Purchased a pair of SS batting gloves. Easy to order online via website. Order turned up on time two days later, exactly what I ordered, no fuss or drama. Have used VKS several times before both onlin... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
This is the second cricket bat I've purchased from VKS, and both times Vinay has been incredibly humble and helpful. is experience being invaluable! He goes above and beyond a simple transaction,... Se mer
I had already dealt with Vinay and VKS In the summer when purchasing a ton silver edition and ton gloves but I was after the fuller profiled gladiator elite in long blade, VKS had long blades in stock... Se mer
Ordered a bat for my club in Germany. I got prompt pictures and very helpful advice on the phone, to help me choose exactly what I was looking for. The knocking-in is very reasonably priced and the b... Se mer
Företagsinformation
Kontaktuppgifter
31 Bond Street, Ealing, W5 5AS, London
- 020 8579 3389
- mail@vks.com
- vks.com
Not happy... Beware when ordering.
I purchased a Nike top, via their website, which stated that the item was in stock and then paid for the item accordingly. I needed the top for a tournament I was participating in and thought by ordering several days in advance that everything would be fine without any problems at all. How I was wrong.
I today received this feedback email by uk trust pilot asking for feedback on my order and thought something was strange especially as the order had not even been delivered. Anyway, I've just logged onto my account with the shop to find out where my top is and it looks like my order has been cancelled just a day after ordering it with the notes on the section saying " Nike no longer do this product anymore - Your order has been cancelled " and basically that is it!
No direct email or telephone from the company to let me know this is the case. Very poor service indeed.
My advice to anyone ordering from them is be very careful as even if the item is in stock when you purchase the item this may not be the case and you might very well be dissapointed.
19 augusti 2015
Omdöme utan inbjudan
Svar från VKS
Thank you for taking the time to post this review.
May we request you check your inbox/junk folder as an email was sent to you within 45 minutes of our opening the following morning of receiving your order. Unfortunately the shirt you ordered was sold out and their was no suitable alternative in a similar design. Our email explained this, but it may have been directed to your junk or spam folder. May I stress that our email was sent as soon as we could and no charges were made to your card. Whilst we do keep our website updated, it is possible that certain items may sell out in particular sizes and it is in such situations that we act as quickly as possible.
We sorry for any inconvenience.
Regards
VKS
Fast and Reliable service
Excellent service, received my order next day as promised. will definitely order again.
10 augusti 2015
Omdöme utan inbjudan
Excellent
Great Service. Ordered without a problem, received it on time as expected.
It's not the first time I buy from them and it definitely won't be the last one.
%100 recommended
2 augusti 2015
Omdöme utan inbjudan
good logistics - no aftersales service?
bat ordered and easy to process. received it v quickly and ontime. query with bat as it cracked, and 3 days later still no response... no after sales here?
22 juli 2015
Omdöme utan inbjudan
Svar från VKS
Thank you for taking the time to post your review, but I am afraid we have not received any email from you with regards to a cracked cricket bat.
We reply to almost all of our emails within minutes, so for one to be unanswered for 3 days is totally out of character for us. Kindly send it to us again and we will reply by return.
Kind Regards
VKS
Excellent service and friendly staff!
Thank you very much for your quick response to my queries and delivering the products with such promptness! Will definately shop with you for next season!
Thank you once again!
Edwin
14 juli 2015
Omdöme utan inbjudan
Superb
Absolutely superb customer service with 1st class delivery notification. Also, their website is up to date with stock availability.
13 juli 2015
Omdöme utan inbjudan
Good prompt service. Product was close to expectation
I ordered a Salix finite pod bat. I got the bat within 2 days and in good packing. The bat was as per my expectation except for a minor dent on the back which I don't think will affect its performance. I am satisfied with the performance so far.
5 juni 2015
Omdöme utan inbjudan
Efficient service but lacking attention to detail
Shopping experience with VKS was straightforward and I was kept informed of progress with my order by both email and text very effificiently. However, I was informed my delivery would arrive on Wednesday, when I knew I would be out so I elected to have it delivered to a neighbour. I then received a further email and text the following day (Thursday) saying the delivery would be made that day. It duly was, however it was delivered to No.10 which I thought was odd as I live at No.25, until I collected the package and saw it was addressed to No.12, despite my details being correct in my order form.
29 maj 2015
Omdöme utan inbjudan
Failed Badly
No stock, although they took my order online. No interest in giving me a deal to upgrade. Would use again or recommend.
25 maj 2015
Omdöme utan inbjudan
Kit for kids
Great stock in smaller sizes . Delivered as promised. Will use again.
26 april 2015
Omdöme utan inbjudan
Top quality cricket kit sold in a thoroughly professional manner, at reasonable prices with an excellent delivery service.
Multiple purchases over 2 years both in-store and online have all been excellent experiences, with outstanding customer service. Returns, bat refurbishment and delivery service are all 1st class. Very well done to the whole VKS team!
25 april 2015
Omdöme utan inbjudan
Helmet
Great condition and delivery of helmet. However, did not come with any bolts
23 april 2015
Omdöme utan inbjudan
Fast, helpful and overall perfect service!
Very good service, I ordered some batting pads however I was called to tell me they are out of stock but offered me an alternative of the same quality, I found this good customer service not many places wold personaly call you. They were also delivered next day as promised. Will definitely be buying from again.
19 april 2015
Omdöme utan inbjudan
Excellent customer service
I spoke with Mr. Bedi on my requirement for a SS TOn Reserve 2lb 9-2lb10 with 11 straight grains and a full profile with a mid to low sweet spot. Most people I know don't end up providing the bats with an exact specification.
Mr. Bedi sent me a bat that has 14 straight grains exactly with my weight specification within 4 days to my doorstep and I live in the United States. Great experience!
17 april 2015
Omdöme utan inbjudan
Very good service
Easy to order and arrived on time, no complaints whatsoever.
28 mars 2015
Omdöme utan inbjudan
excellent
Have made several purchases from this store and have had them delivered to ireland.. arrived within a couple if days. Excellent quality and great prices
25 mars 2015
Omdöme utan inbjudan
The best cricket store in the UK.
Vinay showed exceptional communication and customer service throughout the whole process. He emailed me pictures of bats upon request to help me pick the correct one and provided information whenever it was asked for. I paid for the bat at 2:00 in the afternoon it was delivered the next day.
If you want a cricket store which provides great customer service then look no further than VKS.
23 mars 2015
Omdöme utan inbjudan
Fantastic service and product
Great service, fast delivery and tracking of parcel, very good product, all round very happy with VKS and will use again in future for sure.
15 mars 2015
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.