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I purchased a BOGO VNSH holster and also a lockbox. My card was charged 24 hours later. I began receiving multiple ads for other VNSH products, but no information about my order was supplied. After 5 weeks I emailed the company, no response. I gave them notice that I would dispute the purchase due to lack of delivery. I gave them an extra week, disputed the charges, and received the products 4 days later. I canceled the dispute and love the holster and lockbox. It is the most comfortable holster ever and I wear it continually. The poor customer service prevents me from recommending their products.

VNSH has the worst customer service I have ever encountered. I purchased the laser target system and it took 2 months to show up. They took my money the moment they received it. After 2 weeks of not getting my order I decided to call customer service. I called them 13 times. No contact and no returned calls. I sent them 4 emails and only got a response, via email, after I told them I was going to file a complaint with the Federal Trade Commission. They offered to take $35 off the price of the system. Another 3 weeks go by no products. Needed up telling to cancel my order. Can't report them to Better Business Bureau because they are not a member. STAY AWAY FROM THIS COMPANY!

I came to Trustpilot two days ago to see if this company was a scam because I had ordered a holster on September 14th with an approximate 2-week delivery estimate. My order arrived today, October 21st (or maybe yesterday as I hadn't checked the mail). So, five weeks instead of two. That's fine. The product seems good. I haven't tried it with either of my guns yet. I am only downgrading the rating due to the shipping delay with no notification that there would be one.

BUYER BEWARE! This is a VERY scammy company. Saw lots of their ads and decided to give them a shot. Regretted my purchase almost immediately. Customer service is EXTREMELY slow and unhelpful. It's been 4 weeks and product has not shipped but they "should be getting restocked soon". I'm having to dispute via my CC and have filed a complaint with the BBB.

I paid them early September for a product still not delivered a month later and good luck getting ahold of VNSH customer service. They don't answer their phones and will not return calls they claim they would fulfill. Bottom line, you cannot trust the products you purchased will ever be delivered. They kept my $200 and now I am having trouble getting a refund for non-delivery. That is bad business.

Place two orders over 60 days ago .
No delivery, contact my CC to dispute the charges

Well, just like everyone else, I am STILL waiting for a product to ship and nothing from repeated emails or phone calls. THIS is exactly what they say on their website...

They ship within 24 hours. WRONG, they charge your credit card within 24 hours and DON'T ship a product to you.

I’ve been stalled multiple times in receiving my order with little to no customer service. For a supposed big company they don’t have an actual location and this guy probably just makes them in his garage when he feels like it. Guy is nothing more than a crooked salesman with plenty of gimmicks sent to your email frequently but when you need help no reply. I’ll make sure all my shooting buddies stay with “Real” holster companies.

I also ordered a holster from them on 14 September and it's October 1st...no arrival yet. I finally got thru to them and they told me they were waiting on backordered items. No notification that they were waiting, just burning time. While I don't think the company is a scam, they do a poor job of communicating. They also told me that shipping also took 7 days. It's just too long a time to wait. To compete, you need to do it better than the next guy. Taking a month isn't doing it better.

Main product came and works fine but the other promised items did not come. Multiple phone calls and no one answered. No one returned my calls. Also, multiple emails but no responses.

I have the same complaints everyone else has about not receiving the product ordered, coupled with a total lack of response from "customer service." This company is a scam, pure and simple. It does not even have a real storefront or business location. Check their address on Google Maps: 2121 Lohmans Crossing Rd #504-662, Lakeway, TX 78734. Funny that they call themselves a multi-million dollar brand, but they operate out of a UPS store mailbox.

Legal mechanisms are in the works to ensure that this little scam of a company will not last much longer.

Revision #1: I finally made contact with VNSH customer service. No idea why there was such difficulty in getting hold of them. They've got some ordering issues, for sure, but they made it up to me with some freebies they threw in. I still don't have my order, but I can see it's in transit to me. Uping the Stars to 4 for their effort to make it right. ORIGINAL REVIEW: Ordered a buy-one-get-one deal for their concealed carry waistband holster on Aug 7, 2025. It's been seven weeks, four weeks past the promised ship date, and worst of all, they refuse, literally, to answer their phones or return emails. I've called them several times over the past week, and they leave no option to leave a message. I bought this as a gift for one of my children whose birthday is tomorrow. It's unacceptable that they treat their customers in this manner.

It has been 30-days (8-25-2025) since I placed my order with VNSH. I have not received the product I ordered. I contacted customer service by phone and e-mail, no reply and no return call. Appears to be a Scam company.

I still haven't gotten the product that you've been paid for. According to other buyer's you have been scamming people to steal their money.
You must refund my money. credited back to my account within the next 7 days.
The Attorney Generals Office has the law that clearly defines this.
Send me an email, for the tracking number and the details of the shipping information.
You are required to do that, and credit back my money as soon as you get this letter.
I expect an email from you quickly to tell me when you have issued the credit to my bank account.
Nancy Augustine

Customer Service is non- existent

Purchased from them 8/21 and have not received order. Numerous emails and calls with no reply. Based on other reviews here this seems to be a trend. If I dont hear back soon I will disupte charge with my credit card company and get my money back.

This company can not be real, must be scam. Ordered a product they advertised one month ago, still have not received it. Called them several times, bunch of excuses and we will get back to you. Definitely scam

People should avoid this company at all cost. I have gotten numerous emails offering FREE stuff, the " get your Free laser or whatever now before they are gone." This is a pure unadulterated scam. As you read further on in smaller letters that " all you have to do is pay nine dollars in shipping and handling. If you have to pay for anything then its not FREE. Actually what you're doing is buying a product at a discounted price. The offer is very misleading. FREE means that there is no money involved. In case you haven't looked this company has a 2 star rating, maybe this type of scam is the reason why.

Over the past year, I've written their "Customer Service " four times. Each time, I've received no reply. Accordingly, I've purchased nothing, realizing, they could care less about their customers and potential customers. I wrote to assure that any purchase I'd intended to make wiujd fit as required. It may be, their goal to allow the customer to make assumptions and to thereafter, make a purchase, just to need to return the holster as it is not as advertised or doesn't fit. I'm certain, they'd ignore that based upon my experience and the outraged reviews, which include allegations of fraud and false advertising. Why take the risk if the company doesn't care? Once this happened, let alone 4x, it was obvious it's a SCAM.

VNSH conducts illegal CTA giveaways. Their advertisement on YouTube claims that they will put cash in the package with a random order. There is no mention of how to enter without a purchase and zero mentions of this on their website. They won't be giving anything away and this practice is completely illegal. Don't support this crap

This company is the real deal! Well made product made in U.S.A. Unfortunately I had to return the holster due to personal fit issues. Customer service was polite and easy. No pressure. Nice to find a company that 100% stands behind their products and customer service.