V I T A G R A C E Omdömen 

Absolutely shocking customer service - I ordered weeks ago and still have not received my order. I'm now emailing them to try to cancel my order and no one is responding. AVOID AVOID AVOID. Interestingly I have seen you cannot comment on any of their instagram posts, presumably because they want to avoid people commenting about how awful their company is

I strongly advise not to order from Vita Grace. Only order if you can 100% guarantee you will be keeping the items. Didn't mind waiting weeks for delivery. When I received the dress it was too small, I was given ONE day to return. They will only accept returns from DHL or FedEx, which costs £89. I didn't return at this cost and requested advice from Vita Grace, waited a day for a useless reply, stating that I had to use one of these couriers, by which time it was too late to return anyway.

I have broken protocol by not checking TP for reviews before placing order. I have ordered from this business in the past when it was shipped from the UK and never had a problem. Sadly this time it looks like it is going to be a grueling battle with me bombarding Vita Grace with emails and social media messages (most likely to be ignored and removed) until I get a parcel. Unfortunately - reading the reviews and mostly one star reviews - I haven't got high hopes.
So I ordered on 20th May, I clearly remember buying an item that didn't say "Pre-order" but if I look at the same item online it has a "5th June Pre-order" note. Today is the 10th June and still have NOT received a dispatch email.
Enquired yesterday and today also with no luck so far.

Ok - update - dress arrived on 18th June and it thankfully fits well and is beautiful. Good quality and design. I would order the same in different colours but the shipping time puts me off.

I am extremely disappointed with my experience regarding this order. I placed it in March, but it did not arrive until late May. When I reached out to check the status, I was informed it was on backorder—despite no indication of this when I placed the order.

When I later attempted to cancel, I was told that was not an option. Once the order finally arrived, the item was too small. However, when I contacted your team to initiate a return, I was informed that your policy only allows returns within seven days of shipping. In my case, that meant the only day I could send it back was the very day it was delivered. Unfortunately, that same day, I was undergoing reconstruction surgery as a breast cancer survivor, making the return impossible.

I find this entire experience frustrating and unfair. Given the lack of communication, refusal to cancel, and inflexible return policy, I cannot recommend your company and hope you reconsider how you handle customer service accountability !

I returned at item and to date I still haven’t received my refund.
Customer service is terrible, it impossible to get a reply.
Would not recommend a purchase from this store.
To date still I refund

BUTTONS ON THE DRESS WERE DIFFICULT TO OPEN
AND RETURNS COST AS MUCH AS DRESS

Haven’t received my order and ordered over one month ago. Spent £700 and can even get a reply. Disgusting do not buy from here. I’ll be telling everyone I know to avoid

I read the reviews and I was really scared, but I ordered anyway and I received my order in about a week and a half (I'm in France), the design of the dress I ordered is beautiful and the quality is great. I think I was lucky

Almost impossible to return anything.
Costs a fortune if you do, I’ve been quoted £89 to return shirts and top!!
Takes weeks to receive order and no free returns option to exchange so avoid unless you want to spend hundreds

Useless customer service!!! Have been trying to contact them for weeks to get a refund for the items and no response... literally sending 2 emails per day and still no answer... also the delivery itself took months...
DEFINITELY WILL NOT BUY anything from them again!! Impossible to deal with..

I just wanted to do a review to reassure anyone who has placed an order.

Like me, I placed an order at the end of April, after a few weeks of not hearing anything I googled reviews and came across this trust pilot which does not paint a very good picture of the company.

I received my order today. When I placed the order fine print underneath which I didn’t read properly stated that the order would be dispatched at the end of May.

True to their word, the order was dispatched in the timeframe specified and I received the order today. My item is absolutely beautiful. The quality is fantastic and I have no intentions of returning the items, so I cannot offer any comment on their returns process, however, I wanted to reassure anybody who has placed an order that you will receive it but it might take some time.

I would still buy from them again because their items are beautiful and live up to the beautiful photographs on their Instagram. Just be aware of the timeframe, when ordering and my advice would be to be careful with sizing, and selection so that you don’t need to return.

If I could give less than a star I would, avoid at all costs!! They changed the shipping date 3 times without as much as an explanation and only shipped when I decided to block the payment with PayPal and asked for my money back. Do not recommend at all, if you really like the dresses buy from resellers. Wrong? yeah, but I don't feel bad for them

HORRIBLE HORRIBLE HORRIBLE CUSTOMER SERVICE. YOU WILL WAIT FOR YOUR MERCHANDISE IF YOU WILL AT ALL EVER RECEIVE IT.
So unprofessional, waiting for almoat two months with NO INFORMATION on my order.

I placed an order on the 4th May & it still has not arrived. It is the 25th May today. I paid for express delivery so it should have been delivered within 5-7 days. It is now 19 days since the order.
I’ve tried to cancel the order but they said it had been dispatched, it had not.
I’ve emailed them 7 times but have had only one response. They have stopped communicating at all now.
So disappointed with this company they used to be very good.
Please stay away from this site/company it’s very stressful.
I’m not even sure if they are still functioning as a company anymore & are closing down!!!

Do not order from them unless you want to keep the staff that you ordered. I placed order for £ 280 and they arrived 2 months after- that was not the biggest issue. The biggest one is I am now quoted £45 for the return that I have to pay as clothes that I ordered were too small, I cannot even get into them, not to mention that I have to pay for the delivery, and when I emailed them twice- still no reply from them. Never ever am I going to buy from them, and please don’t be fooled like I was. I was their customer for years, and had to return before, but not as high as this- which has to be shipped in UAE, but before was in UK. Speechless- the companies like this which already charge so much for their clothes anyway should not exist

I honestly thought I had just lost my money—ordered on March 29th and nothing arrived until May 22nd! That said, the dress and the linen shirt and shorts set I ordered are absolutely beautiful and exactly as shown in the pictures.

They definitely need to improve their delivery times and stick to the pre-order dates they promise. Email replies are also quite slow. However, I did accidentally order the wrong size, and when I emailed them, I received a helpful reply offering a refund within 12 hours, which was a pleasant surprise.

One thing to note: returns are to Dubai, so unless you're ready to deal with that hassle, you should be prepared to keep whatever you order.

Overall, I have mixed feelings. The clothes are gorgeous, but the uncertainty and long wait times make me hesitant to order again.

HORRENDOUS! If you live in the UK, do not order from this brand. I placed order back in March in the amount of around £200 - I waited weeks and weeks and it finally arrived at the end of April. Nice-ish quality linen items but not nice enough to justify the price tag. Returns are to a Dubai address at your own cost. Given the extent of the advertising in the UK, you would think they would be able to get in line with the returns processes of most other online retailers. Return was paid for by me (painful) and sent back to Dubai - I have chased multiple times for confirmation that it has arrived back with them and to enquire about my refund. Still no response at the end of May. Disgusting and complete waste of my £200 that I will probably never see again.

I waited over 6 weeks for the dress, which, when it came, was too small. So, I wanted to return it and exchange it. However, shipping from the UK to Dubai would cost me £70 as they will not honour return shipping. Awful customer service! Will not be ordering again from them

I placed an order 3 weeks ago and have not received or heard anything from them. I have requested a refund multiple times which they keep rejecting. DO NOT ORDER FROM HERE.

Don’t buy from this brand A
atrocious customer service, poor communication and you wait 6-7 weeks for clothes to arrive.. then only have 7 days to make a return so when you are away and can’t open the package.. they don’t offer any leeway. Awful experience🤬