Quelle visite déplorable. L'accès est mal géré il faut marcher 50 min car l'offre des navettes est insuffisante. L'offre de restauration s'arrête à 18h tandis qu'on vient voir le mont en soirée don... Se mer
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What an amazing experience. We arrived in time to watch sunset from the dam, with a refreshing beverage. This was a true bucket list experience for me! Lots of photos with the tide in and out, with a... Se mer
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Great visuals with the easy-to-hold tablet but the ear phones were too wide for my head so found it hard to keep them on. Having children's or smaller sized ones would be even better. But overall a... Se mer
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Absolutely incredible! Such a beautiful and awe inspiring place with the most magnificent views from almost every angle whether looking up at the Abbey from afar or down the coast from up high on the... Se mer
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Visit Mont Saint-Michel propose des expériences touristiques autour du Mont-Saint-Michel, l’un des sites patrimoniaux les plus emblématiques de France. Visit Mont Saint-Michel propose des billets d’entrée pour l’Abbaye du Mont-Saint-Michel, des accessoires de visite, un guide audio sur smartphone d’introduction à l’histoire du Mont, des activités et jeux de piste dans le village médiéval, ainsi que des excursions depuis Paris. Visit Mont Saint-Michel propose également des visites guidées publiques du village et des visites privées exclusives du village et de l’abbaye, animées par des guides locaux expérimentés. Visit Mont Saint-Michel est conforme aux prix publics officiels suggérés par le Centre des Monuments Nationaux, exploitant de l’Abbaye du Mont-Saint-Michel. Les billets sont délivrés instantanément en ligne et peuvent être récupérés facilement via Tickets Connect, une plateforme de gestion et de retrait des billets, conçue pour offrir une expérience simple, fluide et fiable. Les expériences sont proposées en plusieurs langues afin d’accueillir des visiteurs du monde entier. Des dizaines de milliers de voyageurs ont déjà fait confiance à Visit Mont Saint-Michel pour préparer leur visite. Visit Mont Saint-Michel œuvre pour permettre à chacun de vivre un moment mémorable en découvrant le Mont-Saint-Michel.
Kontaktuppgifter
60, rue François Ier, 75008, Paris, Frankrike
- contact@visit-mont-saint-michel.com
- visit-mont-saint-michel.com
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Bucket list site!
What an amazing experience. We arrived in time to watch sunset from the dam, with a refreshing beverage. This was a true bucket list experience for me! Lots of photos with the tide in and out, with and without lights from the island. The next morning, I got up for sunrise photos..only to be fogged in!
We went over to the island early, but struggled to find somewhere open for breakfast. I thought we had booked the abbey tickets with an audio guide..but tickets with audio is just a 10 minute explanation of the island which you download and listen to before you visit. The free paper maps given explain each room, although I imagine the proper audio guide would be more informative. We spent a couple of hours in the abbey and enjoyed the old cobblestoned streets. An easy overnight train trip from Paris is all you need if you want sunset and sunrise..plus an opportunity to miss the tourist bus loads of people..even in the middle of September it was busy!
15 september 2026
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Svar från Visit Mont Saint Michel
Thank you very much for sharing such a detailed review of your visit to Mont Saint-Michel!
We’re delighted to hear that you were able to experience both sunset and sunrise, as well as the Mont with the tide in and out. Staying overnight is indeed a wonderful way to enjoy the site outside the busiest hours and see a very different side of Mont Saint-Michel.
We’re also glad that you enjoyed exploring the Abbey and the historic streets of the village.
Regarding the audio content included with your tickets, this is a short introductory audio guide designed to provide historical context and help visitors better understand Mont Saint-Michel before or during their visit. It is not intended to replace the more detailed room-by-room audio guide available for the Abbey itself. We’re sorry if this distinction was not sufficiently clear when you booked, and we appreciate your feedback as it helps us improve the way we present this information.
Thank you again for choosing us for such a memorable bucket-list experience, and we hope you keep some wonderful memories and photos from your stay!
⭐️⭐️ Auberge Saint Pierre
⭐️⭐️ Très mauvaise expérience – service extrêmement désagréable
Tout d’abord, nous tenons à préciser que la visite du Mont-Saint-Michel était absolument fantastique et vaut vraiment le détour. C’est un endroit magnifique que nous recommandons sans hésitation.
Malheureusement, notre expérience à l’Auberge Saint-Pierre a été tout à fait différente.
Nous avons demandé une crêpe à la banane sans chocolat. Refus catégorique : il fallait commander exactement ce qui était indiqué sur la carte. Nous trouvons cela assez surprenant pour une demande aussi simple.
Les assiettes ont ensuite été posées sur la table de manière très brusque et, surtout, les frites étaient complètement froides.
Au moment de payer, nous avons demandé où nous pouvions régler. Une dame plus âgée nous a alors montré la caisse du doigt en criant presque : « CAISSE ! » Aucun sourire, aucune politesse, aucune impression d’être les bienvenus.
Nous sommes conscients que Le Mont-Saint-Michel accueille énormément de touristes et que beaucoup ne reviendront probablement jamais. Mais cela ne dispense pas d’un minimum de respect et de gentillesse envers les clients. Un sourire et un peu de courtoisie ne coûtent pourtant rien.
Nous n’avons évidemment pas laissé de pourboire.
Le Mont-Saint-Michel : absolument magnifique et à visiter.
L’Auberge Saint-Pierre : malheureusement, une expérience que nous ne souhaitons pas renouveler.
18 september 2026
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Svar från Visit Mont Saint Michel
Nous sommes sincèrement désolés de lire votre mauvaise expérience à l’Auberge Saint-Pierre. Toutefois, nous souhaitons préciser que cet établissement est totalement indépendant de notre entreprise et que nous n’avons absolument aucun lien avec son restaurant, son personnel ou son service.
Vous indiquez d’ailleurs avoir trouvé votre visite du Mont-Saint-Michel « absolument fantastique » et recommander ce site exceptionnel sans hésitation. C’est précisément sur cette partie de votre expérience que porte notre activité.
Nous vous serions donc très reconnaissants de bien vouloir modifier votre avis ici afin qu’il reflète votre expérience avec nos services, et de publier votre commentaire concernant le restaurant directement sur la page de l’Auberge Saint-Pierre :
https://maps.app.goo.gl/Xe8qkRm9noprXNbM7?g_st=ic
Cela permettra également aux futurs visiteurs de retrouver votre témoignage au bon endroit et d’éviter toute confusion.
Notre équipe travaille chaque jour avec beaucoup d’implication pour offrir la meilleure expérience possible aux visiteurs. Il est donc particulièrement dommageable pour elle de recevoir une note de 1 étoile en raison du comportement d’un établissement totalement extérieur à notre société.
Nous vous remercions par avance de votre compréhension et de la modification de votre avis.
Great visuals with the easy-to-hold…
Great visuals with the easy-to-hold tablet but the ear phones were too wide for my head so found it hard to keep them on. Having children's or smaller sized ones would be even better. But overall a rewarding extremely informative experience.
17 september 2026
Omdöme utan inbjudan
Svar från Visit Mont Saint Michel
Thank you very much for your feedback. We’re delighted to hear that you enjoyed the augmented reality tablets included in our audiovisual tour of Mont-Saint-Michel Abbey and that you found the experience informative and rewarding.
Thank you as well for your comment regarding the headphones. We will make sure to pass this feedback on to the relevant team, as details like this can help improve the experience for future visitors.
We’re very pleased that you enjoyed your visit to Mont-Saint-Michel with Visit Mont-Saint-Michel.
Spectacular and astonishing place
Spectacular and astonishing place. The only. Drawback is the crowds. We’d opted to stay on the Mont and the evening and early morning were delightful. So many stars too. But by day it’s just too crowded. I would definitely like to return but would delay until late October or else winter. Got to plan for the days of the week when things are open.
9 september 2026
Omdöme utan inbjudan
Svar från Visit Mont Saint Michel
Thank you very much for your review and for sharing your experience.
We’re delighted to hear that you found Mont Saint-Michel such a spectacular and astonishing place, and that you were able to enjoy the unique atmosphere of the Mont in the evening and early morning.
You are absolutely right regarding the crowds. Mont Saint-Michel is one of the most visited sites in France, particularly during the high season, so we always recommend planning your visit carefully and, whenever possible, following the suggested visiting times to avoid the busiest periods. For visitors with more flexibility, the low season — especially late autumn and winter — can indeed offer a much quieter and very different experience.
We hope that, despite the crowds during the day, Mont Saint-Michel left you with wonderful memories and that your experience with Visit Mont Saint-Michel, from booking your activities to enjoying them on site, went smoothly.
Thank you again for choosing us, and we hope to welcome you back to Mont Saint-Michel in the future.
Very poor ticket office assistance, very very busy, Abbey open hours changed without notice.
Firstly it was very very busy, secondly the Abbey without notice was only open between 13.30pm and 17.00pm when the standard times were 9.30am to 18.00pm.
This caused chaos at the Abbey entrance with hundreds of people expecting entry but having it delayed by hours.
Because we had a busy itinerary we decided to book on the day.
My booking was digital hence I was requested on the booking portal to chooses a date and time. I managed to do this but due to virtually zero mobile signal couldn’t download the actual tickets. The hosts were less than helpful, shrugging and saying they didn’t recognise the booking and my only option was to buy tickets again in the day. Eventually I managed to find a ticket office staff member who indicated that there was Wi-Fi local to the ticket office. I eventually downloaded my tickets. My booking clearly stated ticket plus audio guide. The staff member would not recognise this part of my ticket, indicated there would be an additional charge and refuse to discuss further.
So all in all a significant example of jobs worth assistants but worse than that to not want to help and quite comfortable to insist on imposing an extra charge when my booking indicated an audio guide was included.
Maybe I was unlucky but it took 4 conversations and lots of different queues to access my tickets.
Zero help, zero flexibility and quite happy to charge twice for a pre-booked service, and there was I thinking I was the customer?
14 september 2026
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Svar från Visit Mont Saint Michel
We are sorry to read that your experience did not meet your expectations. However, we would like to clarify several important points regarding your visit.
On the day concerned, the Abbey exceptionally opened at 1:30 pm. This information was clearly displayed in several places before the visit: on the announcement banner at the top of our website, directly on the Abbey ticket product page, and customers who had indicated a planned visit time before 1:30 pm were also specifically informed.
Regarding access to the tickets, we also clearly recommend downloading them before arriving at Mont Saint-Michel. Mobile reception can be unstable on the Mont, particularly on very busy days, which is why this information is displayed prominently on our website. Your tickets were correctly available in your online booking area and could be downloaded once an internet connection was available.
There also appears to have been some confusion regarding the audio guide. The option included with your booking was our smartphone audio introduction to the history of Mont Saint-Michel. It was available for download directly in your booking area, immediately below the button used to download your entrance tickets, and could be accessed in the language of your choice.
This is different from the Abbey audio guide available on site, which is a separate product and requires an additional payment. This distinction is also explained on the ticket product page before purchase.
Had all the information provided with the booking been reviewed before the visit, you would therefore have seen that the Abbey was exceptionally opening at 1:30 pm that day, that tickets should preferably be downloaded before reaching Mont Saint-Michel, and that your smartphone audio guide was already available directly in your booking area.
Thousands of visitors use this same system every month without difficulty, and in this case all the services included in your booking were correctly made available.
We nevertheless regret that the combination of an exceptionally busy day, the delayed Abbey opening and poor mobile reception made your visit more stressful than expected.
Don’t use this site
Don’t use this site. It’s not the official site, even though it claims to be. You will pay more than you need to. If you order the audio guide, they will only send you an audio guide in French that you need to listen to on your iPhone. The ticket office at mt st Michel has proper audio guides and it’s much cheaper.
13 september 2026
Omdöme utan inbjudan
Svar från Visit Mont Saint Michel
Thank you for your review. However, we must correct several inaccurate statements in your comment.
First, we have never claimed to be the “official website” of Mont Saint-Michel. In fact, there is no single official website for Mont Saint-Michel as a whole. Mont Saint-Michel is a village and tourist destination made up of different sites and services, including the Abbey.
Second, your statement regarding ticket prices is incorrect. Our Abbey tickets are sold at the same public admission prices set by the Centre des monuments nationaux, the official operator of Mont Saint-Michel Abbey: €13 during the low season and €16 during the high season. Whether you purchase your admission ticket from us in advance or buy it on site, the admission price is therefore the same.
Regarding our smartphone audio guide, it is also incorrect to state that it is only available in French. It is currently available in five languages, with additional languages planned. Our website also clearly states that this is a smartphone audio guide designed to be listened to on your own device.
It is important to understand that our audio guide is not intended to replace the Abbey’s on-site audio guide. They are two different and complementary products. Our €2 audio guide provides an introduction to the history of Mont Saint-Michel as a whole, from its geological formation through its historical development to the present day. It can be listened to before or during your visit, allowing visitors to arrive with a much better understanding of the site and its history.
We also clearly inform visitors on our website that a separate audio guide specifically dedicated to Mont Saint-Michel Abbey can be purchased on site. Contrary to your claim, that on-site Abbey audio guide is not cheaper than our €2 historical introduction.
We fully respect criticism when it is based on a genuine experience. However, in this case, several of the factual claims made in your review are simply incorrect, and we believe it is important to clarify them for future visitors.
Very good organisation with parking
Very good organisation with parking .
The site is superb and well signposted.
13 september 2026
Omdöme utan inbjudan
Svar från Visit Mont Saint Michel
Thank you very much for your 5-star review!
We’re delighted to hear that you appreciated the organization, parking facilities and clear signage at Mont Saint-Michel.
We also hope that everything went smoothly with Visit Mont Saint-Michel, from purchasing your experience to accessing and using it on the day of your visit.
Thank you again for your feedback, and we hope you had a wonderful time at Mont Saint-Michel.
Lamentable ce mont est devenu un casino…
Lamentable ce mont est devenu un casino une ignoble machine à fric chambre hotel 245€ parking 16€ pour 3 heures viste abbaye payante quoi que vous choisissiez sortez les sous. Je n irai plus et je vous deconseille fortement cette visite
12 september 2026
Omdöme utan inbjudan
Svar från Visit Mont Saint Michel
Nous sommes désolés que votre visite au Mont-Saint-Michel vous ait laissé une impression aussi négative.
Cependant, votre avis semble viser des éléments qui ne relèvent pas de notre responsabilité. Visit Mont Saint-Michel ne gère ni les hôtels, ni leurs tarifs, ni le parking du Mont-Saint-Michel, et nous n’avons aucun contrôle sur les prix pratiqués par ces différents acteurs.
Notre activité consiste à proposer aux visiteurs différentes expériences et services liés à leur venue au Mont-Saint-Michel, notamment des billets d’entrée pour l’abbaye et d’autres activités touristiques.
Nous comprenons parfaitement que vous puissiez considérer le coût global d’une visite au Mont-Saint-Michel comme trop élevé, mais il nous semble important de préciser que les montants que vous mentionnez concernant l’hôtel et le parking ne sont ni fixés ni perçus par notre société.
Nous regrettons donc que cette insatisfaction générale concernant votre séjour se traduise par une note d’une étoile attribuée à notre service, alors que les principaux éléments évoqués dans votre avis ne dépendent pas de nous.
Quelle visite déplorable
Quelle visite déplorable. L'accès est mal géré il faut marcher 50 min car l'offre des navettes est insuffisante. L'offre de restauration s'arrête à 18h tandis qu'on vient voir le mont en soirée donc pas de proposition de restauration. Le parking coûte une fortune.
Le retour fu mont vers les parkings se fait dans l'obscurité une bonne partie du trajet, peu sécurisant.
Organisation lamentable pour un site fabuleux, à fuir!!
12 september 2026
Omdöme utan inbjudan
Svar från Visit Mont Saint Michel
Bonjour,
Merci d’avoir pris le temps de partager votre expérience.
Nous souhaitons toutefois apporter quelques précisions concernant les différents points évoqués.
Les navettes reliant le parking au Mont-Saint-Michel sont entièrement gratuites et circulent en moyenne toutes les 12 minutes. Ce service est mis à disposition des visiteurs indépendamment de Visit Mont Saint-Michel : nous n’en assurons ni l’exploitation ni l’organisation. Compte tenu de sa gratuité et de sa fréquence, qualifier cette offre d’insuffisante nous paraît donc assez sévère.
Concernant la restauration, les horaires de fermeture varient selon les établissements présents sur le Mont-Saint-Michel. Une fermeture à 18h ne peut donc pas être généralisée à l’ensemble de l’offre de restauration du village.
De la même manière, la gestion et la tarification du parking ne dépendent absolument pas de Visit Mont Saint-Michel. Le parking est exploité par Keolis et nous n’intervenons ni dans la fixation de ses tarifs ni dans son fonctionnement.
Enfin, concernant le trajet retour dans l’obscurité, une partie du parcours, notamment la passerelle, se situe dans un environnement naturel exceptionnel. Il est donc normal que l’éclairage y soit limité. L’absence d’un éclairage important ne signifie pas pour autant que le parcours soit dépourvu de sécurité : éclairage et sécurité sont deux sujets distincts.
Nous espérons néanmoins que les prestations relevant directement de Visit Mont Saint-Michel — notamment votre réservation, la réception et la récupération de vos billets ainsi que, le cas échéant, les visites, excursions ou services complémentaires réservés auprès de nous — se sont déroulées dans de bonnes conditions.
Very interesting
Very interesting! Would certainly recommend the tablet/audio guide! Very busy free shuttle and had to walk back but a great experience if you dont mind crowds!
11 september 2026
Omdöme utan inbjudan
Svar från Visit Mont Saint Michel
Thank you very much for your feedback!
We’re delighted that you enjoyed the tablet/audio guide and had a great experience at the Mont Saint-Michel despite the crowds.
Thank you for choosing Visit-Mont-Saint-Michel.com to visit this incredible place. We hope to make your experience as smooth, enjoyable and memorable as possible from the moment you plan your visit to the moment you discover the Mont Saint-Michel itself.
Thank you again for your recommendation!
History and Culture
We are grateful to visit France and learn about its culture and history. The tablets enhanced an already great experience. Thank you.
8 september 2026
Omdöme utan inbjudan
Svar från Visit Mont Saint Michel
Thank you very much for your wonderful 5-star review! We’re delighted that you enjoyed discovering the culture and history of Mont Saint-Michel and that the tablets helped make your visit even more enriching.
At Visit Mont Saint-Michel, our goal is to make discovering this exceptional site as simple and enjoyable as possible, while helping visitors get the most out of its fascinating history and heritage.
Thank you for choosing Visit Mont Saint-Michel, and we hope you’ll keep very fond memories of your visit!
Absolutely incredible!!!
Absolutely incredible! Such a beautiful and awe inspiring place with the most magnificent views from almost every angle whether looking up at the Abbey from afar or down the coast from up high on the Mont, not to mention the wonderful history! And can't forget to comment about the brilliant FREE buses that go to and from the hotels/ hotel village. The whole thing is just superb. Excellent local hotels and restaurants. Loads of souvenir shops. Well worth a visit!!!
31 augusti 2026
Omdöme utan inbjudan
Svar från Visit Mont Saint Michel
Thank you so much for your wonderful review! We’re delighted to hear that you had such a memorable experience at Mont Saint-Michel and enjoyed the incredible views, fascinating history, local restaurants and the overall atmosphere of this unique place.
We’re also very happy that everything went smoothly with your visit. Thank you for choosing Visit Mont Saint-Michel, and we hope to welcome you back again in the future!
The site was beautiful
The site was beautiful, especially the Abbey. It was definitely worth the price of admission.
26 augusti 2026
Omdöme utan inbjudan
Svar från Visit Mont Saint Michel
Thank you very much for your 5-star review! We’re delighted to hear that you enjoyed your visit, especially the Abbey, and that you felt the experience was well worth it.
We hope Visit Mont Saint-Michel helped make your time at this incredible site even more enjoyable.
Svar från Visit Mont Saint Michel
Thank you very much for your 5-star review! We’re delighted that you enjoyed your visit to Mont Saint-Michel and that you chose Visit Mont Saint-Michel to help organize your experience.
We hope you had a truly memorable time.
Troublesome toilettes
A wonderful and fascinating place. Only blemish was the awful toilets at the Visitor Centre. The stench of urine was overwhelming, despite cleaners in attendance. For a site otherwise so well managed and organised which draws millions of visitors a year, these facilities were inadequate and desperately need improving.
1 september 2026
Omdöme utan inbjudan
Svar från Visit Mont Saint Michel
Thank you very much for your review and your 4-star rating. We’re sorry to hear about the condition of the toilets at the Visitor Centre.
Visit Mont-Saint-Michel is not responsible for the Visitor Centre or its facilities, but we will make sure your feedback is passed on to the relevant team.
We hope that the rest of your experience went smoothly, including the purchase of your Mont-Saint-Michel Abbey tickets, any visits or additional services, and the retrieval of everything through our platform, tickets.connect.com.
Most importantly, we hope you were able to enjoy a very pleasant overall experience at this wonderful site.
Good experience
Good experience. Amazing area
The shuttle bus excellent
Our prior research did not show we had to pay for parking … that was a shock and at 24 euros thought that was alittle expensive
31 augusti 2026
Omdöme utan inbjudan
Svar från Visit Mont Saint Michel
Thank you very much for your 5-star review! We’re delighted you had a good experience with Visit Mont-Saint-Michel and enjoyed this amazing place and the free shuttle service.
Regarding the parking, it is indeed a paid car park operated by Keolis, and Visit Mont-Saint-Michel is not affiliated with its operation.
Thank you again for sharing your experience!
Not to be missed
We enjoyed our trip and walked to and. From the island. It is possible to take a free shuttle but the walk is pleasant on a nice day.
We booked an audio tour and that is highly recommended as there is almost no information in the Abbey itself. The tablet is easy to use and gives you extra information if you are interested.
In order to pick up the tablet you need to leave a piece of identification at the desk. I found this surprising as an overseas visitor. I don’t like to be parted from my ID when I am in a foreign country. I think there should be an option to put a hold on your credit card until the tablet is returned.
The streets themselves are quite busy and it is possible to buy a reasonably priced takeaway meal.
Be prepared for crowds of different cultures with different views of queueing and crowd etiquette and you’ll have a great time as well as amazing views.
We used the tourist information office and they were very helpful. You can buy. A paper map of the island there for 1 Euro and it is possible to speak to someone in English.
1 september 2026
Omdöme utan inbjudan
Svar från Visit Mont Saint Michel
Thank you very much for taking the time to share such a detailed account of your experience. Reviews like yours are extremely valuable, as they give future visitors a very clear idea of what to expect.
We completely agree regarding the walk to Mont Saint-Michel. For visitors who are able to walk and when the weather allows, we really recommend taking the footbridge rather than the free shuttle. Watching Mont Saint-Michel gradually get closer while walking through the open landscape and across the bay surroundings is a wonderful part of the experience in itself.
You are also right about the Abbey. There is relatively little information displayed inside, which is why the audiovisual tour with the augmented-reality tablet can add so much to the visit. It provides historical context, reconstructions and additional information that really help visitors understand what they are seeing.
Regarding the tablet, it is indeed necessary to leave an ID document or another valuable item while using it. The principle is simply to keep an item of value as a guarantee, which is returned immediately when the tablet is brought back. In France, this type of system is still relatively common and is sometimes preferred to placing a temporary hold on a credit card. We completely understand, however, that leaving an identification document can feel unusual or uncomfortable for an overseas visitor.
As you mentioned, Mont Saint-Michel can become very busy, particularly during peak periods. It is also a place that welcomes visitors from all over the world, with different habits and approaches to queuing and crowd etiquette. France has its own habits in this respect too, which can sometimes be surprising to visitors from other countries!
For food, takeaway options can indeed be a good and reasonably priced alternative. Visitors can also bring their own picnic and eat outside on one of the benches or green areas around Mont Saint-Michel, which can be particularly pleasant on a nice day.
Finally, the Tourist Information Office is very useful. You can purchase a paper map of Mont Saint-Michel there for €1, and the staff can assist visitors in several languages, including English.
Thank you again for such a thoughtful and helpful review. We are very pleased that you enjoyed your visit and the wonderful views of Mont Saint-Michel.
It was magical to visit such a…
It was magical to visit such a historical location. We loved spending the night for a completely different perspective.
30 augusti 2026
Omdöme utan inbjudan
Svar från Visit Mont Saint Michel
Thank you very much for your wonderful review!
We’re delighted to hear that you had such a magical experience at Mont Saint-Michel. Spending the night there is indeed a very special way to discover the site, with a completely different atmosphere once the daytime crowds have left.
At Visit Mont Saint-Michel, we’re very happy to help visitors make the most of their stay through our entrance tickets, guided tours, audio guides and other experiences designed to discover the history and unique character of the Mont.
We hope to welcome you again in the future!
Good customer service but could make it clearer kids go free at the Abbey
This site offers a helpful brief guide introducing the Mont but does not make it clear enough that children go for free at the Abbey. I therefore bought two tickets for my children but when at the Abbey they said I should not have paid I emailed this company and Hugo refunded us immediately. I do think this website should make it clear that under 18s go free but their customer service to sort this problem was excellent.
20 augusti 2026
Omdöme utan inbjudan
Svar från Visit Mont Saint Michel
This information is incorrect. There is no official commercial website for Mont Saint-Michel as a whole.
We operate fully in compliance with applicable regulations and sell tickets for Mont Saint-Michel Abbey at the public admission price, with no additional booking fee added to the ticket itself.
It is indeed correct that visitors under 18, as well as European Union citizens and residents under 26, may be eligible for free admission to the Abbey upon presentation of valid proof of identity.
We therefore encourage visitors who qualify for free admission to make use of this entitlement.
Personnel compétent, vraiment ?....
Globalement déçu de cette visite car je suis tombé quatre fois (ce qui commence à ne plus être du hasard ou de la malchance) sur du personnel dit "de sécurité" complètement buté et complètement incapable de faire la moindre preuve de discernement. Je dirai, regrettable vraiment, voir nul si je me laissais aller!
Et puisque vous insistez en affirmant que : " le personnel de sécurité présent sur le site est totalement indépendant de nos services et que nous n’avons malheureusement aucune possibilité d’intervention sur cet aspect de votre visite", vous n'êtes certainement pas sans savoir que le client achète votre ticket pour une prestation globale. Si vous vouliez faire évoluer la chose dans le sens positif vous vous intéresseriez à la compétence de ses "agents de sécurité" (je mets entre guillemets car je ne peux faire que ça pour les qualifier). Je vous le répète, ils sont butés plus que de raison et incapable de discernement... Pour finir l'histoire, une jeune agente de sécurité a fait preuve d'autorité sur une de ses collègues (plus agée) et la situation a finalement pu se débloquer en toute simplicité !!!
Ce que je retiens, une fois de plus, et malheureusement, c'est qu'être honnête ne "paye" pas et que quand on donne un peu de pouvoir à des gens ayant le QI d'une chaise de camping, ça peut leur monter à la tête!
20 augusti 2026
Omdöme utan inbjudan
Svar från Visit Mont Saint Michel
Bonjour,
Nous sommes désolés d’apprendre que votre expérience au Mont-Saint-Michel n’a pas été à la hauteur de vos attentes.
Nous souhaitons toutefois préciser que le personnel de sécurité présent sur le site est totalement indépendant de nos services et que nous n’avons malheureusement aucune possibilité d’intervention sur cet aspect de votre visite.
De notre côté, vous avez acheté vos billets d’entrée pour l’Abbaye du Mont-Saint-Michel au tarif public et avez pu y accéder de manière fluide et sécurisée via Tickets-Connect.com, ainsi qu’à vos différents accessoires : guide audio sur smartphone d’introduction à l’histoire du Mont-Saint-Michel, jeu du Mont-Saint-Michel, informations sur les marées et conditions météorologiques.
Nous espérons donc que cette partie de votre expérience, qui correspond directement aux services que nous proposons et maîtrisons, vous a donné satisfaction.
Si tel est le cas, nous vous serions reconnaissants de bien vouloir en tenir compte dans votre évaluation, celle-ci portant actuellement sur des éléments extérieurs à nos services.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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