Online Experience Specialist
Ticket: I-23623309
Ticket: I-23623309
Gedeon was a very patient and knowledgeable. He managed to resolve my company domain and my company emails can running very well now. Appreciate of his great job.
18 december 2025
Omdöme utan inbjudan
Svar från Vodien Internet Solutions Pte Ltd
Hello Esther,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Neil helped to validate my registrant…
Neil helped to validate my registrant email address when I had difficulty doing. He was helpful and assuring throughout.
19 december 2025
Omdöme utan inbjudan
Svar från Vodien Internet Solutions Pte Ltd
Hi Boon,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Sambrin O.
Online Experience Specialist
All problems resolved on the spot.
19 december 2025
Omdöme utan inbjudan
Svar från Vodien Internet Solutions Pte Ltd
Hello Jon,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Crazy Domains.
Regards,
Bern O.
Online Experience Specialist
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.