Fetch Omdömen 1 988

Great delivery service

Poor customer service

It appears I cannot reply to your response so I am editing my initial review.

The integrity of Fetch's management is questionable. I spoke to an employee on Friday, April 10th at 1:14pm and 1:26pm. On the call, I inquired as to the delivery date of Monday reflected on the tracking information because I was traveling. The employee not only once, but twice told me that the package will be delivered Saturday.

What your response to this review intentionally did was to omit salient information to mask guilt and hide from accountability.

But for your employee's incorrect statement of a Saturday delivery, this matter would have been avoided as I would have made arrangements to pick up the package from the Fetch store.

It is quite disappointing how the matter was handled as I advised you on Saturday that I was willing to come to the store and cancel the courier delivery in front of you as evidence that the initially ordered package would have been returned so that I could get another one - seeing that this ordeal is due to an error by your employee and I had to catch a flight.

The matter was handled as though I was in the wrong or simply ignoring that you guys dropped the ball in giving incorrect information.

You claim that you spoke to the employee and he said he told me that Saturdays are not always a delivery day but sometimes deliveries occur. That is a big lie and represents what you WISH the employee had told me.

If you fail to be honest, I will seek to recover the call records to prove the veracity of my statement.

I bought a couple of products from this supplier and almost all of them were poor quality and defective and the customer service is not very helpful and the return policy is another headache. It was a bad experience and I will definitely not recommend them, especially their products.
I am very disappointed with my experience.
First, the quality of the item is extremely poor, especially considering it was originally priced at £90. I have purchased similar items from Amazon for around £30 at full price, and those were of significantly better quality.
Secondly, I paid for express delivery, which was supposed to arrive the next day. Instead, the item was delivered after 4 days, which is unacceptable given the extra cost.
Thirdly, the item I received was damaged. Despite this, I am expected to pay for the return, which I find very unfair. The return process itself is also inconvenient and uncomfortable. It requires printing a confirmation email that includes images and descriptions of the item, which lacks discretion and can be embarrassing when printed in public. If I choose not to print it, I am charged extra, which reflects poorly on your return policy.
Finally, the customer service was unhelpful. When I called for assistance with tracking the shipment, I was told to contact the delivery company. When I requested to cancel the order, I was again redirected to the delivery company, with no support offered. This lack of accountability and assistance is very frustrating.
Overall, this experience has been disappointing in terms of product quality, delivery service, return policy, and customer support. I hope this feedback is taken seriously and leads to meaningful improvements.

Looks better quality than it is.the price I paid was good. The quality of the product is poor.its thin.

The product came well packaged and right on time, the product itself was well made 😊x

A quick easy online order - then a efficient turn around time to collect.
Very easy and hassle free .

Have had the pleasure of meeting some of the staff in the shop as well as dealing with them on the phone and on line and always have been given an excellent genuine personable service from this independent retailer long may they continue

Love you guys - excellent quality gear, the best prices (you were literally £30 cheaper for the shorts I just received from you) and speedy delivery.

Keep up the amazing service!

Dave

The store that keeps giving. Great prices, great customer service and great people. What's not to love about FETCH.

Always a great place to shop and go. Staff are always friendly and helpful and living in london makes it easy to go and collect. Product was a bargain and fits and looks amazing.

Excellent quality and fast delivery :-)

Always extremely prompt with sending things out and a very easy return service. Perfect!

No words to express how amazing this gear is

Outstanding!
Gear is incredible…as always!
Even though it was a Bank holiday my stuff arrived in no time at all! :)

Great shopping experience and really helpful staff when calling the store with questions.
Fast delivery too!

Fetch has always been one of my favourite places to buy , specially online discounts and their fast delivery. Occasionally a few products are not as good as they seems but most of the time products are good quality, wrapped well and delivered on time

i like the courier DHL, always gives a 2 hour window which is very convenient! I like their products, love browsing around the shop looking at their vast collection of toys etc. This particualr time the packaging was damaged, not sure how they got it in the box because when i tried the box wasn't big enough! Anyway product was ok, a tiny bit of rubber round the tip was missing, but as they had no replacement to swap with, decided to keep it!