Nice idea, horrible programming. We've been using Visme for a business for several years. It's good in video integration and web-based presentations - IF (and this is the MASSIVE IF...) it work... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Charged me without approval for a service I am not using costing $300. Card was expired and service was not renewed. Contacted support and got 0 assistance.
Visme is echt helemaal geweldig voor het maken van allerlei soorten (interactieve) content. Over alles zijn how-to video's opgenomen zodat je maar hoeft mee te klikken. Ook zijn er regelmatig... Se mer
Företaget har svarat
We are a small nonprofit looking to expand our program support, Visme has met all of our needs for our communication needs. Their platforms are easy to use and it is pretty much a drag and drop design... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Visme is the operating system for business content. Teams use Visme to create, manage, and scale everything their business communicates with, from presentations and reports to infographics and documents, all held to one brand standard. What makes Visme different is that it works from what your business already knows rather than starting from a blank page or prompt. Connect your Drive and your existing decks, and Visme reads them and learns your brand, voice, and key facts. Its AI grounds every draft in that, so what’s created sounds like your company, not generic. Pull live numbers from Salesforce, Sheets, and Excel, and update a fact once to have it carry across everything built from it. Visme is built for sales, customer success, marketing, and revenue teams that produce a steady stream of customer-facing content and need it to stay consistent, current, and on brand without anyone policing every asset. We build Visme in close partnership with our customers, and the feedback shared here directly shapes where the platform goes next.
Kontaktuppgifter
Calhoun Place 7361, 20855, Rockville, USA
- visme.co
3,1
Medel
250 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 78 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Ingannevole: usi tutto e poi, sei vuoi fare il download, devi pagare
Nessun problema se lo si sa da subito. E' chiaro che, per usare certi strumenti, può capitare che ci sia richiesto di pagare. Tuttavia, si vorrebbe saperlo al principio. E' onesto far sapere all'utente, al principio della sua esperienza, che cosa dovrà pagare e che cosa sarà gratis. Poniamo, infatti, che si voglia fare una prova: si comincia a lavorare, si scrive, si uploada, si copia e si incolla, ci si investe una buona ora e poi... quando si tratta di scaricare (dowload) ciò che si è fatto, si scopre che si DEVE sottoscrivere un abbonamento. Altrimenti niente. Lavoro e tempo persi!
24 april 2024
Omdöme utan inbjudan
Svar från Visme
Ciao, grazie per aver dedicato del tempo per recensire Visme e fornire il tuo feedback.
Siamo spiacenti di apprendere che hai avuto problemi con ciò che è incluso nei nostri account gratuiti rispetto ai nostri abbonamenti a pagamento. Per consentirti di testare gli strumenti che abbiamo tenendo a mente i tuoi obiettivi creativi, ogni account inizia gratuitamente. Se sono necessari più strumenti o opzioni di download, ti chiederemo di iscriverti. Ancora una volta, grazie per il tuo feedback su questo processo e sulla tua esperienza. Ci auguriamo che tu possa divertirti con Visme in futuro e condividere più feedback con il nostro team!
Se hai ulteriori domande, contatta il nostro team di supporto all'indirizzo support@visme.co.
Deceptive and tricky platform.
Deceptive and tricky platform that leaves you use and entire service without mentioning you won't be able to access what you're doing without paying.
18 april 2024
Omdöme utan inbjudan
Svar från Visme
Hello, Pierre; thank you for taking the time to review Visme and provide your feedback.
We are sorry to hear that you had trouble with what is included in our free accounts vs our paid subscriptions. To allow you to test the tools we have with your creative goals in mind, every account starts free. If more tools or download options are needed, then we would prompt you to subscribe. Again, thank you for your feedback about this process and your experience. We do hope you can enjoy Visme in the future & share more feedback with our team!
If you have any further questions, please contact our support team at support@visme.co.
Quick and efficient assistance.
10 april 2024
Omdöme utan inbjudan
Svar från Visme
Thank you for taking the time to review Visme, Amber! Our team is always striving to provide quick & efficient assistance; thank you for this shout-out about that. Happy Vismeing!
I had the EXACT same experience as SBB.
I had the EXACT same experience as SBB.
I was being billed by Visme even after I cancelled the subscription. The system didn't register my cancellation (even though I followed the steps outlined). So I assumed I'd stop being billed for the subscription. However, several months later I noticed I was still being charged. When I raised this with their customer service (which is nearly impossible to get hold of) they just tried to ignore it. When clearly the usage on the account would show I had thought it was cancelled as I hadn't used the product at all since I cancelled it. They're not responding to further emails and it's impossible to get hold of anyone to get this resolved. So all I'm left to do is warn others so they don't have the same terrible experience!!!
Go with Canva. They're reputable and their customer service is good AND they have the same tools!
Amendment: The customer service team did reach out to me post this review and did what was outlined in their response. So I was appreciative to at least get a few months refunded. I was still left with the bill for 4 months. But I appreciated the gesture.
25 mars 2024
Omdöme utan inbjudan
Svar från Visme
Thank you for taking the time to review Visme, Kirsten! Upon reading your review, our team investigated your correspondence with our team. Reviewing your correspondence with our support team, we can see that you corresponded via email with our support team, but we did not receive any further reply. Our team issued you a refund equal to two months of your subscription, and our support manager also contacted you via his own email to ensure you received the correspondence. We hope this correspondence, refund, and review improves your overall review of Visme and your experience creating with us. We do hope you can enjoy Visme in the future & share more feedback with our team!
If you have any further questions, don't hesitate to get in touch with our support team at support@visme.co.
Ray and Lincoln were both incredibly…
Ray and Lincoln were both incredibly helpful after a brief scare thanks to a Google sign-in snafu. The trouble shooting was top notch. I love the software and am really greatful for the effort put in by the team to help me.
1 april 2024
Omdöme utan inbjudan
Absolutely Atrocious!
Absolutely atrocious! I’ve been billed for a subscription that I did not renew so they owe me over £250, which they now appear to be refusing to pay back!
When I tried to use their chat function to talk to someone about it, I said I was having trouble managing my subscription. Their response was that it was great to hear, then they ended the chat TWICE! (I have screenshots of all this).
Their email then spouted a load of rubbish effectively blaming me even though their unsubscribe page LOOKS as if you have unsubscribed, only for it to state in very small letters that you haven't yet.
Absolutely disgraceful customer service and unsubscribe policy. The team over at Visme should be ashamed of themselves.
26 mars 2024
Omdöme utan inbjudan
Svar från Visme
Thank you for taking the time to review Visme, SBB! Upon receiving your review, our team attempted to investigate your correspondence with our support team. However, you did not provide TrustPilot with your contact information, so we are unable to locate your correspondence with our team. We take feedback like yours very seriously and encourage you to reach out to our support team referencing this review for further assistance. Please don't hesitate to contact our support team at support@visme.co.
Scam artists
Scam artists - if you don't realise its auto renew they just keep taking the money and don't refund.
8 mars 2024
Omdöme utan inbjudan
Svar från Visme
Thank you for taking the time to review Visme, Chris! Upon receiving your review, our team investigated your correspondence with our support team. Reviewing this correspondence, our team advised you of our terms of service; however, we also considered your feedback. We issued you a full refund of your renewal and provided you with an update about this. We hope that this full refund, along with correspondence from our team, will improve your overall review and experience with Visme.
We do hope you can enjoy Visme in the future & share more feedback with our team! If you have any further questions, don't hesitate to contact our support team at support@visme.co.
Why won't you tell your users that you…
Why won't you tell your users that you wont be able to use half of the features unless you pay for premium before you let them make an entire presentation. I am sick of this business strategies.
27 februari 2024
Omdöme utan inbjudan
Svar från Visme
Visme, every account begins for free so that you may explore Visme and the tools we offer. While within this free workspace, you are welcome to begin creating your work and decide if you would like to subscribe to Visme. We offer details about this free workspace and what each level of our subscription provides here https://www.visme.co/pricing/. We also guide you to our premium subscriptions on your dashboard while working on your project and when attempting to access specific features.
We do hope you can enjoy Visme in the future & share more feedback with our team! If you have any further questions, don't hesitate to contact our support team at support@visme.co.
Deceptive practice
There are serious issues with Visme’s subscription process.
I received a notification from Visme on 1/11 that my subscription was renewing. I logged onto Visme on my phone and didn’t see an option to renew. When I Googled this online, the first link that showed up was this link titled “Cancelling Your Premium Subscription.” It explicitly states that if the cancel option is not visible, the subscription is not configured to renew after the end date. I assumed that the subscription would not be renewed.
I was surprised to see that my subscription nevertheless renewed on 1/21. I reached out to customer service immediately, to which I received an email to a separate link about managing subscriptions. There, it says that the subscription cannot be cancelled on a mobile app. Visme has inconsistent information across its platforms and its customers should not be held liable.
Furthermore, there is a newly proposed FTC regulation that updates the 1973 Negative Option Rule. It mandates that businesses make it at least as easy to cancel a subscription as it was to start it. This is clearly not the case with Visme, as you can sign up for a subscription on your mobile and not cancel. There are multiple ongoing investigations regarding this.
In addition, the current system seems designed to make cancellation onerous on the customers. I tried to address the issue with the chat box. When I clicked on the option for either managing subscriptions or help with invoice/billing, the chat automatically shut down. Despite numerous attempts to reach them, I have yet to hear back. I will be filing a FTC report.
23 januari 2024
Svar från Visme
Thank you for taking the time to review Visme, A K! Upon receiving your review, our team attempted to investigate your correspondence with our support team. However, you did not provide TrustPilot with your contact information, so we are unable to locate your correspondence with our team.
We take feedback like yours very seriously and encourage you to reach out to our support team referencing this review for further assistance. Please don't hesitate to contact our support team at support@visme.co.
Most horrible web app I've seen
Most horrible web app I've seen. Couldn't make any graph I actually wanted. Horrible...
20 januari 2024
Visme takes advantage of students by…
Visme takes advantage of students by hiding behind malicious terms of use. Do not subscribe to their premium service. I purchase this under the impression that it was required for class, literally the next day, the professor told us we did not need to, so I tried to cancel, and they refused refund for the YEAR service (they did not have a shorter time frame available). I had it for 3 days, did not even offer a prorated refund for the day or two I did have it. Very disgusting behavior from a company that would primary be used by students.
6 december 2023
Svar från Visme
Hi Stephanie, we appreciate your feedback and thankful for the information you shared with our team. We’ve located your correspondence with our team. While we do understand your perspective when purchasing Visme for a class - we are an outside party from your educational institution. Our team did their due diligence in explaining your subscription along with our policies. We appreciate your feedback about this correspondence.
As we care about the interests of students and education industry experts, we want to offer the best conditions we can, at an annual rate because those are both more lean options options that include different levels of our premium features. We offer these rates to students and educators so that they achieve their creative goals within Visme, keeping their budget in mind in the long run. So Visme makes it possible to buy Student and Educator premium accounts at an exclusive, optimized rate that is not available to other industries or users.
With that said, we are empathetic to student and educator needs, hence the altered pricing options. But Visme does not and can not bear responsibility for the advice provided by any third parties about using our platform, buying our subscription, using our features or templates. We also want to be as transparent as possible so we keep pricing as simple as we can without any additional fees or conditions, but we do advise each person to check what the expected fee will be, the terms of this subscription, Terms of Service, and when they can expect their next renewal. Our website also offers our Terms of Service which outline that we do not provide refunds for premium purchases, and we can only provide assistance within their legal capacity provided by our Terms of Service.
If in the future you would decide to give Visme another try and maybe test our AI features or AI presentation maker, please feel free to reach out to our support team. We will be happy to welcome you on our platform if you change your mind and work with us to reach your creative goals.
Presentation Cannot be Acccessed
After spending days creating a presentation, the website suddenly stopped working. I could not access the presentation and tech support did not provide any solutions. Also, I signed up the premium version so that I could get 24/7 tech support, as was stated as one of the benefits, but all of the employees were offline for the chat function. Save your money and try another site.
1 december 2023
Omdöme utan inbjudan
You'll Look Like and Absolute Pro
Visme is an excellent way to create high quality content for my teams. It is user friendly, impressively capable, easily accessible to teams, and the product produced is very professional in appearance and function. I've had questions, and the support team (Britney) was top-notch in helping me build and share some great projects. HIGHLY recommend.
17 november 2023
Omdöme utan inbjudan
Svar från Visme
Nikki, we're thrilled to receive your positive review! Hoping to bring value to your teams and make your content shine bright in the future, too. We're also delighted to hear that our support team has met your expectations and has helped you reach your goals :) Your feedback motivates us and reinforces our goal of providing stellar experience and seamless journey for every user. Thank you for taking the time to share your thoughts!
Fantastic platform
Fantastic platform, extremely helpful when needing help putting together a great presentation.
1 november 2023
Omdöme utan inbjudan
Svar från Visme
We are absolutely delighted that you've chosen our platform to put together your presentations. Your trust in Visme is really appreciated - we're committed to continuously improving to make your content creation experience even better : ) We look forward to helping you create even more impressive content in the future!
Very good support and high-quality…
Very good support and high-quality service. Thank you for your work!
27 oktober 2023
Omdöme utan inbjudan
Svar från Visme
Thank you for choosing our platform : ) We're committed to continuously improving Visme and offering you support and service that not only meets but exceeds your expectations. We eagerly anticipate the journey ahead, looking forward to assisting you in achieving your creative goals and fostering a collaborative and innovative environment together. Thank you for being an integral part of our journey!
Wonderful support!
I love using Visme! It's truly intuitive, but more importantly it's inspiring. Besides all the templates and elements to choose from, having access to real people (like Lincoln) who can answer specific questions makes working in Visme like having a design team available. Just knowing that support is a chat away helps gives me confidence while working.
14 augusti 2023
Omdöme utan inbjudan
Svar från Visme
We love having you create with Visme, Caroline! Thank you for reviewing our templates, features, & support team. It's very inspiring to know that creative minds such as yourself are happy with our product & our team. We look forward to supporting you with all your creative goals. Thank you very much for providing us the opportunity to assist you & reviewing Visme! Happy Vismeing!
I was exploring the product and had a…
I was exploring the product and had a question. I received an answer promptly and it was exactly what I was looking for.
7 juli 2023
Omdöme utan inbjudan
Svar från Visme
We are so happy you found what you are looking for with Visme, Jim! Thank you for creating with Visme. We appreciate you taking the time to review our product & team. Happy Vismeing!
Fraudulent company that charges you…
Fraudulent company that charges you without permission, and then refuses to refund. They lied about escalating my case to the billing department. They never contacted me back, even after I emailed to check status. I had to dispute with my bank.
26 maj 2023
Svar från Visme
We are so happy to hear that you found Visme easy to use, Taeler! Thank you for taking the time to review & let us know. It's amazing to hear that you are enjoying your creative time with Visme. Thank you again for reviewing & happy Vismeing!
Visme support team is awesome!
Visme support team went above and beyond to ensure my project (a video) had the highest quality possible. I was having trouble with the video resolution, and their technical support team worked on the issue and provided me a final product that I am extremely pleased with.
8 maj 2023
Omdöme utan inbjudan
Svar från Visme
It's a pleasure to hear you enjoyed working with our support team, Jessica! We are so thrilled to hear that you could meet your creative goals with your video & that our technical team was able to support your journey. Thank you very much for providing us the opportunity to assist you & reviewing Visme here! Happy Vismeing!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.