Vita Student Omdömen 

138
•
TrustScore 3.5 av 5

3,5

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Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

I never lived here. Not a single day. I was withdrawn from Newcastle University for academic reasons that had nothing to do with me choosing to cancel. It just happened before my move-in date.... Se mer

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Betygsatt 5 av 5 stjärnor

Lovely accommodation. The vita student York site is in a great location directly between the city centre and the university of York campus. Maintenance team were very quick on a couple i... Se mer

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Betygsatt 4 av 5 stjärnor

The location is very central, which gives easy access to places such as the New and Old Towns, as well as the UoE campus. The staff are some of the loveliest people I've met, they show a level of care... Se mer

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Betygsatt 5 av 5 stjärnor

Best student accommodation in Manchester! The staff are always very attentive and quick when trying to resolve our problems. There was this one period of time some students like to leave rubbish in th... Se mer

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Företagsinformation

  1. Studentkorridor

Skrivet av företaget

Award-winning luxury Student Accommodation with 25 locations across the UK and Barcelona. Vita Student is the only student accommodation with everything covered. Maximise your university experience with free gyms, study spaces, private dining rooms and more. Create new friendships and hone new skills with some of the world's best brands in our free regular events.


Kontaktuppgifter

3,5

Medel

TrustScore 3.5 av 5

138 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 88 % av sina negativa omdömen

Svarar vanligtvis efter mer än 1 månad

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,5

Alla omdömen

(138)

49 omdömen under de senaste 12 månaderna

Skriv ett omdöme
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Betygsatt 2 av 5 stjärnor

Not hygienic at all. Poor staff service

you definitely have to improve the levels of hygiene in every building, including rooms and the gym. The floors are always discussing with stains and food pieces as well that are not collected or removed by any member of stuff even when I asked to. when asking for unclogging my shower as well, I was advised that I had to be the one doing that service surface and when I required because I’ve cleaned it and I called someone to unclog it they placed all the dirt that was in my drains in my shower, which I found very not hygienic and unclean.

11 augusti 2026
Omdöme utan inbjudan
Logotyp för Vita Student

Svar från Vita Student

Dear Adriana,

Thank you for taking the time to share your feedback. We’re sorry to hear that the standards of cleanliness during your stay did not meet your expectations.

We take comments around hygiene and cleanliness across our buildings, including communal areas, rooms and gyms, very seriously. We’re also sorry to hear about your experience with the shower and the way this was handled.

Please could you email customerengagement@vitastudent.com with some more information regarding the nature of your rating so we can investigate further?

It’s important to us that every student enjoys their time living with us.

Best wishes,
The Vita Student Team

Betygsatt 2 av 5 stjärnor

Don’t go here unless you love having windows that don’t open

Don’t go here unless you love having windows that don’t open at all, half of the ‘facilities’ never work the oven is just a microwave good luck cooking anything ever. the staff are pretty nice though. but the room gets so absurdly hot in the summer and spring months unless you have a portable ac or a large fan you will be sweating constantly

11 september 2025
Omdöme utan inbjudan
Logotyp för Vita Student

Svar från Vita Student

Hi there,

Thank you for taking the time to share your feedback with us. We’re glad to hear that you found our team friendly and welcoming -we’ll certainly pass that on to them.

We’re sorry to hear that you found the room temperature uncomfortable and that some of the facilities did not meet your expectations. While our windows are designed not to open as part of the building’s ventilation and safety requirements at certain locations, we do offer alternative rooms with AC or skylight window options.

Thank you again for your honest feedback. We really appreciate you highlighting both the positives and the areas where you feel we could do better.

Best wishes,
The Vita Student Team

Betygsatt 3 av 5 stjärnor

Everything in the accommodation is good…

Everything in the accommodation is good beside the cleaning service that only does the floor they don’t make the beds nor dust the tables it makes it hard because as a student. We don’t hav time to do this every time in the other the resident that I was in the cleaned well and placed everything good but in this one it’s pretty hard to go by as for the staff members they always try to get into your skin not most of them some of them ask personal questions and it’s pretty creepy beside it’s a good accommodation

11 september 2025
Omdöme utan inbjudan
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Svar från Vita Student

Dear Rose,

Thank you for your genuinely insightful review. Your perspective as a resident is invaluable, helping us identify areas for improvement. We take your comments seriously. Your recommendation holds significant value, and we are dedicated to ongoing improvements to ensure a better experience for you.

Best Wishes,
The Vita Student Team

Betygsatt 1 av 5 stjärnor

Bad gym facilities and impolite cleaner

The gym facilities are worse than expected based on the photos - the dip bar has never been fixed after broken for months, and breakfast refills are often slow. You would often come down to find empty milk bottles and empty plates, while the coffee machine has been broken for a month.

10 augusti 2026
Omdöme utan inbjudan
Logotyp för Vita Student

Svar från Vita Student

Dear Ethan,

Thank you for taking the time to bring the issues outlined below to our attention. We sincerely apologise for any inconvenience you may have experienced during your time at Vita Student. We’d like to discuss the circumstances you have described in more detail, but we aren’t able to find your booking or a record of you on our system. In order for us to investigate this further, please can you email feedback@vitastudent.com

Best wishes,
The Vita Student Team

Betygsatt 5 av 5 stjärnor

I really enjoyed staying at Vita…

I really enjoyed staying at Vita Student Iona Street it will always carry so many memories of my student years. I am tremendously helpful for the staff and all the facilities provided.

7 juli 2026
Omdöme utan inbjudan
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Svar från Vita Student

Dear Sofiia,

Thank you so much for taking the time to share your experience! We’re delighted to hear that living at Vita Student has been such a positive and memorable part of your journey.

Best wishes,
The Vita Student Team

Betygsatt 4 av 5 stjärnor

Vita Iona Review!

The location is very central, which gives easy access to places such as the New and Old Towns, as well as the UoE campus. The staff are some of the loveliest people I've met, they show a level of care and openness that makes Vita a lovely place to be at, especially when bogged down with coursework and other stuff. The amenities are typically up to date and well maintained, and if there's any issues that occur, the staff is quick to assist and rectify it.

31 juli 2026
Omdöme utan inbjudan
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Svar från Vita Student

Dear Freya,

Thank you for your 5-star review! We are thrilled to hear that you are satisfied with our on-site team members, and we are grateful to have you as a resident.

Best wishes,
The Vita Student Team

Betygsatt 4 av 5 stjärnor

Review

Starting off, the rooms are well equipped, spacious, good designed and the building offers a lot of great activities and nice places to relax. The staff is very nice and helpful and is always there if anything needed. The only things in minus might be:
* The breakfast station: I like what they have now at the breakfast station but I think it can improve a little by offering more fruits and maybe more cooked food (like fritata, omelette etc). For the rest of the breakfast is very good
* The noise: I know that there are a lot of students my age there but sometimes during weekdays the noise from outside in the garden or from people that are fighting (verbally or physically) in their rooms can get tiring and often disrupts my sleep (even though I go to sleep at 24:00-1:00). One incident that occurred was right next to my room when two girls physically fought and started throwing things around, screamed a lot and I felt like the cupboards in my room were about to fall to the ground because I could hear all of my glasses moving around (which, to be honest, really scared me).
Other than this, Vita is really good but it's good to take into consideration these aspects.

11 juni 2026
Omdöme utan inbjudan
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Svar från Vita Student

Dear Ilinca,

Thank you so much for taking the time to leave such a lovely review! We’re really pleased to hear that you had a positive experience with us.

Your feedback and recommendation mean a lot to the Vita Student team, and we truly appreciate you sharing your experience. We’re always committed to maintaining and improving the experience we provide for our residents.

Best wishes,
The Vita Student Team

Betygsatt 5 av 5 stjärnor

Beautiful Vita

My friend lives in York Vita and it’s absolutely beautiful. The grounds are incredible I’ve never seen a student accommodation like it, definitely beat my experience in my student halls. Jealous of anyone who gets to live in a vita

7 augusti 2026
Omdöme utan inbjudan
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Svar från Vita Student

Dear Victoria,

Thank you so much for your lovely review! We’re so glad to hear you enjoyed visiting Vita York and loved the grounds!

Best wishes,
The Vita Student Team

Betygsatt 5 av 5 stjärnor

Lovely staff and building that helped…

Lovely staff and building that helped me feel at home so much I booked for a second year ❤️

13 september 2025
Omdöme utan inbjudan
Logotyp för Vita Student

Svar från Vita Student

Dear Brooke

Thank you so much for taking the time to share your experience! We’re delighted to hear that living at Vita Student has been such a positive and memorable part of your journey.

Your kind words about our staff truly mean a lot—our team is dedicated to going above and beyond to make everyone feel welcome and supported.

Creating a welcoming, supportive, and vibrant environment for our residents is at the heart of what we do, so it's wonderful to know that you've felt right at home. We're especially glad to hear you’re enjoying your stay with us.


Best Wishes,

The Vita Student Team

Betygsatt 4 av 5 stjärnor

Excellent staff

Excellent staff, but outdated rooms for the price we should pay. Compared to dorms in Madrid which are cheaper but more modern…
However about the quality and how clean it is around the dorm: 10/10

24 maj 2026
Omdöme utan inbjudan
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Svar från Vita Student

Dear Cezar,

Thank you for your genuinely insightful review. Your perspective as a resident is invaluable, helping us identify areas for improvement. We take your comments seriously. Your recommendation holds significant value, and we are dedicated to ongoing improvements to ensure a better experience for you.

Best Wishes,
The Vita Student Team

Betygsatt 5 av 5 stjärnor

It was great

It was great, good staff, very accomodating and quick maintenance

5 augusti 2026
Omdöme utan inbjudan
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Svar från Vita Student

Dear Sharvesh,

Thank you for your positive review. We are delighted to hear that you have enjoyed your Vita student experience, and we love having you live with us.

Best Wishes,

The Vita Student Team

Betygsatt 2 av 5 stjärnor

I wouldn't recommend Vita to anyone…

I wouldn't recommend Vita to anyone looking for a comfortable living environment.

The balcony window door in my room was broken, and from June until the day I move out, it was never repaired. The management kept saying they couldn't fix it because they were unable to source the hinge. I find that explanation very unconvincing. As a result, I couldn't open the window for several months and had to keep it closed even during hot weather.

A problem that directly affected basic ventilation and living comfort should not take months to resolve. This experience was very disappointing.

4 augusti 2026
Omdöme utan inbjudan
Logotyp för Vita Student

Svar från Vita Student

Dear Fred,

Thank you for taking the time to bring the issues outlined below to our attention. We sincerely apologise for any inconvenience you may have experienced during your time at Vita Student. We want to discuss the circumstances you have described in more detail, but we aren’t able to find your booking or a record of you on our system. In order for us to investigate this further, please can you email feedback@vitastudent.com

Best wishes,
The Vita Student Team

Betygsatt 5 av 5 stjärnor

Good experience

Good room, services and location. Many reasonable facilities with a comfortable space.

5 augusti 2026
Omdöme utan inbjudan
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Svar från Vita Student

Dear Pharsit,

Thank you for your excellent 5-star review. We're thrilled to hear that you found our location, rooms and services to be excellent. We appreciate your positive feedback!

Best wishes,
The Vita Student Team

Betygsatt 4 av 5 stjärnor

the accommodation and the facilities…

the accommodation and the facilities provided are amazing, as well as the location of the buildings in leeds. the only downside is the fact that the staff access the room quite more than what is normally acceptable in my opinion, giving the renter more control over the room and limiting the staff from entering the rooms whenever they want and expect us to let them in every time would be nice.

5 augusti 2026
Omdöme utan inbjudan
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Svar från Vita Student

Dear Nina,

Thank you for taking the time to share your thoughtful and honest review. We really value hearing directly from our residents, as your feedback helps us understand where we can improve and enhance the experience we provide. We’re committed to continually improving our services and creating an even better experience for our residents.

Best wishes,
The Vita Student Team

Betygsatt 3 av 5 stjärnor

Overall

Overall, I had a decent experience staying here. The staff and maintenance team were always friendly, responsive, and helpful whenever I needed assistance, which I really appreciated.

However, the facilities are starting to feel quite old and could definitely use some upgrading, especially considering the amount we pay for accommodation. One of the biggest frustrations is the key/card access system—the doors often take several seconds to unlock, which becomes annoying when you’re carrying groceries or in a hurry.

The service is good, but for the price, I expected more modern facilities and a smoother overall experience. With some renovations and improvements to the access system, this accommodation would be much better.

5 juli 2026
Omdöme utan inbjudan
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Svar från Vita Student

Dear Justin,

Thank you for your genuinely insightful review. Your perspective as a resident is invaluable, helping us identify areas for improvement. We take your comments seriously. Your recommendation holds significant value, and we are dedicated to ongoing improvements to ensure a better experience for you.

Best Wishes,
The Vita Student Team

Betygsatt 5 av 5 stjärnor

Living at Vita Student Glasgow couldn't have been better!

Living at Vita Student Glasgow couldn't have been a better experience. The facilities are top-notch, the rooms are fully equipped with everything you could possibly need, and the housekeeping service is spot on. Most importantly, the staff are simply brilliant, always so friendly and ready to help with whatever you need! :)

5 augusti 2026
Omdöme utan inbjudan
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Svar från Vita Student

Dear Alex,

Thank you for your wonderful review! We're thrilled to hear that you enjoyed our great rooms, cleaning service, and facilities. Our friendly and supportive staff always aims to create a positive environment for our residents. Your positive feedback means a lot to us, and we look forward to continuing to provide a great experience for you!

Best wishes,
The Vita Student Team

Betygsatt 5 av 5 stjärnor

everything is great

5 augusti 2026
Omdöme utan inbjudan
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Svar från Vita Student

Dear 恩豪 魏,


Thank you so much for your 5-star review. We really appreciate your feedback and are delighted to hear that you have enjoyed your experience at our student accommodation.

Best wishes,
The Vita Student Team

Betygsatt 5 av 5 stjärnor

feels like home

I really apprecciated the staff being always available and helpful, easygoing and caring. There is a lot of privacy and services work well.

11 januari 2026
Omdöme utan inbjudan
Logotyp för Vita Student

Svar från Vita Student

Dear Sara,

Thank you so much for taking the time to share your experience! We’re delighted to hear that living at Vita Student has been such a positive and memorable part of your journey.

Your kind words about our staff truly mean a lot—our team is dedicated to going above and beyond to make everyone feel welcome and supported.


Best Wishes,

The Vita Student Team

Betygsatt 1 av 5 stjärnor

Vita student was the worst choice

Vita student was the worst choice

5 augusti 2026
Omdöme utan inbjudan
Logotyp för Vita Student

Svar från Vita Student

Dear Yossef,

Thank you for taking the time to leave a review and we are sorry to see it is not a better one. Please could you email feedback@vitastudent.com with some more information regarding the nature of your rating so we can investigate further?

It’s important to us that every student enjoys their time living with us.

Best wishes,
The Vita Student Team

Betygsatt 1 av 5 stjärnor

Extremely disappointing – absolutely not worth the money


I would genuinely think twice before booking with Vita Student. My experience has been incredibly disappointing, particularly considering the huge amount of money I paid for accommodation that I barely even lived in.

To be completely fair, the staff who worked at the accommodation (Leeds Portland Crescent) were lovely and I have no personal complaints about them. They were friendly and helpful whenever I dealt with them. Unfortunately, my issue is with the way Vita Student as a company handled my situation and the standard of accommodation I was expected to pay so much for.

When I moved in, my apartment was really dirty, and to make matters worse, the heating didn’t work. For the price Vita Student charges, I find this completely unacceptable. When you are paying a premium price for student accommodation, you expect the basics — a clean apartment and functioning heating — to be provided from day one.

However, the worst part of my experience was what happened when my medical circumstances changed.

I experienced serious, life-threatening medical complications which meant that I was medically unable to live alone. I had supporting letters and medical documentation from the hospital clearly explaining my circumstances and confirming that I could not safely live at the accommodation.

Despite providing this evidence, Vita Student refused to allow me to cancel my booking on medical grounds.

I wasn’t trying to get out of my contract because I had simply changed my mind or decided I didn’t like the accommodation. I was dealing with serious medical circumstances that were completely outside of my control, and I had hospital documentation to prove it. Yet I was still expected to continue paying a huge amount of money for an apartment that I was barely able to live in.

That is what I find most upsetting about the entire experience. There was very little understanding or compassion shown towards my circumstances. I was left in an extremely difficult financial position, paying for accommodation I could not medically live in, despite having provided evidence from the hospital.

When you combine that with moving into a dirty apartment with broken heating, it is incredibly difficult to understand how Vita Student can justify charging the prices they do.

The accommodation was nowhere near worth the money I paid. I paid a premium price and expected a premium experience, but instead I dealt with basic maintenance and cleanliness problems and, when I faced a genuine medical crisis, felt completely unsupported by the company.

I want to stress again that the staff themselves were lovely. My criticism is not directed at the people working at the building — it is directed at the policies and decisions made by Vita Student as a company.

For a company charging students this much money, I expected far better accommodation, better value for money and, most importantly, a degree of humanity when presented with serious medical evidence.

Unfortunately, my experience has left me feeling that Vita Student was more concerned about enforcing a contract than recognising the very serious circumstances I was going through.

I would strongly advise anyone considering booking with Vita Student to read the cancellation terms extremely carefully and consider what would happen if their circumstances changed unexpectedly. I certainly would not put myself through this experience again, and based on what happened to me, I cannot recommend Vita Student.

5 september 2025
Omdöme utan inbjudan
Logotyp för Vita Student

Svar från Vita Student

Hi Lily-Ann,

Thank you for taking the time to leave a review, and we’re sorry to see it is not a better one.

We appreciate you recognising the support you received from the team at Leeds Portland Crescent, and we’re sorry to hear that other aspects of your experience did not meet your expectations.

We have strict policies and procedures in place relating to cancellations to ensure fair and equal treatment of all Vita Student residents, in line with ANUK recommendations. We understand that circumstances can change unexpectedly, and we aim to handle each case as fairly and consistently as possible.

If you would like to understand more about our approach and receive any additional advice or support regarding your concerns, please can you email feedback@vitastudent.com

Best wishes,
The Vita Student Team

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