Great range of products, and great customer service. When the warehouse stock didn't match the website stock for what I'd ordered, got a really friendly email offering alternatives or a refund. And th... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Vocla are truly amazing. Nothing too much hassle. Outstanding customer service on a personal level. Competitive prices and free postage. What more can you ask! Thank you Emily. Unlike there competitor... Se mer
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Initial navigation of the website is not the clearest but after that it gets better. There's a good range of products, well supported in most cases by a very good selection of photos. Sizing guidanc... Se mer
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I ordered a harness, and the size I wanted was out of stock, so Carl emailed me and offered 3 solutions - all great. I picked one solution of trying a different size and he sent me multiple sizes so I... Se mer
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Företagsinformation
- Herrkläder
- Butik med activewear-kläder
- Strandkläder
- Butik med erotiska kläder
- Badklädesbutik
- Underklädesbutik
Skrivet av företaget
Awesome menswear for gay guys and fashionistas, from trendy gear, quality underwear, and hot swimwear, to outrageous party wear and kinky outfits. All with the same aim, to make you look fabulous. No counterfeits, fast fashion, or rubbish made in a sweatshop. Limited production runs, original designs, and eco-responsibility, from niche LGBTQ+ supportive brands across the globe. A diverse collection carefully sourced and brought into the house of VOCLA, an authorised brand stockist since 2012. Statement styles for you to mix and match into something expressive and progressive, an outfit that’s unique to you, that speaks ‘YOU’. 🏳️🌈 Brands: 2eros, aussieBum, Breedwell, Barcode Berlin, CellBlock13, CODE22, Locker Gear, Modus Vivendi, PUMP!, RounderBum, Sukrew, SupaWear, Timoteo, TOF Paris. 🏳️🌈 Trusted by thousands worldwide. Authorised brand stockist. No fast fashion. 1200+ styles. New styles weekly. 10% off first order. 5* reviews. Free UK delivery. 30-day returns. Trading since 20
Kontaktuppgifter
Unit 2, Tilson Road, Roundthorn Industrial Estate, M23 9GF, Manchester, Storbritannien
- contact@vocla.com
- vocla.com
4,8
Utmärkt
563 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Lovely customer service
Great range of products, and great customer service. When the warehouse stock didn't match the website stock for what I'd ordered, got a really friendly email offering alternatives or a refund. And then it was posted so quickly too. Just great all round
20 april 2026
Omdöme utan inbjudan
Svar från VOCLA.com
Thanks for the great feedback ;)
Svar från VOCLA.com
Thanks for the great fedback ;)
Svar från VOCLA.com
Thanks for the great feedback ;)
Very well constructed
The quality of the garment looks very strong and well made. The shipping was very fast.
23 mars 2026
Svar från VOCLA.com
Thanks for the great feedback ;)
My boys look so hot in their new gear
My boys look so hot in their new gear. Zippers for easy access of front and back sides. Just yummy. There were a few stay threads that had to be trimmed and pulled back.
19 mars 2026
Svar från VOCLA.com
Thanks for the feedback ;)
Always prompt and reliable service from…
Always prompt and reliable service from Vocla, even when items have to be returned for exchange or other reasons.
16 februari 2026
Svar från VOCLA.com
Thanks for the great feedback Andrew ;)
Svar från VOCLA.com
Thanks for the great feedback ;)
Svar från VOCLA.com
Thanks for the great feedback ;)
Prompt and courteous
Prompt and courteous. Much of what they sell is too extreme for me, but they do promote good looking comfortable underwear for the only slightly adventurous…
19 januari 2026
Svar från VOCLA.com
Thanks for the feedback, more 'slightly adventurous' styles will be coming around Easter time, with some new brands coming... ;)
The customer service is excellent
The customer service is excellent. My emails were answered quickly and comprehensively with a friendly professionalism. Their range of products is well curated with a great eye for detail. The delivery timings exceeded expectations. Keep up the good work.
6 februari 2026
Omdöme utan inbjudan
Svar från VOCLA.com
Thank you for the great feedback, it is much appreciated
Svar från VOCLA.com
Thanks for the great rating and feedback Dean ;)
les taille ne sont pas comme la…
les taille ne sont pas comme la description et vous avez déclaré un montant tres élevé ce qui met les frais de douane tres élevé je suis vraiment décu
22 januari 2026
Svar från VOCLA.com
I have checked the customs documents for this order. The value of this parcel was not overdeclared. Therefore, if customs charges are high, it's because Canadian import taxes and customs fees are high, and not something that we can control; they would be the same for every retailer. Our international prices are reduced by 20% to remove UK VAT, on the understanding that you are then charged import tax at your country's rate. This is explained in detail on our shipping page. I'm sorry your charges are high, but import taxes and charges in another country are not something we control, and the value of the parcel was not overdeclared.
J'ai vérifié les documents douaniers de cette commande. La valeur de ce colis n'a pas été surdéclarée. Par conséquent, si les frais de douane sont élevés, c'est parce que les taxes d'importation et les frais de douane canadiens sont élevés et indépendants de notre volonté ; ils sont identiques pour tous les vendeurs. Nos prix internationaux sont réduits de 20 % pour supprimer la TVA britannique, étant entendu que vous devrez ensuite payer les taxes d'importation au taux en vigueur dans votre pays. Ceci est expliqué en détail sur notre page Livraison. Je suis désolé que vos frais soient élevés, mais les taxes et frais d'importation dans un autre pays sont indépendants de notre volonté, et la valeur du colis n'a pas été surdéclarée.
Exactly the product I wanted Delivered…
Exactly the product I wanted Delivered promptly
19 januari 2026
Svar från VOCLA.com
Thank you
I got what I ordered and it came fast
I got what I ordered and it came fast. It was international delivery so I am quite pleasantly surprised
18 september 2025
Svar från VOCLA.com
Thanks for the great feedback Nik. Looking at the tracking, it does seem to have arrived quickly, faster than some parcels here in the UK, so I'm not quite sure how they managed that!
Postage was fantastic
Postage was fantastic - considering I'm on the other side of the world (quicker than locally :-) ). Thank you for service.
23 december 2025
Svar från VOCLA.com
Thanks for the feedback Michael, much appreciated, there have been some issues over the festive period in clearing parcels through customs, but thankfully you weren't affected.
The products in my order arrived in…
The products in my order arrived in great and very promptly, given the busy holiday season. Thank you!
23 december 2025
Svar från VOCLA.com
Thanks for the great feedback ;)
It’s been 2,5 weeks and I still haven’t received my item.
Update: then use more reliable service. Im anycase I want my money back since now it says usps don’t have the item.
I still haven’t received my item.
4 januari 2026
Svar från VOCLA.com
UPDATE 19.02.26.
Your parcel was delivered, as per tracking.
The explanation given below clearly states that there were issues with US Border Control - the tracking shows that the parcel was with US Border Control from 24th December to 8th January, over the festive period, when they are closed. They are not a courier; they are a government department, over which we obviously have no authority, nor do you. Any other courier would also have to hand parcels to US Border Control for clearance processes into the USA, and would therefore have made no difference. It is not, therefore, a case of using a "more reliable service". The issue is not the courier, but US Border Control over the Festive closure period. There is an express service with FedEx available, who clear parcels themselves, but you did not opt for this, possibly because it is expensive. Even so, the Festive period closures would still have affected the delivery timescale. Our website and terms clearly state that the shipping timescales do not include delays with US Border Control, and we clearly cannot be held responsible for closures of a government department in another country over Christmas and New Year.
When the parcel was delivered to you, on 9th January, which was only one day after USPS were handed the parcel by US Border Control, you raised a chargeback on the basis that the product was 'unacceptable'. You did not contact anyone about this. You did not return the item, in line with the returns process, as everyone else does. You have therefore committed chargeback fraud, which we have defended, reported to the relevant authorities, and will be forwarding for legal action if necessary, especially given that you are happily wearing the product in social media pictures!
In future, it may be better to understand your own country's import processes, to take into account the time of year that you are ordering, and whether this may cause delays, to contact people if there are issues, instead of venting your frustrations on review websites, with inaccurate information and a lack of understanding of importing into your own country.
Hi there, I'm sorry you haven't received your order yet, this is partly due to customs clearance delays in the USA and partly due to the Christmas/New Year festive period.
The order was placed on 22nd December. It was dispatched the same day, with tracking number LE171268265GB. We are based in the UK, as stated on the website, so parcels clear through border control, customs clearance and tariff charging. Your parcel left the UK on 23rd December and arrived at Chicago airport. It was passed to border control at Chicago airport, for customs clearance processes, on 24th December. It has been with them since that time, which is partly due to delays in customs clearance at Chicago airport, over a busy seasonal period, but also due to limited clearance processes over the festive period. They should clear the parcel in the coming days and pass it to USPS for onward delivery, which then usually takes a couple of days. When they pass the parcel to USPS, the tracking will show an estimated delivery date on the USPS website.
I'm sorry for the delays. However, customs clearance processes are operated by US border control, and we are unable to contact them or have any influence. There are currently delays at Chicago airport, but we are also unable to specify which airport parcels enter the US at.
Usually, when there aren't issues at border control, a seasonal busy period and at a time of the year when everything is open and operating at capacity, parcels take about a week from dispatch to delivery in the US. At the moment, this parcel has been on delivery for 3 working days, with the rest of the time spent sitting with border control, awaiting customs clearance.
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