I contacted customer services as I needed my order ASAP and they informed the warehouse who pushed the order through. Great customer service.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
This company CANNOT BE TRUSTED! They PROMISED me delivery on a specific date, but hadn't even sent my order by that date! I even spoke to them by phone before ordering, and they GUARANTEED they'... Se mer
Företaget har svarat
Having experienced these pillows on a saga cruise, we knew the quality and comfort they provided and were not disappointed! Very quick delivery and good price. Fabric is great quality feels fresh and... Se mer
I’ve struggled to find decent duvets and pillows in the past, and really wanted to replace our current ones as even they weren’t that old they we falling apart and pillows had become thin. Looked up... Se mer
Företagsinformation
Informationen kommer från olika externa källor
With hundreds of years of experience in textiles, we are experts in the textile industry. We’ve built up our business around our heritage, innovation and specialism and that’s why we offer the most comprehensive range of bedding, filled goods, towels and table linen for the hospitality industry and the general public.
Kontaktuppgifter
Darwen House, Walker Park, BB1 2QE, Blackburn, Storbritannien
- +44 1254 589 550
- digital@visionlinens.com
- visionlinens.com
4,2
Bra
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Online shop easy to navigate
Online shop easy to navigate. order processed very quickly. Would recommend
13 september 2024
Excellent quality considering the…
Excellent quality considering the price. Much thicker and better than anticipated and also washed and dried well too. Also very fast and efficient delivery.
12 september 2024
Excellent quality at great prices 👍
12 september 2024
Great feel to touch
Simple to order, arrived on schedule.
Great pillows! Soft to touch comfortable to use well worth it
12 september 2024
Great pillows
Very happy with these pillows first tried these pillows on holiday were we was staying very comfortable pillows so had to buy them we i got home wil definitely be purchasing again
12 augusti 2024
Urgent Next Day Order Did Not Arrive
I placed an order with Vision Linens for Next Day Delivery on the morning of 13/08 for bed linens and towels, which we urgently needed for our Furnished Holiday Letting Business. Unfortunately, the items did not arrive as promised. After making several calls to find out what had happened, I was not informed that the items hadn't shipped that day. It wasn't until a supervisor finally called me back that I was told the truth—that the order hadn't even left until the following day.
Due to the delay, we had to scramble and purchase linens elsewhere, leading to unnecessary duplicates, a very stressful day. Although I was offered a refund for the extra shipping costs, I have yet to receive it, nor have I received any apology for the inconvenience caused.
To add to the frustration, I received several emails asking for feedback on my order, offering reward points for submitting a review. However, when I attempted to leave a review, it wouldn't go through! Overall, a very disappointing experience
13 augusti 2024
Omdöme utan inbjudan
Svar från Vision Linens
Hi Ruth.
Thanks for providing feedback on your experience, we really appreciate it. Please accept our apologies for the delay in getting your order to you. If you have recently requested a refund, please note that refunds can take up to 14 days to go through, so please be assured that you will receive one.
I'm not sure where you attempted to leave a review (was it YotPo?) but it normally does work as we receive multiple reviews per day through there. Apologies for the problem there, our team will look into it.
Best regards,
Vision Linens
A little bit of Luxury
These pillows were used at a hotel we stayed in and I was compelled to find out where they were from. Happily the QR code was on the label so ordered as soon as we were home.
Prices are reasonable for the quality and comfort. We've all got a medium and firm each now and will be expanding our purchase to duvets at some point in the near future.
We are in the process of refurbishing a holiday rental property and will not hesitate to add these products to our inventory.
Fabulous
13 augusti 2024
Perfect pillows
Ordered two firm pillows following trying them in recent hotel stay. Pillows give firm support but also soft on skin . Again great service and delivery from this company strongly recommend
12 augusti 2024
Very high quality products
Very high quality products, excellent value, excellent service.
12 augusti 2024
Very good price with discount code and…
Very good price with discount code and arrived quickly.
11 augusti 2024
So soft pillows
Bought these pillows after sleeping on them whilst on holiday. Nice, soft and comfy and bounce back feet use. No disappointed in any way.
11 augusti 2024
Very Happy with Products
Bed topper has made the mattress more comfortable and feel more luxurious and the pillowcase protectors with zips are basic, but they work, so all good.
11 juli 2024
Took a long time to show up and the…
Took a long time to show up and the pillows are not comfortable sadly.
14 juni 2024
Svar från Vision Linens
Hi Devon. Sorry to hear you did not like our pillows. Are you sure you're talking about the same order? I've checked your order and it was ordered on the 14th June. We delivered the pillows the day after on 15th June. I'm not sure we can be much quicker than that.
Best regards,
Vision Linens
Detta är Trustpilot
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