Vistry Omdömen 

Quality of house build seems great since having moved in, in September 2025.
Only small niggly issues like radiator valve not connected properly but Manny and his team on Woodland Glade site sorted this within a couple of days. Painting touch ups were completed quickly too. Nothing ever too much for Manny, Kai and Josh. Always happy to help. Thank you very much!

Nearly a year in and still couldn’t be happier at Woodland Glade, Telford

We’re coming up on a year since we completed on our new home at Woodland Glade in Telford and honestly, the experience has been brilliant from start to finish.

The whole team have been fantastic throughout — Leanne, on the sales side always lovely, helpful and never pushy. Manjinder and the rest of the site team Josh, Ki and Clark clearly take real pride in their work, and a year on the house has been absolutely solid. No nasty surprises whatsoever, which says a lot about the quality of the build.

The development itself is in a stunning spot — the countryside and woodland views are something we still appreciate every single day. It’s clear this is a team who genuinely care about the people buying their homes.

If you’re considering a new build the Vistry group should be at the very top of your list. A huge thank you to everyone at Linden Homes Telford — you’ve been brilliant. Highly recommended!

We moved into our new-build property in December 2025 and within the first 10 days of living here we reported several defects, one of which was our driveway. The issue appears to have been caused by poor ground preparation before the tarmac was laid.

Despite raising this promptly, Vistry and M&J have repeatedly tried to claim that the problem is damage rather than a construction defect, and therefore refuse to rectify it. What is particularly frustrating is that we have received no evidence, report, or explanation to support how they reached this conclusion.

Throughout this process, we have found that they have repeatedly looked for ways to avoid taking responsibility for the issue rather than addressing the concerns we raised. This has left us feeling that customer service and accountability are not a priority once the sale has been completed.

Since reporting the issue, the driveway has continued to sink and deteriorate, further reinforcing our concerns that the problem stems from inadequate workmanship rather than damage caused after handover.

The lack of accountability, transparency, and willingness to address a defect reported almost immediately after moving in has been extremely disappointing. We will continue to pursue this matter until a fair resolution is reached.

Brookmill Meadows, North Westmidlands.

From the initial meeting to moving in the staff we have met or spoken to have been nothing but helpful, any queries we had were answered quickly and efficiently.
Josh was our main contact at the development, he helped us so much when we moved in, nothing was too much trouble and he went above and beyond when he didn’t need to. Any snags that we noticed was dealt with quickly by himself or Mark who is another great asset to the company, they both have been absolutely wonderful to us and we can’t praise them enough.
The finish on our house is top spec compared to other new builds and I would certainly buy from this company again.

Worse house builders out of them all . Shoddy finishing , horrendous paint work and as soon as you’ve purchased your house they do not care anymore . We paid £420’000 for our house and they pushed us to move in before their quarterly earnings report . Which then lead us to living on a building site with our road not tarmaced and raised iron work for a whole year .

On the plans some of the other homes on the road were marked as pre sold . No one else on the road moved in for 8 months and when they did it came to our knowledge that every other house on the road (roughly 20) was “social housing” this was not explained to us and we have been using problems with them all cutting across my front garden through our plants because they are too lazy to walk round. Linden homes response was that there is nothing they can do about it and they are not legally required to tell us if they change plans on the estate.

So basically I’ve paid 420k to live on a council estate.

They haven’t even got the decency to put up a boundary fence to stop the trespassing.

Sam Barclay has been awful in customer service just basically fobs you off and take the legal maximum amount of time she can to respond.

DO NOT BUY A HOUSE FROM THESE BUILDERS.

Go to bellway instead far better experience.

Greystone meadows undy

I met with Rachel from Vistry East Midlands to look at a shared ownership property and she was great. Very professional and personable 😊

Vistry have erected a scaffold around our block of flats and the alarms keep going off day and night and no one from their part attends. So bad no respect. Negligence big time

Given the poor site planning, the houses opposite us were built three years after we moved in. During the whole construction process, vehicles were parked everywhere, causing a lot of inconvenience to residents. In addition, we often found litter in our front garden. We escalated these issues to customer service many times, but they did not consider them to be a problem.
What’s more, even when they agreed to fix something, they later moved the goalposts after it was inspected by someone else.
Avoid this irresponsible builder. It has really wasted a lot of our time dealing with them.

The company has no standards, from the customer service to the build quality of their houses. They simply want to sell you a house made of crumbly paper and run before you realise what you’ve got yourself into.
My advise, steer far away from anything related to Vistry.

I applied for a role with these at visitry telling me i have been succesful with an assesment and then had a phone call interview and was telling me if i was available for a date for an assesment centre which i said yes should be.I have then been emailing and after couple of days of chasing he got to the point that i was unsuccesful .Think they need to sort recruitment out!

Moved into my house on the quarters at Redhill 5 week ago. In those five weeks, I have been told that my address is incorrect and needed changing which has caused significant financial losses and stress changing everything again. And also, I have experienced 3 leaks. 2 of these leaks have been under the sink, the first was because the plumber hadn’t connected the washing machine prior to us moving in and the second was because they incorrectly reconnected the washing machine after changing a kitchen side panel. Over the past week, I have discovered a leak in the bathroom due to them not installing and sealing around the bath/shower door correctly. This has caused severe water damage to my walls and flooring. This company have caused nothing but financial losses and stress to what should’ve been a happy situation moving into my first home.

Avoid at all costs!

Dreadful company. Say they want to work with the community but never answer any of the questions raised, instead coerce the council with a promise of investment which will never materialise, especially given the company’s liquidity issues. They cause no end of disruption and damage to the environment, displacing native species and wildlife. Don't buy from these bunch of cowboys.

Poor After Care Customer Service

Regarding Peterborough, Woodston Mews Development (Bovis Home which is basically same as Vistry Group as Vistry act as after care team). I am extremely disappointed with the level of aftercare and customer service provided. A basic fixture within my property has failed multiple times within a short period under normal use, yet the issue has been repeatedly dismissed without proper investigation. Despite clear evidence that the problem is isolated to one specific installation—while identical fixtures in the same property remain unaffected—the company has chosen to attribute fault to tenant behaviour without any substantiated basis. This approach reflects a concerning lack of accountability and a failure to assess defects on their individual merit.
More concerning is the manner in which the complaint has been handled at a senior level. Rather than seeking a practical resolution, the response relied on generic assurances around product branding and internal specifications, which do not address the real-world performance failure experienced. The unwillingness to acknowledge or rectify an obvious issue demonstrates poor workmanship oversight and inadequate aftercare standards. Based on this experience, I have little confidence in the company’s commitment to quality or customer support and would strongly caution others to consider this before purchasing.

Learn to listen to the local residents about their concerns about the affect their building plans might have on local areas. ie traffic, doctors ,hospitals, flooding, sewage, wildlife, all of which seem not to matter to Vistry. Might be different if it was in the areas where they live. Hookwood does not need in excess of 600 more homes. Shameful company 😪. 💔.

I would love nothing more than to be writing a positive review, but unfortunately our experience with Vistry has been extremely disappointing.

We completed on our new home in November 2025, only to discover that the wrong flooring had been installed throughout. This had to be completely redone, delaying our move-in by over a week.

Since then, we have experienced ongoing issues from day one. While some have been minor, many have been significant and have taken an unacceptably long time to resolve. Communication has been the worst we have ever encountered — we are constantly told different things by different people, given promises that are not kept, and then told issues are “within tolerance” when challenged.

We love the house itself, but the volume of problems has overshadowed that. To date, we have raised over 300 snagging issues. On top of this, we have had seven different site managers, which has clearly impacted consistency, accountability, and overall build quality.

All we want is for the issues we were promised would be resolved to actually be addressed. Instead, Vistry have become increasingly difficult to deal with. Raising formal complaints through customer services has made matters worse, with response times sometimes exceeding two weeks and little meaningful progress.

The workmanship concerns continue to be highlighted, yet we are met with excuses rather than solutions. Being told “it is what it is” after reporting hundreds of defects is simply not acceptable for a new build home.

Overall, a very frustrating and disappointing experience.

UPDATE ITS NOW MAY 13TH AND VISTRY IS STILL YET TO REPLY OR ACKNOWLEDGE ANYTHING STAY WELL AWAY WORST HOUSE BUILDER OUT THE LOT.

Dishonest company building houses that dont even stand up to 1985 housing standards, poorly built houses we are on at least 60 defects within the first year, we have subsided floors,door frames that dont touch floors, cold houses not compliant with the epc rating but vistry also pays for the epc rating and tells the epc assessor what to put.. I have an environmental Health report that shows the houses on the kirkleatham green development do not match the bedroom numbers and occupancy number data they sold the houses for 300 plus houses massively undersized compared to modern new build requirements and even 1985 standards. Do not buy any houses built by this company. They are in cahoots with home of England and many local councils shady very shady company

Everything The snags the workmanship the lack of care the rude emails when they decided to answer. They ruined the whole experience for us in our retirement. We wasn’t told that were rentals with Criminals renting opposite and they did nothing to help with the bullying that this person did to us. The whole experience has been ruined along with the lack of support from Vistry in all areas the parks and the front gardens are full of weeds.
I could go on …. Also they have allowed a tenant to put up a camera not even 15ft from our front door and kitchen window where he watches us 🤦‍♀️

One of the subsidiary from Vistry Group ,Countryside ,has delayed repair works for me and my neighbour for over a year

This is already the third time I have shared my concerns about Countryside here. Each time I post, someone from Countryside usually contacts me after a while. However, this is always followed by further delays, and no concrete solution is ever provided. I feel extremely frustrated and angry.

In April last year, I discovered that the surface of my parking space had cracked, which also caused the gravel board in my neighbour’s garden to tilt and crack. About a month later, the developer arranged for a contractor to carry out repairs and admitted that the issue was due to a design problem with the parking space. However, they only carried out a simple resurfacing and considered the matter resolved.

Afterwards, my neighbour and I repeatedly requested a proper and permanent solution. The developer promised to handle the issue appropriately, but now, a year later, there is still no clear plan.

Last month, senior management from Countryside customer service department met with us. The contractor, however, claimed they could not attend the meeting due to the distance, which I found very surprising. As the party responsible for the work, how could they not even come to inspect the site?

Countryside also stated that repair works would begin around mid-month of March and last approximately three weeks. However, up to now, no work has started, and we have not been contacted with any explanation or schedule. Despite my follow-up emails and phone calls, I have been unable to reach anyone responsible for a response.

Therefore, I am once again expressing my concerns here and will seek assistance from relevant government authorities, as this situation is extremely unfair to us homeowners.

Purchased my home back in October and the finish of house is awful. Ive have to sand and fill so many poorly finished areas on walls and ceilings. I moved in and had a leak from the upstairs bathroom. This took ages to repair the damage. I had my first weekend in my house with no water till someone could come and look at the leak. I had a blocked soil and nobody came from vistry till 5days later when i phoned the show home team as the smell of waste was creeping into my living room. The site manager did apoligise as vistry didnt report anything to him. Their repair jobs arent great. While repairing a dropped shed door they just cut it leaving a gap in the bottom of the door perfect for rodents to come straight in but apparently this is ok and Barry doesnt see a problem with the easy repair. I wish i picked up on more snags before purchasing the home and maybe then they would have been sorted before i moved in. Second Linden home ive purchased and i wish i didnt buy a second time as both homes have had leaks and snags they werent interested in repairing.

I am a sage property correct and i do report everything to them and often the feedback is the work wont be done or like the soil pipe im waiting for vistry to contact me. Sage contact me to ask if ive heard from vistry and i have to say no still not. This why i called the show home kn that case.
Sage sent me the response from Barry about the shed saying the work was fine(despite the gap in the bottom of the door).
All the paint and awful finishes i apparently had 72hours to report which i didnt read as who has time to look at that while sorting everything else out and working full time.
Im still waiting for the silicone to be soeted on the bath and shower and am yet to have a response from vistry which yes has been reported through sage. The bath i cant use till the silicone gets replaced as this is apparently where the leak came from!(despite never using that tap the whole month i had the keys, before moving in). Please do contact me i would love that as i understand sage arent interested in sorting these issues out and pushing you guys to repair what should be left to a better standard.

Thank you very much for attending our mock interview event with our Year 11 and Year 12 students. We truly appreciate the time, expertise, and encouragement you shared throughout the morning. Your feedback and guidance gave our students an invaluable insight into the world of work and helped them build confidence with their interview skills. Several students have already said how much they valued the experience and how beneficial your advice was. We are incredibly grateful for your support and for helping make the event such a success. We hope to welcome you back again in the future.