Vodafone Omdömen 70

vodaphone is a nightmare to deal with everyone is based in india they dont have anyone in the uk working they never connect you to anyone always 48 to 96 hours for a call back they never put you through to anyone always wait hours when i refused to wait as i have already waited 98 hours he disconected my call

Incompetent customer service, not helping at all, too expensive, they play with the prices, all is about scamming people. Best option is to never having anything with Vodafone in Czech Republic.

I have the "Super Unlimited" optical Internet tariff, that promises a lot, but fails miserably. The Internet speed that I register while connected via Ethernet cable, is always way below of what is advertised in the offer. I'm experiencing constant outages that often prevent me from working.

They recently informed me about planned infrastructure upgrade and possible disruptions. And indeed, I was experiencing constant disruptions (even more than usually). Did my Internet bandwidth improve afterwards? Of course not. I'm guessing they're gonna spam with another "amazing offer" trying to upsell me as usual.

And of course, the customer service absolutely ignores the problem. There's never anyone available who can call me back and help me resolve my problem that speaks in English. Funny that when I'm calling to discuss tariffs that I'm considering getting, they are available immediately.

I know that the telecom prices in Czech Republic are absolutely criminal, but try to avoid if possible.

The patience & clarity with which Tom answered my questions meant that my experience was far better than any I've had with a mobile phone company to date.

Byla jsem více než 15 let velmi loajální zákaznicí Vodafonu. Využívala jsem mobilní služby i internet doma,. Všechny faktury byly vždy hrazeny včas, bez jediného problému. U Vodafonu jsem si také několikrát zakoupila mobilní telefony.
Po přestěhování do nového domu jsem chtěla zřídit nový internet. Zavolala jsem na zákaznickou linku, vysvětlila jsem, co potřebuji, a bylo mi doporučeno navštívit pobočku. Domluvili jsme se, že půjdu na pobočku Vodafone Letňany, kde jsem si zakoupila bezdrátový modem pro domácí internet (cca 2 000 Kč).
Po návratu domů jsem měla problémy s instalací, proto jsem ještě ten den volala na technickou podporu. Společně jsme modem přesouvali po domě, až se jej podařilo zprovoznit. Internet však nikdy nefungoval správně. Signál byl velmi slabý, nepokrýval celý dům, nikdy jsme nemohli připojit tiskárnu a například Netflix fungoval přibližně jen v polovině případů.
Opakovaně jsem volala na zákaznickou podporu a stěžovala si na kvalitu připojení. Všechny hovory jsou nahrávány. Internet sice „technicky fungoval“, ale kvalita byla velmi špatná. Navštívila jsem také pobočku, kde mi bylo řečeno, že z jejich pohledu je vše v pořádku.
Asi před dvěma měsíci jsem přišla na pobočku znovu i s modemem. Velmi ochotný a profesionální pracovník na pobočce Vodafone Letňany v Praze zjistil, že mám 5G SIM kartu ve 4G modemu. To znamená, že mi byl prodán nekompatibilní produkt.
Ptám se tedy – proč mi byl prodán modem za nemalou částku, který nebyl kompatibilní se službou, za kterou jsem zároveň každý měsíc platila?
S jeho pomocí jsem podala oficiální reklamaci. O měsíc či dva později mi však přišlo vyjádření, že jsem modem nevrátila do 30 dnů, a že je tedy chyba na mé straně.
Takže shrnutí: byla mi prodána nekompatibilní kombinace 5G SIM karty a 4G modemu, opakovaně jsem (minimálně desetkrát) kontaktovala zákaznickou podporu, nikdo mě na problém neupozornil a nikdo situaci nevyřešil.
Bylo mi řečeno, že si mohu jednoduše koupit nový modem.
Po této zkušenosti jsem ukončila všechny služby u Vodafonu – domácí internet i mobilní tarif. Přešli jsme k O2 a nechci, aby mije rodina využívaly služby společnosti, která si neváží dlouhodobých zákazníků.

After being a loyal customer for years, I’ve finally reached my breaking point. The network reliability has hit rock bottom with constant signal drops, and I'm tired of seeing 'mystery' charges pop up on my bill every month. What’s even more frustrating is that every time I reach out to support, I get a completely different story from every agent I speak to. It's sad to see a service I used to trust lose its quality so completely

Despite the fact the Vodafone is not allowed to send me SMS and emails, it's does that almost every day.
Also it's systems - login/services is changing very often and they are either non-functional or impossible to use.

All the manuals and guidance is full of info which is not true. Vodafone completely resigned on customer experience.

I would not recommend Vodafone CZ. Their services are significantly overpriced compared to other providers in the Czech Republic, while offering noticeably weaker coverage. The English‑language customer support does not exist, and both their website and mobile application are difficult to use and provide limited useful information.

Mám firemní tarif a platím nemalé peníze. Operátor slibuje 5G pokrytí, ale realita je taková, že mi hovory padají i v širším centru Prahy. Data jsou nestabilní.

Když chci nahlásit problém, musím se probít přes jejich "virtuální asistentku TOBi", která absolutně nechápe kontext. Dostat se na živého člověka je práce na půl hodiny. Služba neodpovídá ceně. Zůstávám jen kvůli firemní smlouvě, jinak bych odešel.

My personal experience:
I was a customer for over 5 years and decided to switch providers. The absolute worst experience EVER. Highly discourage you to join their network, was an absolute pain to switch and the constant invoice paying for not transparent dealings. Customer service was shit. I do not mind paying when leaving a service, what I do mind is the lack of transparency. This corporation should do better! However come to think of it, the corporation should keep their current business dealings as usual - if there are no slow archaic incumbents, then who will the fast moving innovators disrupt. There are clear winners and losers, and I will let you judge who the losers actually are.

5 stars for the customer support experience with one of the agents - Milan Matous. Gentleman helped with a smooth transition to a best priced offer for me.

Už mám Vodafone CZ plný zuby.
Internet je odpad. Vypadává každou chvíli, rychlost absolutně neodpovídá tomu, co slibujou, a často nejde načíst ani blbá stránka.

Podpora? K smíchu. Psali jsme jim pětkrát – odpověď žádná nebo jen „restartujte router, počkejte na aktualizaci“. Furt dokola. Žádná reálná pomoc. Když voláš, čekáš půl hodiny a pak tě stejně přepojí na robota nebo tě típnou.

A účty samozřejmě posílají pořád plnou palbu – za co?
Chtěl jsem zrušit smlouvu – haha, „nezrušil jste to správně“. Cože? Vyplnil jsem formulář, byl jsem osobně v prodejně, a stejně další měsíc faktura.

Jsem tady roky a pamatuju si, když to ještě fungovalo. Teď? Katastrofa. Jen výmluvy a nové poplatky.
Vodafone CZ je jeden velkej podvod s logem. Tečka.

I encountered a huge problem with this carrier that seems unsolvable. The issue is that I bought a cheap data SIM card from vodafone.cz. I activated it successfully, but I needed it for my GPS tracker. Later on, I found out that to manage the account, top up the SIM, check services, and so on, I have to enter the received SMS code on that same phone every single time. Meanwhile, I tried to change the phone number for two-factor authentication, but since I already have a primary vodafone phone that I use, it said that this phone is already in use for two-factor authentication. So, for any GPS tracker, it seems I need a separate, free SMS phone to access the account. This is just not feasible. I'd have to constantly remove the SIM from the tracker to check my monthly bills.

Terrible internet coverage compared to T-Mobile and O2. Expensive data.

Totally incomponent - not sure how Vodadone can call themselves a network provider. It is impossible to speak to anyone - tried to use Tobi and they were unable to put me through to a person - then it said network error - I have now been on the phone for more than an hour. How is it that mobile networks can get away with this.

I could give zero, I would. They have difunctional app, and customer service. They make money from charging fees for sending pay reminders to non-existing email. Let's not forget their collection agencies fees.
I strongly recommend to complain to Czech Telecommunication Office, right after you get answer from Vodafone's claim department. Discussion with claim department is useless, and you give them chance to charge you more and more. Also they will charge you for collection agencies fees.
Stay away, or you will pay a loooot to be able to leave.

This my worst experience with Czech company ever.

I paid to Vodafone for decades, after closing the contract they keep on sending bills to pay with late charges! Extortion 101! Especially when they understand the person has paid for decades and is now living out of the country, ridiculous,,,,,and ironically very difficult to even communicate with this telephone company,

This is the recommended provider for foreigners in the CZ--but the service is terrible, not enough speak English, and there's long wait times. I canceled everything before I left the country, or so I thought--Nearly a year later my old landlady receives a letter with a bill. Apparently, they never canceled my phone service, let the bill run high, THEN contacted a debt management service to reach out to my sweet landlady saying that I either needed to pay, or they'd screw me over legally.
When I originally canceled everything, I went to the store to make sure it all got done, phone/internet, everything.
Now, vodafone is saying that the man who was suppose to cancel everything 'forgot' or 'there was a language barrier', and are claiming that I haven't paid for my phone, and that they have a policy where they can't cancel phone services in store. I was never informed about any of this. They had my email on file from the account--why not inform me that way?

Nastavili mé mámě v důchodu internet a TV za 1400 měsíčně.

The worst experience with phone and internet provider in Czech. People trained there to lie to make everything super complicated for customers where you sign contract , unreal shocking, please avoid such service