Vitaly has consistently made timeless, unique, intricate, and well-made pieces that have served me well for almost 6 years! I made the mistake of buying an item full price 3 days before their 30% anni... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I made two purchases and am very impressed by the quality of both, and the pricing was very fair. Packaging was cute too; and as a bonus the customer service was superb. Looking forward to what they... Se mer
Beautiful designs! Unfortunately I've had quality issues twice out of my three orders.Specifically, I had quality problems with the Lift ring (crooked/bent) and the Sway necklace (arrived with defect/... Se mer
The company shipped my order to an address that was miles away from the shipping address I gave them. When I sent them proof of both my address and the faulty location of the delivery address, they sa... Se mer
Företaget har svarat
Företagsinformation
Informationen kommer från olika externa källor
Contemporary unisex accessories and men's cut-and-sew clothing.
Kontaktuppgifter
3,8
Bra
343 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Wonderful and prompt customer service
My “fragment” ring came but when I put it on, I felt something scratching and upon further inspection, I noticed that the ring had a few sharp points where joints were connected. I used the AI chat on the website to start communication with the company, but then an email from a person, Miguel, came swiftly after that to inquire more about the issue. Due to the busy-ness of the holidays, I forgot about the ring. To my surprise, another email came asking if I still needed assistance. I was thankful for the reminder! Long story short, Miguel worked with me to find a reasonable solution. I was impressed with this company’s diligence with customer service. Along with the “fragment” ring, I also ordered two other rings. ALL the pieces are very beautiful! I will order the “fragment” again with the store credit they gave me because it is indeed a fabulous piece.
31 december 2025
Omdöme utan inbjudan
Svar från Vitaly Design
Thank you so much for taking the time to share such a thoughtful review.
We’re sorry to hear about the issue you experienced with the Fragment ring, but we’re very glad Miguel was able to follow up and work with you toward a solution. Making sure our customers feel supported, even when things get busy is something we care deeply about, so it’s wonderful to hear that his diligence made a positive impression.
We’re also thrilled to know you’re enjoying your other pieces and that you’re planning to reorder the Fragment ring. It truly is a special design.
Thank you again for your support.
Ordered a Christmas gift
Ordered a Christmas gift - Vitaly chose to use FedEx who lost the parcel. FedEx investigated and outcome was lost/missing but said I had to contact Vitaly because the package wasn’t insured. Although Vitaly were provided with all the details including outcome of the FedEx investigation but after chasing them for days I was told they couldn’t confirm it had been lost so wouldn’t replace/refund. Advised me to simply claim through my credit card company.
Absolute joke and certainly do not recommend them.
31 december 2025
Omdöme utan inbjudan
Svar från Vitaly Design
Thank you for sharing your feedback.
To clarify the situation: this shipment was not confirmed as lost by FedEx. While a trace was initiated, FedEx did not issue a final loss confirmation or settlement to us as the shipper. Without an official carrier confirmation of loss, we are unable to process a replacement or refund, as the package remains unverified as lost within the carrier’s system.
All shipping terms, including carrier responsibility and resolution procedures, are clearly outlined at checkout. In situations where a carrier cannot confirm loss, customers may choose to pursue a chargeback or cardholder protection, which is why that option was communicated.
We understand how disappointing delivery issues can be especially around the holidays but we must operate based on documented carrier outcomes and established policy.
No guarantee you will receive your product
They ship using USPS and for semi-expensive jewelry this seems inadequate. Unfortunately for me, USPS said it was delivered "in or at my mailbox," but I checked every day and never received the package. When I told Vitaly this, their response was "Without any substantial evidence to prove that your package was not delivered, we must assume that the delivery service provider delivered your order." Extremely disappointing to have an online company take your money with no guarantee you will get the product delivered. I will never purchase from them again.
9 december 2025
Omdöme utan inbjudan
Svar från Vitaly Design
We’re sorry to hear about your experience and understand how frustrating a missing package can be.
According to the carrier’s official tracking, this order was marked as delivered to the address provided. When a shipment is confirmed as delivered by the carrier, we are required to rely on that confirmation, as we do not have visibility beyond the carrier’s delivery scan.
USPS is a standard, insured shipping provider used by many retailers, including for high-value items.
We always recommend checking with household members, neighbors, or the local post office, as USPS has advised that packages may sometimes be marked delivered shortly before actual receipt or placed in an alternate secure location.
We stand by our shipping and delivery policies, which are clearly outlined at checkout, and we’re always happy to assist customers in opening a carrier investigation when possible.
Perfect !!
Perfect !!
Delivery was quick ans well packaged.
The quality of the jewelry, a ring in gold color was put in a nice box.
I needed to contact the customer service for an exchange due to a mistake of size from my niece and they take a very good care of my issue and respond very quiclky and clearly.
It’s great !!
A jewelry with spécials items and design with good quality …
I recommand
26 december 2025
Omdöme utan inbjudan
my first time buying
my first time buying after being referred by a friend, and the exceptional pieces all caught my eye. Very artistic and unique creations, and stunning packaging. It arrived fast, with constant shipping notifications from USPS, delivered safely within the estimated date, and no issues placing the order or paying. Everything was a smooth experience. I bought the Shard chain, and I love the craftsmanship on it. Great quality and will be buying again!
23 december 2025
Omdöme utan inbjudan
I am thoroughly satisfied customer
I am thoroughly satisfied with my purchases from Vitaly Design. My initial purchase was the Paralyze Necklace, which arrived promptly and exceeded my expectations in terms of beauty and quality. The exceptional craftsmanship and speed of delivery left me so impressed that I made a second purchase, the Ranson necklace. While my second purchase required assistance from Vitaly Custom Service, I was delighted with the prompt and truthful responses to my questions and requests. Overall, I have a positive experience with Vitaly Design, a company with trustworthy staff that consistently delivers high-quality products and exceptional customer service. I highly recommend them to anyone seeking quality products and excellent customer service.
16 december 2025
Omdöme utan inbjudan
Worst service
After placing my order, I received no tracking email or shipping notification at all. I only learned that the package had supposedly been delivered after contacting Vitaly several days later. The courier confirmed that my email address had not been shared, which resulted in the package being left outside without any way for me to be notified or present.
The courier left the package outside, on the street (after my investigation, sent me the picture of the package outside), where it was stolen.
Customer service refused to take responsibility despite this clear handling error, and no satisfactory solution was offered.
It is especially disappointing because my first experience with this company was positive. This situation raises serious concerns about order follow-up and how issues are handled when they occur.
2 december 2025
Omdöme utan inbjudan
Svar från Vitaly Design
Thank you for taking the time to share your experience.
Shipping notifications and tracking details are automatically sent to the email address provided at checkout once an order ships. In this case, the carrier confirmed delivery to the address on file.
Couriers may leave packages in a secure location at the delivery address based on their standard delivery procedures. We do not have the ability to control where a carrier places a package.
Once a package is marked as delivered by the carrier, responsibility for the final delivery rests with them, and we must rely on their confirmation. We are always happy to assist customers in contacting the courier or initiating a trace where applicable, but we cannot assume liability without carrier confirmation of an error or loss.
The customer service with company is…
The customer service with company is 10/10. The morning after placing my order I received a call from a customer representative. Unheard of, really makes the shopping experience one of a kind. They were following up on what I thought and offering discounts on future orders. I did have to change the shipping address well after the cut off date and they got back to me in just a couple hours and were able to make the change for me. Will be shopping with them again. 10/10 recommend.
14 december 2025
Omdöme utan inbjudan
Sustainable Jewelry That Really Turns Heads
Vitaly Designs makes well-made and creative jewelry from recycled steel. Each piece I own is incredibly well-made and extremely distinctive. You will be stopped constantly by people wanting to know where you bought your jewelry. Customer service is first-rate and the in-store experience is great! I am a customer for life!
7 december 2025
Omdöme utan inbjudan
5 Stars!
I've bought earrings, chains, and rings from Vitaly over the course of 3 years. They all shine like I bought them yesterday. I've spoken to customer service as well and they were always quick to respond and supportive of my needs. I'll be shopping here for a long time.
21 november 2025
Omdöme utan inbjudan
Great brand!
Long time customer here- I love the quality of this store and how quickly they respond to any questions and concerns! Would recommend !
27 november 2025
Omdöme utan inbjudan
One of a kind
Vitaly truly makes the most stunning pieces of art which are outstanding and are like no other. I've never had this many complements wearing any piece of jewellery before. The stainless steel is gorgeous and matches my rolex perfectly. Comes with a lifetime warranty because it will never change or fade. They've got the most supportive customer service team and will respond within minutes. I am in love with vitaly design
25 november 2025
Omdöme utan inbjudan
Reliable products and incredibly…
Reliable products and incredibly reliable customer service. Super impressed with them. replies were very quick, orders was process super quick aswell.
8 november 2025
Omdöme utan inbjudan
Store Credit isn't actually store credit
I've ordered multiple items from this site, and only made a return once very recently. Customer service was terrible; took a long time to respond, and then tried to deny the return once 30 days had passed. They offered 'store credit' when I contested it, but in the end they only gave me a single-use, unstackable coupon code. Since coupons can't be used on sale items, that means I can't use it until next year, when their current sale is over. They refused to provide actual store credit. It feels like I'm being punished for holding them accountable. The entire situation was a nightmare, and I can't support a company that uses misleading language in their policies.
5 november 2025
Omdöme utan inbjudan
Svar från Vitaly Design
Thank you for your feedback. We’d like to clarify a few points for accuracy.
Return eligibility and timelines are clearly outlined in our return policy. In this case, the return request was submitted outside of the stated return window, which is why a standard refund was not available. As a courtesy, a store credit in the form of a promotional code was offered despite the return being ineligible under policy.
Our store credit is issued as a single-use code and functions as outlined in our terms, including standard restrictions such as non-stackability and exclusion from sale items. These conditions are disclosed and consistent with how promotional credits are applied across our store.
While we understand this outcome may not have been your preferred resolution, the policy was applied as written, and the credit was provided as an exception rather than an obligation.
We appreciate your past support and regret that this experience did not meet expectations.
Exquisite customer service
I happened to make a small error with my order and reached out to customer service for assistance. To my delight, they responded within mere hours and resolved the matter with remarkable efficiency and grace. Such attentive and courteous service feels rather rare these days. I’m truly impressed and very much looking forward to receiving my parcel — your jewellery is simply exquisite.
27 oktober 2025
Omdöme utan inbjudan
I contacted customer service with an…
I contacted customer service with an issue with a product. The team was fast in response and it felt like they really cared about helping me resolve the situation. The warranty process was clear.
27 oktober 2025
Omdöme utan inbjudan
VITALY is always top-tier
VITALY is always top-tier. The quality of their jewelry is phenomenal and their customer service is always great. I've been buying from them for at least 4 years and don't plan to stop. They continue putting out innovative and unique designs. ❤️
12 oktober 2025
Omdöme utan inbjudan
Very fast reply great quality jewelry
Very fast reply great quality jewelry
11 oktober 2025
Omdöme utan inbjudan
most uncoperative
purchased an item from the uk which was delivered promptly to my by ups , i needed to return this item the day i received it and there is a postal strike in canada and the only form of return is post office ?
they do mot accept ups , dhl or any others ?
which is stange as they delivery ups ?
so i have no way of return as for the postal strike that could be months .
i did ask for a small parcial refund and i would keep as
i new i cannot send back but that was delined .
my only option is to get paypal involved ..
i know its not there fault for the strike but they are most uncoperative ...
2 oktober 2025
Omdöme utan inbjudan
Svar från Vitaly Design
Hi Andrew,
We're sincerely sorry for any frustration that has come out of the issue affecting your return.
Regretfully, the postal service is on strike in Canada, which will completely prevent the return delivery of any inbound customer return orders from international destinations. This is affecting countless businesses and customers, and we are doing our best to monitor and work around the situation.
While we cannot grant refunds without receiving orders back, we are more than willing to extend the return window of your order to ensure that you are not further inconvenienced or penalized for this service disruption that is completely outside the scope of our control.
If you wish to receive further support, our team continues to be available whenever you need us at info@vitalydesign.com.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.