I contacted customer services as I needed my order ASAP and they informed the warehouse who pushed the order through. Great customer service.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
This company CANNOT BE TRUSTED! They PROMISED me delivery on a specific date, but hadn't even sent my order by that date! I even spoke to them by phone before ordering, and they GUARANTEED they'... Se mer
Företaget har svarat
Having experienced these pillows on a saga cruise, we knew the quality and comfort they provided and were not disappointed! Very quick delivery and good price. Fabric is great quality feels fresh and... Se mer
I’ve struggled to find decent duvets and pillows in the past, and really wanted to replace our current ones as even they weren’t that old they we falling apart and pillows had become thin. Looked up... Se mer
Företagsinformation
Informationen kommer från olika externa källor
With hundreds of years of experience in textiles, we are experts in the textile industry. We’ve built up our business around our heritage, innovation and specialism and that’s why we offer the most comprehensive range of bedding, filled goods, towels and table linen for the hospitality industry and the general public.
Kontaktuppgifter
Darwen House, Walker Park, BB1 2QE, Blackburn, Storbritannien
- +44 1254 589 550
- digital@visionlinens.com
- visionlinens.com
4,2
Bra
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Good overall servive
14 januari 2025
Great selection of linen
I love the selection of items on the website. The tablecloth I needed was larger than other sites provide.
I found one for less than half of what I expected to pay .
It was delivered quickly. As soon as I saw it , I ordered another exactly the same .A delighted customer who will return
14 januari 2025
Fine As You Are.I Only Tell The Truth.
11 december 2024
Awful to deal with - don't bother if you're an individual customer
This company have been awful to deal with. I placed an order and they sent me a tracking number with no courier firm details so I couldn't track the order.
When the order didn't arrive, they sent me a screenshot of a tracking screen that claimed to show delivery on a date when I wasn't at home.
When I asked for proof of where the package was left as I couldn't find it in the usual drop off places nor with my neighbours, they sent me a photo of a Brand Alley package being delivered to my home.
And, after 3 weeks, they're only just saying that they will open an investigation and they're refusing to refund me.
3 januari 2025
Omdöme utan inbjudan
Svar från Vision Linens
Thanks for leaving feedback, we really appreciate it. Apologies for the issues. The tracking number was a Royal Mail tracking number. The photo we provided was the photo Royal Mail provided on their tracking page.
I can see that our customer services team is currently dealing with this, but I've chased them up for you.
Best regards,
Vision Linens
Great pillows..Great price
Great pillows great price quick delivery..I have been using these pillows since staying at a Holiday Inn..And have reordered a few times now.. Thank you Visions..
11 december 2024
Svar från Vision Linens
Thanks for feedback Monica, we really appreciate you taking the time to leave your thoughts and we look forward to seeing you again in the future. Glad you love the pillows!
Best regards,
Vision Linens
Svar från Vision Linens
Thanks for feedback Jules, we really appreciate you taking the time to leave your thoughts and we're thrilled you love what you ordered.
Best regards,
Vision Linens
Disappointing customer service
You have only issued a refund of £13.36 which was for the postage . Not for the table cloth at £22 . I’ve explained this over multiple emails and no one is listening .
I’m still waiting for this to be resolved . I’m still waiting for the tablecloth refund . Please just sort this out so I can stop emailing .
Ordered a table cloth in good time for Christmas. It was soiled when it arrived . Customer services said they would send a replacement when they received the return telling me they would refund the postage I would have to pay to do so . I Sent it guaranteed delivery for the next day but I didn’t receive the replacement until two weeks later .. and after Christmas . Instead of the 274x 178cm tablecloth I received two 100x 100cm cloths . I’m still waiting for a response and still waiting for the postage refund .
11 december 2024
Svar från Vision Linens
Thanks for leaving feedback, we really appreciate it. Apologies for the issues and for you receiving an incorrect product.
I can see that our customer services team is currently dealing with this, but I've chased them up for you.
UPDATE: I chased this again for you and I was told that the refund was processed yesterday. Apologies for the delay on this. We attempted to call you recently but received no answer, so if you'd like to give us a ring on 01254589550 then we'll be happy to go over it on the phone. Thanks.
Best regards,
Vision Linens
It’s great product
It’s great product, delivered in time and perfect box 📦. Will continue buying your products. Super recommend.
11 december 2024
Svar från Vision Linens
Thanks for feedback Beltriz, we really appreciate you taking the time to leave your thoughts and we look forward to seeing you again in the future.
Best regards,
Vision Linens
Good quality products at a very…
Good quality products at a very reasonable price. Excellent Customer Service who responded super quickly to an issue.
10 november 2024
Svar från Vision Linens
Thanks for taking the time to leave some feedback rd, we really appreciate it. We're glad you love our products and customer service and we hope to see you again soon.
Best regards,
Vision Linens
Having the ability to order larger…
Having the ability to order larger physical sizes on line and great quality.
12 november 2024
Svar från Vision Linens
Thanks for your feedback Kevin, we really appreciate it and we're thrilled you love our products!
Best regards,
Vision Linens
I am still waiting for a collection…
I am still waiting for a collection this has been going on for 3 weeks
12 november 2024
Svar från Vision Linens
Hi Walsh. Thanks for your feedback. I can see this issue has now been sorted. Apologies for the delay. Best regards, Vision Linens.
The best pillows
My sister and I stayed in a hotel the pillows were amazing 😊 we looked on the label and it was vision linens - we brought 10! Best pillows ever no more Stiff neck😊
11 oktober 2024
Great prices and quality
Great prices and quality
Easy to order good communication and quick delivery
11 oktober 2024
Excellent goods and service
Just ordered an extra large king size, bag style duvet cover and 2 pillow slips. They arrived within 4 days and are exactly what I wanted, the quality for the price is excellent, they are sourced in India and I would definitely recommend this company and its products.
30 oktober 2024
Omdöme utan inbjudan
Comfy Pillows
Purchased these pillows for my guests, and they have described them as very comfy. Would highly recommend.
12 september 2024
Good Quality Product
The table cloths were delivered quickly and I am very pleased with the quality of them.
10 september 2024
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.